Measuring Employee Performance Effectiveness

This assignment delves into the significance of evaluating employee performance and effectiveness, highlighting the required skills and knowledge for HR professionals. It also explores different methods for measuring performance, including training and development processes, and emphasizes the need for a student-focused approach in professional development. The assignment is relevant to those interested in human resource management, organizational leadership, and stakeholder relationship management.

Developing
Individual,
Teams and
Organisations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Determine appropriate and professional knowledge, skills and behaviours that are required
by HR professionals....................................................................................................................3
P2 Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a given job role..........................4
TASK 2............................................................................................................................................7
P3 Analyse the differences between organisational and individual learning, training and
development................................................................................................................................7
P4 Analyse the need for continuous learning and professional development to drive
sustainable business performance...............................................................................................8
TASK 3............................................................................................................................................9
P5 Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organisational situation...............................................9
TASK 4..........................................................................................................................................10
P6 Evaluate different approaches to performance management (e.g. collaborative working),
and demonstrate with specific examples...................................................................................10
CONCLUSION..............................................................................................................................11
REFRENCES.................................................................................................................................13

INTRODUCTION
Development is necessary for everyone because by it, an individual, team and
organisational are able to attain their goal and objective in an effective manner along with this
they also able to identify opportunities. Along with this, an organization need to develop
themselves on regular basis so that they can grow and improve knowledge of team which also
leads to enhancement of individuals, skills and knowledge in effective manner (Blandford,
2012). Organisation taken for this report is High town Housing Association, which was
established in year 1960 and registered on 19th July 1967. It is a charitable housing association
which is operating its operations and functions across Ireland and United Kingdom. Topics
covered in this assignment are knowledge, skills and behaviour which are required by HR
professionals as well as it include factors which must be considered while implementing learning
and development. Moreover, it includes knowledge and understanding which are required for
HPW and various factors which help in enhancing organisation situation.
TASK 1
P1 Determine appropriate and professional knowledge, skills and behaviours that are required by
HR professionals
High Town Housing Association is charitable housing association and it is necessary for
their HR manager to improve their skills and knowledge so that they can understand
requirements and need of organisation as well as employees. This will also help them in
identifying and grabbing their career opportunities in effective manner (Belbin, 2012). If HR
professional or any other employees enhance their knowledge on timely manner then they will be
able to accomplish work in effective manner as well as able to stay at particular work for a long
time. There are several skills and knowledge which are required by an individual if they want to
become HR Professional of High town Housing Association, some major skills, behaviour and
knowledge are mentioned below:-
 Skills: It is one of the essential requirement when a person desire to develop their career
as a HR professionals. Degree and skills of a person is equally important when a person
want to develop themselves as a HR professional. Necessary skills which are required by
High town Housing Association's HR professionals are good communication and
understanding skills so that they can communicate all essential information in appropriate

and effective way as well as understand employees situation in proper manner which help
in developing strategies and plans. Along with this they also required good skill of
analysis so that they able to develop strategies and plans in effective manner which leader
to attainment of goal successfully.
 Knowledge: It refers to facts and information known by an individual on a particular and
it can be generate thorough various sources such as books, journals, magazines, internet,
blogs, articles, communicating other, lecture, observation and many more. It can also be
generated through life experiences of a person (Pakdil and Leonard, 2014). Such as to
being a HR professionals an individual required to conduct Masters In Business
administration during which they practical as well as theoretical knowledge. In respect of
High town Housing Association their hire those individual as a post of HR manager who
have various knowledge such as related to policies, HR terms, rules and regulation, work
process and many more.
 Behaviour: It refers to behaviour of a person in front of some other individual or in
particular situation or condition. This is so because a professional person need to behave
in effective manner and according to the situation so that they can handle situation in
appropriate and effective way. HR manager of High town Housing Association are very
knowledgable and skilled as well as they also know how to behave in effective manner in
particular situation. Along with this they know that they have to treat every employees
equally so that they feel motivated and connected.
So it is essential for an individual to improve their KSB (Knowledge,Skills and
Behaviour) which help in developing their career as a Human resource professionals.
P2 Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a given job role
Person skills audit refers to the process which is adopted by an individual or organisation
in order to evaluate their strength as well as weakness. This help them in develop strategies and
plans accordingly and effectively that leads to attainment of goal in proper way. Along with this
they also able to know possibilities which help them in improving its knowledge, skills and
behaviour (Anagnostopoulos, Byers and Shilbury, 2014). HR manager of High town Housing
Association conduct analysis of their strength and weakness by evaluating their KSB factors. By
this respective company HR professional able to know their strength which help them in

