Assignment: Developing Global Management Competencies

Developing Global
Management Competencies 1
(Emotional and Cultural
Intelligence)

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
1. Presenting how self awareness and continuous self- development help leader or manager...1
2. Two separate critical incidents to reflect the findings............................................................3
3. Summarising the major strength and weaknesses and areas of personal development..........6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
Self-awareness is the ability for reflection and the capacity to understand oneself in order
to separate from the environment and individuals. Continuous self-development is a step to
improve yourself in order to attain all the defined objectives. However, the self-awareness is a
key corner to emotional intelligence. Report’s main aim is to develop the understanding of self-
awareness and continuous self-development to grow an individual physically as well as mentally.
Report presents how self-awareness and continuous self-development will help to fulfil role of a
successful leader or a manager in the future. Further, it also reflects critical incidents in order to
find the implications by using two model or toolkit. Report also summarises the major strength
and weaknesses which have emerged in self-analysis by identifying three areas of personal
development which help to overcome from this in next year.
1. Presenting how self-awareness and continuous self- development help leader or manager
According to Ashford and Tsui (2018) to become a successful leader or a manager, it is
quite necessary to know yourself i.e. known as self- awareness. For a company a successful
manager or leader plays an effective role more than generating profit but they have an ability to
carry out the work and lead a team with great level of management regarding their previous
experience. Moreover, self-awareness also defines as the capability of a person in order to assess
their own behaviour or skills in the working area. Even it is also important for the growth as well
as personal development because in this competitive culture, many people operate in the belief
which is realized tough for them and as a result, the effectiveness of a leader diminishes. Being a
leader, if I am honest with myself then it will be more beneficial to realize weaknesses but on the
other side, there are some people who tries to hide weaknesses and at that time it lacks integrity
and self-awareness (Self-awareness, 2018). Apart from this, on an interpersonal level, self-
awareness help to determine the strength and weaknesses which further help to raise the
credibility and as a result, it will increase the effectiveness of a leadership.
Self-awareness also help a leader at organizational level, such that manager or leader of a
firm will take better decisions through constantly learning and springboards to innovation and
agility and as a result, the performance of employees are automatically raises. As per the view of
Atwater and Yammarino, (2014) who stated that self- awareness is the first step to become an
effective leader. Further, leaders should also have the ability to control their employee's mind
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and emotions which further help them to guide and to develop their own knowledge. Learning to
be aware is not an easy task for a leader but mastering in this skill also help to become more
effective leader. Hence, it has been analysed that in this global environment and to be more
effective in their own working area, it is crucial for the leader to have a strong emotional self-
awareness but this allow leader or manager to determine the gaps in their management skills and
uncover areas. Therefore, this understanding further assist them to make the best decision and
make them more effective in order to motivate their employees so that they provide the best
outcomes.
As Bourner, (2015) stated that leaders should also know about their own strength and
weaknesses, maintain self- discipline which is a part of self- awareness and it has been analysed
that the person who are successful in their business have a strong connection to their intuitions
and also trust to their subordinates in order to take better decisions. Even the legitimacy of a
leader also part in their own ability and If they did not reflect themselves then it will be affect
their behaviour or lack of true awareness of their own presentation to others. Hence, it is clear
that without self- awareness, the leader cannot raise the productivity and improve the
performance of a company. In addition to this, to lead an entire team it is quite necessary for a
leader to be self- aware and listen without justifying that helps them to take better decision for
the welfare of a team as well as a firm. As a result, self- awareness is the process that involves an
interaction between though as well as emotions and for become a successful manager or leader, a
person has to determine their strength and weaknesses and also take some corrective measures in
order to cope up with it. This shows that the person have an ability in order to identify their
future state and also set some goals for their future.
As per the view of Clive Fletcher, Caroline Bailey, (2015) Self- development means
more capacity and possibilities which help to become more effective leader. It also refers to the
commitment of a person in order to think or decide for their own. This step also involves
acquiring some more new skills and repetition of actions in order to improve habits and personal
skills. To become more effective leader in future, I believed that self- awareness and self-
development are the two basic things which help a person for the success of a leader. Further it is
also analysed that a self-motivated and self-developed which means that a person know their
own strength and weaknesses in order to determine the gap between each other and also tries to
cope up with them. For becoming an effective leader in future, it is quite important to manage
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things as well as people in an organization so that they all help to attain the objectives in well-
defined time period and if a leader start managing his own life then they will start managing
others as well.
