Human Resource Management and Performance Improvement

The given document is an assignment on Human Resource Management and Performance Improvement, focusing on the company Whirlpool. The assignment discusses various HR strategies implemented by Whirlpool during its crisis time, including collaborative working, performance management, effective communication, and balance scorecard analysis. It also highlights how these strategies helped in improving employee productivity, sales, and engagement. The document is a valuable resource for students studying Human Resource Management and Performance Improvement.

DEVELOPMENTS
INDIVIDUAL, TEAMS AND
ORGANISATIONS

Contents
INTRODUCTION...........................................................................................................................1
P1 Appropriate and professional knowledge, skills and behaviour required by the HR
professionals ...............................................................................................................................1
P2 Personal skills audit to identify appropriate knowledge, skills and behaviours and
professional development plan....................................................................................................3
P3 difference between organisational and individual learning, training and development........5
P4 Need for continues learning and professional developments to drive sustainable business
performance.................................................................................................................................7
P5 Contribution of HPW to employee engagement and competitive advantage within a
specific organisational situation...................................................................................................9
P6 Different approaches to performance management that support high performance culture
and commitment.........................................................................................................................11
CONCLUSION .............................................................................................................................12

INTRODUCTION
Developments means use of scientific and technical knowledge in systematic way to meet
the specific objectives or requirements. Individual, team and organisation developments are
different terms to develop in different segment. Report summarized about the professional
knowledge, skills and behaviour required by HR professional. Personal skills audit to identify the
knowledge and skills, differences between organisational and individual learning, training and
development. Need of continues learning and professional development to sustainable business
performance and what are the contribution of HPW to employee engagement and competitive
advantages within a specific situation. Different approaches to performance management, and
demonstrate how they can support high-performance culture and commitment.
P1 Appropriate and professional knowledge, skills and behaviour required by the HR
professionals
Knowledge, skills and behaviours required by the HR professionals of Whirlpool’s that
are below.
KNOWLEDGE
Knowledge of benefits programs- knowledge of the benefits that are provided by the
company is important for the HR to know all about that its help them to focus on the
organization's activity. And they can aware the employees in appropriate way. Its help to make
them the strategic planning
Law and government – knowledge of laws, legal codes, procedures of court,
government regulations, executive orders, political process, agency rules. There are many laws
and rules HR manager has responsibilities to have that all knowledge which can help the
organisations to work in smooth environment(Mendes and Machado, 2015.).
Education and training- It is the factor which help the company’s employee to get the
chance to improve themselves, knowledge of the principle and methods for curriculum and
training design, HR have knowledge of the teaching the individual and the group and also have
the knowledge of measurement of training effects.
Health and safety – Knowledge related to the use of equipment, machines and
performing any operational activity in the organisation is very essential in order to promote and
maintain safety of the employees working in an organisation. The Human resource professional
needs to take care of employees’ safety by conducting proper induction programs for them.
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General awareness – The other essential component related to knowledge required by
HR professional is the general awareness required to recruit, manage and develop a strong
workforce within an organisation. This general awareness is related to the HR policies, roles and
responsibilities.
SKILLS
Listening skills- HR manager has a skill to a good listening power, giving full attention
on the other people saying, its help them to understand their concern and the points are being
made, and ask people about their suggestions and appropriate questions, and don't interrupt in
between. This skill is important to get the employees and other people's issue and idea.
Good speaking skills- HR manager must have to be a good speaker who can put their
thoughts in front of the other people and he will able to motivate the staff who is working in the
company, motivation of employee is important if HR manager don't have the speaking skills than
its not possible to be a good manager
Decision making skills- There are many issues and problems are come during the
organisation operation which have to face by HR manager so it is his responsibilities to make the
appropriate decision on the situation. So HR manage r has to be enough skills to be a good
decision maker.
BEHAVIOUR
Trustworthiness- In any organisation managing the tension of opposites, ensuring that
what is happening in the business that should be informed to the employees and ensure that their
confidence is never betrayed it is essential for the success of any HR manager, there should be
the special connection between the HR manager and employees in manner that result is
trustworthiness (Mone and London,2018).
Adaptability - HR manager has to collect the relevant information and adjust the planned
work according to the situation. To address the multiple demands and priorities in a changing
environment by applying critical thinking.
