Table of Contents INTRODUCTION..........................................................................................................................3 TASK 1...........................................................................................................................................3 P1 Determine appropriate and professional knowledge, skills and behaviours that are required by HR professionals....................................................................................................................3 P2 Completed personal skills audit to identify appropriate knowledge, skills and behaviours and develop a professional development plan for a given job role.............................................5 TASK 2............................................................................................................................................7 P3 Analyse the differences between organisational and individual learning, training and development................................................................................................................................7 P4Analysetheneedforcontinuouslearningandprofessionaldevelopmenttodrive sustainable business performance...............................................................................................9 TASK 3..........................................................................................................................................10 P5 HPW contributes to employee engagement and competitive advantage within a specific organisational situation.............................................................................................................10 TASK 4..........................................................................................................................................11 P6 Different approaches to performance management and demonstrate with specific examples how they can support high-performance culture and commitment...........................................11 CONCLUSION.............................................................................................................................13 REFERENCES..............................................................................................................................14
INTRODUCTION Development is essential for everyone whether it is human being or company. It is very necessary for business to make its internal structure strong. With the development, business is able to maintain its market position in the market. The following report is based on Whirlpool company. It deals in domestic appliances which are fridge, television, washing machine and cooking appliances (Boer and et. al., 2017). The project puts light on the skills, knowledge and behaviour which human resource professional of referred enterprise need for proper functioning of the business It informs that individual development depends on employees himself and the organisational development depends upon managers of the enterprise. In addition to above it laid the basis of continuous professional development which support in lifelong learning. It also highlights the importance of high performance work practices which improve firm's performance and contributes towards growth. Apart from this, the given study will throw a light on various approaches of performance management. TASK 1 P1 Determine appropriate and professional knowledge, skills and behaviours that are required by HR professionals HR officer require to have and develop different skill, knowledge and behaviour so that he/she is able to achieve organisation objectives in proper time and can motivate employees of the enterprise. Goals can be achieved only with the support of each and every department of the organisation. In every business, human resource has lot of roles and responsibility whether enterprise is established on small scale or large scale. HR professional performs lots of duties like advisor, recruiter, technicalspecialist and so on (Norros, 2014). Continuous professional development (CPD) is required by every individual of the organisation. It is the process of developing different skills, knowledge and experience that you canformalorinformallybeyondany initialgrooming.Variousskillsandknowledgeis developed so that employees can apply it in different conditions of the organisation. Skills required to HR in the enterprise Conflict Management:HR is responsible to solve the dispute or conflicts between workers and higher authority or the between different workers of the enterprise. HR manager should have the skills of negotiation, mediation and patience to solve the problems of others.
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This kind of problem can be solved with maturity and without harming anyone's image in the society or the organisation. Multi-Tasking:HR has to perform various responsibilities and duties which changes time to time in daily working routine. He or she have to do advertisement, compensation, interviews, training programs and so on. To perform all these activities, he have to make proper arrangement of time so that work will completed in the assigned schedule.In whirlpool hr professional perform all the above activities and many more activities with the patience and calmness. Along with this HR need to calm in pressure which comes from the employees or manager due to problem in recruitment process (Knipfer and et. al., 2013). Communication:Theprimaryfunctionofhristoactasthemediatorbetween employees and employers. As a mediator he or she is also responsible for maintaining harmony between different department of the organisation. If a human resource does not able to communicate properly with various department and employees than businesses not able to achieve success and growth. Knowledge required to HR in the enterprise Legislation:HR professional should have the knowledge of law, legal procedure, court decisions and government rules and regulation.Whirlpool company follow all laws of the government to provide better environment to employees in the organisation. The respective company usedataprotectionactforprotectingemployeespersonalinformation in work premises. Managementtheories:Humanresourceprofessionalshouldhaveknowledgeof differentmanagementtheoriesbecauseithelpstheminmakingplan,policies,deciding remuneration and security amount, resource allocation and also in creating a balance between different employees of the organisation. In whirlpool HR professional contain all the knowledge which makes its work easy (Macdonald, Burke and Stewart, 2017). Employees problems:HR of the organisation need to know the dissatisfaction and grievance of the employees that what they want from the enterprise and its managing authorities. In whirlpool human resource department always remain in touch with employees so that they provide them healthy environment. Behaviour required to HR in the enterprise
