Developing Manager: A Comparative Study of The William Vale and The Wythe Hotels

This report explores the concept of developing managers by comparing the management approaches, leadership styles, communication strategies, and organizational cultures of two prominent hotels: The William Vale and The Wythe. It analyzes the effectiveness of different management theories, including classical, chaos, and contingency approaches, in the context of these hotels. The report also delves into leadership styles, highlighting the democratic approach prevalent in both hotels. Furthermore, it examines communication methods and the impact of organizational structure and culture on overall performance. The report concludes by providing a personal management skill assessment, SWOT analysis, and a career development plan for a potential manager at Clayton Crown Hotel London.

[THE DEVELOPING
MANAGER]

Contents
INTRODUCTION..........................................................................................................................2
Task 1..........................................................................................................................................3
1.1...........................................................................................................................................3
1.2...........................................................................................................................................5
1.3...........................................................................................................................................7
1.4...........................................................................................................................................9
Task 2........................................................................................................................................11
2.1.........................................................................................................................................11
2.2.........................................................................................................................................12
2.3.........................................................................................................................................13
Task 3........................................................................................................................................14
3.1.........................................................................................................................................14
3.2.........................................................................................................................................16
Task 4........................................................................................................................................18
4.1.........................................................................................................................................18
4.2.........................................................................................................................................19
CONCLUSION............................................................................................................................20
REFERENCES.............................................................................................................................21
1

INTRODUCTION
The report is based upon the topic of developing manger and personal development.
Developing manger is the process of growing the skills and the functions that are required as
a manager (Hunt and Weintraub, 2016). The report explains the concepts such as
management theories, leadership theories, team management and change management to
accomplish the objective. Practices that are of significance for personal and professional
development such as assessment of personal management skills, career development plan
and identification of priorities have been also been used in this report. The report uses
examples of two hotels to study the various points. The hotels that are used are The William
Vale and The Wythe.
2

Task 1
1.1
The following report is written is as a job role of the junior consultant working at PKF Hotel
experts. It compares the different aspects of The William Vale and The Wythe hotels.
COMPARISON OF MANAGEMENT APPROACHES
Management comprises of four functions that are planning the work, controlling the work
process, directing the manner in which work process happens and motivating the workforce
(Tidd and Bessant, 2014). Various theories of management have been suggested by
researcher and scholars, these approaches have been studied to identify the best method of
management. The various theories of management are:
The classical theory of Management
The classical theory of management suggests that the employees of the company, have only
physical and economic needs and to maximise the production and the profits for the
company, the management needs to focus on improving the performance of the employee
of the company (Waring, 2016).
The chaos theory of management
According to this approach as the size of the organization keeps on increasing the energy
that is required in control and coordination of the resources of the company, that includes
the human resource and the operational activity increases (Waring, 2016). The management
of the company must be able to identify the size of the company and adapt control and
coordination activities with respective to it.
Contingency Approach
The principal of this theory of management lies in the concept of eventuality, according to
which the best method that can be adopted by the manager for effective management
depends upon the event the manager, is facing (Otley, 2016). This theory suggests that the
3

manager should take decisions that are best suited to the event that she/he is facing for
better management of the company.
THE WILLIAM VALE AND THE WYTHE
It is observed that the management of the The William Vale works according to the
contingency method, the decision that is taken by the mangers of The William Vale are
depended on the event that they face.
In Wythe the management organization style is based upon the principals of the classical
theory of management, it focuses on facilities that will ease to improve the profits and the
performance of the employees.
4

