Developing Individuals,Team and Organisation Behaviour
Added on 2020-10-23
13 Pages4192 Words315 Views
Developing individuals,teamand organisation
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Illustrate appropriate knowledge, skills and behaviour required by HR professional......1P2 Perform a personal skill audit to find knowledge, skills and behaviour..........................3TASK 2............................................................................................................................................4P3 Differentiate between individual learning and organisational learning............................4P4 Examine the requirement of continuous learning and professional development in theperformance............................................................................................................................5TASK 3............................................................................................................................................6P5 HPW contribution in employee engagement and earning competitive advantage..........6TASK 4 ...........................................................................................................................................7P6 Explain different approaches to performance management..............................................7CONCLUSION ...............................................................................................................................9REFERENCES .............................................................................................................................10
INTRODUCTIONDevelopment is the essential thing for the success and growth of human life. Businessshould develop skills and knowledge of the employees so that they can perform their workeffectively in order to achieve organisation objectives (Belbin, 2012). Whirlpool is an Americanmanufacture of home appliances, whose headquarter is situated in Michigan united states. Thecompany deals in home and kitchen appliances such as washing machine, refrigerator ,airconditioner and many more things. In this report there is a discussion about the knowledge,skills and behaviour needed by HR professional to carry out operational activities. It also help toknow the HR strength and weakness and how it can be developed for the welfare of theorganisation. Moreover, it informs about the need of lifelong learning in improving performanceof the individual and enterprise. Along with this it provide various approaches of performancemanagement which was used by the company in order to enhance their productivity andprofitability.TASK 1P1 Illustrate appropriate knowledge, skills and behaviour required by HR professional.HR professional is the important part of the organisation whether it established on smallscale or large scale. On the basis of the organisation size there is a difference in HR working. Inlarge organisation generally HR duty is limited to recruit new candidate but in the small ormedium organisation they have to perform multiple task. It is duty of HR to hire correct personon the right job on the basis of their knowledge and qualification. Organisation and the humanresource manager should provide proper training to the employees to increase their knowledgeand skills (Curtis and O'connell, 2011).Continuous professional development aims is to empowering individual with the skillsand knowledge to achieve target and improve performance. HR should generate advisor skills inthem so that they can provide technical guidance and human capital service to their enterprisewhich enhance performance as well as productivity. In order to achieve organisation objectiveHR should need to develop or enhance their skills and knowledge.Knowledge required by HR officer to carry out business activities are as follows :Management knowledge : Organisation HR should have the knowledge of variousmanagement principles and theory so that they can properly allocate resources,adopt leadership1
technique,production method and coordinate employees with the available resources. In contextof Whirlpool, HR staff required to gain management knowledge so that they can solve anydifficult problem properly and work effectively.Legal knowledge : HR need to have a good understanding of the basic employment lawso that it can't become barrier in the development of organisation. There are many times whenHR manager need to take on the spot decision regarding legal consequences. If the businessdoes not follow the legal rules regarding employee than have to face many problems(Liljenberg,2015). Whirlpool follow data protection act for the safety of employees personalinformation. Skills needed by HR in the organisation are explain under :Multi-Tasking : HR is a field in which individual have to perform variousresponsibilities. There are many duties which change with the passage of time. They have toperform interviews advertisement, training programs, compensation and many more things. HRofficer should remain calm and patient even if the manager find a problem in the recruitmentprocess. Whirlpool HR manager should know how to undertake multi-task in the organisation.Conflict management : HR staff should have negotiation and mediation skills. Varioustimes in an organisation they have to solve the conflicts between two colleagues or an employee.At the time of dispute they should patiently listen both the parties and then provide decision. InWhirlpool, HR should have dispute solving skills so that it does not affect the organisationperformance and productivity.Communication : HR professional work as a mediator in between employees andmanager. They should have efficient oral and written communication skills so that they are ableto transfer the relevant information to the employees of the organisation. In whirlpool HRcontain communication skill in their personality which help them to conduct a training session,exit interview, prepare a speech regarding employee safety and many more things(Anagnostopoulos,Byers and Shilbury,2014).Behaviour required by HR in the establishment are described briefly below :Politeness : HR should behave calmly with their employees even in the adverse situation.They should treat the employees in a respectful manner so that they can present any problem infront of them. A polite attitude present as a signal that the person really care about them. Inwhirlpool HR is polite with their staff which help them to create a good relationship with co-2
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