Equality:To make business successful and develop HR should follow equality in the business. If in any business there is not equality than it increases the chance of conflict and affect the overall performance of the employees. For the development of whirlpool human manger maintain equality. Team Work:Team is made in the organisation so that business can achieve its desired result in a effective way. Working in a team always help in achieving the objective at time and create a positive effect on whirlpool enterprise (Mellor and et. al., 2011). P2 Completed personal skills audit to identify appropriate knowledge, skills and behaviours and develop a professional development plan for a given job role Personal skills audit is an essential part for an individual because through this a person is able to determine his capabilities which they presently have and what they need to have in upcoming future. Some skills are those which person contains by birth but some of them they develop during their life by experience. Personal skill are those which human uses to express him in front of other individual. With the help of these traits individual able to live his personal life and fulfil his professional commitment. People contain two types of skill one is soft and other is hard. Soft skill are not learned through education while hard skill can be developed by the way of study. SWOT is done to analyse the capacity of the individual. Under this part, I have done my Swot analysis to know my strength and weakness which is given below:
StrengthWeakness ï‚·Have Good communication skill which help in acting as a mediator between organisation and authority. ï‚·I have ability to focus on my work and develop positive environment. ï‚·Lack of convincing ability ï‚·Limited use of HR software. ï‚·Ineffective in providing training to new employees. ï‚·Unable to handle multiple task at a time Personal development plan Learning objective goal Current proficiency Target proficiency Development opportunities Time scaleJudgement criteria Training session 35Bylearning important pointsof 2 monthsBycompany managers Illustration1: SWOT analysis, 2018 (Source: SWOT analysis, 2018)
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training through seeinghigher authorityand books. Attending sessionsand conferences. HR software.45Learning high andupgrade technology 1 monthByHR manager Unableto handle multiple task 35By participating indifferent activities either formallyor informally. 3 monthsBycompany manager Negotiation25Byinvolving morewith employer 2 monthsWith the help of experts TASK 2 P3Analysethedifferencesbetweenorganisationalandindividuallearning,trainingand development Learningshouldbedoneonthecontinuousbasiswhetherfromanyeducational institution or thelife. It help individual in facing any harmful or difficult situation at personal or professional level. This will provides different knowledge which they can apply in different conditions (Cherubini and Nielsen, 2016).
Individual learning:It offers various opportunities for company staff member by improving their skills in order to increasing performance and working level in the organisation. Organisation learning:This isthe process where employee can put various other functions to gain more knowledge by the help of effective skills and abilities. Organisation learningIndividual learning Organisation learning take place to maintain and establish relationship between company anditsemployeesforperformingvarious activity. Individual learning take place to increase the skills and knowledge in the work premises. Itisprovidedtoenhancetheamountof profitability of organisation as whole. It is provided to enhance the skill and ability of the employee. This is a planned activity which help business in achieving short term goals. Thisisaunplannedactivitywhichhelp individual and business to achieve long term goals. It provide the knowledge which can be used for performing work in the organisation. It provides the knowledge which can be used in theorganisationworkingandalsointhe outside world. This type of learning is very complex and difficult as it is take place on group level. Whirlpool can also increasing their learning for reachingwithhighergoalsandobjectives effectively. This type of learning is simple as it take place onindividuallevel.Inanorganisation, managersareenhancingindividuallearning whichassisttheminimprovingtheir employees knowledge level. Training and development: Training and development is the vital part of human resource development which emphasise on improvement of individual performance and group members. Training is the educational procedures which involves forming the skills, knowledge, concepts and change in attitude for gaining more knowledge to enhance the perfection of an employee. Training is the next step which organisation take after appointing any new employee in the work premises. It is not for only new employees but also for the existing employee. This is
