Developing Manager: A Comprehensive Guide to Management Skills and Career Development

This report delves into the principles and practices of management behavior, exploring different management styles, leadership characteristics, and communication processes. It analyzes organizational culture and change, and provides a comprehensive self-assessment of managerial skills, including strengths, weaknesses, opportunities, and threats. The report concludes with a detailed career development plan, outlining personal and managerial skills that will support future growth.

The Developing Manager
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Table of Contents
Introduction......................................................................................................................................3
LO1 Understand principles and practices of management behavior...............................................4
1.1 Compare different management styles...................................................................................4
1.2 Discuss leadership characteristics..........................................................................................6
1.3 Evaluate communication processes in selected businesses....................................................8
1.4 The analysis of organizational culture and change in an organization..................................9
LO2 Be able to review own potential as a prospective manager...................................................10
2.1 Assess own management skills performance.......................................................................10
2.2 Analyse personal strengths, weakness, opportunities, and threats.......................................11
2.3 Prioritization of objectives and target to develop own potential.........................................13
LO3 Be able to show managerial skills within a business and services context...........................14
3.1 Lead and motivate a team to achieve an agreed goal or objective.......................................14
3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements..........................................................................................15
LO4 be able to create career development a plan for employment within a business and services
context............................................................................................................................................17
4.1 Explain how own managerial and personal skills will support career development...........17
4.2 Career and personal development needs, current performance and future needs to produce
the development plan.................................................................................................................19
Conclusion.....................................................................................................................................20
References......................................................................................................................................21
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Introduction
This report supports in assessing the practices of management behavior. Keeping the Employees
happy with their roles and keeping them satisfied is one of the most important roles of the
business organizations in today’s world so that the employees can work on the highest
productivity level of theirs. A manager can also help employees by motivating them. One of the
main jobs of the manager is to bring out the best of every employee by motivating each one of
them. Keeping this in mind, the current study will focus on two organizations that are Hospitality
and Tourism. Hotels are taken into the study for the analysis. The skills of a potential manager
are provided in this with all the required information. This report is going to include various
characteristics of leadership and styles of management. Including this, the research is focused on
the development of managers personally as well as the career that managers will get in the
management field.
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LO1 Understand principles and practices of management behavior
1.1 Compare different management styles
The two organization chosen are PKF hotelexperts and Hilton. There are many management
styles and some of them are mentioned below:
Style PKF hotelexperts Hilton
Autocratic This style is similar to the
autocratic form of
government. In this style, the
only manager can take a
decision.
The Hilton’s manager makes
decisions without taking care
of other members and
employees.
Democratic In this type, the manager is not
the sole decision maker. His
subordinates also participate
in decision-making process.
All the decisions are taken on
the basis of majority
(Custódio, et. al, 2014).
Paternalistic In this type, decisions are
taken by management but for
the sake and growth of the
organization.
All the new policies and
decisions are presented to the
employees and ask for their
support.
Laissez-faire: In this type, manager divides
employees into teams and
appoints team leaders.
Those team leaders take a
decision and ask for
manager’s view in case of an
issue (Shukla, et. al., 2015).
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The management style followed in PKF hotelexperts is the Laissez-faire style as because
hospitality is the most important sphere of the tourism industry. All the decisions are made by
different teams in order to deliver services timely. While in Hilton the management style is of
Paternalistic. It means the policies and regulations are presented to employees; it’s their choice to
accept or reject the proposal (Bolman and Deal, 2014).
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1.2 Discuss leadership characteristics
Leadership is behavioral characteristic, which enables a person into a motivated life. It is the
ability to lead people and make them grow their abilities. The characteristics of leadership can be
1. Personal Characteristics: These are that leadership characteristic which used for growth
of the personal development.
2. Behavioral Characteristics: This is the basic characteristic of the leadership, whether
the person has the ability to be a leader and promotes the status of leadership in a positive
manner (Dedinova, 2015).
3. Desire Characteristic: This that characteristic, which actually make a person leader i.e.
desire to be a leader.
Figure 1: Block diagram representing leadership process
(Source: By Author)
All these qualities help in increasing the effectiveness of the work done by a person (Raišienė,
2014). The managers easily manage his firm, which improves the financial growth.
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Leadership Characteristics
Personal
Characteristic
s
Behavioural
Characteristic
s
Desire
Characteristic
s
Results
Effectiveness

Leadership’s results can be of two types:
1. Positive Results: In this case results are positive, mean the leader has positive thoughts
and attitude for his people as well as make decisions for the sake of the community
rather than for personal benefits.
