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Developing Individuals, Teams and Organisations

   

Added on  2020-10-05

10 Pages3927 Words490 Views
Leadership ManagementProfessional DevelopmentHealthcare and Research
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DevelopingIndividuals, Teamsand Organisations
Developing Individuals, Teams and Organisations_1

Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3P1 Determining appropriate and professional knowledge, skills and behaviours required byHR professionals.........................................................................................................................3P2 Analysing a completed personal skills audit to identify appropriate knowledge, skills andbehaviours and develop a professional development plan for marketing manager....................4TASK 2............................................................................................................................................5P3 The differences between organisational and individual learning, training and development5P4 Analyse the need for continuous learning and professional development to drivesustainable business performance...............................................................................................6TASK 3............................................................................................................................................7P5 Demonstrate knowledge and understanding of how HPW contributes to employeeengagement and competitive advantage within a specific organisational situation....................7TASK 4............................................................................................................................................8P6 Various approaches to performance management.................................................................8CONCLUSION................................................................................................................................9REFRENCES ................................................................................................................................10.......................................................................................................................................................10
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INTRODUCTIONLeadership and learning is indispensable from each other and to become successful bothpersonal and professional learning plays a very crucial role in it. In this project, efficiency ofskills, knowledge and attitude will be analysed in context to a well known retail store Marks andSpencer, which is a merchandise store and have huge number of employees. This store operatesworldwide and have its headquarter in UK (Woodcock, 2017). Apart from this, report flashes theneed and significance of individual learning as well as training to perform sustainably inbusiness. This project also carries importance of high performance working practices in M&Sand their different approaches that can be applied in the company to achieve their goals andobjective. TASK 1P1 Determining appropriate and professional knowledge, skills and behaviours required by HRprofessionalsTo achieve specific goals and objectives in an organisation, every individual need to havesome appropriate skills and knowledge required to perform their job. These skills, knowledgeand behaviour are not only act as a requirement of job but they are also required for personal aswell as professional development and growth of employees at Marks & Spencer. Such skills,knowledge and behaviours for a marketing manager are as following: Desired Professional RoleKnowledgeSkillsBehaviourCustomer and PersonalService: Knowledge ofprocesses and values toprovide customer serviceswhich includes customerassessment, meeting qualitystandards for service as wellas evaluation of customersatisfaction (Pakdil andLeonard, 2014).Time Management: This skillincludes managing own timeas well as time of others whileperforming job roles.Leadership: A marketingindividual requireswillingness to lead, takecharge and provide opinionsor directions. Communications and Media:It is knowledge of mediaproduction, communication,and distribution techniquesand methods which furtherincludes alternative ways toinform and entertain viawritten, oral, and visualmedia.Decision-making: This skillsare required to make smart andquick decisions consideringrelative cost and benefits ofpotential actions to selectappropriate action as well asfor smooth working (Pakdiland Leonard, 2014). Innovation: Marketing jobrequires creativity andalternative thinking todevelop new ideas for and toprovide solutions in differentwork related situations. Sales and Marketing: This isknowledge of principles andmethods for showing,Communication: Inmarketing, communicationplays very crucial that is whyPassion for marketing: Withpassion in field of marketing,a manager can always take
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