Role of HR Skills in Developing HPW Culture

The provided study concludes that HR skills play a vital role in any company, with major roles and functions such as hiring, recruiting, and motivating workers. Different approaches to performance development, involving collaboration and working together, help organizations create high performance commitment and culture. High performance working also contributes to building strong connections between workers and the company, leading to competitive advantage.

Developing individuals, teams
and organisations

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
P1 Appropriate and professional skills, knowledge and behaviours required by HR
professionals...........................................................................................................................3
P2 Develop a professional development plan and analyse completed personal skills audit. .4
LO 2.................................................................................................................................................8
P3 Differences between individual and organisational learning, training and development. 8
P4 The need for continuous learning and professional development for sustainable business
performance............................................................................................................................9
LO 3...............................................................................................................................................11
P5 High performance working (HPW) contributes to employee engagement and competitive
advantage..............................................................................................................................11
LO 4...............................................................................................................................................12
P6 Different approaches to performance management which supports in high performance
culture and commitment.......................................................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Development of team play an important role in growth of organisation. The Whirlpool is
an American multinational marketer and manufacturer related to home appliance. The
headquarter of this corporation is in Benton Charter Township, US. This study shows the
importance of high performance working which helps the company in employee engagement and
competitive advantage. There are some skills that are required for HR manager as they play
various functions and role in the company as leading, hiring and motiving employees. This report
shows the importance of individual and organisational learning, development and training in
order to improve the skills and knowledge of employees for effective work. Continuous
development and professional development is also important for the company's growth and
sustainable business performance (Bolden, 2016). There are several performance approaches like
collaborative working which supports an organisation in building and creating high performance
culture for increasing sales and reducing labour turnover.
LO 1
P1 Appropriate and professional skills, knowledge and behaviours required by HR professionals
There are several skills and knowledge that are required by HR professionals in order to
lead employees and staff members of the company. In order to achieve organisational goals in
effective manner there is requirement of some skills that are communication skills, decision-
making skills, training and development skills, budgeting skills and organisational skills.
Knowledge and behaviours required by HR: There are some skills and knowledge that
are essential and required by HR professional of Whirlpool such as: collaboration, human
resource knowledge, Critical thinking skills etc.
Critical thinking skills: It is the most important skill. HR professional need to balance
and maintain all the complex situations that arises in Whirlpool corporation. For solving all the
problems it requires quick problem solver ability which will take less time. HR professional
requires strategically cultivate in the corporation environment in order to work together towards
the achievement of determined goals.
Communication skills: Being an HR professional of Whirlpool corporation, there is a
requirement to have ability of expressing their views and opinions clearly in written and in oral

communication. HR manager have to deal with a lot of people in their company so it is important
to listen their issues and solve their problems. Through this interaction they gain confidence and
trust of the employees which is important for the company's growth.
Decision-making skills: There is a lot of process that involved decision-making process.
The main function of HR of Whirlpool company is to recruit, hire and development of
employees so they have to take the decisions related to recruiting process and they have to decide
that which candidate is the best for the job and what skills are special in that candidate. So it is
very important for HR manager to have the decision-making skills.
Budgeting skills: Benefits and compensations all go through HR. It includes training and
development, performance appraisals and activities and so on. These all the activities have to be
incorporate with company's budgeting planning. The another main function and responsibility of
HR manager is to minimize expenditures or not overspend on unnecessary things and activities.
Empathetic skills: HR manager of Whirlpool has to deal with people concerns and their
complaints that may be related to salary and work load. For resolving their problems and as a HR
manager it is required to have empathetic skills to ensure them that HR understand their needs
and opinions well (Bourne, 2016).
Training and development skills: The another main function of HR manager is to
provide training and development to employees in order to strengthen their skills. They are
responsible in proving development and promotion opportunities which can help employees in
maximizing their performance and efficiency. These programs directly impact on Whirlpool as
workers concentrate on their work and do all the projects before the deadline.
Adaptability skills: Adaptability refer those skills that makes HR able to adjust their
planned work by applying skills and critical thinking and compete the work and priority in a
changing environment. This skill is also very important for HR manager of Whirlpool
corporation in order to respond to multiple demands according to changes and satisfy the
customers. It requires developing flexible resources to meet future and current needs of
consumers.
P2 Develop a professional development plan and analyse completed personal skills audit
A professional development plan is managed and created by the manager of Whirlpool as
they work closely with the members of staff to document development, required skills and goals
with the aim of continuous improvement of the company and help career development of the