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P2 Personal skills audit to identify appropriate knowledge, skills and behaviours and professional
development plan
HR manager is doing the personal skills audit and making development plan for achieve
the business goals this all the process is doing for to overcome the time of crisis and restructuring
process.
Personal skill audit- Whirlpool's employees are in the one day team development
session. To make more improve of this training human resource professional must be involved in
doing personal skill audit. It help the employee of the Whirlpool to identify their strengths and
weakness which help them to survive in competitive market. This personal skill audit has some
following steps-
STRENGTHS-
 HR managers are expert in their
company,s industry. It helps them to
make effective decision and hiring
process for the whirlpool's
 HR managers are responsible to brings
the changes of different structure of the
whirlpool's. This one day session will
also help for this (Austin and Pinkleton,
2015).
 Time management skills
 Good presentation
 have perfect interpersonal skills.
WEAKNESS-
 Changes are not always good for the
company so HR professionals needs to
develop their skills to adopt the changes
and make the changes in the HR
practices. Not each and every
individual can adapt changes which is a
major weakness for an HR professional.
 Lack of problem solving skills.
 Communication skills.
 Lack of confidentiality skills
 adaptability skills
OPPORTUNITIES
 It is the opportunities for the human
resource team to manage team
effectively at the time of crisis and it is
help them for personal growth.
 There will be many advantages can
come in the whirlpool by the changes.
THREATS-
 Losing of the company's objectives at
the time of crisis is the threat of the
whirlpool's. Human resource manager
has to manage it with their skills.
 Lack of the effective workforce in the
company can the cause of the threats.
Whirlpool's manager have to also
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ensure that there is enough employee
to maintain the growth of the
company.
Professional development plan
Professional development plan help the company in order to achieve the objectives
during the crisis period. It can also help to complete the assigned task with effectiveness and
proficiency.
Skills to be developed Strategy Resource required Time duration
adaptability skills These objectives can only
achieve by the mutual
understanding with the
staff who are working the
Whirlpool's. This relation
can created by the time of
team meeting sessions.
Interact with employees
more and more can help
the human resource to
improve the skills as well
as it help to know the
need and demand of
individual and team,
members of whirlpool's
Online sources,
interaction with
other managers etc.
2-3 months
Conflict management
skills
Its important to the
human resource
management to manage
the conflict in
organization it can help
the organisations as well
as their professional
Other s manager
and staff
1-2 months
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growth. Involving and
communicate with the
employees of the
company can mange
conflict with
employees .it help them
to get much know about
the whirlpools staff
Communication skills Start attending seminars
and present my self in
meetings
Employees and
trainers
1 month
Confidentiality skills Need to familiarise
myself with new GDPR
rules
Books 2 weeks
P3 difference between organisational and individual learning, training and development.
Human resource professional have to develop the learning of individual and
organisational training and development it is very important to whirlpool at the time of crisis.
Basis Organisational Learning Individual learning
learning Organisational learning relate
to the process of creating,
retaining and transferring the
knowledge of within the
organisation. At the time of
crisis, time of changes,
manage conflict this will help
the human resource manger to
gain wider ideas which HR can
implement in result it
improved the efficiency of the
work. Learning in organisation
Changes has been structured
in whirlpool's it is important
aspect. This process include
capacity to build knowledge
while observing the rules,
regulations and procedures
being followed in
organisations. This will help
the organisation's employee to
identify the strengths and skills
which one team meeting can
established properly(Konak,
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will develop the insights of the
employee by the Human
resource manager to overcome
in crisis period. it helps both
employees as well as employer
.Organisational learning leads
to more innovation and
creativity it's also increase the
speed of the work help to
achieve the success with ma ny
opportunities. Shared
understanding among
employees established by the
human resource professional
through organisational
learning with the help of
companies rules and
procedures.
Clark and Nasereddin 2014.).
Training & Development It is most important element
for team, individual and
human resource personnel. A
well train staff help in grow of
whirlpool. It helps the
workforce to gains new skills
and its helps to provide better
customer service,
improvements in productivity
and better for work safety. it
helps to increase the capacity
of learning of the workers and
create more efficiency in team.
