Developing Individuals, Teams and Organisations - P1 Determine Appropriate and Professional Knowledge

Developing Individuals, Teams
and Organisations

Table of Contents
INTRODUCTION................................................................................................................................3
TASK 1.................................................................................................................................................3
P1 Determine appropriate and professional knowledge, skills and behaviours that are required by
HR professionals..............................................................................................................................3
P2 Personal skills audit and Personal development plan.................................................................5
TASK 2.................................................................................................................................................7
P3 Differences between organisational and individual learning, training and development...........7
P4 Analyse the need for continuous learning and professional development..................................8
TASK 3...............................................................................................................................................10
P5 High performance working to employee engagement..............................................................10
TASK 4...............................................................................................................................................11
P6 Different approaches to performance management..................................................................11
CONCLUSION..................................................................................................................................12
REFERENCES...................................................................................................................................13

INTRODUCTION
For each and every organisation, training and development process use to play very
important roles, as this lead a business towards development and growth also, which help them in
increasing their sustainability at market place. Also, this helps an organisation in managing their
employees, so that they can work and achieve their goals and objectives in effective manner. This
help employees in gaining ample number of opportunities, so that they can improve their skills and
knowledge, and also develop and grow themselves in future. Along with this, proper training and
development session lead employees to make improvement in their skills, so that they can increase
productivity of them, which directly increase the profitability of organisation. For completing this
report, the organisation which has been chosen is Mark and Spencer, which is one of the biggest
retail industry of the world (Amabile, 2012). They use to provide their products and services in
clothing industry and also produce luxury products. In this report, a study will take place on skills
and knowledge which are required by HR professional of organisation. Along with this, personal
development plan will get designed with auditing of skills that HR professionals have with them.
Also, difference between organisational and individual training will take place. Along with this,
need for continuous learning and development for to driving sustainable business performance is
discussed in report. At last, a study will take place on approaches which help in performance
management.
TASK 1
P1 Determine appropriate and professional knowledge, skills and behaviours that are required by
HR professionals
Human resource professionals refers to part of organisation which is related with dimensions
of people. They deals in human relations within organisation which starts from recruitment to
labour relation. HRM refers to process of acquiring, developing, motivating and maintaining human
resources which are present within organisation (Williams, Muller and Kilanski, 2012).
It is necessary for Marks and Spencer to make alterations in terms of enhancements from
time to time. This aids them to remain sustainable within market for longer duration of time. It is
necessary for organisation to recruit employees who have knowledge of different aspects and
possess innovative skills. Furthermore, it is necessary for an organisation to develop skills of
employees when updates occur within market. Managers and leaders can assist them to develop
interpersonal skills by providing employees with development and training sessions.
CPD (Continuous development process) refers to an activity by which they can enhance
interpersonal capabilities of employees of Marks and Spencer. With the help of this, company

formulate different training sessions for their employees by which their knowledge and skills can be
improved. There are certain skills which manager of organisation need to acquire, they are provided
below:
Communication skills: Healthy communication is very much needed for the better
management of any organization so, it is essential for HR professional to possess good
communication skills. In case of Marks and Spencer, maintaining healthy relationship between all
employees will lead them towards healthy communication. Effective communication skills enhance
productivity and profitability of company. Ineffective skills of communication or unhealthy
employee relation will always reduce overall efficiency and effectiveness. It is responsibility of
human resource manager to maintain the level of effective and healthy relationship among all
employees.
Leadership and management skills: Every manager must have effective leadership and
management skills for influencing their employees in an efficient manner. This will help managers
of Marks and Spencer in achieving all the goals and objectives in desired time limit. It will aid
managers of company in understanding skills, knowledge and abilities of their employees. So that
they can assign work as per their capabilities and this will provide highly effective, productive and
profitable result. Effective management skills of managers create high competition in market.
Behaviour which is essential for HR Professionals
Equally treating behaviour: It is being found that, employees not majorly but a percentage
out of them belongs to a different culture who consist with a range of skills, experience, knowledge,
capabilities and so on. Being a manager of a business organization, it is required to treat all the
employees equally rather than favouritism (Knowledge and skills required by HR professional,
2016). In case of Marks and Spencer, managers should have behaviour of equally supporting so that
person should offer staff members with equal tasks and opportunities, as it will enhance their
loyalty towards company.
Ethical behaviour: In every organisation, managers should always act ethically as this
behaviour of human resource manager impacts performance of company in several ways. In case of
Marks and Spencer, ethical behaviour will enhance efficiency, profitability, productivity and level of
motivation of all employees. Being an multinational retailer, managers must adhere all the laws and
regulations of respective country.
Knowledge which is necessary for HR Professional
Laws and regulations of government: It is necessary for HR manager to have complete
knowledge about laws which are implemented by government. Marks and Spencer is operating in
finance sector, in order to avoid any kind of legal troubles they must comply these rules within their
working structure.