grabbing opportunities and develop career in effective manner. Along with this they also able to
know their weakness which they can improved by them through taking class or training.
Being a HR profession of High town Housing Association I conduct evaluation of my
strength and weakness. So that I can improve it in effective manner by taking training and
development programmes. Evaluation of this my strength as well as weakness are given below:-
Strength Weakness
As a HR professional I need to communicate
with almost every person insider as well as
outside of a company by this I analysis that I
have good communicate skills. Moreover I also
motivate my staffs or team member in effective
way which encourage them to conduct work in
appropriate manner.
Whereas there are some areas in which I am
lacking behind such as I am not must updated
about legal practices and laws. But this is
necessary for me because I have to develop
policies and agreement for employees. Along
with this I also some time get nervous in front
of huge audiences.
Personality Development Plan:- It is a plan which is develop by an individual in order to
improve their new skills and knowledgable that help in developing career in effective and
appropriate manner (Paashuis, 2013).
Skills Current
proficiency
Target
proficiency
Objective
Development
activities
Time Scale
Presentation
Skills
I want to develop
my presentation
skills because as a
HR professional I
have to give
presentation many
times in front of
seniors, clients as
well as employees.
But every time I
By developing my
presentation skills
I able to conduct
presentation in
huge population in
effective manner.
Along with this I
also able to attract
as well as
encourage clients
For developing my
presentation skills
I will take
professional
presentation class.
In which they
teach me how to
develop
presentation and
deliver it in
3 Months

can't deny to give
presentation so I
need to improve
my presentation
skills in effective
and appropriate
manner.
and shareholder to
invest in our
company.
effective as well as
successful manner.
Practical Skills I need to develop
this skills because
as a HR
professional I have
to develop policies
and agreements of
employees as well
as clients. Due to
which I have to
consider and go
through legal
practices which is
currently going on.
By developing this
I able to design as
well as draft
appropriate
agreements and
policies according
to need. Along
with this it will
also help in
developing my
knowledge.
For developing
respective skills I
will take training
of legal practices
in which I learn
about legal laws
and legislation
which is develop
by respective
company
company. Along
with this it also
help in conducting
work in most
appropriate
manner according
to government
law.
4 Months
By conducting evaluation of personal skills audit and personal development plan HR
manager of High town Housing Association able to improve skills, knowledgable and behaviour
according to requirement that leads to attainment of goal in effective as well as appropriate
manner.

TASK 2
P3 Analyse the differences between organisational and individual learning, training and
development
Learning plays an essential role in developing knowledgable, skills and behaviour of an
individual. Along with this if a person want to develop its career in effective manner then need to
learn new things on a regular basis (Housley, 2017). This is so because this will help them in
conducting work in effective manner in order to attain goal in successful manner. A person can
learn new things from various ways such as themselves, through organizational learning as well
as through training and development. Along with this an individual learn many things from its
experiences and mistakes which help them in conduct work in more appropriate manner at future
time. Explanation of major resources which are can be adopted by staffs of High town Housing
Association are mentioned below:-
Individual Learning: It refers to situation when an individual learn from self reflection
or experiences or mistake. In High town Housing Association manger encourage their employees
to learn from their experiences because it is with them for a long time durations. Along with this
respective company employees as well as employers enhance their skills and knowledgable by
observing others.
Organisational Learning: It refers to learning style in which a person gain
knowledgable and skills by conducting work within a workplace. Along with this it is a process
in which creation, retaliation and transferring of knowledge is done so that professional staffs
conduct work in effective as well as appropriate manner (Harrison, 2012). In respect of High
town Housing Association they encourage their professionals staffs to think out of box so that
they can attain goal and objectives in appropriate as well as effective way.
Difference between Individual learning and organizational learning-
Individual learning Organizational learning
 By adopting individual learning High
town Housing Association able to
enhance productivity of an individual
staffs.
 If respective company adopt this
 Where as by adopting this High town
Housing Association able to increase
productivity of an organisation.
 If High town Housing Association
adopt this learning style they will

