Strategic Human Resource Management of DHL Express Company

Strategic Human Resource Management of DHL Express Company 1
STRATEGIC HUMAN RESOURCE MANAGEMENT OF DHL EXPRESS COMPANY
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Strategic Human Resource Management of DHL Express Company 2
Executive Summary
In every changing competitive business settings in the recent world, strategic human resource
management (SHRM) is one of essential source used in attaining aggressive advantage. Strategic
resource of managing human can play role to maintain spirited advantage for different
organizations. They attain such sustained spirited gain through aiding the progress of
competencies particular to firm. Moreover, SHRM concerns with the development of the linkage
amid the aims for overall strategies of business as well as the human resource implementation
and strategy. This report also aims at investigating two different HRM practices and explaining
different recommendations why the selected approaches need to be improved. The report
illustrates how the constant improvement in operations and technological usage aid individuals to
utilize other means within its SHRM in sending their parcels together with messages to various
places around the global society. This study illustrates how ideal SHRM on the operations of
DHL express has improved its operations of forwarding along with business of chain supply
worldwide. Therefore, this research paperwork examines the SHRM with DHL express as a case
study.
Introduction
DHL express refers to the section of Deutsche Post that offers global express services of mail.
Originally, this organization was founded in early days of 1969 with the objective of delivering
document between two towns that include San Francisco together with Honolulu. Through
appropriate set of SHRM, the corporation has been able to expand its services through the global
society by late 1970s (Lichtenstein 2013, p. 105). The corporation has had huge interest in
offshore along with inter-continental deliveries, but the achievement of FedEx prompted their

Strategic Human Resource Management of DHL Express Company 3
expansion into US markets that commenced in 1983. Through the use of appropriate SHRM, this
company has aggressively expanded to different nations that at one time could not be served by
any other service of delivering parcels. Such nations comprised of Eastern Bloc, Individual
Republic of China, together with Vietnam. For extended period, DHL Express has been on
spirited competition in its business setting with share of market, but because it is a service based
corporation, it has concentrated more on its internal factors in improving its market shares. Some
of its factors include human resource management strategies with the aim of gaining competitive
advantage (Mastracci and Arreola 2016, p. 141). Therefore, this report has the primary focus of
examining strategy used by DHL express Company to manage its operations while analyzing
that this company uses to manage its human resources strategically.
Appropriate usage of SHRM has enabled DHL express to open different operational branches in
about two hundred and twenty countries globally. Apart from having various offices in the entire
globe, the corporation still experiences changes in its resource management leading to the need
of having appropriate approach in attaining the best management approach in its operations
(Nicolaides and Schoenmaekers 2014, p. 54). The changes happen in operations of DHL express
due to several factors. Some of these factors that lead to changes include advancement in usage
of technology, improved communication and transport networks, along with the channels of
communication that are modernized. Such differences in strategic management of human
resources by the company have enabled it to operate within the society that find the alternative,
cheaper means, comfortable, and convenient approach in communicating and sending their
goods to various destinations. With all changes brought about by SHRM in operations of DHL
express, the company is able to focus its operations on the ideas and views that allow the
operators at different departments to attain quality work in operations that deal with express

Strategic Human Resource Management of DHL Express Company 4
deliveries. The strategies have allowed the company to improve in its operations of global
delivering of freight through road transport, air, and rails in different places as per the request of
clients (Sołoducho-Pelc 2013, p. 49). The use of essential strategies has ensured the company to
offer appropriate solutions in its warehouse. The improvements in warehouse through the use of
SHRM have been evident in the manner different goods and services are offered within the
company. The strategies have improved the storage in warehouse, repairs to different machines
for operations, improved packaging of customer’s products, and timely delivery of mails
internationally, together with involvement of several other services that transacts with logistics.
Strategic Human Resource management for DHL Express Company
The focus that the SHRM has on operations of DHL express’s supply chain has enabled the
corporation to operate while focusing on improving two essential departments. These
departments include delivery of mail globally and transport as well as logistics sector (Tadić,
Zečević, and Krstić 2015, p. 327). Instances of globalization, advancement in information
technology, and advanced usage of internet have made the company to use appropriate
techniques in human resource management to narrow down the gaps that might exist in
operations of DHL Express and other organizations that are dealing with similar services and
chain of supply. All strategies in human resource management have made DHL express to
experience progressive changes in its daily operations. For example, operation strategy presented
by SHRM of the supply chain of this company stays to be crucial element that leads to
achievement of the supply chain of organization (Ward, Berensen, and Daniels 2018, p. 477).
The process enables the company to be capable of overseeing the process that deals with
integration of every plan in operation of the company. SHRM has emerged in business