2. Negative Results: In this case, the leader just misuses his power to govern the people.
He takes decisions for his personal benefits and has a negative attitude. He never listens
to his team while making decisions. Examples of the negative leadership’s results are
dictatorship rule. In this type, a leader is negative and does whatever he wants and not
allows fellow mates to make any decision.
In the hospitality industry, the leadership is of the positive type. As nowadays, the hospitality
industry is the emerging in the market with very good success rates (Grant, 2012). While talking
about travel industry’s style it is the negative but not fully as the business is not enhancing, no
correct decisions are taken.
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1.3 Evaluate communication processes in selected businesses
A communication process is basically a chain or the network formed at the time of
communication from senior management to the employees. In short, communication is just like
sending a message by sender then receiver receives it and then feedback is sent back to the
sender.
Figure 2: Block diagram representing the communication process
(Source: By Author)
The communication process in the hospitality industry is strategic. They follow all the steps
while performing any task. In this type, the communication does not depend on one person, it
can be in many persons or we can say in many parties (Akdeniz and Akdeniz, 2015). The
communication is both sided i.e. sender and receiver. The recipient is the one who initiated the
process and communication mode is uninterrupted.
Verbal Communication
PKF Hotelexperts uses verbal mode of communication. In verbal communication, all the
communication is done on the verbal basis like telephonic conversion, walkie-talkie, etc.
Non Verbal and Written Communication
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Message
Receiver
Feedback
Sender

Hilton hotel, uses non-verbal communication means written like emails, text and fax. The
importance of this type of communication is that, a record of communication is present for
resolving future issues.
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1.4 The analysis of organizational culture and change in an organization.
Culture of an organization defined as the behavior of the workforce in organization. The
organizational culture reflects sociology of an organization. When there is change occur
in an organization it is hectic for the employee that is organizational culture. The value
and assumptions that are shared within the organization is organizational culture. It helps
employees to go in right way to do things.
There are various changes in Frenky & Benny’s which are listed below –
 Internal change – Internal changes can be done by the organization as they have
total rights on it. Internal changes involving Human resources, decision making
etc. Internal changes are important because it increase the efficiency and
effectiveness of the organization (Mujtaba, 2014).
 Demographic change – These changes in organization is due to requirements and
demand of the customers. For doing this organization need to be aware about the
trends and latest updates in the market before making any product or services.
 Economical change – These changes in the organization done due to foreign
rates and exchange rates.
 Legislative change – Due to these changes the organisational structure also be
change.
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LO2 Be able to review own potential as a prospective manager
2.1 Assess own management skills performance
While working with the accommodation and travel and tourism area different administration
abilities are required by every last worker. Being a manager, he needs various skills to perform
plenty of tasks which required skills, such as:
 Communication – Communication is the most important part of any company and that
must find out in a right way. In the hospitality sector, I should have good communication
skills. ability to having good communication helps to communicate with the customers as
well as subordinators in a manner way. It is all about the right spoken language and the
verbal communication (Mujtaba, 2014). It is likewise the best administration ability
through which collaborators and colleagues can without much of a stretch offer diverse
thought with the manager.
 Decision Making – Being a manager, I ought to have this attitude in which I can take the
correct choice at an opportune time. The manager is in charge of all the imperative
choices in regards to worker administration, inspiration, vital advancement, change
administration and so on. (Briggs, Morrison and Coleman, 2012).
 Problem-solving – The Manager work in an association is to deal with the entire
association. The Manager ought to have expertise through which he can without much of
a stretch to explain any sort of issues or inquiries in regards to their organization or
workers. I have the considerable critical thinking ability and I generally accept issues as
an open door to build up the best option from it.
 Leadership skills – This a very important skill to have. It encourages me driving my
representatives and inspiring them too. I have this expertise and work with some broad
guidelines. Generally, leadership considered as an important skill required by the
manager.
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2.2 Analyse personal strengths, weakness, opportunities, and threats.
Strength Weakness
The primary quality I know is my
administration ability. By using this I can
finish all undertakings in a compelling way.
Henceforth, it gives me the scope of
chances of creating and develops the
association.
I do have communication skill which helps
me to communicate with the employees
and share ideas with supervisors it also
helps me to train fresher's and put my
positive impression on them. Motivating
my co-workers to perform best for
completing tasks and I can gain the trust of
them. I do have Leadership and decision
making skills that help me to achieve the
goal and completing tasks in given time.
By using these all skills I can make friendly
environment ( Douglas, 2018).
Being a manager of the organization I
should have all the skills through which I
can manage all the work and lead workers.
But, I have faced difficulties such as
spiking in public and low confidence level.
It is my weakness and it demotivates me
sometimes. For overcome from these
weaknesses I must have various skills
while managing the whole organization.