learning method respective company
able to enhance skills as well as
knowledge of an employees.
provide training and development to
whole staffs which leaders to
improvement of skills and knowledge
of all employees.
Training and Development: Both training and development is essential for an
organisation as well as individual in order to enhance their skills and knowledge in effective and
approaches way. Training refers to a process which a person take classes in order to learn
something whereas development is a continuous process which is adopted in order to enhance
ability (Payne and Calton, 2017). In context of High town Housing Association their HR
manager design as well as provide both training and development session in respect to enhance
skills, ability and knowledge of their staffs.
P4 Analyse the need for continuous learning and professional development to drive sustainable
business performance
For an organisation it is essential to adopt continuous learning and professional
development because by it they able to attain goal as well as objective in effective and
appropriate manner. Continuous learning refers to a process in which an individual conduct
learning procedure on regular basis that help them in gaining skills and knowledge as well as get
excellence in a particular work. Whereas professional development refers to a process in which
an individual learn and enhance their skills and knowledge through various professional or
formal sources such as training, observation, lecture, workshop and many more (McGuire,
2014). In respect of High town Housing Association their HR manager conduct analysis in order
to evaluate need of continuous learning as well as profession development. Some major of them
are explain below:-
 By adopting continuous learning and professional development respective company
employees able to attain goal and objective in effective manner.
 This is so because their employees improving their skills, knowledge and ability on
continuous basis which help them in conducting work in effective manner.
 By gaining skills and ability through professional development respective company
employees able to conduct work in appropriate manner with minimum or no wastage.

TASK 3
P5 Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organisational situation
High performance work refers to a situation in which work is accomplish with high
quality and effectiveness. Through this an organisation able to conduct work in proper manner as
well as they also gain completive advancement effectively. When HR manager of High town
Housing Association adopt High performance work they able to conduct work in effective
manner and also take decision according to situation in appropriate way. It will also help in
employees engagement (Macdonald, Burke and Stewart, 2017). Here employees engagement
refers to encouraging employees and motivate them to conduct work in effective manner as well
as engage with company for a long run or time period. This can be done through various ways
some major of them are adopted by HR manager of High town Housing Association such as
effective communication so that employees able to understand and get connected towards the
workplace in effective and appropriate manner. Along with this HR manager of respective
company share their vision and mission to their staffs so that they fully contribute in attainment
of goal as well as objective. Moreover there are various ways through which high performance
work can be promoted which leads to gaining competitive advancement, some of them which are
adopted by respective company are given below:-
Team development: According to this method HR professional of respective company
will develop appropriate team which is based on requirement of particular goal and objective.
Along with this they assign work according to skills and requirement of employees which leads
to attainment of goal in appropriate way.
Appropriate training: It refers to situation in which HR manager of High town Housing
Association provide training to employees (Earley and Porritt, 2014). These training is based on
areas where they are lacking behind, this will help them in attaining goal in effective manner by
enhancing their skills, knowledge and ability in effective and efficient way.

