Developing Individuals, Teams and Organisations - Project Report

Developing Individuals,
Teams and Organisations

INTRODUCTION
In an organisation, continuous development of employee is necessary in order to maintain
business performance for long term. For this, Human Resource (human resource) manager plays
a crucial role in providing various skills to employees. Human resource which business
performance can be increased leading to growth and development. Knowledge, Skills, and
Behaviour directly affects the culture of organisation and its operations. This report will give a
brief information on different knowledge and skills required by HR. It focuses on difference
between T&D as well as individual and organisation learning. Further, this essay shows how
HPW contributes to employee engagement within an organisation. Moreover, different
approaches of performance management are discussed. (Bolman, and Deal, ., 2017).
For undertaking this assignment, organisation selected is Whirlpool. It operates in
manufacturing sector in different countries.
TASK 1
P1Determining appropriate skills, knowledge and behaviour that are required by human resource
professionals
Human resource plays a crucial role in managing the overall organisation. They perform
in strategic manner that helps employees to improve their productivity. It is mainly dependent on
human resource aspects of their work i.e. Knowledge, Skills and Behaviour (KSB). It must be
present in human resource professional to perform their work and identifying employee abilities
and skills. With KSB, they develop effective strategies and policies that leads in managing
workforce effectively. Their aim is to employ right candidate at right place to maintain a balance
between staff members and work load. This ensures that employees are able to perform
according to their capabilities. In order to determine KSB required in human resource, a tool is
used (Herrmann,. and Herrmann-Nehdi,, 2015) It is called profession map that consists of human
resource basic principles. As a human resource consultant in Whirlpool, several skills are
required:

Multitasking- human resource professional should be multi-talented i.e. to solve problems by
making strategies. He/she should have ability to manage several things at the same time. For
example- solving employees issues by communicating with top management.
Personnel- It indicates that human resource manager should possess information on principles
and policies regarding hiring of employee and many other things. Also, he/she must know
various training methods along with salary slip and compensation policies (.Ford, ., 2014.)
Government laws- This states that human resource should have knowledge about different
government rules and regulations. Also, about various acts that are made by institutes or trade
unions.
Conflict management- A vast knowledge relating to conflicts that occurs must be known. It will
be useful in identifying each party needs and what actions can be taken to solve them. This helps
human resource to provide guidance about methods that can be used to solve conflict.
Dual focus- It is required to maintain balance between top management and employees. It
enables human resource to create policies that do not create any conflict. This is important
because they have to take decisions with regard to employees.
Communication skills- human resource acts as a mediator between employer and employee so
it is very important to possess effective communication skills. It ensures smooth flow of business
operations within the organisation. A proper hierarchy containing instructions should be
designed by human resource. Along with this, writing and speaking skills are also necessary.
Organisation- They must possess some basic organisation skills and knowledge to deal with
different kinds of people and business environment.
Negotiation- This is the basic skill that relates to solving issues. As conflicts are the most
common thing that happen; thus, human resource must know about different negotiating styles
which can be used to negotiate (Katzenbach, and Smith,., 2015)
Discrete and ethical- It is very important to keep confidential information and secrets of
business. So, human resource must be ethical knowledge of keeping secrets away from
employee.