Developing Manager: A Comprehensive Guide to Management Skills and Career Development

The Developing Manager
1

Table of Contents
Introduction......................................................................................................................................3
LO1 Understand principles and practices of management behavior...............................................4
1.1 Compare different management styles...................................................................................4
1.2 Discuss leadership characteristics..........................................................................................6
1.3 Evaluate communication processes in selected businesses....................................................8
1.4 The analysis of organizational culture and change in an organization..................................9
LO2 Be able to review own potential as a prospective manager...................................................10
2.1 Assess own management skills performance.......................................................................10
2.2 Analyse personal strengths, weakness, opportunities, and threats.......................................11
2.3 Prioritization of objectives and target to develop own potential.........................................13
LO3 Be able to show managerial skills within a business and services context...........................14
3.1 Lead and motivate a team to achieve an agreed goal or objective.......................................14
3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements..........................................................................................15
LO4 be able to create career development a plan for employment within a business and services
context............................................................................................................................................17
4.1 Explain how own managerial and personal skills will support career development...........17
4.2 Career and personal development needs, current performance and future needs to produce
the development plan.................................................................................................................19
Conclusion.....................................................................................................................................20
References......................................................................................................................................21
2

Introduction
This report supports in assessing the practices of management behavior. Keeping the Employees
happy with their roles and keeping them satisfied is one of the most important roles of the
business organizations in today’s world so that the employees can work on the highest
productivity level of theirs. A manager can also help employees by motivating them. One of the
main jobs of the manager is to bring out the best of every employee by motivating each one of
them. Keeping this in mind, the current study will focus on two organizations that are Hospitality
and Tourism. Hotels are taken into the study for the analysis. The skills of a potential manager
are provided in this with all the required information. This report is going to include various
characteristics of leadership and styles of management. Including this, the research is focused on
the development of managers personally as well as the career that managers will get in the
management field.
3

LO1 Understand principles and practices of management behavior
1.1 Compare different management styles
The two organization chosen are PKF hotelexperts and Hilton. There are many management
styles and some of them are mentioned below:
Style PKF hotelexperts Hilton
Autocratic This style is similar to the
autocratic form of
government. In this style, the
only manager can take a
decision.
The Hilton’s manager makes
decisions without taking care
of other members and
employees.
Democratic In this type, the manager is not
the sole decision maker. His
subordinates also participate
in decision-making process.
All the decisions are taken on
the basis of majority
(Custódio, et. al, 2014).
Paternalistic In this type, decisions are
taken by management but for
the sake and growth of the
organization.
All the new policies and
decisions are presented to the
employees and ask for their
support.
Laissez-faire: In this type, manager divides
employees into teams and
appoints team leaders.
Those team leaders take a
decision and ask for
manager’s view in case of an
issue (Shukla, et. al., 2015).
4

The management style followed in PKF hotelexperts is the Laissez-faire style as because
hospitality is the most important sphere of the tourism industry. All the decisions are made by
different teams in order to deliver services timely. While in Hilton the management style is of
Paternalistic. It means the policies and regulations are presented to employees; it’s their choice to
accept or reject the proposal (Bolman and Deal, 2014).
5

1.2 Discuss leadership characteristics
Leadership is behavioral characteristic, which enables a person into a motivated life. It is the
ability to lead people and make them grow their abilities. The characteristics of leadership can be
1. Personal Characteristics: These are that leadership characteristic which used for growth
of the personal development.
2. Behavioral Characteristics: This is the basic characteristic of the leadership, whether
the person has the ability to be a leader and promotes the status of leadership in a positive
manner (Dedinova, 2015).
3. Desire Characteristic: This that characteristic, which actually make a person leader i.e.
desire to be a leader.
Figure 1: Block diagram representing leadership process
(Source: By Author)
All these qualities help in increasing the effectiveness of the work done by a person (Raišienė,
2014). The managers easily manage his firm, which improves the financial growth.
6
Leadership Characteristics
Personal
Characteristic
s
Behavioural
Characteristic
s
Desire
Characteristic
s
Results
Effectiveness