Opportunities Threats
I am working with the organization I have
learned to give better training to my co-
workers for performing better. It helps me
By analyzing all my performances I have
faced many threats. Lack of confidence in
speak publicly is the biggest threat
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to develop knowledge in different fields
and provides me with several solutions.
(Hallinger and Bryant, 2013).
It increases my stress level due to that I
can’t work properly.
Action plan for personal development
Activities Starting date Ending date Duration(In days)
Identification of
issue
01 June 2018 04 June 2018 4 days
Planning 05 June 2018 10 June 2018 6 days
Collection of data
for resolving the
issue
11 June 2018 15 June 2018 5 days
Implementation 16 June 2018 22 June 2018 7 days
Testing 23 June 2018 25 June 2018 3 days
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2.3 Prioritization of objectives and target to develop own potential.
The most crucial task for a chief is to set up needs which need to achieve by me. Besides, for
that, I have affected a once-over of targets which I to need to accomplish in imminent days. Such
as-
 Deadline – It is fundamental for me to accomplish every one of the due dates with the
goal that I can build the profitability of the association and furthermore build up the
inspirational mentality of the client for the brand. Achieve this I have prepared deadline
for upcoming one year so that I can complete my all pending works.
 Research – One more target is to do investigate work through which I am ready to build
up my aptitudes and it will give me an opportunity to improve my insight and master me
in the diverse region of the field. Hence, I can take various initiative for the better
development of my organization
 Practicing – After deadline and research practicing is my target but this is the most
important as well. By practicing I can do my work more efficiently and effectively. For
that, this is one of my important objectives to work on. And through this, I will be able to
learn and grow.
There are some of the targets which have settled. This priority list describes various targets for
upcoming 1 year.
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LO3 Be able to show managerial skills within a business and services context
3.1 Lead and motivate a team to achieve an agreed goal or objective
Motivation is the key approach to a person’s behavior. Motivation can lead to a person’s
performance in direction. It can be either positive or negative. A positive motivated environment
leads to completion of goals while negative leads to worsen the organization's profile. For
successful achievement of goals, the team should be motivated by their leader. And it’s the prime
task of the leader to motivate his team in the positive direction. If the leader motivates the team
in the negative direction, then team spirit will be lost and not even a single task will complete on
time. There are certain ways to motivate a team to deliver best outcomes which are as follows:
1. Setting up objectives:
A leader should set up some measures or can say goals to his team. By doing this each
and every teammate can able to set up a target in order to achieve that target. And for a
leader, it is quite easy to motivate each person separately by helping them in achieving
their objectives.
2. Appreciation:
By appreciating even a really small task of the employee can literally motivate him to
perform better to achieve his targets.
3. Providing Tools:
Providing appropriate technologies and tools to the employees can result in best
outcomes as the working environment is motivating in doing so.
4. Good Leadership quality:
If a leader has a good leadership quality then his positive attitude can motivate the team
to perform well.
5. Communication:
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For motivation, communication must be for leader. If a leader communicates well with
his team, the team automatically be able to share their ideas and information for the
growth of organisation and development.
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3.2 Justify managerial decisions made to support achievement of agreed goal or objective
and recommendations for improvements
Various decisions had to be taken from my side to make the functional and operational process
more effective in nature so that I can guide and govern the retardant. Below are the important
decisions that I have to make for managing the services as well as the products of Frankie &
Benny's restaurant to attain certain goals.
Strategic planning-
All managerial decisions are taken into consideration to achieve the goal of the organization. For
achieving more goals and activities for the organization I have to work on active listening in the
result of it I can get help from the team members and superior management team. the time when
reviewing statics of Frankie & Benny's which is brand of the restaurant group Plc. It has found
that customers are the main part of the organization. And for making good outputs they need to
include employees in the process of decision making. So, that the employees can be motivated
and they feel involved in a company in result high-quality food and good services can be
provided to the customer so that they can feel more satisfied. I can get my goals in the different
ways as well just by taking all the records of the employees and by tracking their records.
On the other hand, there must be a tracker to track the performance of employees and this system
can be made by using various factors of performance such as – deadlines, client meetings,
reward points, successfully completing the tasks. Those are some of the parameters that can help
Frankie & Benny's restaurant in goal achievement.
Relationship building
For completion of tasks in an efficient way, many things are important and interrelated like
maintaining the services or the staff and management relationship. Communication is also
important between staff and the organization for better performance of the firm. I have some
ideas like conducting team meetings and planning a get together for the team so that I can
understand their behavior and the team can also understand the value of working in the team. If
the deserved respect and the support are provided to the staff and other subordinates of the Hotel
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then it may manage to bring out the desired result. In addition to this, the other factors like the
collaboration between the staff members of the team also influence the performance of the
restaurant.
