Improving Employment Relationship through Better Delivery of Bad News: A Literature Review Analysis

1
Literature review analysis
Module Title: Business Research Methods
Name of Workshop Tutor:
Student ID:
Student Name:

2
Introduction

3
The aim of this ‘template structure’ for 1 is to ensure you address all
aspects to the – and keep you on track to meeting the marking criteria for this
module.
Please make sure you address all sub-sections and comments in terms of what we are looking
for in your answers.
Style of writing
 Tip 1: literature reviews should be written in past tense and the third person. For
example, ‘the literature shows that....’; ‘this is important because....’ Etc.
 Tip 2: think like a detective and use the evidence to build a case around the
question posed above (i.e. identify and explain specific studies identified in the book
chapter). Better quality answers will use referencing to strengthen each and every
point made (just like in a detective case, the stronger argument is evidenced and not
the personal opinion of the officer).
 Tip 3: Do not just write everything you have read about in this book chapter
(descriptiveness). We are testing your ability to identify appropriate sources and use it
to build a case around the need for research on DBN in the workplace/organisation
during this pandemic (analytical skills). Consider what you think are the key points a
manager should know, and use this to plan your literature analysis – what would you
take away from this article as a future manager?
 Tip 4: Use the PEE (point, evidence and explain) model to frame your points. Make
a point, provide evidence (identify specific studies that back your point up with
references) then EXPLAIN why it is relevant – students often miss the latter
(analysis) part.
 Reference list: Harvard referencing style throughout. You should be referring to
specific studies/pieces of evidence referred to in this article to back up your argument.
This includes in text referencing and a reference list at the end. Please use the
recommended readings for the research methodology aspect (Bryman and Bell;
Saunders) rather than online texts – there is a reason we have selected these texts
(better quality/stronger evidence).

4
1. Using the article below, please write a structured review around why leaders of
organisations should consider ‘how’ they deliver bad news, and the ways this can
be delivered ‘better’ as part of a more positive employment relationship between
management and employees.
 This should reiterate the main argument to this review (Employment
relationship and Delivery of bad news DBN) in terms of management
activity underpinning ‘better’ delivery of bad news including the reasons
why an organisation leader should take this seriously.
 It should include an academic definition of delivery of bad news
(referenced).
 It should fully reference all points (not just the end of the paragraph) using
Harvard referencing, and page numbers if paraphrasing
Key reading
The Delivery of Bad News in Organizations: A Framework for Analysis by
Robert J. Bies (Georgetown University) [Also available on WebLearn].
(Approx. 1000 words).
There are several operations within an organization that have to be properly managed. It
includes firing people, taking serious performance conversations, etc. which makes most
leaders to get disturbed and pull covers over their head. There is need for navigating such
situations in a well manner as these are truly followed as inspiring leaders. Within an
organization, a leader has to be straight forward for managing toughest staff. It is assumed
that there is courageous way for all types of operations including taking responsibility and
apologizing for mistakes. When delivering a bad news, it is concluded that delivering of bad
news is going to reflect personally uncomfortable or difficult for the company. There are
several examples which reflects that managers have to face bad news’s situation effectively.
It was seen in case of BP CEO’s Tony Hayward who was handling Deepwater Horizon oil
spill and in this, it was seen that many people have lost their lives. In the disfolding of
disaster, it was seen that Hayward has to manage the environmental impact upon Gulf spill
and how it is going to impact upon modest parts. It is concluded that Tony Hayward is going