Leadership and Management for Service Industries - Doc
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Added on 2020-10-05
Leadership and Management for Service Industries - Doc
Added on 2020-10-05
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Leadership and managementfor service industries
Table of ContentsINTRODUCTION...........................................................................................................................3LO 1.................................................................................................................................................3P1 Different classical management theories...........................................................................3P2 Role of leaders and different leadership styles in service sector industry context............4P3 Review management and leadership styles in specific service sector organisation..........5LO 2.................................................................................................................................................6P4. Various internal and external factors that influence management style in the organisation.6LO 3 ................................................................................................................................................8P5. Assessing current leadership and management 'hard' and 'soft' skills..............................8P6 Future management and leadership skills required by service sector...............................8LO 4.................................................................................................................................................8P7 Compare and contrast different service industry organisations change management styleand leadership.........................................................................................................................8CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10
INTRODUCTIONThe leadership and management both are important part in service industries. Leadershipdirects the activities and people in the industry and management manage the tasks and people.The study of Leadership and management for service industry is based on Hazev Restaurant thatis located in the heart of Docklands at Canary Wharf. Hazev is an exclusive collaborationbetween Tas and Haz Restaurant groups (Hazev Restaurant, 2019). They offer a choice ofrelaxed cafes, stylish bars and modern restaurant. The present study will cover the and reviewvarious classical management theories and leadership style. Furthermore, it will explore variousfactors that influence different management style such as; digital technology in the serviceindustry.LO 1P1 Different classical management theoriesClassical management theory believes that workers have economic and physical needsinstead of social needs & job satisfaction. By analysing work of employees in a scientificmanner, managers of Hazev, Haz & Tas can find suitable and best way of performing a work.The main aim of developing these theories is to control and predict behaviours in the hotel.Scientific management theory: This theory is well known and important because oftemporal factors whose main purpose is to investigate. Managers of Hazev, Haz and Tas focuson this approach in order to maximize efficiencies of their workers and also for increasingoverall productivity for their hotels. They want to serve the best quality services to Docklandacademy so they concentrate on efforts in a way which can change the system of management(Waring, 2016). Workers are also selected and trained scientifically with the aim of making themable to be more productive on their work.Bureaucratic approach: This approach also focus on effectiveness and efficiency ofemployees. The main purpose of three food chain Hazev, Has and Tas is to develop theirorganisational structure which are characterized by various rules & procedures. This approachhas some principles and benefits as it is specialised in division of workforce on the basis ofhierarchical structure. With the help of this structure all the managers of hotels can make thembeneficial because workers follows & obey their instruction which may reduce the chances of
errors in work. In this approach selection and promotion of employees are also based upontechnical competence. Administrative approach: This approach of management lay keen emphasis onorganisational management & human factors in the management. It has 5 main elements ofmanagement or follows functions of management such as planning, commanding, organising,coordinating & controlling. In this approach, managers define all the tasks to employees and thenallocate them into employees according to their ability. Main aim of using and developing thisapproach is to improve overall functions and performance of employees (Jelinek, 2015).P2 Role of leaders and different leadership styles in service sector industry contextLeaders are the one whose main responsibility is to achieve the vision and mission oftheir company by leading their employees and group of people effectively. For leading workersthey use different styles according to situations. There are various leadership styles which can beused by service sector industry such as democratic, autocratic, transformational, facilitative etc.Autocratic leadership: In this type of style only one person and leader holds all theresponsibilities and authority. It is centred on the boss. In the process of decision making, leaderstake and make all the decisions without involving their employees. This style does not haveflexibility. In service sector industries, there are very few organisations which uses this type ofstyle (Alonderiene and Majauskaite, 2016). They use this style in some emergency situationswhere leaders feel to make quick decisions. When leaders feel that workers do not haveconfidence and need to be trained more that time they make decisions on their own.Democratic leadership: This leadership style id just opposite of autocratic. In this style,leaders of service sector industries give opportunity to their subordinates to take initiative andparticipate in decision making process. Leaders take different views and suggestions from theiremployees but make final decisions at their own. This type of leadership is more preferredbecause it has various characteristics such as competence, fairness, intelligence and honesty. Ithelps all the organisations of service sector industry in increasing productivity and sales becauseall the employees feel respected and motivated.Transactional leadership: This leadership style involves an exchange process in whichemployees gets immediate rewards and punishments for their works and efforts. The main aim ofthis type of leadership is to motivate their employees towards achieving determined and common
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