Developing Global Management Competencies

This assignment discusses the importance of continuous self-development and self-awareness in becoming a successful leader and manager. It highlights the significance of self-awareness in understanding one's own capabilities and improving emotional intelligence. The assignment also emphasizes the importance of continuous self-development in enhancing managerial skills and making effective decisions. The reflection section provides insights into the findings of self-analysis toolkits and how they enable individuals to understand their thinking, feelings, and behavior. The assignment concludes with the identification of learning from critical incidents and how it can be used to become an effective leader, manager, or team-worker.

DEVELOPING GLOBAL
MANAGEMENT COMPETENCIES

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
Importance of continuous self-development and self-awareness in becoming successful leader
and manager.................................................................................................................................3
Reflection.....................................................................................................................................5
Summary of strength and weakness............................................................................................2
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................5

INTRODUCTION
Self-assessment can be described as process of assessing own capabilities and working on it to do
better. Current assignment describes significance of self-awareness and continuous self-development
process to become a great leader and manager. Furthermore, report will reflect own strength and weakness
using various toolkits. Belbin and big five locator toolkits will be used to show own capabilities as
manager.
TASK
Importance of continuous self-development and self-awareness in becoming successful leader and manager
Importance of self-awareness
As per the view of Silvestro and et.al., (2017) Self-awareness is the skill that helps in knowing more
about own self and identify own capabilities. Self-awareness is the approach that aids person in
recognising individual emotions, believes, strengths and weakness. This method gives benefit to a person
ibn understanding own self as separate entity. In the recent era there is need to have proper knowledge
about capabilities of person and lacking areas as well so that person can take right action on right time to
meet the future career goal. This technique makes an individual able to understand own personality and
also supports in knowing more about other’s perceptions. This not only help in understanding own self but
also assists in changing thoughts and making right efforts to control over unwanted emotions.
Wales, Sidebotham and Hawley, (2019) stated that This is essential for me to have a great self-
awareness skill if I want to become a great manager or leader in near future. Self-awareness improves
emotional intelligence capability of an individual. By using this approach person can understand any
problem in great manner and can gives the right response in every situation. Managers and leaders are
more responsible persons in organisation, they have to face many problems at workplace. There is need to
have great emotional capabilities so that manager can handle situation well without hurting any employee.
Hence If a person wants to become a great manager and leader then there is need to have self-awareness
skill. This approach is also beneficial in giving correct direction to each effort.
According to Ardelt and Grunwald, (2018) As if person is aware with own strength and lacking areas then
individual can utilise this thing in great manner. Knowing about own weakness helps in figure outing the
situation well and utilising the strengths in best possible manner. If a manager is well aware with own
weakness, then individual can control over their actions so that no negative things take place. This is
beneficial in keeping away from taking disastrous decisions. I want to become a great leader in my career,
if I am well aware with my positive and negative points then I can work to improve my lacking areas and
can utilise my strength in great manner (5 Reasons Self-Development is Key to Your Success, 2015). This is
the way through which I can evaluate a situation very well and can make the right decision in every critical
situation. By this way I can perform well as manager and leader in the organisation.

