Operations of Diamond Bar in Sydney, Australia

This document discusses the operations of Diamond Bar, a bar cum restaurant located in Sydney, Australia. It covers the name and style of the bar, service, uniform, food, drink list, and cost calculation. The bar offers a variety of cocktails and soft drinks, and serves different snacks and meat-based dishes. The staffs have different uniforms as per their job and duties, and the bar imposes a flat 80% profit on the cost of each drink. Read more on Desklib.

Running head: HOSPITALITY OPERATIONS 2
Hospitality Operations 2
Name of the Student:
Name of the University:
Authors Note:

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HOSPITALITY OPERATIONS 2
Executive summary:
Managing a bar is a very delicate task for the bar owners and management. Peoples use
bar as a mean to relax and enjoy themselves. Generally after a long day of work or at the
weekends, office goers, business men, women and people in general visit bars to enjoy free time
and have drinks. A detailed discussion on the operations of Diamond Bar, located in Sydney,
Australia, outlined in this document.

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HOSPITALITY OPERATIONS 2
Contents
Executive summary:........................................................................................................................1
Introduction:....................................................................................................................................3
Findings:..........................................................................................................................................3
Name and style of the bar:...........................................................................................................3
Service:........................................................................................................................................3
Uniform:......................................................................................................................................4
Food:............................................................................................................................................4
Drink list:.....................................................................................................................................5
Drink list for explanation:............................................................................................................9
Calculation of cost:....................................................................................................................10
Conclusion:....................................................................................................................................19
References:....................................................................................................................................20

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HOSPITALITY OPERATIONS 2
Introduction:
A bar must have all essential ingredients for people to feel excited to visit time and time again.
The most important aspect of a bar is its offerings in soft and hard drinks. Apart from drinks
availability of different snacks and recipe is also important for the success of a bar. The
document prepared below has specifically focused on the operations of a bar located in Sydney
Australia.
Findings:
The detailed findings from the operational perspective of the bar located in Sydney is presented
in a report format below to help the readers to understand the various aspects of operations of a
bar in this part of the world.
Name and style of the bar:
Diamond Bar is a bar come restaurant located in 240 Kent Street, Sydney Australia. The bar has
recently opened to a rapturous welcome by the locals as they throng inside bar on the opening
day and on subsequent days after that. Diamond serves all types of soft drinks and significant
variety of cocktails to its customers.
Bar in a restaurant is the theme for the bar as this will allow the bar to serve not only drinks to its
guest but also delicious foods with specific use of smoke.
Service:
As already mentioned that the bar offers its guests a variety of cocktails. The bar has already
made a significant impact on the guests mind with its delicious recipe which include different
types of snacks and meats based dishes. Diamond operates as a bar cum restaurant hence, it
specifically takes care of its menu to attract the attention of the guests (Singh, Kaushik, Soni &

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HOSPITALITY OPERATIONS 2
Lamba, 2014). The bar in general is open from 6.00 in the evening to 12.00 in the midnight.
However, on occasion purposes the Administration, Sydney has allowed special permission to
keep the bar open for the whole night. The bar serves drinks and foods to its guests and with its
dedicated staffs, the hospitality services of Diamond has already received rave reviews from the
guests (Mirzaei, Niroomand & Zare, 2016). In order to make a distinct identity of its own in the
market Diamond bar will provide its own signature cocktails apart from the regular cocktails
which are generally available in all the bars. The signature cocktails of the bar are Solitaire
Sangrita, Pinacolado d’ Diamond, Daiquiri d' Diamond, Cosmopolitan gem and Sapphire
Martini.
Uniform:
The staffs have given different uniforms as per the requirement of their job and duties in the bar.
The bar boys and girls in order to be comfortable and classy at the same time have been provided
with sleeveless shirt and pants and shorts for girls. The bar girls and boys must have big
handkerchief to ensure in case of any spilling of drinks, handkerchiefs can be used to wipe of the
drinks immediately (Segal, 2015).
The bar attendant who serves and prepare cocktail at the counters must wear black shirt and
black pants. The bar manager is needed to dress up in a corporate avatar to look every bit of a
manager. The security guards both inside and outside the bars have to wear t-shirts and full
trousers. They have the responsibility to ensure there is no untoward incidents inside and outside
the bars involving the guests of the bar. It is important for all the staffs and employees to strictly
follow the uniform guidelines while providing services to the guests (Terhorst & Erkuş‐Öztürk,
2018).

