Skills, Knowledge, and Behaviour for HR Professionals in Mark and Spencer

Developing
Individuals, Teams
and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................2
Section 1 (Task 1)............................................................................................................................2
P1 Determine appropriate and professional knowledge, skills and behaviours that are required
by HR professionals.....................................................................................................................2
P2 Completed personal skills audit to identify knowledge, skills and behaviour.......................3
Task 2 (Section 2)............................................................................................................................6
P3 Difference between organisational and individual learning, training and development .......6
P4 Need for continuous learning and professional development ................................................7
Section 3 (Task 3)..........................................................................................................................10
P5 Understanding of how HPW contributes to employee engagement and competitive
advantages .................................................................................................................................10
Task 4.............................................................................................................................................11
P6 Different approaches to performance management .............................................................11
CONCLSUION .............................................................................................................................12
REFERENCES .............................................................................................................................14
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INTRODUCTION
In competitive market, every organisation is bases on ability to continuous expand their
business and improving the individual and collectively capabilities of people. In organisation
number of people are working as individual and team who accept the challenges and perform
their task effectively (Armstrong, 2016). This report is based on Mark and Spencer that is retailer
providing different types of products and services. In this, number of people are working
collectively who are performing their roles effectively and improve the organisational
performance. This portfolio covers skills, knowledge and behaviour, factors to be consider at the
time of implementing learning, high performance working that contribute to employee
engagement and last performance management, collaborative working and effective
communication that provide a support to maintain high performance.
Section 1 (Task 1)
Mark and Spencer is a fashion retailing company that is providing products and services
to customers and increase the sales. The manager of such organisation understand the needs and
wants of their customers and provide products accordingly. Herein, employees and team is
having different skills, knowledge and behaviour which support to satisfied the customers and
increase the organisational production. As a junior line manager of Mark and Spencer skills,
knowledge and behaviour is required by HR professional for running business by performing
different role are as defined:
P1 Determine appropriate and professional knowledge, skills and behaviours that are required by
HR professionals.
Skills:
Hard skills -
Database management - This is important for organisation to collect data, stored and
accessed computer system that can help to manage the activities and functions. In Mark and
Spencer, data base management skills is required in HR professional that can help collect and
store employees and business data for managing all performance.
Network security – This is another required skill in HR professional and employees in
order to secure the network and increase the number of customers. Mark and Spencer is large
size organisation that is providing products through online and offline methods by using different
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network. There is required of network safety for increasing customers and improving
performance.
Soft skills -
Team work – In a organisation it is important to have skilled and talented workers who
make a team by working collectively. The collection of people can understand their roles and
responsibilities then perform well so common objectives can be achieved on time. In context to
Mark and Spencer, HR manager is required to have multitalented team in which member can
understand their roles and perform activities properly.
Communication skills: this is important to share the information in relation to a
business. In Mark and Spencer HR profession and junior line manager is required to have proper
communication skills and should hire a person who is capable to communicate properly with
others that can help to manage business activities (Albrecht and et. al., 2015).
Knowledge:
Employment laws: This is also required to have knowledge about employment laws
which can help to operate and mange the business activities legally. In Mark and Spencer,
employees and HR professional is required to have good knowledge about employment laws
which can provide benefits to employees.
Conflict management – In organisation, conflict management knowledge is required by
HR professional which can help to retain the employees. In Mark and Spencer, HR is having
knowledge of managing conflicts and problems in relation to employees and organisation then
solution is provided which helps to increase performance.
Behaviour:
Ethical behaviour: This show that HR professional and other employees in Mark and
Spencer should have ethical behaviour who can solve the problems of individual, team and
organisation by using their skills and knowledge for running a business properly (Bezanilla and
et. al., 2020).
P2 Completed personal skills audit to identify knowledge, skills and behaviour
Skill audit is consider as systematic assessment of skills and knowledge of students that
can help to know what actions needs to be taken for improving them and managing all activities.
For analysing the roles and responsibilities of HR professional in Mark and Spencer different
analysis are conduct that are defined below:
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