As per the view of Mirvis, (2019) Self-awareness is helpful in creating new ideas and understanding
personality of others as well. By this way manager can manage different people in organisation in effective
manner. This method or process gives desired results because person can develop own self through self-
actualisation. This is better to meet the own career objective in effective manner. Hence great self-
awareness skills are great to become a successful manager and leader. This skill gives new path to a person
because it aids in analysing future challenges that might occur and turning threats into opportunities. This
self-awareness process always gives opportunities of self-development which can make a person great
leader and manager.
Importance of continuous self-development
As per the view of Porter, (2017) Development of person or self is the process in which individual
makes efforts to improve the lacking areas and to become more potential person for the organisation. Self-
development develops capability of person to realise dreams and take the right action. An individual can
understands own self in better manner rather than others. If a person knows about own lacking areas then
person can take immediate action to improve it. Continuous efforts for self-development enhances
capabilities of manager which make them more reliable person in the firm. This process is helpful for the
individual to become a great leader and manager.
According to Peesel and et.al., (2019) self-continuous development gives clarity in vision and show
the clear path to gain success in the career. It is also beneficial in sharpens the existing skills so that person
can do well as manager. This is the tool which reflects past of an individual and direct the way through
which person can minimise mistakes and can take the profitable decisions for an organisation. This
approach can make a normal person a great manager.
According to George and et.al., (2019) self-continuous development is the process of encouraging
strength of own self which helps an individual to get the best position in organisation. If a manager is able
to utilise their capabilities and control over the lacking areas, then individual can prove oneself as a great
manager and leader in near future. A manager must be professional and must have knowledge about all the
working activities. This is only possible when individual work on own self continuously and develops own
capabilities. Continuous self-development tool works as motivational technique which gives new ideas to
person and enhance their capabilities so that person can handle difficulties effectively and can take the
appropriate decisions in the business unit. Every person has some good aspects and some bad aspects, there
is need to understand how an individual can manage good and bad things in proper manner and can change
their behaviour. Self-development process aids people in improving their management skills and individual
becomes able to make balance between these aspects.
Al Asmari, (2016) stated that continuous self-development improves soft and hard skills within
person. It develops listening and empathy skills of individual. By this way individual can show empathy
towards others which help them to work as manager in effective manner and make effective coordination

with all the staff members (Ribic, Bognar and Hegedusic, 2019). Self-development can be defined as
exercise through which person can get to know about own self and can work on their lacking areas to
perform as manager well in the organisation. This process is beneficial in setting career goal and selecting
right path to meet the career goals. Self-continuous development method make the person aware with how
to handle people and what must be business activities to run business smoothly. It makes an individual
focused and make them ready to work better in changing environment. This thing improves capabilities of
an individual in positive manner and aids in managing a large team in great manner.
Reflection
Incident from Residential weekend
Chosen toolkit: Belbin team development
Results for this toolkit: Good resource investigator, specialist, monitor evaluator, good implementer, poor
shaper and plant
Summary of critical incident
. I was given the task of puzzle picture where I had to describe one picture to the other team member. I
was very enthusiastic at that time because I found it very interesting activity. I started developed contact
with my team members and started communicating with them. This shows that I am a good resource
investigators. I started describing puzzle by own. I was showing my skill to complete this task. I was
doing the activity with single mind that reflects that I am specialist and can perform my task with
intelligence. I started doing practical things that may help me in completing this task on time. I was
having great ideas through which I can describe that picture to my team members and I turned my ideas
into action. By this way they got that picture and task was completed. Hence I am a good
implementation as well.
But initially I found that I am unable to understand feeling and expression of my team members
hence I am not a good shaper. Sometimes I ignored the behaviour and reaction of other team members
hence I am average planter.
How does your behaviour (thinking, feelings and actions) in this critical incident reflect the findings of your chosen
self-analysis toolkit? How has the toolkit enabled you to understand why you think, feel and behave in the way that
you do? What have you learned about yourself that you didn’t know before?
Belbin toolkit indicates that I am good resource investigator, specialist, monitor evaluator, good
implementer. Apart from this, I am not a good shaper and planter. I was not paying attention on team
members when they were trying to imagine the picture. I was unable to shaped the entire task because
sometimes I failed to identify their expression.

This residential weekend incident of mine reflected that I was unable to coordinate with my other team
members. Sometimes I was not even able to get expression of my members. But I am self initiator and
specialist to complete that task, I handled the entire activity single handed. This report of Belbin show
that if correct coordinating environment is being created then task can be completed easily and new
ideas can be encouraged.
By analysing this incident my type is that: I am good resource investigator, specialist, monitor evaluator,
good implementer. I took initiates to make them understand the picture and described other members so
that they can understand that puzzle and answer it soon. My success report reflects that I am capable to
work in the place where I can lead a team and can implement plans easily with all members hence I need
to work as leader in near future where I can handle same responsibilities.
I realised from this incident that I am a good leader. Earlier I was thinking that leading a team is very
difficult task for me and I cannot do it. But I realised that I have capability to handle a big team in
effective manner.
Identify how you will use this learning in the future to become an effective leader, manager or team-worker
The experience which I have received from this critical incident will help me in near future in order to
become a great leader and manager. I realised that there is need to have great coordination and
motivator. There is need to pay attention on others so that their feelings can be managed and dealed in
proper manner. I can make coordination among all the members and can develop their trust. I will
ensure to maintain this thing and to pay attention on others as well so that everyone listen my views and
have faith on my decisions. I will take feedback from all the members so that they also feel valued and
work together. This will help me in managing team well. This learning will support me to work as leader
in the organisation in great manner.