Individual training is basically
conducted when an employee
of the company improve their
personal skills, talent and
methods. Its help the human
resource management and
employees to develop the
motivation and confidence. Its
also boost there willing power
that help them in managing
changes and crisis which is
going on in
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organisational training will
improve the skills and of
workers and human resource
professional which help them
to adjust in the change
environment.
Organisational development
helps to human resource
professional to manage and
adopt the changes in
whirlpool. It's help the
company to work in flow.
Organisational development
help to improve efficiency and
effectiveness of team working
in whirlpool's. Its help to
develop in each segment in the
company that help in the
opposite situation to face and
survive.
organisation(Cacioppe 2017).
Individual development
support the employees to
achieve the short and long term
goals and its help to improve
in the current job of the
employee. Its main purpose is
to develop the employees skills
which help them to achieve
their goals. It is a tool to assist
the employees in career and
personal developments.
P4 Need for continues learning and professional developments to drive sustainable business
performance.
In whirlpool's for the individual and team who are working,for them continuous learning
and professional development is most necessary. Whirlpool is going the under the structural
changes and crisis, and they have to faces daily new problems and for resolve that they have to
attain team meetings. the importance of professional developments can be understand by
learning cycle theories;
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Kolb experiential learning style theory;
this theory have 4 simple elements which are concrete experience, Reflective observation,
abstract conceptualisation and active experimentation
1 concrete experience- being involved in a new experience. It means that if whirlpool's
want to successfully implement the change and new methods then human resource personnel
needs to learn from the experience of other who have previous knowledge of that. It support the
human resource personnel, team and individual to get the ideas about the implementation of new
methods from the different perceptions of people. Gather the information from the analyses of
crisis and changes that are going in company. It's help the human resource personnel to solve the
problem. Diverging will help the teams in improve of performance in changing environment and
guide them in generating new and innovative ideas that help the company to grow(Egbu 2014).
2 Reflective observation- at the time of crisis in whirlpool's these elements includes
applying the new ideas and concepts which is very necessary for the company. Assimilation also
lays a keen focus the people. In the changing environment of the organisation this style improve
the efficiency of workers which makes it easier for them to adjust in new environment of the
organisations. Needs and wants of the employee can know by the learning with the help of
observation and monitoring .
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Illustration 1: Kolb's Learning Styles and
Experiential Learning Cycle
(source;learning cycle theory. 2018.,)

3 abstract conceptualisation- through the individual learning human resource
professional, team and individual solve challenges that is the focus of this style. This aspect
would be beneficial for them at the time of changes in whirlpool's. For the saving cost and time it
can also help the organisation it help the worker to enhance their capabilities and enable the
specialists and technological abilities.
4 Active experimentation-Rather than the logic approach in this element team,
individual depend on experimental approach. This learning process support human resource
professional to be attracted to the new challenges and ideas so that whirlpool can overcome in
the time of crisis and change environment. New approach help in the company to grow.
Theory of multiple intelligence
This theory explains that every individual posses some amount of intelligence that makes
them unique in there working. It can be implemented while learning something new by the
human resource professional, teams and individuals. This will assist company in gaining
competitive advantages and also adhere to changes which has been made by NAR in the time of
crisis.
From the above, Whirlpool can take out proposition by making the process more
effective and using Kolbs theory which further help to raise the performance of an employee. For
providing training and development, active experimentation can be used. To analyse the strength
of employees, the system also take proper feedback from the employees and can take action for
their further development. In this way, Whirlpool also boost their employee performance.
P5 Contribution of HPW to employee engagement and competitive advantage within a specific
organisational situation.
High performance work practice help to make the employee work more effective and
increase production capacity and profit of the organisations. High performance work practices
provide many advantages in whirlpool. this process will help in improving the organisations
process strongly and enhance the team performance to deliver the expected result. It includes:
Better employee attitude- its help the employees to make effective and they take more
responsibilities for improving the productions, service, processes. They take more interest in
their work and increase In the degree of innovation. Its help launch band introduce more
products and service to the market. In shorter time spans, and employees positive mentality and
higher engagement its help.
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Cooperation inside and outside the organisations- it helps the employees to cooperate
with inside and outside the organisations with the colleagues and department heads and
externally with suppliers and customers. Its help the employees to feel that they are the part of an
organizations value and they will more open with the idea presentation to other. Between the
organisational, managers and employees there are better and more frequent dialogues.