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HOSPITALITY OPERATIONS 2
Food:
As already mentioned Diamond is a bar cum restaurant thus, food is an essential element of the
bar. Along with cocktails and soft drinks serves Diamond serves the following foods to the
guests (attached along with the respective prices of food items).
Menu items Price ($) individual pack Family pack (4 plates)
Diamond Chicken wings 30.00 110.00
Nachos e diamond 25.00 90.00
French fries 5.00 16.00
Chicken diamond fingers 35.00 120.00
Mozzarella sticks e diamond 15.00 50.00
Cheeseburger 10.00 35.00
Pizza Onion 12.00 40.00
Chicken Pizza 20.00 70.00
Fried chicken 12.00 45.00
Apart from the above there other items of foods which are generally made as per the orders of
the guests. All items are freshly prepared and served to the guests. Since Diamond is a bar cum
restaurant the management should make sure that different varieties of foods are available for the
guests. This will help the bar to increase its goodwill in the market by attracting new guests (Lee,
Pagano, Morrison, Gruenewald & Wittman, 2018).

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HOSPITALITY OPERATIONS 2
Drink list:
As already mentioned the reasons people visits bar at the weekend of after a hard day’s work is
to enjoy and relax. Fresh drinks including cocktails help guests to refresh their mood and enjoy
some quality time. The variety of drinks offered by a bar is one of the most important selling
points of the bar. Hence, it is important for any bar to have an attractive list of drinks to offer to
its guests. In case of Diamond the drink list has been classified into two categories; these are soft
drinks and cocktail. Here are the list of soft drinks and cocktails offered by the bar to its guests
(Pearson, 2018).
Soft drinks Type
Pepsi Both can and bottles are available
Coca Cola Both can and bottles are available
Diet Coke Only can
Fresh lime juice Only bottle available
Fresh grapefruit juice Only bottle available
Fresh soda Only bottle available
Fresh water melon juice Both can and bottles are available
Fresh pineapple juice Only bottle available
Fresh apple juice Both can and bottles are available
Fresh orange juice Both can and bottles are available

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HOSPITALITY OPERATIONS 2
The list of cocktails offered by the bar to its guests are mentioned in the table below along with
the main ingredients which are used to prepare the cocktails:
Solitaire Sangrita
Ingredient
Lime Juice
Orange juice
Grape fruit juice
Tomato juice
Garnish twisted lemon
Sapphire Martini
Ingredient
Vodka

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HOSPITALITY OPERATIONS 2
Simple syrup
Coffee liqueur
Freshly brewed espresso
Pinacolado d’ Diamond
Ingredient
White rum
Coconut cream
Heavy cream
Unsweetened pineapple juice
Daiquiri d' Diamond

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HOSPITALITY OPERATIONS 2
Ingredient
Light rum
Demara sugar syrup
Fresh lime Juice
Cranberry Juice
Garnish with lime twist
Cosmopolitan gem
Ingredient
Citron Vodka
Cointreau liqueur
Fresh lime Juice
Cranberry Juice

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Drink list for explanation:
Drink list for explanation provided below is mainly to let the guests chose whether they would
prefer taking soft drinks or cocktail. Thus the list for explanation includes the different drinks
with appropriate classification as soft drink or cocktail (Sinclair & Carr, 2018).
Soft drinks Characteristics Drink
item no.
in the
list
Pepsi Soft drink 1
Coca Cola Soft drink 2
Diet Coke Soft drink 3
Fresh lime juice Soft drink 4
Fresh grapefruit juice Soft drink 5
Fresh soda Soft drink 6
Fresh water melon juice Soft drink 7
Fresh pineapple juice Soft drink 8
Fresh apple juice Soft drink 9
Fresh orange juice Soft drink 10
Solitaire Sangrita Cocktail 11

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HOSPITALITY OPERATIONS 2
Cosmopolitan gem Cocktail 12
Pinacolado d’ Diamond Cocktail 13
Daiquiri d' Diamond Cocktail 14
Sapphire Martini Cocktail 15
The third column in the drink explanation list contains attached item number for the benefit of
the guests. Thus, at the time of placing orders the guest can also simply mention the drink
number instead of mentioning the name of the drink (Staples, 2015).
Calculation of cost:
The bar imposes a flat 80% profit on the cost of each drink. Thus, the cost of soft drinks are as
per the market rate. The bar imposes an additional 80% on the cost of purchase of soft drinks
while billing the guests. Thus, no calculation for cost of soft drinks are shown here. However,
since the cocktails are specifically made by the bar attendants for the guests it is important to
calculate the cost of different cocktails. A detailed calculation showing the cost of different
ingredients used in preparing different cocktails are provided here. It is important to remember
here that this are only cost of cocktails and not the prices that the bar charges from its guests
(Davis, Lockwood, Alcott & Pantelidis, 2018).
Solitaire Sangrita
Ingredient Bottle Bottle $/ml Amount used in
cocktail recipe
Cost

