Developing Individuals, Teams and Organisations: A Case Study of Marks & Spencer

Developing Individuals, Teams and Organisations
M&S

Table of Contents
INTRODUCTION............................................................................................................................. 2
LO1.................................................................................................................................................3
A- DETERMINATION OF THE APPROPRIATE KNOWLEDGE, SKILLS AND BEHAVIOUR REQUIRED
BY THE HR PROFESSIONALS....................................................................................................... 3
B- PERSONAL SKILLS AUDIT OF JANE CAMBRIDGE.....................................................................5
C- PROFESSIONAL DEVELOPMENT PLAN FOR JANE CAMBRIDGE...............................................6
LO2.................................................................................................................................................8
D- ANALYSIS OF THE DIFFERENCES BETWEEN THE TRAINING, DEVELOPMENT, INDIVIDUAL
AND ORGANIZATIONAL LEARNING............................................................................................8
E- NEED OF PROFESSIONAL DEVELOPMENT AND CONTINUOUS LEARNING IN ATTAINING
SUSTAINABLE BUSINESS PERFORMANCE.................................................................................11
LO3 & LO4.................................................................................................................................... 13
HPW CONTRIBUTION IN THE ATTAINMENT OF COMPETITIVE ADVANTAGE BY M&S AND
DIFFERENT APPROACHES TO PERFORMANCE MANAGEMENT TO ATTAIN HIGH-
PERFORMANCE CULTURE AND COMMITMENT.......................................................................13
CONCLUSION............................................................................................................................... 17
REFERENCES.................................................................................................................................18
1

LIST OF FIGURES
Figure 1- HPW Elements.............................................................................................................. 14
Figure 2- Performance Management Approaches.......................................................................17
2

LIST OF TABLES
Table 1- HR Officer (KSB)................................................................................................................5
Table 2- Professional Development Plan.......................................................................................8
3

INTRODUCTION
The human resource department is one of the most important departments for any
organization as their success largely depends on the performance, skills and behaviour of the
HR individuals. In this assignment, the behaviour, skills and the knowledge that is required by
the HR professionals are described. A personal skills audit has been done to analyze the roles of
an HR Officer along with a professional development plan. There are certain differences
between the organizational and individual learning which are analyzed along with the need for
professional development and continuous learning a sustainable business performance is
described.
The contribution of the high performance working (HPW) in gaining a competitive advantage by
a UK based organization named Marks and Spencer (M&S) along with the different ways
collaborative working, performance management and effective communication that supports
the commitment and high performance in the M&S are evaluated in the form of an essay.
4

LO1
A- DETERMINATION OF THE APPROPRIATE KNOWLEDGE, SKILLS AND
BEHAVIOUR REQUIRED BY THE HR PROFESSIONALS
The continuous growth and the promotion of the M&S depend on the HR department of the
company where the HR Officers continuously look after the attainment of organizational
objectives. The HR Officer of the M&S performs effectively with the help of skills, knowledge
and behaviour.
SKILLS
There are different skills that must be possessed by the HR Officer of the M&S like the
management, communication, technical, negotiation etc. which are gained through training
and experiences (Kerzner and Kerzner, 2017).
KNOWLEDGE
HR officers must have known about the system and the processes, HR and legislation policies
which help them to gain a concept of various activities of M&S.
BEHAVIOUR
The behaviour of the HR Officers must be friendly with the other employees and they must
interact properly with other and their behaviour should include the critical thinking and
collaborative working (Navimipour, et al. 2015).
SKILLS, KNOWLEDGE AND BEHAVIOUR DETERMINATION (KSB)
Some of the roles of the HR Officers in the M&S include-
Table 1- HR Officer (KSB)
ROLES KSB COMMENTS
Working effectively with the
different departments and
implements procedures and
S+K System knowledge required
5