According to DeKay, (2018) in this competitive world, every person has to be learning
continuously and for this reason also, everyone have to focus on their own style of learning.
Even the rapid changes in an organization also raised the importance of self-development
because if the manager remain unaware regarding their strength or weaknesses then it would be a
disaster in the working area. On the other side, if managers or leader are aware of their own
personal values as well as set of principles from their experience then they will perform better
and help a company to attain objectives or target. Therefore, if a leader is aware of their own
behaviour regarding some unexpected changes, then they have the capability to choose that
situation in which they feel comfortable. This shows that to perform effectively, self- awareness
and self- development is a key factor that help to cope up some changes. In addition to this,
continuous self- development leads a person to look into self- knowledge, identity and also
developing abilities with a critical point of view to become a successful manager or leader.
2. Two separate critical incidents to reflect the findings
Template one
My chosen Toolkit is: Belbin
Results are:
Summary of critical incident: explain how the critical incident arose and why it is
significant to your learning and development
In my school, there was a presentation and we were divided into groups. In our fir activity, I
realized that only British people spoke though our group had people from different states such
as India, China and Malaysia, etc. This shows that there is a gap between our groups and as a
result, this gap force me that I should not share my views or ideas at my turn. I also realized that
people from different states are not mixed well and did not open themselves that is what I did
not accept and this is a big issue for me. Because I am completely different person from then
such that I like to talk with others and am good in one to one meet or have many small groups
for chatting. Next day of our activity shows that the level of comfort within my group and I get
almost same feedback from others such that when I start open myself in front of others then I
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did not kept quiet hence, the gap is actually bridged. At the time of presentation, our group
present in more confident manner and this was a great learning for me because I always get
away from such kind of situation and to overcome this, I should be more extroversion in my
future groups so that I can easily build up the confidence among my colleagues.
How does your behaviour (thinking, feelings and actions) in this critical incident reflect
the findings of your chosen self-analysis toolkit? How has the toolkit enabled you to
understand why you think, feel and behave in the way that you do? What have you
learned about yourself that you didn’t know before?
I choose Belbin Team roles model in order to identify different strength as well as weaknesses
and make my team more productive. This model further help me to build productive and better
relationship with my team members and also build trust with better or mutual understanding.
When I used this toolkit, I will also help me to develop high performance in my team and also
improve or raise self- efficiency. During the time of our first day performance, we all did not
know each other and that is what we all lack the collaboration between each other but when I
used Belbin Team roles, which assist me to develop better understanding with each other and
further this will help me to present our point of view in better way in front of others.
Identify how you will use this learning in the future to become an effective leader,
manager or team-worker
I will use this learning in my future to become an effective leader or manager such that I realize
to work in team will be more effective rather to do work at individual. This team spirit will be
used by me when I become a manager and can easily attain all defined goals in prescribe time.
It has been analysed that in a manager, leader or a team worker, a person should possess well
communication skills, interpersonal skills, good collaboration that further help me to reach
different level of success. During our first day of presentation, we all are not even comfortable
to talk each other but when I take an initiative to know each other and build trust with better
mutual understanding will help me as well as my team to realize the importance of team spirit.
At that time I also analyse that an effective team can perform far better than an individual. On
the other side, I also realize my strength such as to explore, know, communicate and if this are
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uses regularly even when new team are built then it will aid me to perform better than other
teams.
Template two
My chosen Toolkit is: Cultural Intelligence
Results are:
Summary of critical incident: explain how the critical incident arose and why it is
significant to your learning and development
When I was transferred to another city and at the first day when I went school for my further
study, I found many things strange. I always keep myself enrolled in the studies but even after
spending many days I could not make a single friend. After that I used to be quieter and I was
afraid of not accepted by other people. Then I come to realize that it is the problem of
communication gap which should be overcome because in my school, people belongs to
different culture and at that I had to take a step in order to present myself in front of others. As I
had enough knowledge and have many great ideas and I also wished to share it with others and
it cannot be possible because of high communication gap. That is why I decided to solve the
problem and further I realized that because of change in culture and cultural intelligence.
