Development of an Individual Team and Organisation

DEVELOPING
INDIVIDUALS, TEAM AND
ORGANISATION

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Knowledge, skills and behaviours required by HR..............................................................1
b. Auditing Of Personal Skills Of Employee .............................................................................3
P 2. Professional Development Plan...........................................................................................6
P3. Differences Between Organisational and Individual Training; Learning And Development
.....................................................................................................................................................7
P4 Continuous Learning And Professional Development To Drive Sustainable Kfc Business
Performance................................................................................................................................8
P5 High Performance Working Contributes To Employee Engagement And Competitive
Advantage...................................................................................................................................8
P6 Approaches To Performance Management ...........................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Development of an individual depends on the planning and policies of HR. It is decided
by the HR department to provide training and development to an individual by providing some
tasks (Turner, 2014). By training an individual, it is the role and responsibility of HR department
to set an individual in a team and motivates their team spirit so, that it would be helpful for the
organisation to achieve the desired goals (Turner, 2014). This project report would be focusing
on the development of an individual, team and organisation all together in such a way that, the
enterprise would be able to achieve its desired goals and objective.
TASK 1
P1. Knowledge, skills and behaviours required by HR
Human resource's manager of KFC is conscious for right recruitment and hiring so
organisation can get the best talent in organisation, to attract the best talent manager has clearly
defined knowledge, experience and behaviour required to work with KFC based upon his
experience, organisation objective and nature of work, which is given below (Hogan, 2017).
Communication skill
Employee of KFC has to deal direct with customer so communication skill is must be
very good. Effective communication skill comprises good writing skills, active listening, non
verbal communication, being empathic and ask for feedback etc. (Sessa and London, 2015).
Quick learner
H.R want to its employee as quick learner because employees has to deal with different
problem with different complexity so they must be quick learner and self managed learned so
that KFC can get advantage of its employee learning as organisation learning (Sessa and London,
2015).
Education and knowledge requirement
Food industry is so sensitive because of its nature of work, KFC committed to provide quality
food top its customer so HR check education and experience for employee for all department so
that they are able to make their policy according to food industry requirement for instance
working in production department required employee must be post graduate in food and
beverage, Food Design Project Experience, authorised license (Aarons and et.al.,., 2015).
Leadership quality
1

KFC allot its work in teams in every department so HR want its employees have
optimum leadership quality so that in manager can appoint any person as team leader according
to their work performance (Sosik and Jung, 2018). Leadership quality include passion and
commitment, strong interpersonal skills, motivation and conflict handling skill, courage, high
integrity, strategic planning skills, cooperation etc.
Analytical and problem solving skill
Employees must have strong logical reasoning so that they are able to solve any problem
as soon as possible. To check the logical brain in employees HR take maths and reasoning test in
job recruitment process (Sosik and Jung, 2018). Employee must able to implement science and
piratical experience in real life like moisture absorption,, melting and glass transition
temperatures, degrees of crystallinity.
Computer literacy-
KFC maintain it's all data online, it uses the latest software like CRM, human resource
information system, human capital management, finance management software like SAP ERP,
comindware, Microsoft dynamics GP (Woodcock, 2017). HR want employee at least have basic
knowledge of compute so that it can easily adopt the latest computer technical solution used in
KFC.
Time management-
KFC have deadlines in respect of customer demand, production, and food projects and
marketing efforts. So its is very important that employee must have sound time management
quality so that organisation will not face problems regarding customer satisfaction (Woodcock,
2017).
Patience-
Human behaviour is most unpredicted nature and behaviour. KFC's employee has to
work with this uncertainty of customer behaviour so working in this required so much patience
to avoid unnecessary conflict (Macdonald, Burkeand Stewart, 2017). KFC kitchen also test the
patient level in employee with cooking activity for instance proper ingredients check, decoration
of food, vegetable chopped in various shapes. KFC can not comprise with health and safety of
its customer so it wants its employee to follow all the hygiene and food making standard to be
followed (Macdonald, Burkeand Stewart, 2017).
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