A better organisations- In compared to its peer group the organisations has a more
unique strategy. Execution of the strategy and content, often in both this uniqueness can be found
its help the organisations to apart from the competitors its help to attract the new customers and
potential employees. Its help the employees to more focus on the work and help to maintain the
discipline. In business community and social in general it helps the organisations to make enjoys
a better reputation. Employees also feel a strong corporate social responsibility.
Good financial result- This all the advantages discussed above non financial benefits
translate into clear financial benefits. From the same people productivity and success increase. If
cost is lower and turnover is high then also profitability will increase. Market share lift up as the
organisation rises towards the top of the sector. The financial situation of the organization a
stabilizes and improve if costs and budgets are better under control.
Competitive Advantages- a better financial results can be achieve from the higher HPO
scores. If Organisation has achieves the higher HPO scores in sector its help to stand with the
best financial results in compare to competitors. This will also apply on the organisational units
if a unit with the highest average HPO scores that's also have the best financial performance of
all the units and vice versa.
Commitment to the company- For the purpose of improving the individual as well as
team level working high performance work practice in the tough time ensure the commitment of
workers and the board of management. Changes and new methods which are implemented in
company by the Human resource professional they also have to be engaged with the providing of
training and learning to the employees. This help to achieve the competitive advantages.
Meetings were been arranged by whirlpool's in order to solve the critical issues.
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P6 Different approaches to performance management that support high performance culture and
commitment
Performance management- It is the process by which managers and company work
together to plan, monitor and review an employee,s work objective and overall contribution to
the organisation.
Purpose of management- Main purpose of the performance management system is to
ensure and assess that the employee are doing there work properly and with satisfactory manner
or not which help to contribute to achieve the overall business objectives.
Collaborative working, performance management and many more different approaches
are undertaken by the whirlpool that support to the culture of commitment establish in the
organisation. It also helps in gaining competitive advantages. These approaches include;
Collaborative working- whirlpool is suffering from through the critical crisis time and is
implementing structural changes in company. Collaborative working is implemented by
company for successfully establishment. Joint partnership methods or team has been done this
work(Stoker and et. al., 2011). This strategy help to save the time and to improve the workforce
efficiency and skill.
To enhance the goodwill in market during the tough time of whirlpool, company has been
collaborated with any established firm as it will establish a culture of high performance, increase
in efficiency, provides employees with new opportunities and saves the cost of the company.
Performance management- To review and evaluate the any workers work performance
and contribution to the organisation this method in which human resource professionals and
employees work together. Whirlpool will be benefited by this while implementing changes as it
includes activities that makes sure the objective s set up by the workers are directly linked with
organisational goals and are met in an effective and efficient manner. To perform better and
established the culture of commitment in the company its help to motivate the employees. At the
time of crisis in whirlpool its help to growing productivity, improve in sales and also enhance the
employee's engagement in the organisations. It creates the belongingness in team, individual and
employees. It focuses on the same direction and strategy of the company and in this management
right people are appointed for specific job.
Effective communication- The analysing of the demand of the workers board of
management can help to create their satisfaction. This will increase the retention of employees
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during the critical phase of organisation. From the one day session its help the development so
that the innovative ideas can be taken from the different employees. Effective communication
also builds an informal relationship among employees and management.
Balance scorecard analysis: It is the best method which is used in order to analysis the
performance of the employee of Whirlpool and that can be used by managers in order to keep
track of an execution of all the activities so that proper monitoring and controlling can be done.
This tool is actually done in order to measure the performance of an employee and through this a
choice of data can be measured by the employees of Whirlpool it become the key component of
structured approaches which help to corporate strategic management.
CONCLUSION
From the above, study has been summarised that human resource professionals have to
posses skills like managing conflicts, effective communications, dealing with honesty and
fairness, they have to get engaged in creating professional development plan. One day session
helps the company to survive in the crisis time of the company. How personal audit help to
improve the company and it s employees during the changes and methods and factors of
learning, training and development are different in the segment of individual level and
organisational level. Further, report has discussed on the high performance working has helped
employees in increasing there efficiency and productivity.
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