Critical incident second
Chosen toolkit: The big five locator, Belbin team role
Results for this toolkit: Low agreeableness, poor emotional intelligence, poor focus on customer ,
Summary of critical incident: explain how the critical incident arose and why it is
significant to your learning and development
Last year I was working in hotel as customer care manager. My shift timing was 2-8PM. One
day when I was about to leave office then suddenly one customer came to me and started
shouting on me in a loud voice. I asked him what is the problem, then he said that he asked for
additional facilities in afternoon but still he did not receive such things. I tried to control him
but he was very upset and started saying negative things for me and for the hotel. He said that
hotel does not care for his customers and I being a customer care manager is unable to deal
with that person. When he was shouting then my peer group member came and politely
handled that customer. I apologised to him for the inconvenience and resolved his problem on
immediately. When my colleague talked him that customer was very satisfied and clam. When
that customer came to me and started shouting on me then I became irritated and lose my
tamper there. I was over optimistic that no consumer can complain for my work but when
situation was different I was unable to handle it. I was not the specialist person to resolve that
issue.
How does your behaviour (thinking, feelings and actions) in this critical incident reflect
the findings of your chosen self-analysis toolkit? How has the toolkit enabled you to
understand why you think, feel and behave in the way that you do? What have you
learned about yourself that you didn’t know before?
Self-analyses toolkit indicates that I am impatient person and whenever any customer speaks
to me in loud language then I fail to control him politely. I am unable to pay attention on needs
of consumers and why particular consumer gets upset. I only focused on my working hours
rather than satisfying customers. Being a customer care manager I must me focused towards
customer’s problems. If I behave unprofessionally with them then it can be considered as
failure for me. I was unable to behave as great manager here because manager is responsible to
handle quarries of consumers in positively but I was not. I felt hesitated when someone starts
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shouting and I also feel angry and react the same. This should not be done by manager.
The big five locator shows that I do not have patient and also I am highly emotional person. If
someone says something to me, it hurts me and I immediately give reaction. I must have
emotional intelligence in order to work better as manager.
Low agreeableness is another weakness in me, reflected from this toolkit. I realised that when
customer was showing my mistake of not paying attention on him then it was not acceptable
by me. I was worried for my working hours rather than concentrating on his complain. I need
to work on this lacking are in order to show myself as great manager.
Identify how you will use this learning in the future to become an effective leader,
manager or team-worker
The experience which I have received from my critical incident has helped me in knowing
about my strength and weakness as well. This thing has changed perspective of mine to great
extent. I understood that customers are life blood of any business, hence customer care
manager must take care of their needs. If consumer is upset, then individual must behave
politely with them. Positive response can keep them calm otherwise it can turn into big
problem. Such kind of arguments between manager and customer can affect brand image of
company. I have realised that being politely and having good emotional intelligence is
necessary to work better on this post. This helps in developing healthy relationship with
persons and performing well in the organisation. In the future I will control over my emotions
and will give priority to my consumers more. I will try to fulfil their requirements by giving
them positive response. Customers have right to complain and manage is responsible to
resolve their quarries. In the future I will not be defensive for myself, I will accept my mistake
and will apologise for my mistake towards customers. This learning will be beneficial for me
in keeping my customers happy and satisfied. I will give them respect and will show empathy
towards them. This incident has helped me in knowing more about different people and their
reactions. By this way I can handle different persons easily by understanding their view points.
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Summary of strength and weakness
Belbin and The big five locator toolkits have been used to analysed own strength and
weakness in different situations. I realised that there are some good points within me but also
there are many lacking points in me that defiantly need to be worked on by me.
