Developing Individuals Teams and Organizations

This report discusses the importance of developing individuals, teams, and organizations for sustainable business performance. It covers topics such as HR professionals, personal skills audit, organizational and individual learning, and continuous learning. The report also includes a case study of Hotwire, a global communications consultancy in London, UK.

Developing
Individuals Teams
and Organizations
1

Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Determine appropriate and professional knowledge, skills and behaviours that are required
by HR professionals.....................................................................................................................3
P2 Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a given job role...........................5
TASK 2............................................................................................................................................7
P3 Analyse the differences between organisational and individual learning, training and
development.................................................................................................................................7
P4 Analyse the need for continuous learning and professional development to drive
sustainable business performance................................................................................................9
TASK 3..........................................................................................................................................10
P5 Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organisational situation.............................................10
TASK 4..........................................................................................................................................11
P6 Evaluate different approaches to performance management................................................11
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14
2

INTRODUCTION
An individual who is responsible for recruiting, attracting, screening, interviewing, and
placing the employees at the workplace is known as an HR professional. This is important for
each individual to have proper knowledge and skills that can be used to perform their roles and
responsibilities clearly for the purpose of attaining common goals. This person handles employee
relations, creating payrolls, and providing training to individuals which can help to regulate the
business continuity and maintain higher performance. High-performance working mainly
focused on building a culture where trust, transparency, and open communication are required to
develop organizational performance (Duehr and et.al., 2020). HPW is simply a set of practices,
processes, and policies that can be put in place and maintain work harmoniously. To understand
this Hotwire has been selected that is global communications consultancy delivering PR &
digital marketing services to top tech brands in London, UK (About ASDA, 2021). The report
involves knowledge, skills, and behaviors of staff members, learning and development to drive
sustainable business performance, ways in which high-performance working contributes to
employee engagement, and collaborative working that supports high-performance culture.
TASK 1
P1 Determine appropriate and professional knowledge, skills and behaviours that are required by
HR professionals.
Human resource management is the main person in any organization who understands the
requirement of employees and put their efforts to provide right candidates to their organization
for the purpose of filling a vacancy and getting work done. Without having HR, it might be
difficult for companies to recruit and retain the workforce for managing each function. In
relation to Hotwire, HR professional playing an important role as it identifies the vacant position
and recruits the skilled people who can work and manage each function appropriately. This also
helps businesses better engage and connect with their customers and maintain communication in
a good manner (Fransen and et.al., 2020). Different skills, knowledge, and behavior required in
HR professionals that explained below:
Knowledge and behaviour
To managing particular roles and responsibilities there is a need to have proper
knowledge which can be used to maintaining good activities and functions. A HR professional is
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requiring to have good knowledge and behavior about human resource policies, employee
expectations, company laws and regulations, good contacts, and power to influence the people
which can be used to managing the business activities and maintain higher performance. The
person should have good knowledge about employee engagement and work division which can
be used to manage work. The HR profession of Hotwire possesses good knowledge and behavior
of their working in which place people at the right place and resolve employees issues that can
help to develop the organizational performance and productivity.
Skills required in HR professional
Communication skills – This is most important skills that require in HR as they create a
link between business and employees. If management has good communication skills, then it
will be easy for HR to share information and get work done properly. In relation to Hotwire, HR
professional needs to have communication skills for the purpose of sharing business information,
allocating work, and doing it perfectly (Kieran, MacMahon and MacCurtain, 2020) (Licorish and
MacDonell, 2021).
Attracting and hiring skills – This means HR professional should have attraction power
and skills to hire the individuals which can help to fill the vacant position and maintain higher
performance. In relation to Hotwire, HR professional needs attracting and hiring skills that can
be used to influence the number of candidates by analyzing their abilities and fill the vacant
position.
Problem solving skills – HR is the connection between organization and employees
where it requires to have problem-solving skills as it helps to influence all staff and increase their
morale to work properly. The human resource management, working in Hotwire having
problem-solving skills which are uses to understand the employee’s problem and provide the
optimum solution. This can help to accomplish the business goals timely.
Motivation skills – When number of employees are working in an organization, it is
important for management to have motivation skills as it helps to make feel staff as part of
organization and retain for long period of time. Hotwire’ HR requires to have motivation skills as
it is working on this profile where it should be understanding employee issues and provide an
optimum solution which can help to develop organizational performance and productivity.
