Developing Individuals, Teams and Organisations: A Case Study of Marks & Spencer

This assignment explores the key skills, knowledge, and behaviours required by HR professionals, using a case study of Jane Cambridge, an HR Officer at Marks & Spencer (M&S). It analyzes the differences between individual and organizational learning, highlighting the need for continuous professional development to achieve sustainable business performance. The assignment also examines the contribution of high-performance working (HPW) to M&S's competitive advantage and explores various approaches to performance management that foster a high-performance culture and commitment.