1.2
LEADERSHIP
Many factors contribute towards the success of the organization; the factors include the
human resource of the organization, the financial resource that the organization possess
and the management of the organization (Lussier and Achua, 2015). Out of this the
significant factor that is observed by many management experts of the leadership of the
organization. The leadership inspires the employees of the organization to achieve, creates
a goal and a vision for the organization and helps the organization to overcome all the
difficulties by applying the combination of skills. With regard to the significance of
leadership in the company and its utility for growth, it is a widely studied concept (Sander
and Caza, 2015). Based upon the studied the various approaches that were used by
successful leaders and are yet in used are consequent (Tourish, 2014). The approaches used
by leaders are as follows:
Autocratic Leaders
These beliefs in the monarchy, they do not share powers with the employees of the
company and take the decision by considering the thoughts of the employees (Tourish,
2014). These leaders are successful in controlling the company well but the employees of
the company due to this approach feel less enthused about company and work.
Democratic leaders
This leader believes in the dynamic contribution of employees of the company and
considers their thoughts and activities while taking the decision (Tourish, 2014). The
Democratic leaders are more employee-centric and but the control function of leadership
may be missing in this approach.
Laissez-faire Leader
The main decisions are taken by the employees of the company under and Laissez-faire
leader and they hold the optimum control. The main demerit of this approach is that the
employees are not guided by the decision due to which there are chances of loss (Tourish,
2014).
5

Charismatic Leaders
The charismatic leaders transform the company and its working methods by the creating
inspiration for the employees of the company (Dvir et al. 2015). They tend to create a
dynamic change in the behaviour and the values of the employees of the company by their
presence and actions.
THE WILLIAM VALE AND THE WYTHE
It is observed that the leadership style of both The William Vale and The Wythe are
democratic in nature. The leaders believe in democratic principles, and try to bring
optimistic modification in the hotel by the active involvement of the managers and the
employees of the hotel.
6

1.3
COMMUNICATION
The manner in which message transfer happens between different mediums happens is
termed as the process of communication. Communication is also widely known as the
process of effective conversation (Cardon, 2014). Conversation is a critical aspect of both
personal and professional life, it helps to reduce the conflicts, create better relationships,
and improve motivation.
Based upon the communication channel the process of conversation is of two types that are
the non-verbal conversation and verbal conversation. When the process of communication
happens through voice than it is called a verbal conversation and when it happens through
written media than it is called as non-verbal conversation. The process of communication on
the basis of style is formal and informal. Formal is used for office purpose and non-formal is
used for the non-official purpose (Bovee and Thill, 2014).
The chart of communication, explains the procedure of communication properly, the chart
of communication is presented as:
Figure 01: Communication
Source: T. Singh, 2018
In the process of conversation, various obstructions are faced, these obstructions are known
as barriers to communication. The different types of obstruction are physical barriers cased
due to surrounding noise, climate or time (Bovee and Thill, 2014). Emotional or physiological
barriers caused due to mental blocks and obstruction due to the organization position
difference (Bovee and Thill, 2014).
7

THE WILLIAM VALE AND THE WYTHE
The method that is used for communication The William Vale is through meeting and
messages on the mobile phone of the employees, there is also an notice board for common
information sharing. The Wythe employees used email systems, mobile and walkie-talkie for
communication. In both of the hotels for the conversation with managers and leaders
method of formal meeting is used.
8

1.4
Organization culture, organization structure and Change
The organization structure of the company is the map of the hierarchy of the company,
which helps to distinguish between the ranks and the position of the company, it also
describes the transfer of orders and decisions in the company. The organization structure is
divided into three basic kinds that are functional, divisional and matrix. In the functional
organisation structure, the staffs of the company are divided into various division such as
marketing, human resource, information technology (Laforet, 2016). The division
organization structure is based upon sections based upon area, function or type such as
South America, China, Middle East. In the matrix organization structure, each department is
controlled and coordinated by one or more heads (Laforet, 2016).
Company culture is the manner in which the company works and functions, the company
culture can also be known as the nature of the company. It is wedged by several factors like
leadership, management and the organisation structure. There are four types of company
culture that are power, person, role and task (Laforet, 2016). In the power culture the main
power is only in the hands of few authorities of the company, in the person culture the
power is shared equally by the staff of the company, in the roles culture the main position
and the ranks of the person are significant and in the task culture the power is divided
according to the work functions.
Planned Change Theory
The process by which new deviations are introduced in the company is known as change,
this change may be of any kind. The planned change theory suggests that the change that is
done for making the company better by following a systematic process is called as planned
change (Burke, 2017). The processes of planned change are elaborated by the various
theories and concepts, that suggest the method of the change can be initiated and create a
positive impact on the company.
THE WILLIAM VALE AND THE WYTHE
9

