Develop and Use Emotional Intelligence for Workplace Success

BSBLDR-501 Develop and Use Emotional Intelligence
Task 1
The survey should be completed in ten minutes
What is your role at BizOps
Enterprises
Mention five emotional
strengths of yours
Love learning new tasks, Open- Minded, Self-control, Creative,
Motivational
Mention five emotional
weaknesses of yours
Anger, Time-Management, Over-Talking, Straight-forward, taking
things personally
Mention two workplace
stressors affecting you
No appreciation, Lack of control
Mention two triggers capable
of initiating an emotional
response in workplace
Concerns relating to the job security,
Please rate yourself on each of the following behaviours with short supporting examples in support
of the response.
Demonstration of emotional
self-awareness and usage of
intuition for guiding team
decisions
Always Sometimes Rarely Never
Example: Valuing the decision
of team members, since
everyone differs in
presentation.
x
Demonstration of sound sense
of self-worth and confidence
in my role
Always Sometimes Rarely Never
Example: Quite confident
while doing something and
knowledge on capability to
perform.
x
Nikhil Arora GT05382

BSBLDR-501 Develop and Use Emotional Intelligence
Exercising control over
disruptive emotions and
impulses
Always Sometimes Rarely Never
Example: Control of
expression of wrongdoings.
X
Demonstration of honesty,
integrity and trustworthiness
Always Sometimes Rarely Never
Example: Being honest to the
customers and team members
make difference in you rather
than just lie.
X
Flexibility in adaptation to
situational changes
Always Sometimes Rarely Never
Example: Sometimes it’s not
easy to change very quick, I
understand change is a part of
the life which can at times be
challenging.
x
Driven to the improvement of
performance in order to meet
my inner standards of success
Always Sometimes Rarely Never
Example: Want to learn
something new to learn as it
develops personality.
x
Seizure of opportunities to
create better possibilities for
the organisation
Always Sometimes Rarely Never
Example: Always try my best
to work hard and increase the
sales and more opportunities.
x
Nikhil Arora GT05382

BSBLDR-501 Develop and Use Emotional Intelligence
See others positively and
expect the best of them
Always Sometimes Rarely Never
Example: I always try to stay
positive, I don’t like judging
people.
x
Sense the emotions of others,
understand their perspectives
and take active interest in
their concerns
Always Sometimes Rarely Never
Example: It’s good to
understand you own emotions
as well as of the others. You
should look in to their
concerns
x
Comfortable with people of
diverse backgrounds
Always Sometimes Rarely Never
Example: Yes, I love to explore
and talk with the people from
different countries. Love to
learn their culture.
x
Read the currents, decision
networks and detect crucial
social networks at the
organisational level
Always Sometimes Rarely Never
Example: Love to stay updated
in the society as you know
what is happening in the
world.
x
Nikhil Arora GT05382

BSBLDR-501 Develop and Use Emotional Intelligence
Foster a positive emotional
climate
Always Sometimes Rarely Never
Example: Try to help my
colleagues and being positive
always.
x
Guiding and motivating my
team with a compelling
vision and a sense of purpose
Always Sometimes Rarely Never
Example: I think if you know
something you should help
your team mates; it will help
your team achieving good
results.
x
Address my team in a way
that engages them
Always Sometimes Rarely Never
Example: You can achieve
the goal only by working as a
team, not everyone doing
their own work and not
sharing anything.
x
Cultivate others’ abilities
through feedback, guidance,
mentoring or coaching
Always Sometimes Rarely Never
Example: I love to get and
provide feedback to others, it
can help you improves and
also guidance, mentoring and
coaching can enhance the
level of confidence.
x
Initiate, manage and lead my
team in a new direction
Always Sometimes Rarely Never
Nikhil Arora GT05382

BSBLDR-501 Develop and Use Emotional Intelligence
Example: Sometimes if I feel
there is a need to change or
manage the team in to right
path.
x
Resolve disagreements by
including all parties,
understanding different
perspectives and finding a
common solution that meets
everyone’s needs
Always Sometimes Rarely Never
Example: It’s always better to
resolve the issues, everyone
working in same team so
there should not be any
conflicts.
x
Generate a friendly
atmosphere and model
respect and helpfulness
Always Sometimes Rarely Never
Example: I love being friendly
to everyone and helping my
work mates all the time
which makes me better
person.
x
My areas of improvement include: (Select up to three items)
Nothing needs to
improve
Managing stress
better Being friendlier
and more
approachable
Listening
better
Being more
efficient Understanding
the business
better
Completing
tasks on time Delegating
tasks more
often
Other (please
indicate)
Nikhil Arora GT05382

BSBLDR-501 Develop and Use Emotional Intelligence
Task 2
a.
Days Situation Trigger Emotional State Strategy
Day 1 Workplace fresher
having no friends
Friendships are
hard at the start of
job.
Feeling sad and
lonely.
Thoughts on ways to
start a conversation.
Tried speaking
to all and
introduced
myself.
Was treated in a
friendly manner.
Day 2 Faced a workload
and was given
certain tasks to
complete
Tried to finish all
the allocated tasks.
Deadline was
stressful.
Tried, searched and
managed in order to
get the task
completed within the
given schedule.
Sought help
from colleagues.
They helped me
with the best
method for the
completion of
the task.
Day 3 Racism was present
among some
colleagues and they
even tried to show
me down.
Avoided them but
spoke in a nice
manner.
Felt weird.
The culture is
unacceptable to me.
Took deep
breaths and tried
to talk to the
concerned
person in a
proper manner.
Nikhil Arora GT05382