Recommendations
To focus on the needs of the customer and train the staff as required if the enhancement is
desired in management tactics and meeting the other targets of the organization. The
organization lacks the control and entrusting the authority to the correct person. The manager
needs to identify and collect real-time data from their staff as well as the customer to analyze the
setbacks and work on that to make the planning accordingly to get a solution for this issue as
soon as possible. An MIS (Management information system) can be developed and should be
applied to firm's organizational and technical factors. This will make the top management of the
firm to participate in the development and enhancement of the managers and organization as
well.
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LO4 be able to create career development a plan for employment within a business and
services context.
4.1 Explain how own managerial and personal skills will support career development
At present times where there is a lot of competition, the career development of managers can be
dependent on some personal skills as well as managerial skills. There are some personal skills
that can include behavior, approach, sincerity as well as the dedication for the work which is
shining the future. There are other skills like communication, leadership etc. are types of
managerial skills. outcomes which may be occurred when anyone adopting these qualities are
given as below-
Personal skills
 Communication- Communication skills are handy when I am dealing with travel and
tourism organization as I have to communicate with local and many international
travelers as well. As a result of the self-evaluation done by me, I came to a conclusion
that I have good communications skills verbally and non-verbally which will help me in
interacting with many people from different cultures and different parts of the world
which are diverse in culture as well as language and religion. The Communication skills
can play a vital role in maintaining the position and build the relationship between
employees at the workstation. Communications skills can also help to enhance the
professional and personal development. I have been learning different languages also that
will come into use while communicating with the people of diverse languages
internationally.
 Development and growth– The person who is benefitted by the growth personally and
enhanced skills. This is a fact that development and achievement provide inner
satisfaction into the individual's brain with the gross in salary and promotion from the
stage.
 Learning Outcomes – Learning provides clearance to the person they can find out their
caliber and potential to complete any task and also to face the different situation in an
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excellent manner (Briggs, Morrison and Coleman, 2012). Experience of an individual not
only support in learning work but also enhance the quality to innovate new ideas in life.
Managerial skills
 Good decision-making – Person who is working with the organization for the long time
they are well known the factors that affect the company whether they are internal or
external (Gold, Thorpe and Mumford, 2010). This experience brings in good decision-
making power in an individual. By using this skill they person can complete the
complicated tasks given by the managers or supervisors.
 Improves leadership qualities – leadership quality always helps to become a leader of
the team, developing a team and better motivational skills and that forms a better leader.
Having the quality of being a leader always helps to develop organization as well as it
helps to bring more opportunities personally.
 Efficiency – Efficiency is when an individual makes exact use of resources through
maximizing returns. Efforts made by the person to enhance the efficiency and
productivity of the company. In result product quality of the organization increases.
These are some quality, by adopting them carrier development of an individual increase.
Figure: Managerial and Personal skills
(Source: basicknowledge101, 2018)
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4.2 Career and personal development needs, current performance and future needs to
produce the development plan
Being a manager, it is important for me to know my achievement criteria's and performance
quality so that I can go through the required development. By developing the plan for the
increase in quality I am able to know what is my personal need whether they are current or
future. By reviewing my current performance I can achieve short-term goals as well as I can
improve my performance my analyzing present performance. I can enhance my efficiency and
effectiveness for doing any work. In addition, there is the report that where I am doing less and
what are my weak points provided by my superior (Hallinger, 2013). By this, they can guide me
how can I improve my performance and develop my tracking and including all factors which I
can improve.
As I lack in confidence in speaking in public and lack of confidence. A development plan is
created by me personally which is assigned by the supervisor. To overcome all the lacks I have
prepared a 6-month personal development plan. As to following-
Current Career and personal development
needs Development plans for future
Speaking in public Go for conferences and by attending seminars
Conflict management The social outing, group events, and meetings
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Conclusion
It can be concluded with the presented research that best managers can take any organization
whether it is travel and tourism or the hospitality organization in the direction of success with his
managerial skills and other competencies. The managers are required to make some easy or some
tough decisions but all the decisions should be appropriate and taken by adapting to the best style
of leadership and make every decision in favor of the growth of the organization. The decisions
are important not only for the growth but for the productivity as well. The different managers in
the different organization have the decision making based on many factors which relate to their
organization making all the managers having the decision making power according to different
styles of management. The different leadership styles and the management styles are discussed in
this report. Further, the Comparative study has been done between leadership and management
styles of organizations the differences have been discovered.
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