Functional organisation culture is followed in The William and matrix is followed in the
Wythe. Both of these types support the mission and motives of the hotels. The culture of
the Willams and The Wythe is task culture; they both follow the similar type of organisation
culture because it is observed that task structure is best suited in the hospitality industry.
10

Task 2
2.1
The following report is written to review my position as a potential manager at Clayton
Crown Hotel London. It presents a personal management skill assessment, SWOT
assessment and identification of targets for personal development.
PERSONAL MANAGEMENT SKILL ASSESSMENT
SKILL DESCRIPTION RATING( OUT OF 5)
Awareness I have good knowledge about the
latest trends in the hospitality
industry. This helps me to provide
new information to the hotel that
helps in saving money and improving
reputation(Hunt and Weintraub,
2016)
3.5
Communication Due to may communication skill, I can
effectively make better relationships
and understand others. This skill helps
in proper team management and
customer facility in the hotel
3
Leadership I have good leadership; this helps me
in managing my team well and
performing my duties properly
(Bones, 2018).
4
Team Development I believe in team development and
with the I try to identify the personal
needs of all the team members that I
am working with, this helps me to
create a better bonding with the team
and improve their performance,
which helps to improve the
productivity for the hotel
4.5
Personal
Management
I have fair personal management skills
that help me to due to which I am
able to manage my personal and
professional life better.
3.5
Time Management I prefer to make a daily plan related to
all the work that I have, and try to
4
11

follow the plan it strictly.
12

2.2
SWOT ANALYSIS
The following is my personal SWOT analysis
Strength
 Team Development
 Personal Management
 Certification related to professional
life
 Good quality education
 Stable financial position
Weakness
 The poor skill of public relation
 Negativity
 Lack of confidence
Opportunity
 Higher education (Bones, 2018)
 Promotion in the same Hotel
 Opportunity to earn from multiple
sources
Threats
 High competition
 Poor coordination with the leaders of
the hotel
 Poor physical health
13

2.3
SETTING PRIORITIES AND TARGETS
Based upon the personal assessment and the SWOT analysis, I have identified some
priorities and targets for my development. Fulfilment of these goals will help me to grow
faster in my life. The priorities and targets are as follows:
 I will undertake meditation and yoga class for 90 days, to overcome the negativity
that I have. I will also read positive books and watch motivation lecture to overcome
these difficulties (Bones, 2018).
 To improve my skills of public relation I will take a course on this subject, the
approximate time required for this will be 60 days (Hunt and Weintraub, 2016)
 I will also improve my education by enrolling in some higher education degree the
time for this is two years
 To improve my physical health, I will go the gym and follow healthy lifestyle the time
for this is 120 days.
14

Task 3
3.1
The following report elaborates two theory related to team management and motivation
which can be applied to Frankie & Benny's restaurant (F&B) to overcome the difficulties that
it is facing. Currently, the team coordination at F&B is not proper that leads to poor
performance and the motivation level in the employee is observed to be low. To overcome
deal with these challenges as a part of the hotel the suggestions have been made.
TUCKMANS TEAM BUILDING THEORY
Figure 02: Stages of team building
Source: K.Rodd, 2014
This theory suggests that there are five stages of team development and each and every
stage has to go through this stage. The initial period of team development is known as
forming stage, in this stage, the team members are do not known each other’s well and are
not well aware of each other and the goal of team formation (James, 2015). The second
period is the storming in this the team member believe themselves to be individuals but not
a team, the third period is norming, during this period the team members accept each other
and the output of the team is also good (James, 2015). The fourth period is of team
15