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P2 Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a given job role.
For each individual, working in organization is requires to analyses their own skills and
behaviours which performs to managing work and developing the organizational performance.
Working in Hotwire as an HR professional a SWOT analysis has been conducted by myself that
is explained below:
Personal SWOT analysis
Strength Weakness
 Having great oral and written
communication skills.
 Good in interview taking skills
 Good in paying attention on
individual task and work.
 Ability to learn new skills and work
that can help to perform well.
 Lack of leadership skills.
 Poor in time management skills that
created the challenges in completing
task.
 Lack in interpersonal skills that
creates issue in running business.
 Poor in employee engagement and
retention.
Opportunities Threats
 To become able in managing
resources and utilizing properly.
 Listen to employee and providing
suggestion
 Managing employee payroll and
retaining staff.
 Feel nervous to recruiting staff due to
lack of confidence.
 Deal with external issue that affects
the individual and organizational
performance (Lin and Huang, 2020).
Personal development plan
Skills in
which I am
weak
Current ability Target
ability
Ways to improve Time
framework
Judge to
success
Leadership
skills
Currently I am
unable to lead
the team
I decided to
improve
leadership
To bring
improvements I
will started to talk
3 Month Employees
and senior
management
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members who
are working in
organization
due to which
employees are
not working
properly.
skills for
leading
people and
getting work
done.
with employees,
allocating work as
per their skills that
would help to
increase
performance.
Interpersonal
skills
While working
in Hotwire I
analysed that I
am lack in
maintaining
relations with
employees due
to which they
make decision
to leave.
My target is
to become a
professional
in
interpersonal
skills that
can help to
manage each
work.
To improve
interpersonal
skills, I
communicate with
employees,
sharing goals and
will get their
opinions that
could help to
make feel them
good and retain
for long period.
6 Month My self and
employees
Time
management
skills
For completing
any project and
task there is
need to have
good time
management
skills in which I
am weak and
created
challenges for
me to complete
work.
I want to
improve my
time
management
skills by
managing
work
according to
time and feel
good.
In having multiple
task I will focus
on priority that
needs to be done
firstly and rest of
the work will be
done later that can
help me to
complete task
timely and attain
the common goals.
1 year Senior HR
manager
and project
management
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From the above it can be evaluated that HR professional is requiring to have different skills
and behavior that used to perform multiple role and responsibilities. On the other side, a personal
development plan is prepared to analyze own skills and bring improvement accordingly by
deciding the time period. This can help to develop organizational performance and productivity
at the workplace (Loon, Otaye‐Ebede and Stewart, 2020).
TASK 2
P3 Analyse the differences between organisational and individual learning, training and
development.
Following table states the difference between organisational learning, individual learning and
training and development:
Basis of
differentiation
Organisational
learning
Individual learning Training and
development
Meaning It is a process of
conveying information
within an organisation.
It is a process of
extending knowledge
of an individual
(Yavuz, 2020).
It is a process of
developing efforts
which are going on in
an organisation.
Purpose By organisational
learning, organisations
exercise to remain
competitive in a
dynamic environment.
By Individual
learning, independence
and self- responsibility
of an individual
extends.
By training and
development,
performance and skills
of people increases.
Importance Organisational
learning is important
because it enhances
employee job
satisfaction and
efficiency of an
organisation.
Individual learning is
important because it
increases morale, self-
confidence and
encourage individual
to achieve goals of an
organisation.
Training and
development is
important because it
increases skills of
employees as well as
productivity of an
organisation.
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Role Role of organisational
learning is to provide
knowledge to people
of an organisation for
development of their
skills and therefore
overall organisation.
Role of individual
learning is to enhance
skills and knowledge
of an individual to
make better business
decisions.
Role of training and
development is to
encourage skills and
knowledge of people
of an organisation in
an ongoing session.
Objectives Its objective is to
enhance knowledge
and skills of people
within an organisation
so that profitability
and efficiency of an
organisation can be
achieved.
Its objective is to
improve individuals
learning skills and it
builds capacity to
learn in an individual.
Its objective is to
improve level of
awareness, quality and
efficiency of
organizations people.
It also increases
productivity of an
organisation by getting
new customers.
Advantages Benefits of
organisational learning
is it expands
productivity,
profitability and
efficiency of an
organisation (Maben
and Bridges, 2020).