staff members. Performance development plan helps Whirlpool corporation to address the issues
and problems which are identified by the manager of the company.
Personal skill audit: Personal skill audit is the method and the best way of identifying personal
strengths, weaknesses and needs. It is also known as self-assessment. With the help of skill audit,
HR consultant of Whirlpool can identify the skills' gap within the company.
With the help of personal skills audit, strengths and weaknesses can be analysed. The
main aim of analysing strengths and weaknesses and personal skill audit is to make personal
development plan and improve all those areas which need to be improved. Some strengths and
weaknesses include:
Strengths Weaknesses
 As a HR consultant of Whirlpool
Corporation, they have some strength as
adaptability skills it makes HR able to
adjust and manage their work.
 The main strength which they possess is
decision-making skills.
 Main weakness of HR consultant is
lack of technical knowledge.
 Leading and management skills are
also weakness of HR consultant.
Opportunities Threats
 They have opportunity to improve
customer’s demands by using their
strengths and skills.
 Due to its weaknesses it has to face
many problems like it is decreasing net
profit margin.
As per the above table it can be said that there are several areas in which HR consultant is good
and no need to make changes in it. On the other hand there are some areas in which he lacks
behind and requires improving it more. HR consultant of Whirlpool is not goon in technology
and has lack understanding of technical knowledge. Leading and management skill or managing
to all people and human resources is also ineffective. As per the personal audit, it can make
personal development plan. Adaptability skills is the main strength of HR consultant of
Whirlpool.

Skills area Description of skills Ability rating
(1-10)
Ways of
improvement
Problem solving Very curious in solving
problems quickly.
As it is my weakness I can
not solve difficult situations
so I rate my self 7 out of 10.
For solving
this problem I
will ask all
the seniors
and those
people who
have more
experience
and able in
solving
problems.
Management Management of time and
multitasking.
I rate myself 8 out of 10 as I
am weak in leading and
management employees of
Whirlpool.
For managing
task I will
build time
schedule and
will identify
the priority
task that
requires to be
submitted
first.
Information
technology
Software knowledge as well as
hardware knowledge.
I am very poor and have
weakness as I do not have
proper and enough
knowledge of technologies
which are important for
Whirlpool corporation so I
rate my self 6 out of 10.
I will research
more and
spend most of
the time on
learning and
practising
this.

Flexible team
work and time
management
Team work. I am able to work but not
with the proper time so I
need to manage all the things
and multitasking at the
corporation and I grade my
self 8 out of 10.
For working
and make able
all the
employees to
work together
I will lead the
group
members in
effective
manner.
Professional development plan
Skills Current
proficiency
Target Strategies for
resolving
problem
Time
Time
management &
team working
skills
As a HR consultants
I am unable to
manage my time
according to all the
process and
activities. Along
with I also found
that I cannot work in
a team effectively.
My target is to
improve my time
management skills
to reduce the
excessive time on
the activities. Main
aim of working in a
team is to improve
relationship.
The main strategy
of improving time
management
skills is to stop
procrastination
with the help and
guidance of
seniors I can
improve my
skills. For
improving team
working I need to
meet with people
It will take
around 1
week.

