Developing Individuals, Teams and Organisations Skills

Developing
Individuals, Teams
and Organisations

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
P1 Determine appropriate and professional knowledge, skills and behaviours that are required
by HR professionals.....................................................................................................................1
P2 Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a given job role...........................4
P3. Analysing differences between organisational and individual learning, training and
development.................................................................................................................................6
P4 Analysing the need for continuous learning and professional development to drive
sustainable business performance................................................................................................8
P5 Demonstrating understanding of HPW system and its contribution towards employee
engagement and competitive advantage within M&S.................................................................9
P6 Evaluating different approaches to performance management with specific examples of
their support towards high- performance culture and commitment...........................................10
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
The current report is on the importance of developing the team and individuals of a well-
known retail organisation named Marks and Spencer’s (M&S) to further develop themselves in a
contending set of market. This is on considering yet another main aspect of handling employee’s
in the most strategic way rather only building operational strategies to work upon. It is important
in terms of building a competitive edge to perform in the market with good deeds and undertake
effective practices of continuous learning and development (Van De Voorde and Beijer, 2015).
Although, this together leads to create a culture of high performance work system at the
workplace which is beneficial for the enterprise to attain competitive advantages and perform in
a highly intense marketplace which is full of challenges. M&S with a foundation year of 134
years is operating at a global level with its headquarter in London, UK. Currently dealing with
more than 85, 000 employees, it is required to adopt continual strategies of development for its
workers.
P1 Determine appropriate and professional knowledge, skills and behaviours that are required by
HR professionals.
It has been determined that, human resource management responsibilities need a lot of
skills and competencies to work effectively (Eccleston, 2014).
Skills required by Marks & Spencer's HR professional: -
Active listening This skill of HR focuses on giving complete
attention to what other individuals are saying.
The HR professional in the company must
listen proper to others, take time to understand
it, ask questions to avoid misunderstanding.
Critical thinking skills In Marks & Spencer, the HR professionals are
expected to be critical thinkers in order to
balance tough situations. Various employees,
comes from different background, so it is the
duty of HR professional to create such
surroundings in which all can work together,
using his/her critical thinking skills (Beaman-
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Evans, Chapman and Bowen-Jones, 2015.).
Communications The key function of the HR professional
involves facilitating the discussion between
workers and employers. As it has been
determined that, if HR professionals does not
able to communicate properly then they will
not be successful.
Human resource organisational It has been stated that, the more organised HR
professionals will be the more they will remain
ahead and will have enough time to do other
things they would like to do. Organising files,
good time management and efficiency are vital
to HR effectiveness.
Dual focus In today's business world, employees expect
the HR professionals to advocate for their
concerns. For this, the Human resource
professionals need to be dual focused as there
are times when they may have to take decisions
to prevent an individual & other time when
they need to protect the company's culture or
values (Cohen, 2015).
Knowledge required by human resource professionals in Marks & Spencer.
Employees and human resources It is considered as the most crucial knowledge
of principles & processes required by HR
professionals for recruiting employees, their
selection, training and benefits.
Administration and management Understanding of business & management
principles involved in resource allocation,
strategic planning, production methods and so
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