(Solution) Developing Individual, Teams and Organisations
Added on 2020-12-29
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DEVELOPING INDIVIDUAL, TEAMSAND ORGANISATIONS
ContentsINTRODUCTION...........................................................................................................................1SECTION 1 .....................................................................................................................................1P 1. Determination of appropriate knowledge, skills and behaviour...........................................1P 2. Create professional development plan .................................................................................4M 1. Personal reflection and evaluation of PDP..........................................................................5P3. Differences between organisational and individual learning; training and development .....6P 4. Analysis of need for continuous learning and professional development for drivingsustainable business performance................................................................................................7M 2. Applying learning cycle theories.........................................................................................9D 1. Professional development plan, training and learning cycle to achieve sustainablebusiness performance objectives ...............................................................................................10SECTION 2 ...................................................................................................................................10P5. Demonstrating HPWs contribution to employee engagement and competitive advantageswithin organisational situation...................................................................................................10P6. Evaluation of different approaches to performance management by using specificexamples and their support to high performance culture and commitment...............................13M 3. Benefits of HPW with justification ..................................................................................16M 4. Critically evaluating different approaches and make judgement to support highperformance culture and commitment.......................................................................................16D 2. HPW leads to improved employee engagement, commitment and competitive advantages....................................................................................................................................................17CONCLUSION .............................................................................................................................17REFERENCES .............................................................................................................................18
INTRODUCTIONThe role of individual development in team is essential for organization. It helps ineffective organizational culture. High working performance team is a building block of company.Team and individual development increases skills, knowledge and behaviour for better workingin a firm. With the help of professional development, team and individual are improvingperformance in organization (Raes and et.al., 2015).This report is based on Hilton Hotel and Resort. It is a global brand of hotel and resortservices. The brand targets at both business and leisure travellers with location of major citycentres and popular holiday destinations around the world. This assignment will determineappropriate knowledge, skills and behaviour that are required by HR professional. It willevaluate completed personal skills audit and also create professional development plan. It willalso analyse differences between organisational as well as individual training and development.It determines needs for continuous learning and professional development in terms of sustainablebusiness performance and objectives. SECTION 1 P 1. Determination of appropriate knowledge, skills and behaviourProfessional KnowledgeHR officer must have knowledge of different business activities such as improvingperformance of staff, implement policies and procedures, developing HR planning strategies etc.(Ursat and et.al., 2017).Education required: Being HR professional, it has required graduation in B. Com andMBA in human resource management. He\she must have experience of some years. So that, theyhave to implement strategies and policies of company. Implementing policies and procedures: HR officer of Hilton must have knowledge aboutpolicies and procedures such as performance management, equal opportunities and disciplinaryprocedures. They must work closely with other departments. They must have understood andidentified various plan of actions to achieve goals and objectives.Laws and regulations: HR officer must be updated regarding employees’ laws likeConsumer Protection Act, Labour Law and other regulations. They make sure that all regulations1
are followed at workplace carefully. They also ensure that by providing healthy and safeenvironment, smooth business can be run (Quendler and Lamb, 2016)Maintaining payroll records: It is essential for maintaining records of payroll ofemployees as well as employers of Hilton. So that, HR officer must understand different policieswhich are implemented in wages and salary of employees. Therefore, they should maintainproper payroll records (Hancock and Walsh 2016).Professional Skills They must have professional skills for giving training, managing performance, analysingtraining for employees, dealing with grievance and other activities. Creativity and confidence: HR officer must be creative, innovative and confident forgiving training and development to new as well as existing employees of Hilton. They organizedifferent seminars, conferences for employees. With self-confidence, HR officer can give thebest training to the staff. Through creativity, they can improve workplace culture effectively.With the help of confidence skill, HR officer is facing all situation regarding interpersonalconflicts, training and development etc. Communication and time management: HR officer must have effective communicationand time management skills for understanding and resolving issues in Hilton. There are manyissues regarding wages, trade union etc. creating at workplace. With the help of effectiveinteraction with employees, HR officer is solving all issues of employees. Through timemanagement skill, they are solving all problems and managing their work (Magee and Webb,2015). Decision making and conflict resolution: HR officer must have decision making andconflict resolution skill. With the help of this, he\she can solve all issues regarding company’spolicies and procedures. They follow different methods collaborating, accommodating forresolution of conflicts.Professional Behaviour Communication skills and dress up: Being HR professional, it is essential that formaldress up and linear communication skill. So that, it is positive impact on other employees in theworkplace. 2
Coordinating: HR officers must have coordination with their employees’ tasks atworkplace. With coordination, they can solve issues of employees regarding payroll, health andsafety, training etc. He\she gives advice about performance, remuneration, promotion andbenefits. Through this skill, HR officer is solving all issues regarding employees (Megginson andWhitaker, 2017). Problem solving: HR officer must have problem- solving ability. With the help of thisskill, they are solving all the issues. They must promote equality and diversity as part of culture.Problems like training and development, implementing policies, performance review, recruitingstaff and interviewing. For solving such problems, the HR officer discusses it with the topmanagement as well as employees at workplace. Adaptability: HR officer must have adaptability for giving guidance relating toperformance, developing skills of team members. They are also giving suggestion for improvingproductivity and improving knowledge about work based activity.3
(B) Analysis personal skills audit StrengthsGood knowledge of internet.Good information about e mails. Great report writing skills.Good Creative and innovative skills.WeaknessesLack of knowledge of excel spreadsheet. Poor presentation skills and power pointknowledge. Lack of conflict resolution capability.Poor knowledge of data base.Lack of awareness of HR software.OpportunitiesSolving disciplinary actions by taking notes. Resolving disputes and complaints by usingdifferent techniques such as involvingemployees, accommodating etc. at workplace. By technology development, she can createopportunities for developing career. By market development, she can increase jobsatisfaction.ThreatsShe is not making good use of verbal reasoningskills.Poor handling of complex data by usingselective information. Cambridge is also not good at advising HRissues at workplace. Poor knowledge of Microsoft Office Word. As HR has poor knowledge of excel thus, she is required to get training of MSspreadsheet. Jane is required training for increasing knowledge power point presentation. Janeneeds training and development for reducing weaknesses at workplace.With the help of training, she can use excel spread sheet for maintaining pay roll ofemployees. As per problem solving, she could find all solution and taking advice from superiorfor developing this skill. Jane is also required to get training for MS office word. She is takingadvice for solving complex issues of company. As per poor capability of conflict resolution, she4
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