regularly and
develop
relationship.
Problem solving
skill
Currently, I lack in
problem solving. I
take too much time
in solving a problem
which hamper and
influence my
decision-making
process. (French and
Rees, 2016).
I want to improve
my problem solving
skills quickly.
By finding the
reasons and ways
of problems
quickly I can
improve this skill.
With the help of
feedbacks and by
knowing views of
employees.
Within 3
weeks.
Technical or
information
technology
knowledge
Currently I do not
have much
knowledge about
new technologies
and software.
I have to improve
my technical skills
as I am too weak in
information
technology and I
gave 6 marks out of
10. It is very
important in
reducing the time.
I can improve my
this skill by taking
the appropriate
classes and
training.
It will take 15
days
Leadership and
management
skills
Currently I am
unable to lead,
manage and
motivate my
colleagues.
I need to improve
my leadership skills
as an HR consultant
of Whirlpool it is
very important for
guiding the
employees.
I can improve my
skill by practising
and help of
managers and
leaders.
Within 1
week.

GAP analysis: GAP analysis refers and include the comparison between actual
performance and desired performance. A company can achieve desired performance and
outcome if it uses the best resources and if does not use the best resources then it has to face
many problems as it gets below desired performance. The main aim of using GAP analysis is to
analyse and find out the gap between integration of the resources and the optimized allocation
(Nolan and Garavan, 2016).
LO 2
P3 Differences between individual and organisational learning, training and development
Organisational learning requires when workers and employees of Whirlpool needs and
find mismatch between their expectations and outcomes.
An individual learning is a way and method of teaching with the help of instructional
technology which are based upon the interest and ability of individuals.
Basis Individual learning Organisational learning
Definition and
meaning
Individual learning is a strategy and
method of learning new things on
owns basis and the strengths and
weaknesses of an individual.
Organisational learning is the procedure
of retaining, creating and transferring
skills and knowledge within the
company.
Importance Individual learning is important as it
helps in self-motivation and create
various opportunities for an
individual in the company.
Organisational learning is important for
employees and the corporation because
this helps them to improve the ability
and skills of worker.
Purpose The main objective and purpose of
individual learning is to maintain
and develop educations plan and
collect personal information that
may include advising activities and
assessment results (Pardey, 2016).
The main purpose of organisational
learning is to encourage and support
organisation as well as individual’s to
increase their knowledge and
performance level.

Basis Individual training & development Organisational training &
development
Meaning An individual training and development is a
tool that helps individuals to assist them in
their career and personal development.
An organisational training and
development is a process to improve
the knowledge and skills of
workers.
Purpose The purpose of an individual development
and training is to facilitate individuals by
improving their abilities for effective future
performance.
The purpose of organisational
training and development programs
is to bring all the employees at the
higher level in order to reduce their
weaknesses at workplace.
Benefits One of the main benefit of individual
training and development is it improves the
efficiency of self-learning of individuals that
help them in their performance and reduce
their mistakes and errors.
The benefit and importance of
organisational training and
development is it boosts employee
morale that help Whirlpool in
reducing labour turnover.
P4 The need for continuous learning and professional development for sustainable business
performance
Continuous learning and professional development is important for workers and Whirlpool as it
makes them able to be in a competition and increase their profits and sales. Three is a
requirement of strong continuous learning and development skills for the manager and HR of
Whirlpool to adapt all the changes related to work and society that majorly impact on the
company in positive manner and in negative manner.
At organisational level, continuous learning and development is essential because it helps
the company at the time of economic changes and conditions. There are some benefits of
professional development and continuous learning such as:

