Performance Management in Workplace : Whirlpool

DEVELOPING INDIVIDUALS, TEAMS AND
ORGANISATIONS
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Table of Contents
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Introduction
Business growth and development is related with the skill of the employees. Proper
skill of employee helps to enhance the production rate and competitiveness of the
organisation. This study is intending present impact of professional skills and knowledge of
the employees on the organisational performance. This study will revolve around the role of
HR consultant of Whirlpool regarding the profession skills of the employees. It will present
the skills, knowledge and behavioural approaches of HR consultant regarding the
organisational context of Whirlpool. It will present a development plan for the employees of
that particular designation. There is certain difference within different performance
management approaches and this study is intending to present the evaluation of those
differences.
Figure 1: Company logo
(Source: whirlpoolcorp.com 2017)
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Required professional skills, knowledge and behaviour for HR
professionals
HR professionals are required to possess certain knowledge, skills and behaviour in
order to perform in a successful way. In the context of Whirlpool, HR professionals should
possess such qualities in order to manage the situation in the favour of the organisation. It
would help the organisation to apply its redesigned structure in an efficient way.
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Most important skill for the designation is the ability to communicate with people in an
effective way. It would help to convey the organisational messages to the employees as well
as innovative ideas from either end. As this helps to clear the organisational messages and
objectives to the employees, hence the employees could get motivated towards their personal
goals within the workplace. As stated by Ulrich et al. (2012, p. 219), judgement skill is
another major factor for HR in order to determine the situational context and crisis during the
organisational performance. This would help Whirlpool to evaluate the impact of redesigned
structure. According to e Silva and Costa, (2013, p. 103), important skills of an HR also list
sensibility, honesty and ethical practices. This allows the organisation to keep safe both
organisational as well as individual objectives.
Honesty is a major factor in the context of determining decisions regarding the
organisational performance. HR professional are required to possess effective negotiation
skills. This is important in order to manage organisational crisis and continue the flow of the
production. In the context of Whirlpool, it is important for HR professional to possess
negotiation skills regarding the responsibilities of the job. Hence, the HR people are required
to play in the role of the multitasking employee to manage the situation and work as the
medium in between the employees and the management or authority. These skills are
important for them to introduce efficiency and effectiveness within the workplace.
Along with these skills, HR personals are also required to possess skills regarding
employee engagement and relation, performance, learning and development. As opined by
Cohen, (2015, p. 211), they are also required to possess certain knowledge along with skills
in order to perform efficiently and introduce effective work culture in the organisation. This
knowledge is related with the personal as well as human resources, management,
administration, service principal, legal reforms and psychology. As narrated by Lim and
Ling, (2012, p. 107), this knowledge allows the person to manage the situation in proper way.
Knowledge about the psychology helps them to comprehend the employees personally
regarding their behaviour and performance. Hence, these skills allow the HR professionals to
introduce certain strategies regarding the employee skill, behaviour and organisational
performance.
HR personals are also required to possess significant behavioural skills in order to
manage the organisational performance in a sustainable way. It is important to perform in a
cooperative way in the organisational context. As suggested by Armstrong and Taylor, the
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