Develop and Use Emotional Intelligence

This report focuses on the development of emotional intelligence and its benefits. It includes a questionnaire to evaluate emotional intelligence, activities to improve emotional intelligence, and ways to manage personal stressors at work. The report also discusses personal emotional strengths and weaknesses, and the impact of unmet needs on emotions and workplace performance.

Develop and Use
Emotional Intelligence

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
CONCLUSION..............................................................................................................................21

INTRODUCTION
Emotional Intelligence refers to the ability to perceive, use, understand and manage the
different types of emotions. It is needed in a particular individual so that the individual is able to
make sure that the self-development can be done in a right manner. This will therefore help in
ensuring that the proper way of management can be used which will thus help a lot in ensuring
that the attainment of the personal goals and objectives can be done in a proper way. Therefore,
in this way it is essential that the right skills and competencies are developed which will be quite
helpful in the future so that the management of the various types of own needs and requirements
can be done in a proper way. In this report, a specific focus will be made on the development of
the various types of portfolios which can help in enhancing the own knowledge in the future.
MAIN BODY
Scenario- I am a manager working in a company. Being a manager I have to make sure
that I make the use of Emotional Intelligence in a right way so that I am able to ensure that I can
make the use of my skills and abilities in a proper manner which will help me a lot to attain my
goals and objectives in the future in a right way. Thus, in this way I can state that this will be
quite helpful for me in ensuring that the enhancement in the skills and abilities can be done in a
right way for managing the different types of needs and requirements in the future.
Task 1a-
It is quite necessary that the development of a Questionnaire can be done which will be
quite helpful in ensuring that the necessary answers can be recorded and therefore own
evaluation can be done. The set of questions which can be used for this particular purpose are as
follows-
Question 1- Are you able to control your emotions as a manger in the different types of
situations and circumstances?
(a) True
(b) False
Answer- True
Question 2- Can you identify the actions which can be taken in the various types of
situations and circumstances?
(a) True
1

(b) False
Answer- True
Question 3- Can you control you state of mind in different situations and circumstances
for determining the action to be taken?
(a) True
(b) False
Answer- True
Question 4- Do you understand the emotions of other people in the organization?
(a) True
(b) False
Answer- True
Question 5- Are you able to control your emotions?
(a) True
(b) False
Answer- True
Question 6- Is it important for a person to keep control on emotions in different
situations and circumstances?
(a) True
(b) False
Answer- True
Question 7- Is it crucial for you to manage the emotional needs and requirements so that
the correct decisions can be made in a particular situation as a manager?
(a) True
(b) False
Answer- True
Question 8- Should you be able to identify the actions which can be taken by you for the
particular purpose of attainment of goals and objectives?
(a) True
(b) False
Answer- True
2

Question 9- According to you is it necessary for a person to keep a control on the
emotions?
(a) True
(b) False
Answer- True
Question 10- Is the use of Emotional Intelligence recommended so that the enhancement
in the skills and competencies can be done?
(a) True
(b) False
Answer-True
Section 1-
What is the format you
have developed your
evaluation criteria in?
True/False Format
Which question numbers
cover an evaluation of a
person’s empathy?
Question Number 4
Which question numbers
cover an evaluation of a
person’s ability to self-
regulate their emotions?
1,3,5,6,7,9
Which question numbers
cover an evaluation of a
person’s positivity?
4,7
Which question numbers
cover an evaluation of a
person’s adaptability?
2,6,7
How will you measure the
results? Explain how your
rating or measurement for
a person’s emotional
intelligence will be
The answers to all the questions are True. Therefore, I can state
that I will be able to make sure that I will be able to take the right
decisions quite effectively and efficiently in a right way in the
future so that I am able to ensure that I attain higher-level of
3

determined. efficiency and effectiveness in a proper manner.
☐ A copy (or the link) to your evaluation to your portfolio.
☐ Your completed evaluation and results
Task 1b-
Section 2-
Answer all of the questions below using the results of the evaluation in section 1 to guide your answers,
and feedback from your classmates/friends/family for parts c and d.
a) Document your findings on yourself in the four areas focused on in your evaluation in section 1 as
discuss your strongest area.
I can state that own development is essential in Empathy, Positivity, Emotions and
Adaptability so that the identification of the strong points can be done which will therefore be
quite helpful for the purpose of own development in a right way. I think that Positivity is my
strongest area because I am able to remain positive in different types of situations and
circumstances.
a) Reflecting on the results, identify what stood out for you in terms of what it tells you about yourself
as a person.
Reflecting on my results, I can state that I have sufficient level of emotional intelligence
which will therefore help me a lot in ensuring that I am able to develop my own skills and
competencies in such a manner so that the management of the needs and requirements can be
done in a proper way.
a) Thinking about the questions asked as part of the evaluation and your learning as part of this unit,
identify five of your emotional strengths.
Agreeable, Authentic, Calm, Cheerful and Confident.
a) Thinking about the questions asked as part of the evaluation and your learning as part of this unit,
identify five of your emotional weaknesses.
Impatient, Delegating Tasks, Stubborn, Multitasking and Unorganized.
4