Benefits of individual
learning is that it
improves performance
of an individual
because of motivation
and developing
confidence in them.
Benefits of training
and development is
that it increases
employee retention
through which
employees feel
confidence, autonomy
and value within their
task.
Disadvantages In organisational
learning, there is a fear
of employee’s
participation in
decision making of an
In individual learning
there is no face to face
interaction and hence,
there is lack of self-
discipline. Lack of
In training and
development, spending
extra time to train a
person can be stressful
for employees as
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organisation. Another
disadvantage is
innovative ideas in the
team of an
organisation may lead
to interruption of
organizational rules
and regulations.
resources to get
practical knowledge
and skills for
achieving goals is also
a disadvantage of
individual learning.
sometimes employees
feel bored by
providing theoretical
instructions to trainee.
P4 Analyse the need for continuous learning and professional development to drive sustainable
business performance
A process that is used to learn new skills and knowledge continuously is considered
continuous learning. This is important for individual or student to take part in continuous
learning as it develops the understanding level and provides benefits to manage the functions.
For the business industry, it is needed for employees to take part in continuous development as it
improves their learning abilities and drive sustainable business. In relation to Hotwire, the
importance of professional development and continuous learning is explained below:
This bring improvement in individual and organizational performance – To learn
continuously and bringing the change in organizational performance helps people to perform
their roles and responsibilities clearly. Such as HR management and other employees of Hotwire
becoming professional in their work by following the continuous development and professional
development.
Boost the profile – When individuals are working continuously at the workplace and
learning new things then it creates the opportunity for individual to boost their profile and grow
their careers. The HR management and employees who are working in Hotwire could boost their
profile to work by learning regularly and developing their careers. This can help to feel good and
performs all responsibilities (Muduli and et.al., 2020).
This leads to confidence – Learning new things give a feeling of accomplishment that
boosts the confidence level of an individual and maintaining good performance. This also helps
to take the new challenges by exploring new business ideas. In relation to Hotwire company,
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management uses continuous learning and personal development that leads to their confidence
level and develop the performance.
Increase organizational productivity – Continuous learning opens an individual’s mind
and helps to think something new which can help to improve organizational productivity. The
management of Hotwire decides the goals and uses continuous learning which can help to
improve the organizational working and maintain higher performance (Na, Kunkel and Doyle,
2020).
TASK 3
P5 Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organisational situation.
High-performance working is described as a management approach that is used by people
to undertake in an organization with an aim to improve employees as well as organizational
performance. This is important for each individual to have proper understanding about working
and use skill to accomplish the business goals (Wiedemann and et.al., 2020). This is the
commitment and culture of Hotwire company to engage and connect with customers in a better
way that can help to maintain higher performance. The selected organization is looking forward
to entering into new market segment by offering a better quality of service with the help of
employee engagement that provides competitive advantages.
Situation – Hotwire has decided to launch new services that is “Self-care” initiative
wherein people are provided with time off and they will run a number of virtual social activities
from a Boogie Bingo and Cinema to global Bootcamp that involves cooking masterclasses,
providing education to individuals, and managing all functions. In this, all employees collected
to contribute in their working and provide different ideas to manage each function (Nguyen,
2020). The ways of employee’s engagement and competitive advantages are explained below:
Transparent Communication: This is important activity which is used by management
to maintain clear and right communication between employer and employees. If there is
transparent communication, then it will be easy for employees to perform their work. In relation
to Hotwire, transparent communication is maintaining between employees and employers that
can help to contribute in each work and attain competitive advantages.
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Formulation of strategic planning: Whenever the organization has decided goals and
shared with employees then it requires to formulate the planning which can be used to develop
the business activities. The human resource management of Hotwire follows HPW activities in
which it formulates strategy and designs the work that can help to engage all staff in their work
and maintaining good productivity. Thus, employee engagement helps to attain competitive
advantages.
Allocation of roles and responsibilities – Allocation of roles and responsibilities are
important for each organization as it brings changes in their work and supports to complete work.
In relation to Hotwire, HPW contributes to employee engagement by allocating work between
employer and employees that can help to manage each work and provide competitive benefits
(Ogbeibu and et.al., 2020).
Motivation to employees – It has been seen that if employees are enough motivated then
the engagement portion from the side of employees increases day by day that can help to finish
the work. The management of Hotwire follows different types of motivation activities and
theories that can help to provide motivation to staff and get ready to complete work. Thus, an
organization is attaining competitive advantages in changing environments and developing
organizational productivity.
