David Neeleman: Flight Path to a Servant Leader - Case Study Analysis

Case Study Analysis
David Neeleman: Flight Path to a Servant Leader

Table of Contents
1. Executive Summary...........................................................................................................2
2. Findings............................................................................................................................. 3
3. Discussion......................................................................................................................... 4
4. Conclusion.........................................................................................................................7
5. Recommendations............................................................................................................ 7
6. Implementation................................................................................................................ 7
7. References........................................................................................................................ 9
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1. Executive Summary
Leaders implement different leadership approaches while taking business decisions in order
to find new and innovative solutions to organisational problems. Leaders have different
leadership styles which assist them in evaluating the organisational problems and finding
relevant solutions for them which result in benefiting the organisational as a whole. Servant
leadership style is a common leadership approach which is used by leaders who are focused
on fulfilling the demand of their customers and serving them better. Along with customers,
this leadership philosophy includes a set of practices which assist the leaders in enriching
people lives by building better organisations which ultimately create a more equal and
caring world. David Neeleman is a good example of servant leader who puts the needs and
interest of different stakeholders above others.
When JetBlue faced a significant threat which adversely affected the reputation of the
company, then the servant leader approach of David Neeleman assisted him in finding
appropriate solutions to the problems in order to improve the situation and regain the
reputation of the company. In this report, the case study titled ‘David Neeleman: Flight Path
of a Servant Leader (A)’ will be evaluated (George & Breitfelder, 2011). Firstly, the finding of
the case study will be discussed to find the relevant issues based on problem-oriented
method and how Neeleman used the servant leadership approach to resolve such issued
will be discussed in the discussion section of the report. A conclusion will be drawn from the
analysis and recommendations will be given based on which leaders can improve their
leadership approach by taking business decisions for a wider range of stakeholders. SMART
goals will be given in the report for leaders to achieve such targets which leads to sustaining
the future growth of the enterprise.
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