Task 2a-
5

Meeting
minutes
Attendees
Facilitator
HR Manager
Participants
Andrew, William, John,
Jack, Bill
Apologies
Agenda items
Agenda item
#1
Discussion
To identify
the need of
emotional
development
Emotional Development
needs are required to be
identified.
Action items Next steps Responsibility
Action to be taken on these
needs.
Identification of the
appropriate steps to be
taken to be done.
Andrew
Agenda item
#2
Discussion
To make sure
that the
control on
the emotions
can be kept.
Emotional Stability is
required to be discussed.
Action items Next steps Responsibility
Identification of the right
way of keeping an
emotional control to be
done.
The techniques for doing
so are required to be
discussed.
William
Agenda item
#3
Discussion
To identify Benefits of emotional
6

the benefits
of
maintaining
emotional
stability
stability are required to be
discussed.
Action items Next steps Responsibility
Assessment of the ways in
which emotional stability
can be maintained should
be done.
The techniques through
which emotional stability
is required to be
maintained should be
discussed.
John
Agenda item
#4
Discussion
To analyse
the skills and
competencies
for the
purpose of
maintaining
emotional
stability
Discussion on the skills and
competencies should be
made.
Action items Next steps Responsibility
To make sure that the
emotional stability can be
maintained.
The methods and
techniques through which
it can be done should be
discussed.
Jack, Bill
Task 2b-
Section 3-
Based on the identified areas for improvement and/or gaps, list at least five activities that should improve
your ability to identify and respond appropriately to a range of emotional expression through self-reflection
and feedback from others.
Enter the activities in order of priority.
Identified area of
emotional intelligence
development
Briefly describe why
you have identified
this as a priority
Actions to improve area of emotional intelligence
development
I need to bring an
improvement in my
patience so that I
remain patient in
different types of
This has been kept
as a priority
because through
remaining patient I
will be able to
I need to be calm which will help in improving
my patience and therefore will lead towards
proper management of my needs and
requirements effectively and efficiently.
7

situations and
circumstances and
accordingly take the
right and appropriate
action.
make sure that I
can enhance my
own skills and
competencies in a
better manner.
I have to practice
keeping a control on
m y emotions so that I
can manage myself in
a better way.
This has been kept
on priority because
this will be helpful
in ensuring that a
proper and
appropriate way of
managing
emotions can be
identified.
I have to practice the management of my
emotions in such a way so that the
development of my own skills and
competencies can be kept.
I need to make sure
that I can improve
myself in the terms of
emotional stability.
This has been kept
as a priority
because this will
help in maintaining
the emotions in a
proper way.
I have to practice this so that I am able to make
sure that I can become emotionally stable in
the different types of situations and
circumstances effectively and efficiently.
I have to manage
myself by practising
the management of
my emotional needs
and requirements.
This has been kept
as a priority
because this will
be useful in
managing these
needs and
requirements.
I have to make sure that this can be done so
that I can appropriately make sure that the
management of these needs and requirements
can be done.
I have to development
of stability.
This has been kept
as a priority
because this will
lead towards better
I need to ensure that I can identify the ways in
which emotional stability can be enhanced.
8

performance.
9

a) Explain how you
believe the emotional
strengths you have
identified above help
your workplace
performance and
relationships.
They are helpful as they
help in ensuring that I
am able to manage my
work in the workplace
quite appropriately and
also maintain cordial
relationship in the
workplace.
a) Discuss how you
believe your
emotional
weaknesses hinder
your workplace
performance and
relationships.
These weaknesses
affect me because they
can create an impact on
the overall level of
performance and
relationships because
because of them I am
not able to take certain
decisions which create
an impact on my
overall level of
performance in the
10