Strength
 From the Belbin toolkit it is found that my communication skill is good, I can develop
good coordination with my staff members. Manager must have good communication skill
so that individual can make others aware with the situation and deal with them in
effective manner.
 From the critical incident I have realised that my problem solving skill is good, when all
the team members were facing issues due to ineffective leadership of that leader, then I
took initiatives and have involved all people. By this way I resolved problem that time
and finished the allotted work in significant manner.
 I can make plans and can implement it effectively.
 Team working capabilities of mine is my strong point and also I am a good coordinator. I
can shape the things to manage work.
 I have innovative ideas which always supports me to finish the allotted work within
stipulated period of time. This is also strength of mine which helps me to develop interest
of other team members.
 My leading skill is my strength, I also have team working sprit. These are strength of
mine which can help me to perform well as manager. A manager must be able to manage
people and make them understand with the importance of team working. If a person has
leading capabilities, then individual can develops confidence of others and can make
them ready to work together. This leading skill aids in gaining success in the industry.
Weakness
 From the “The big five locator” toolkit I have realised that my patients level is very low, I
cannot control over my anger if someone talk to me in loud language. Being a manager I
must keep patience so that opponent also listens my views otherwise it may create big
problems at workplace.
 My emotional intelligence capabilities are low and I do not pay focus on customers. Both
these weaknesses can affect my working performance as manager in near future. I must
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be able to control over emotions where I do not hurt others but also do not compromise
work performance. If I develop this skill within me then I would be able to do better as
manager in my career.
 Over optimistic behaviour of mine is my weakness.
If I want to become a good manager, then I should be more interactive and must take time to
time feedback from team members so that I can understand them better. I should attend some
seminars that can help me in developing my communication skills. Furthermore, I should listen
the views of some experts to improve my emotional intelligence skill.
CONCLUSION
Above study can be summarised as self-awareness process plays significant role in
personal and professional development of person. This method aids in knowing about own self
and finding ways to improve own capabilities. Evaluating specific incidents supports an
individual in analysing own capabilities and taking right action to improve lacking areas.
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REFERENCES
Books and Journals
Al Asmari, A., 2016. Continuous professional development of English language teachers:
Perception and practices. Advances in Language and Literary Studies. 7(3). pp.117-124.
Ardelt, M. and Grunwald, S., 2018. The importance of self-reflection and awareness for human
development in hard times. Research in Human Development. 15(3-4). pp.187-199.
George, B. M. and et.al., 2019. Impact of Living (Surface) Anatomy module as continuous
professional development program for practicing physiotherapists. Journal of Datta Meghe
Institute of Medical Sciences University. 14(1). pp.16.
Mirvis, P. H., 2019. 5. Increasing managers’ self-awareness through storytelling and mask-
making. Preparing for High Impact Organizational Change. pp.57.
Peesel, R. H. and et.al., 2019. Optimization of Cooling Utility System with Continuous Self-
Learning Performance Models. Energies. 12(10). pp.1926.
Porter, B., 2017. Defining emergent software using continuous self-assembly, perception, and
learning. ACM Transactions on Autonomous and Adaptive Systems (TAAS). 12(3). pp.16.
Ribic, D., Bognar, Z. B. and Hegedusic, T., 2019. IMPORTANCE OF CONTINUOUS
RESEARCH OF EMPLOYER'S NEEDS IN VIROVITICA COUNTY FOR ADEQUATE
WORKFORCE STRUCTURING. In Economic and Social Development (Book of
Proceedings), 42nd International Scientific Conference on Economic and Social
Development (p. 233).
Silvestro, D. and et.al., 2017. Educational action in the rehabilitation of severe acquired brain
injuries: the role of self-awareness. Annali dell'Istituto superiore di sanità . 53(1). pp.82-85.
Wales, L., Sidebotham, P. and Hawley, C., 2019. Self-awareness following a traumatic brain
injury in childhood: a developmental perspective. Brain injury. 33(5). pp.633-642.
Online
5 Reasons Self-Development is Key to Your Success. 2015. [Online]. Available through
<https://www.pickthebrain.com/blog/5-reasons-self-development-key-success/>
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