TASK 4
P6 Evaluate different approaches to performance management (e.g. collaborative working), and
demonstrate with specific examples
Performance management approaches refers to process in which manager of a company
conduct evaluation of performance of their staffs in order to develop strategies and plans
according to their strength and weakness (Bourne, 2016). This is so because performance
measuring of staffs are consider as backbone of organisation management. There are various
approaches which are adopted by HR manager of High town Housing Association in order
measure performance of employees in effective as well as appropriate way, which are mentioned
below:-
 Comparative approaches: It refers to method in which HR manager of High town
Housing Association will rate their employees from highest to lowest according to their
performance. For this they can used various techniques such as graphical rating scale,
paired comparison and forced distribution techniques. Such as high performer may get 45
% out of 50 % whereas lowest one get 10 %.
Ill
ustration 1: Approaches for measuring performance of employees
(Source: Approaches for measuring performance of employees, 2019)

 Attribute approaches: It refers to technique in which manager of High town Housing
Association provide rank to their employees on a several parameters such as team work,
problem solving skills, understanding skills, communication skills and many more. This
will HR professionals to allocate task according skills, ability and knowledge of staffs.
 Behavioural approaches: It refers to technique which is consider as oldest technique of
performance management. This approach can be done through using BARS
(Behaviourally Anchored Rating Scale) or BOS technique (Approaches for measuring
performance of employees, 2019). According to this approach HR manager of respective
company rate performance of employees on vertical scale of five to ten.
 Result approaches: It refers to a technique in which performance of an employees is
based on balanced score card which is based on various factors such as internal learning,
external learning, operational learning and many more. According to this approach when
High town Housing Association adopt it they will conduct analysis on respective basis
and then provide feedback so that they can improve their weak points.
 Quality approach: It refers to approach which is adopted by HR manager of High town
Housing Association in order to measure performance of employees in effective and
appropriate manner (Goffee and Scase, 2015). So that they can plan training and develop
programmes according to requirement as well as need of employees.
By adopting all these approaches of performance management HR manger of High town
Housing Association able to conduct analysis and evaluation of employees performance in
effective manner. Which help them in developing strategies as well as plans in appropriate way
according to requirement of staffs.
CONCLUSION
From above discussed point it can be conclude as well as evaluated that development of
skills, knowledge and behaviour generate opportunities for individual, team as well as for an
organisation. So it is necessary to adopt innovation, development and creativity because it leads
to enhancement of skills and ability. Along with this it can be done by adopting training and
development programmes. Thus, it is necessary for an organisation to evaluate and understand
strength and weakness of their employees and then develop training accordingly. It is essential
for an organization as well as employees to adopt continuous improvement because by it they
able to increase their professional learning. Moreover HPW improve effectiveness of a company

as well as their employees through which they able to attain goal and objective in proper manner.
There are also various skills, knowledge and ability which are required in order to become
effective HR professionals. For which they can engage themselves in training and development
process. This also leads to attainment of goal and objective in effective as well as appropriate
manner.

REFRENCES
Books and journals
Blandford, S., 2012. Managing professional development in schools. Routledge.
Belbin, R.M., 2012. Team roles at work. Routledge.
Pakdil, F. and Leonard, K.M., 2014. Criteria for a lean organisation: development of a lean
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Anagnostopoulos, C., Byers, T. and Shilbury, D., 2014. Corporate social responsibility in
professional team sport organisations: Towards a theory of decision-making. European
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Paashuis, V., 2013. The organisation of integrated product development. Springer Science &
Business Media.
Housley, W., 2017. Interaction in multidisciplinary teams. Routledge.
Harrison, R., 2012. Employee development. Universities Press.
Payne, S.L. and Calton, J.M., 2017. Towards a managerial practice of stakeholder engagement:
Developing multi-stakeholder learning dialogues. In Unfolding stakeholder
thinking (pp. 121-135). Routledge.
McGuire, D., 2014. Human resource development. Sage.
Macdonald, I., Burke, C. and Stewart, K., 2017. Systems leadership: Creating positive
organisations. Routledge.
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Bourne, L., 2016. Stakeholder relationship management: a maturity model for organisational
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Online
Approaches for measuring performance of employees. 2019. [Online]. Available
through:<https://www.projectguru.in/publications/approaches-measuring-performance-
employees/>.