organization.
a) Complete the
following table about
personal stressors at
work. Identify at least
four sources of
stress that are most
likely to result in
workplace stress for
you, your stress
response (emotional,
physical,
behavioural) and
actions that you can
take (or have taken)
to manage stress.
The table includes
examples only, as
there could be a wide
range of responses
from students.
Personal stressor What is your stress response Actions/methods to address
Too much work
pressure
Division of tasks in a proper
manner
Being confident about my
own ability to manage work
pressure
Multiple tasks Proper management of the tasks Managing the different types
of needs and requirements in a
proper way effectively and
efficiently
Inefficiency at work Increase in efficiency Identifying my weak areas and
working on them in an
appropriate manner
Improper work
management
Managing the work properly Identifying the way in which
the management of work has
to be done so that the right
approach of managing the
11

work can be used in a right
way quite effectively and
efficiently.
a) Review the following list of needs and choose at least three that most trigger your emotions when
you don’t get these needs met. Consider this question in the context of the workplace.
Acceptance
Being understood
Being in control
Attention
Peacefulness
Order
Safety
Respect
Being needed
Being right
Comfort
Balance
Variety
Predictability
New challenges
Being loved/liked
Being valued
Being treated fairly
Freedom
Consistency
Being included
Autonomy
Fun
Now complete the table below.
Write down each need you have chosen and why this need is important to you at work.
Also give an outline of the emotions triggered in you when you don’t get these needs met and ways
that you can control your emotions in the face of not having your needs met.
The table includes examples only, as there could be a wide range of responses from students.
Need and why this need is
important to you at work
What is your emotional response
when this need is not met?
Emotional control mechanism
Acceptance When this need is not met then
this can lead towards creation
of an impact on my state of
mind which therefore affects
my decision-making.
I have to make sure that I
control my emotions and
focus on my work in this
case which helps me in
making a proper
contribution in a right way.
Respect When this need is not met then I need to ensure that I can
12

this can create an impact on me
because this can lead towards
impact on my decision-making
ability.
control my emotions and
this will help me in dealing
with this particular problem.
Consistency When this need is not met this
can therefore create a particular
level of impact on me as I will
not be able to manage certain
tasks appropriately.
I need to ensure that I can
use consistency in a right
way so that I am able to
enhance my overall level of
efficiency and effectiveness.
Autonomy When this need is not met then
this can impact me because it
will lead towards an impact on
my overall work performance.
I have to make sure that I
can operate freely and
therefore provide my best to
the organization.
a) What other criteria could you use other than those you created in your evaluation to determine
your own emotional strengths and weaknesses?
I will make sure that I take a feedback from my peers so that I am able to determine the right
course of action which I can take in the future in a proper manner. This will be highly helpful
in ensuring that the development of the skills and competencies can be done in a proper way
so that the attainment of the goals and objectives can be done.
Section 4-
Complete the following tables for two team members after the roundtable discussion in the role of their
team leader or manager.
Team member: Andrew
Summary of this
person as per their
Andrew is a person who has a good personality and is a active person
who likes to engage and participate in the different types of activities
13

personality profile
discussed at the round
table (emotional
responses, beliefs,
identified strengths
and weaknesses):
so as to ensure that he can contribute at his best to the organization.
How can you create
opportunities for this
person to express their
thoughts and feelings
in the work team that
best suits them?
Opportunities can be created for this person by providing him with a
proper platform to showcase his talent.
How can you show
consideration to this
person when making
decisions that affect
them as their team
leader?
Priority is required to be given to him because he can provide ideas
which can therefore help a lot in ensuring that the right contribution
can be made to the organization.
14

Identified area of
emotional intelligence
development
Briefly describe why
you have identified this
as a priority
Actions to improve area of emotional intelligence
development
Emotional Stability This is so because
maintaining stability
helps in keeping
calm in all the
situations and taking
appropriate actions.
Ensuring that the stability can be maintained
by identifying the areas where emotions are
required to be controlled.
Emotional Control This is so because
maintaining control
is important for a
person to be able to
skilfully manage the
different types of
needs and
requirements.
Ensuring that the appropriate stable actions can
be taken for maintaining a control on the
emotions effectively and efficiently.
How could this person build
further productive relationships
within the team?
He can manage the team
properly and therefore can
ensure that the co-operation
and co-ordination is
maintained within the team
effectively and efficiently.
How can this person maximize
their contribution to the team
and increase work outputs?
This person can make sure
that the team is able to stick
together towards the
15

attainment of the goals and
objectives and can make sure
that the management of the
work is done appropriately
by properly dividing the
tasks.
How can this person’s strengths
contribute to reaching team
goals?
This person's strengths can be
helpful because through the
use of their strengths the
identification of the various
types of ways in which the
team can perform better and
can attain its own goals and
objectives in the future can
be done quite appropriately.
16