development are performing in which the team output is highest and the team members
identifying themselves with each other and the common goal of the team. The final period is
called adjoining where the team members celebrate joint success and move to new roles
and positions (James, 2015).
ACHIEVEMENT MOTIVATION THEORY
Achievement motivation theory suggests that the personal motivation is a function of three
aspects that are the achievement, affiliation and power. It suggests that every individual
have a specific requirement that motivates him/her to work for better results. It also
elaborated that employee motivation is also a depended on this three aspects and the
organization to boost optimum motivation in the employees must understand this needs
and act accordingly (Brunstein and Heckhausen, 2018). The need of achievement is
connected with the feeling of achieving rewards, the need for affiliation is connected with
the feeling of being connected and the need of power is feeling of responsibility.
CONCLUSION FOR BASED UPON THEORIES AND METHODS FOR IMPROVEMENT AT F&B
Based upon the Tuckman’s team building theory we can identify them as the F&B is just
stated the team must be in the initial stages of team formation that are forming and
storming and it will take some time for the teams to perform well, this time must be given
to the staff of the F&B. Based upon the Achievement motivation theory it is suggested that
the management of the F&B should take certain steps that fulfil all the requirements of the
staff that are achievement needs, affiliations needs and power needs by taking right actions.
The staff of the F&B must be given proper recognition are rewarded, and the management
must make sure that all employee feel a part of F&B family and share a responsibility. The
human resource department of F&S must also provide training for better team
performances.
16

3.2
When an alternative is selected from the available alternatives as a final choice after proper
investigation and examination of all the outcomes that this process is known as decision
making, the steps that are taken in this process are as follows:
Figure 03: Steps of decision making
Source: M. Ortega, 2017
The first step is problem identification during which the main problem is recognized and
constructed as a problem statement. Following this the options are generated that can be
written as a solution to the problem, post this detailed analysis of all the options done that
includes consideration of various data that is available (M. Ortega, 2017). Post analysis the
best option is selected for the application and then the decision is implemented.
Being a part of F&B I need to take various types of decision, the various decisions that I will
take at manager level are as follows:
17

Figure 04: Various types of Decisions
Source: D. Kashyap, 2018
Operational Decisions
This is the decisions made on the day to day level, they have the least uncertainty but they
are significant for good operations of the management of F&B (Jones et al. 2013).
Tactical Decisions
This is the decisions that have a time scale of two to four years, they are significant because
they are related to the optimised use of resources, better service and improving the profits
of the company (Jones et al. 2013).
Strategic Decision
These decisions are involved with maximum risk and uncertainty; they are related to
location, marketing and finance related to F&B. Being a part of F&B I also need to be
involved in this decision making (Jones et al. 2013).
18

Task 4
4.1
The skill that I have supports my career development by helping me in overcoming the
various challenges that I face in daily life and achieving the targets that I keep for myself.
The time management skill that I have supports helps to manage the daily routine of myself
and my team. This helps to improve the productivity which aides to improve the mouthy
performance of myself and my team (Hunt and Weintraub, 2016).
With the help of communication skill, I am able to make effective conversation with the
customers and the team. This helps to make the better relationship and develop a feeling of
wellbeing (Hunt and Weintraub, 2016). Due to this, I am able to service the customer better
which supports my position in career.
With the leadership skill, I am able to create a better position for myself in the organization
and the also helps me to motivate my team. The industry knowledge supports my career
development as I am able to provide better suggestion with the higher management that
helps to create a better reputation of the company and also improves my personal image.
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4.2
CAREER DEVELOPMENT PLAN
The following is my career development plan it consists of short term, medium term and
long term goals with desired outcomes (Zepeda, 2013).
Goals
Short-Term (1-3 Months) Medium term ( 3-6 months) Long-term ( 1-2 Years)
Remove Negativity Improve Public relation Take a professional degree
Improve Fitness Improve Professional skills Promotion
Improve Professional
Performance
Actions
Mediation Course Take a course in public
relation
Join a part-time college
Self-Improvement Books Take the course on
professional skill and read
books (Zepeda, 2013)
Improve performances to get
the promotion
Gym Give more time to job
Outcomes
 Improved positivity to achieve a better position in life
 Improved Physical Fitness
 Better public relations
 Better professional skills
 A new professional degree
 Higher position in Job
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CONCLUSION
The report creates an understanding of the concepts of developing manger; it explains
about management and the approaches to management, it also explains about leadership
and the approaches to leadership. The report also provides knowledge about team
management through Tuckman’s theory and about motivation through Achievement
motivation theory. It also highlights the process of decision making and the various types of
decisions that are taken as a manager. Personal assessment is also conducted in this report
that helps to highlight the weakness and the steps that are required to take for overall
development.
21

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