Fill the skills' gap: When the company wants to expand their business then it needs more
drivers skills of employees in order to meet the vast demands in marketing, sales and
development. Whirlpool focuses on building continuous learning culture which trains their
existing workers in order to satisfy their skills demands. Continuous learning also helps
Whirlpool to keep the internal talent within the organisation that reduces the labour turnover
(Waddell and et.al., 2016).
Create a better work environment: When every employees focus on continuous
learning and development then it not only improves productivity of the company but also create
innovative and enjoyable work environment. It also strengthens skills of workers that provide
them opportunities of promotion and career development. Continuous learning also makes able
all the employees to take the decisions related their career and raise their hiring capital for the
future.
Gain a competitive edge: Whirlpool focus on continuous learning and development and
for that it provides training to their employees. These trainings and development programs
improve and increase their knowledge by which they can focus on their task effectively. They
become more productive and complete the task before the given time which makes the value of
the company. By providing satisfactory products to the customers, Whirlpool can be in
competition. It also helps them in collaborating workers.
Get it done on demand: With the help of on demand learning model, workers can
choose their course themselves and can also complete them online at their own basis and skills.
Sometimes traditional learning becomes time consuming and expensive. The main aim of this
approach is to reduce the cost of the company and deliver a broader set of skills. Continuous
learning culture helps Whirlpool to engage employees with the company and make them more
effective. By providing continuous learning culture, Whirlpool makes their employees happier
more than the other companies (Continuous professional development, 2018).
 Continuous professional development ensures Whirlpool to enhance and maintain the
skills that it requires delivering a professional service to their workers, clients and the
community.
 Continuous professional development also makes the company able to adapt the
situations according to changing trends in their profession.

 It also helps Whirlpool to become more effective at workplace. With the help of CPD the
company can help in meaningful contribution to their team.
 CPD supports them to stay interesting and interested. It concentrates on CPD that helps
them towards new skills and new possibilities areas.
 Continuous professional development lead Whirlpool to increase public confidence in
their profession.
 It also helps in improving the quality of life and sustainability of the business.
Continuous professional development is important as it allows employees to focus on
what skills and knowledge they require for further work over a short time period. It also enables
workers to give attention to important areas of development and solve the problems on own
basis. It also makes them differ from another by which they can take promotional opportunities
from the company (Wiek and et.al., 2015).
Learning cycle theory: The main important and well known learning cycle theory is
Kolb's learning cycle. This theory has 4 stages in which 1st stage of this theory is related to
experience. It believes that individuals can learn more from experience by working continuously
and effectively. 2nd reflective stage focuses on own personality, strengths and weaknesses. BY
reflecting own thinking and own effectiveness they can learn more things. 3rd conceptualize stage
focuses on evaluating critical things from experience and reflection. Last stage is plan & active
experimentation. The last stage focuses on making an effective test as it believes that new
experience can help or challenge an individual.
LO 3
P5 High performance working (HPW) contributes to employee engagement and competitive
advantage
There are different types of situation and problems occur at workplace of Whirlpool. Teh
main type of situation and challenge that this company faces is interpersonal conflicts and
conflicts among employees. With the help of high performance working the company can solve
this problem and situation. HPW has some importance which described as follows:
HPW contribution in employee engagement: High performance working is an
approach that helps the company in employee engagement and competitive advantages.
Employees engagement play an important role for Whirlpool as employees are responsible for

the higher productivity and increasing sales of the company. When employees engaged and work
in a team then it improves their relationship that can solve interpersonal conflict problem. There
are much importance of high performance working in terms of employee’s engagement for the
company such as:
Talent retention: When employees focus on their work and fell that they are working in
effective manner then it helps in increasing their morale. The main reason of labour turnover is
work load and when company provides them training they improve their skills which helps them
in improving their performance. It is stated that HPW helps the company in retaining talent and
skilled workforce. When employees stay in an organisation for the long run then they feel
motivated and improved relationship with others. So it can reduce this type of situation.
Productivity: With the help of high performance working, Whirlpool can increase their
sales through improving and building employees' engagement with the company. Engaged
employees are the happiest employees who work productively and concentrate. It reduces the
mistakes and error in the work that improve employees as well as company's productivity. When
employees feel that they are doing great and feel happy and try to avoid conflicts.
Employee satisfaction: Employee engagement with the help of high performance
working satisfy employees all the needs and demands. When company gets the effective and
productive work from workers then it more focus on their needs and try to fulfil their all the
needs which also increase their self-esteem. When employees feel more satisfied then they
perform more effectively and also try to help each others. It can also engage them with each
others.
Conflicts resolution: With the help of high performance working, Whirlpool can
improve employee engagement that also help them in conflict resolution. Employees work
together and with collaboration that do not create misunderstanding because they focus on
communicating with each other so it helps them in resolution conflicts on own basis.
HPW contribute in competitive advantage: HPW not only helps in employee’s
engagement but also help in competitive advantage. It increases sales growth and profitability of
Whirlpool. A competitive advantage can be achieved by providing the best products to the
customers at lower prices (Woodcock, 2017).