Therefore, I started work over it and I am quite confident to get myself recognized. For this
reason, I have to be more active and even faces many adverse situation too. I also analysed that
I would have to accept others then only others would also accept me. For this reason I used
cultural intelligence toolkit in order to solve the situation and overcome the problem of
communication. Further I also realized that in my school all students only speak in French and
on the other side, I can communicate my words only in English. But as I am ready to learn new
things and that is what now I am doing. Within 15 days I start speaking in French as I want to
communicate myself with others and fill the gap of communication as well as culture.
How does your behaviour (thinking, feelings and actions) in this critical incident reflect
the findings of your chosen self-analysis toolkit? How has the toolkit enabled you to
understand why you think, feel and behave in the way that you do? What have you
learned about yourself that you didn’t know before?
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As to bridge the gap, I used cultural intelligence in order to make good collaboration. Further
this tool also assist me in order to assess their level of cultural intelligence. Cultural intelligence
also help me in order to find out where I am stood and what steps should I taken in order to
improve my personality. The model aid me to determine many facts of cultural intelligence. In
this way, I can easily bridge the gap and communicate with many peoples to remove differences
between cultures. Moreover, I also come to know that I can easily communicate with others but
in this situation the problem is different as the people are actually belongs to different culture
and they only accept those who can communicate with them.
Identify how you will use this learning in the future to become an effective leader,
manager or team-worker
This learning help in my future to become an effective leader or manager such that cultural
intelligence is not helped me to provide some knowledge about the cultures but it also help in
developing better relationship with other people (Goleman, 2018). It is like when I start
interacting with people then I realized it can changed the people who are based upon different
cultures and also helped me to learn about totally new culture. Hence, by enhancing my cultural
intelligence, I am able to interact with other people which are around me. Further It also assists
me to enhance my effectiveness and lead me to attain my goals. Overall, this learning shows me
that how important to communicate other and it can be possible only because I have a courage
to learn new things in order to cope up this situation in well manner.
3. Summarises the major strength and weaknesses and areas of personal development
Strength and weaknesses: During 1st situation, I found that my strength is my behaviour
which help to interact with others in order to make our presentation the best as compared to
others but on the same time I feel that the problem in this situation was because of team spirit
and the fear of not accepted each other. In 2nd situation, I feel that I am always ready to learn new
thing from even adverse situation that can be consider as a strength. But on the other side, the
weakest point which I face during the situation is such that I was not accepted the different
cultures and make myself to acknowledge for the same.
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Three area of personal development: In those critical situations, the first area of
improvement is team spirit which should be develop because this skill will help me in my future
to lead as a leader and run the company in effective way. Second area of development is
motivation such that I should be self- motivated as this way will help me to keep encourage my
team members. Third area is communication skills which needs to be improved as per the time.
Toolkit: Four toolkits are as follows:
 Belbin: this model help me to develop an effective team role because an effective team
will help to achieve the goals in well-defined manner. Therefore, this model is helpful to
build trust and mutual understanding among the team members.
 Emotional intelligence: It is a way which help to interact with the world or determine
individual behaviour and also aware which includes some skills such as impulse control
and motivation that help to take better decision for the future and welfare of the company.
 Cultural Intelligence: this model help to determine the understanding of cultures and it
is also linked closely to emotional intelligence and also emphasis the strategic dimension
and help me to develop relationship with all different peoples who belongs to different
cultures (Earley & Mosakowski, 2014).
 Management Competencies: This skill help me to develop skills which are related to
management and hence, this further assist me to manage the entire work with greater
efficiency and great enthusiasm.
CONCLUSION
By summing up above, it has been concluded that self- awareness and self-development
are two critical factors that helps a person to become an effective and better manager or leader in
their future. As report concluded that due to self- awareness only an individual come to know
about their own strength and weaknesses and because of self- development, person can improve
their weaknesses in order to get success in their life. Further, report describe two critical cases
from which it has been concluded that using Belbin and Cultural intelligence as a model into the
situation, I can overcome my problem in better way. As Belbin model help me to make better
team roles and in this way the member are work as a team, while on the other side, Cultural
Intelligence model help to not provide knowledge only to culture but it help to make better
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relationship with different cultural people. Apart from this, report also concluded some strengths
and weaknesses from the critical situation by using toolkit.
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