Deming's Quality Management Principles


Added on  2019-09-30

2 Pages528 Words148 Views
Deming focused on managing quality in an organization in several ways. The concept of total quality management indicates that the quality needs to be controlled in each and every activity. Deming suggested that PDCA cycle which indicates that the organizational activities needs to be conducted in four stages including - plan, do, check and act. Implementation of the PDCA cycle enables the businessesto review quality of their products continuously and taking necessary actions to improve the quality. Deming also proposed 14 key principles such as creation of consistence purpose, adaptation of new philosophy, increasing dependence on inspection, constant improvement of production system and focusing on training to improve quality in the organization. Deming also identified seven deadly diseasesof management which restrict the organization from achieving quality. Identification of the issues helps the management to avoid them and achieve quality.Five practices of Deming are:Adaptation of new philosophy: Adaptation of new philosophy enables the businesses to implement new practices such as use of new. It in turn helps the businesses to cope with the latest quality demands.Inspection: Inspection is effective to identify errors and correct them.Constant improvement of system: Quality improvement is a continuous process. Reviewing the quality several times helps the businesses to identify each and every issue and take actions to correct those.Training: Training improves skill of the workers and so, the number of errors reduces. Removing barriers between departments: When departments work in collaboration with each other, the worker can share knowledge and it improves the quality.1) The effective use of words is crucial in employee motivation and leading the people. Use of effective words is not only effective to sending the messages to the audience effectively, but it is also necessary to inspire people. In order to achieve the organizational success, the leaders need to share their views and the organizational goal clearly with the subordinates. Sharing the views clearly and encouraging the subordinates to achieve the goals.My experience of working with the team leader in retail industry can be an instance in this case. The leader used the words ‘we’ or ‘us’ while communicating about the team targets. Use of the words likes ‘we’ or ‘us’ created a sense of belongingness and cohesiveness between the team members and the leader. It, in turn helps the leader to motivate the team for achieving its goals easily.2) A participative leader plays the following roles in organization:Creating an environment of open communication: The participative leader focuses onencouraging the subordinates to share their views. The open communication in theorganization encourages free flow of ideas.
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