adopted in every organisation to make person familiar with plans, mission, objectives and policies. In case of existing employee, training is done for upgrading their skill and knowledge. It take place in the organisation so that performance of worker and organisation get improved. Training and development is necessary in the organisation Creativity :Worker creativity and knowledge get increased by the help of training because it develops their knowledge and abilities. This creativity help business to survive for a longer period and make able to achieve large market share (Anagnostopoulos, Byers and Shilbury, 2014). Remove imperfection :Every individual in the society have some skills with some issues which they can improve only by undergoing proper training programs. These types of program removes the employees problem and enhance their capacity so that business can able to achieve desired goal. Loyalty and satisfaction :When person skills get improved due to training process than thereloyalty also increases towards their organisation. Development at training process motivates individual to work with full dedication and motivation. P4 Analyse the need for continuous learning and professional development to drive sustainable business performance Continuous learning is the constant increase of skill and knowledge on the individual level. Person enhance their ability and capabilities by continuously generating new skill and knowledge from the way of learning. Non-stop learning is necessary so that person can face changing situation of the environment. It take place by reading magazines, articles and journals (Córdoba and Piki, 2012). Professional development is done to expand the ability of the employees by conferences, meetings, extra academic degrees etc. They are various things for which there is a need of continuous learning and professional development Prepare for unpredicted thing:The lifelong learning help individual to face any uncertain things. When individual lose the job than by the help of these new skills they are able to get new job. This type of learning support individual to come out of his comfort zone and try new opportunities prevailing in the market. Improve performance:Through continuous learning anyone can bring changes in their working and improve their performance. Individual should learn new thing from the help of
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books, workshops and online study. If in organisation some more skills are required to perform task than it can be fulfilled by adopting or learning new knowledge (Bourne, 2016).If Whirlpool can provide accurate knowledge and information to their employees which assist them in increasing their performance level. Retention rate:In this changing environment people does not want to stay in one organisation and prefer to switch jobs for their own growth As according to them their development is not happening in that particular organisation in the past years. But with the help of continuous learning programmes employee finds themselves secure and develop feeling of belongingness with the enterprise. Retention is very compulsory because it will affect the internal work and every time organisation cannot afford to go through the entire recruitment process again. Whirlpool can make new policies and strategies which help them in retaining more employees and also this will assist in motivating them for doing work. Improves productivity:With the increase in learning, workers are always ready to stay in one organisation. Due to regular learning and personality development, high skilled workers ready to remain in the organisation and support in achieving long term growth. In the company, advance workers are more productive in compare to low skill worker only waste time and money. Generate confidence:Advance learning gives a feeling of achievement which rise the confidence of individual on their capabilities. Due to all this they are ready to explore new opportunities and take challenging jobs too. Whirlpool will provide learning and development opportunitiestotheiremployeeswhichhelpingeneratingconfidenceamongthemfor performing good work. Generate new idea :New skills leads to motivation and hence the work force come up with innovative ways of doing their regular job. The individual change their attitude towards the thing which they already know.Advance skill generate new ideas or innovative solution to the issues of the organisation. Hence, this way the chances of earning higher revenues further increases. Whirlpool company can develop new ideas and thoughts which lead towards gaining higher profitability and income with the help of employees.
TASK 3 P5HPW contributes to employee engagement and competitive advantage within a specific organisational situation. High performance work system is a method which HR includes in its business with the strategies. This system has the transparency, trust and open things for every individual of the undertaking. This technique is adopted in the business to increase the employee skills so that maximum utilisation of the resources can be made. . It is a part of the organisation as through thisemployee get involved and committed which further lead to higher level of performance. HPW help whirlpool company to enhance their growth and success level (Blandford, 2012). Mutual relations:High performance work is able to establish relation between different employees of the organisation. Due to HPW employees come together for achieving better result because it can't be achieve by single employee. When all workers work together for the common objective than their relation get improved. In the respective organisation HPW helps in engaging employee more in the arrangement. Constructive conflict management:In the organisation every person is involved in performing their own work which helps them to avoid conflict. For this it is necessary that every person have their own set of work and not dependent on others for their working.Generally conflict arises when person have to work something collectively. It helps whirlpool in decreasing the disputes as everyone performing their own task. Mutual respect:High performance employee always motivate other employees of the arrangement. Employees want to become like that individual and for that they take guidance at their task because according to them person have some special feature which was not present to them. In concerned company high performance individual support organisation by increasing the performance of other employee (Stewart and et. al., 2015). Bothemployeeengagementand involvementhelpinachievingbusinessobjective through High performance management.