From the above it can be explained that Hotwire is the SME that operates its business by
providing consulting services to its customers at different locations. The management of
company understand the situation that arises while working and formulates strategic planning
which can be used to contributes to HPW by engaging all staff and allocating work between
them, helps to increase the organizational performance and provide competitive advantages.
TASK 4
P6 Evaluate different approaches to performance management
High-performance working is defined as series of policies, process, and procedures that are
putting to a place and working collectively that provide results of improving employee’s
performance. If there is trust, open communication, and transparency between employer and
employees then it will be a good opportunity to grow business by sharing information and
completing work. Performance management is a corporate management tool that is used to
maintain communication between employer and employee, rises around the year in support of
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accomplishing strategic objectives. This is important for an organization to understand what is
running in the market and provide the kind of products and services which can help to develop
the organizational performance. This process involves clarifying expectations, identifying goals,
providing feedback, setting objectives, and reviewing results for the purpose of managing all
functions and activities (Ogbeibu and et.al., 2021). In relation to Hotwire, management follows
different approaches to performance management in order to run their business and increase
performance that is as explained:
Collaborative approach – This can be explained as an educational approach that uses by
individuals to increase their learning and working collectively. When two and more than two
groups are working collectively by using their skills to complete task, learn new concepts, and
solve the problems is known as collaborative working. In Hotwire, it is important to have a clear
understanding of collaborating work and how each function is managing properly which is
performs by employees collectively, helps to increase organizational productivity effectively.
Behaviourally Anchored Rating scale approach – This approach is related to employee
behavior that brings out qualitative and quantitative benefits in the process of performance
appraisal. BARS compares employee’s performance with specific behavior that is showing
normal rating. The statement is used to measure an individual’s performance against decided
standards and apply to employee job roles. The management of Hotwire company uses the
BARS approach by comparing employee’s performance with behavior and maintain higher
performance. With the help of BARS approach, the chosen organization increases its
productivity and profitability.
360-degree feedback approach – This approach is related to getting feedback from
superiors, subordinates, and others that can help to bring change at the workplace and managing
productivity. In relation to Hotwire, 360-degree feedback approach is used by management by
getting feedback and introduce changes accordingly that supports culture and commitment in the
organization and maintain productivity (Renkema, Bos-Nehles and Meijerink, 2020).
Attribute approach – This approach is related to attributes of individuals such as
problem-solving, leadership, innovation, time management, and teamwork used to work properly
and managing higher performance. With the assistance of the Attribute approach, Hotwire is
evaluating employee’s traits that they possess and undertake effective measures to maximize
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organizational performance. The management analyzing each work and allocate task as per skills
and abilities which can help to develop the organizational performance ratio.
Quality approach – This approach emphasizes customer attraction and satisfaction that is
used by organizations while offering different kinds of products and services. According to this
approach, better quality and design of products should be provided by a company that fills the
customer requirement maintains higher performance. In context to Hotwire, management opts
quality approach to minimize the errors and mistakes that occur at the workplace and supports to
increase the organizational performance. In this, an employee engages in each activity and
contributes to tasks that supports to increase the business performance (Schulze and Pinkow,
2020).
Result approach – The aim of business organization is to attaining positive outcomes by
managing all functions. Whenever organization launches new products services then it is needed
to provide training and development sessions that can help to managing the work and accomplish
business goals. In relation to Hotwire, Balance scorecard and ProMES system used by
management that can help to maximize overall business performance and supports to attain the
business goals (Tahaei, Frik and Vaniea, 2021).
CONCLUSION
From the report, it can be concluded that HR professional is the individual that plays an
important role at the workplace and manages each function properly. High-performance working
is the practice set that is used to analyzing employee’s performance and bring out changes
accordingly. The personal development plan is the continuous process of creating and taking
action by improving skills and abilities. Different performance management approaches such as
BARS, 360 degrees, quality, results, and collaborative working approach is used by superiors for
the purpose of improving organizational performance and attaining competitive advantages.
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Online
About Hotwire organization, 2021. [Online]. Available through:
< https://www.b.co.uk/companies/hotwire >
About ASDA, 2021. [Online]. Available through:
https://en.wikipedia.org/wiki/Asda
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