Team member: William
Summary of this
person as per their
personality profile
discussed at the round
table (cultural
behaviours, beliefs,
identified strengths
and weaknesses)
He is a team worker who works according to the tasks which are
allotted to him and therefore is able to make sure that he can develop
the skills and competencies in a proper and appropriate manner.
How can you create
opportunities for this
person to express their
thoughts and feelings
in the work team that
best suits them?
The creation of opportunities can be done by ensuring that he is given
a chance to express himself and thus take the desired actions which
will therefore help him a lot to be able to work appropriately and
properly according to the given set of needs and requirements.
How can you show
consideration to this
person when making
decisions that affect
them as their team
leader?
He can be given an opportunity to take independent decisions which
will therefore be quite helpful for the purpose of ensuring that the
right course of actions can be taken effectively and efficiently.
17

Identified area of emotional intelligence development
Keeping a check on emotions. This can be
helpful in
ensuring that the
emotions can be
checked
according to the
situations and
therefore this can
help a lot to
ensure that the
management of
the needs and
requirements can
be done.
Taking right and appropriate emotional decisions. This can be quite
useful in ensuring
that the decisions
can be taken in
such a way so that
the emotional
stability can be
enhanced.
How could this person build further productive relationships within the team?
This person can help in the development of productive relationships within the team and
therefore in this way the management of the particular level of needs and requirements can be
done in a right manner.
How can this person maximize their contribution to the team and increase work outputs?
18

This person can help others to be able to work to the best of their potential which will thus
help in increasing work outputs.
How can this person’s strengths contribute to reaching team goals?
This person's strengths can help the team to stick together and work according to the tasks
allotted to it for the purpose of management of the needs and requirements of the
organization.
Section 5-
Answer the following reflective questions:
Which two tasks did you
complete? Note, they must
be different.
Task 1, Task 2
Task 1
Outline details of the
activity you completed
together.
In Task 1a, we had to prepare 10 questions on emotional
intelligence and then analyse the results according to the answers
provided effectively and efficiently. In Task 1b, we had to review
the criteria and get feedback from others.
19

How did this activity help
the team to achieve team
goals?
This activity was helpful for the team as the emotional
intelligence can be helpful for the team members so that they are
able to make sure that the team can stick together to attain future
goals and objectives.
How did you model
behaviours that
demonstrate your
emotional intelligence
during this task? Provide at
least two examples.
Patience and Confidence.
How did this activity align
with the policy/procedures
of the business?
This activity was useful in ensuring that the team members are
able to assess themselves appropriately and therefore improve
themselves.
How did both of your team
members contribute
towards the team goal in an
individual capacity?
Team member 1:
Andrew was able to identify and assess his emotional intelligence and
learned to maintain emotional stability.
Team member 2:
William can make sure that through the identification of emotional
strengths and weaknesses emotional control can be maintained
appropriately.
20

Task 2
Outline details of the
activity you completed
together.
In Task 2a, the minutes of the meetings were discussed. In Task
2b, the completion of Section 3 and Section 4 was done.
How did this activity help
the team to achieve team
goals?
This particularly activity was helpful in ensuring that the team is
able to work together as the work allocation can be done
according to the skills and capabilities of the various types of team
members.
How did you model
behaviours that
demonstrate your emotional
intelligence during this
task? Provide at least two
examples.
Patience and Confidence.
How did this activity align
with the policy/procedures
of the business?
The meeting which was conducted between the team members
was helpful for the development of Emotional Intelligence in
them. Further, the team members can identify the course of action
which can be taken by them for the purpose of making a proper
progress in the future.
How did both of your team
members contribute
towards the team goal in an
individual capacity?
Team member 1:
Andrew was able to understand the importance of development of
emotional intelligence to be able to productively contribute towards the
organization.
21

Team member 2:
William was able to identify the importance of making a proper and
appropriate progress in the future towards the attainment of own goals
and objectives.
22

CONCLUSION
From the above report, it can be concluded that Emotional Intelligence refers to the
ability to perceive, use, understand and manage the various types of emotions. It is quite useful
and helpful for taking the right decisions. Therefore, it is necessary that its use should be made
for the particular purpose of management of the own needs and requirements in a better way.
Thus, it can be stated that it becomes quite important for the team members that they are able to
use it in such a way so that they are able to manage themselves appropriately and determine the
actions which they can take in the future.
23