TASK 4 P6 Different approaches to performance management and demonstrate with specific examples how they can support high-performance culture and commitment Performance management is the activity which take place in the business to check whether organisational goal is achieve in an efficient manner or not. High performance can be achieved by the combined effort of employer and employees. Performance is measured in the enterprise is to keep the employees on the right track which is help in increasing business growth and development. Business person generally measure employee performance to know the contribution of employee in the firm's growth. The basis of performance evaluation should be conveyed to employee at the time of performance appraisal taking place in the organisation. Performance appraisal is undertaken by evaluating the employee performance and by providing valuable feedback so that they can improve their execution and support business enterprise. Here are the six approaches which are used to evaluate employee working which are as follows- Collaborative working :This approach measure the performance on the basis of group achievement not on the individual ground. In this two or more workers jointly perform a task to achieve a desired objective (Lyons, A.C, Jain and Sutherland, 2013). It is also known as joint working or partnership working .This method help in getting vast overall output which can be get by working alone. This type of activity involves huge cost and time which does not involve person perform individually. Comparative Approach :This is a approach under which employees performance is evaluated on the basis of other individual in the same group. Employees are ranked on the basis of highest to the lowest on the basis of their performance in the work environment. There are various methods which are used in this approach like forced distribution, graphic rating scale and paired comparison. ResultApproach :Thisapproach isadopted bytheorganisation becauseof its simplicity. In this evaluation is done on the ground of employee result. It motivates employees to enhance its productivity. It is done through balance score card and productivity measurement and evaluation system (Patel, Pettitt and Wilson, 2012).
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Attribute Approach :The employees are evaluated on the basis of characteristics which they possessed. It includes innovation,problem solving, communication, cooperation, team work and judgement . The approach take place in the organisation by the help of graphic rating scale and mixed rating scale. The basic benefit of this theory is simplicity which any business can adopt easily. Disadvantage of this theory is subjectivity. Behavioural Approach :This is the oldest technique of performance management in which performance is measured on the ground of how worker perform the specific task or job. This method is adopted by behaviourally anchored rating scale and behavioural observation scale. It can be used when there is a need of accuracy and reliability in the employee performance. As it based on data so manager have to remember it when they evaluate employee performance. Quality Approach :This approach is adopted in the enterprise when business want to enhance customer satisfaction through reducing errors in services. It includes kaizen theory for the non-stop improvement of the enterprise. Major advantage of this theory is that it contains multiple methods for measuring performance (Shevlin, Winter and Flynn, 2013). Each of the above approach are different in their characteristics. A business should adopt one or more approaches on the basis of their business content or management structure. By measuring time to time business is able to develop high performance, commitment and dedication in the employees. Evaluation motivate the employees to move from their actual position to desired position. Without this no one take initiative to improve his performance. Lets takeaexampletounderstandthis,oneorganisationinwhichthereisnoperformance measurement there employees are working on their will and choices as they no one have their to ask them what they have done till now or on a particular day. In whirlpool company evaluation help organisation, to motivate their employees toward growth of the business. Performance management increase the communication between employees and management because due to this they have to discuss the responsibilities and the issues take place in the work premises (Mittal and Dhar, 2015). CONCLUSION From the above discussion, it is concluded that every business wants to develop its individual, team and the organisation for improving the performance. It describes about various knowledge, skills and abilities which HR officer of the whirlpool company should have.
Business use different types of strategies and policies for measuring the performance of the employees. In this there is deep analyses taking place to understand the impact of performance management in the undertaking and its employees. For analysing all approaches , company can easily analysing their employees behaviour and attitude towards company work which must be reached to gain profit.