Sales growth: With the help of high performance working, company can increase their
sales growth by providing the best quality of products to the customers. When customers get the
higher quality products at lower price then it attracts them towards the company and its products.
Profitability: When all the employees focus on the work and they do their work
effectively then it helps Whirlpool in increasing the profitability by increasing and maximizing
the overall revenue of the company. With the help of high performance, it can reduce the cost in
unnecessary activities. Collaboration and financial ability also support them in maximizing
profits of the company.
LO 4
P6 Different approaches to performance management which supports in high performance
culture and commitment
Performance management is the process and method of improving performance of
employees and employers. It can be done by setting objectives and team goals. There are some
way and approaches to performance management like collaborative working and effective
communication that help in creating the higher performance culture.
Collaborative working: Collaboration is important in any type of company. For
Whirlpool corporation it becomes difficult because it is very big corporation. It is the best
approach of performance management that help the company in building high performance
commitment. Common goals of employees give them strength and reason to work together. With
the help of collaboration, company can bring their products and services to the market faster.
When workers work with the help of each other it reduces the chances of mistakes and error in
given task which result as the quality of products. By giving the best quality products it can
create the high performance culture (Bolden, 2016). Collaborative working and working in a
team can help high performance working. When employees work in a team then they can
improve productivity and focus on performing more effectively with the support of each others.
Effective communication: It is another main approach to performance management that
also help Whirlpool in creating the high performance culture. Communication is the main reason
of creating conflicts among workers. When company focus on the effective communication then
it can reduce and minimize this situation from workplace that will create the peaceful work
environment. Workers can concentrate on their work if they are happy and find peaceful work

environment that will automatically increase their productivity and will also create high
performance commitment and culture in Whirlpool. An effective communication supports in
making high performance working culture. When employees exchanges messages and
informations with the help of an effective communication then it decreases the chances of
conflicts that occur from miscommunication. So it can be said that it can improve and develop
high performance working culture.
Development approach: Development approach to performance management are related
with employees and as individuals. This approach focus on providing opportunities and structure
for communications between management and employees in order to clarify expectations of the
workers by management. It is stated that this approach give opportunities to employees to
communicate with management effectively. When employees feel that management focuses on
their concerns then they feel more motivated and encouraged. By this they focus on working
more productively.
So it can be said that all these effective approaches can help the company in developing and
creating HPW culture.
CONCLUSION
From the above study it has been concluded that HR skills played a vital role in any type
of company as they played major roles and functions that include hiring, recruiting and
motivating workers. Different approaches to performance development that involve working
with collaboration which helped an organisation in creating high performance commitment and
culture. High performance working also contributed in building strong connection of workers
with the company and also in competitive advantage. It has analysed the difference between
individual and organisational learning, development and training with the same aim of improving
skills of individual and organisation. It has also analysed the completed personal skills audit in
order to know that which skills are more required to HR manager for better improvement of the
company. Continuous learning and professional development helped the firm in sustainable
business performance by fulfilling all the needs and demands of employees as well as customers.

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Publishers.
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107.
Pardey, D., 2016. Introducing leadership. Routledge.
Waddell, D. and et.al., 2016. Organisational change: Development and transformation. Cengage
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