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HOSPITALITY OPERATIONS 2
Size (ml) Price (ml)
Lime Juice 250 $4.00 $0.02 20 $0.32
Orange juice 360 $12.00 $0.03 30 $1.00
Grape fruit juice 360 $14.00 $0.04 30 $1.17
Tomato juice 360 $6.00 $0.02 10 $0.17
Garnish twisted lemon 1.25
Total Cost: $3.90
Cosmopolitan gem
Ingredient Bottle
Size
(ml)
Bottle
Price
$/ml Amount used
in cocktail
recipe (ml)
Cost
Citron Vodka 120 $12.00 $0.10 30 $3.00
Cointreau liqueur 60 $10.00 $0.17 10 $1.67
Fresh lime Juice 250 $4.00 $0.02 10 $0.16
Cranberry Juice 250 $6.00 $0.02 20 $0.48

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HOSPITALITY OPERATIONS 2
Total Cost: $5.31
Daiquiri d' Diamond
Ingredient Bottle Size (ml) Bottle
Price
$/ml Amount used
in cocktail
recipe (ml)
Cost
Light rum 120 $14.00 $0.12 20 $2.33
Demara sugar syrup 60 $10.00 $0.17 8 $1.33
Fresh lime Juice 250 $4.00 $0.02 8 $0.13
Cranberry Juice 250 $6.00 $0.02 20 $0.48
Garnish with lime twist 0.12
Total Cost: $4.39
Pinacolado Diamond
Ingredient Bottle
Size (ml)
Bottle
Price
$/ml Amount used in
cocktail recipe
Cost

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HOSPITALITY OPERATIONS 2
(ml)
White rum 120 $12.00 $0.10 20 $2.00
Coconut cream 240 $10.00 $0.04 20 $0.83
Heavy cream 150 $8.00 $0.05 10 $0.53
Unsweetened pineapple
juice
240 $4.00 $0.02 20 $0.33
Total Cost: $3.70
Sapphire Martini
Ingredient Bottle Size
(ml)
Bottle
Price
$/ml Amount used in cocktail
recipe (ml)
Cost
Vodka 180 $20.00 $0.11 20 $2.22
Simple syrup 120 $6.00 $0.05 8 $0.40
Coffee liqueur 120 $8.00 $0.07 8 $0.53
Freshly brewed 120 $12.00 $0.10 12 $1.20

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espresso
Total Cost: $4.36
Recipe card:
Recipe card for food items and cocktails are provided below:
Food items recipe:
Menu items Main ingredients Supporting ingredients
Diamond Chicken wings Chicken Potato, tomato, other vegetables, oil
and spice
Nachos e diamond Lean lamb Mexican style tomato, grated cheese,
sour cream, chilli bean Spring
onions, spice and oil.
French fries Potato Vegetable oil, soybean oil and
garnishing staffs (Van der Wagen&

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HOSPITALITY OPERATIONS 2
Goonetilleke, 2015)
Chicken diamond fingers Chicken Vegetables, potato and oil
Mozzarella sticks e diamond Flour, Italian style
breadcrumbs and eggs
Vegetable oil and pizza sauce
Cheeseburger Cheese and burger Cream and sauce
Pizza Onion Onions and pizza
dough
Dried thyme, salt and butter
Chicken Pizza Chicken and Pizza
dough
Cream, salt, butter and garnishing
staffs (Roberts & Shea, 2017)
Fried chicken Chicken Oil and flour
Cocktails recipe:
Pinacolado Diamond
Ingredient Amount used in
cocktail recipe (ml)
White rum 20

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HOSPITALITY OPERATIONS 2
Coconut cream 20
Heavy cream 10
Unsweetened pineapple juice 20
Solitaire Sangrita
Ingredient Amount used in
cocktail recipe (ml)
Lime Juice 20
Orange juice 30
Grape fruit juice 30
Tomato juice (Wen, Hu, De Clercq, Beck, Zhang, Zhang & Liu,
2018)
10
Garnish twisted lemon
Daiquiri d' Diamond

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HOSPITALITY OPERATIONS 2
Ingredient Amount used in
cocktail recipe (ml)
Light rum 20
Demara sugar syrup 8
Fresh lime Juice 8
Cranberry Juice 20
Garnish with lime twist
Cosmopolitan gem
Ingredient Amount used in
cocktail recipe (ml)
Citron Vodka 30
Cointreau liqueur 10
Fresh lime Juice 10
Cranberry Juice 20

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HOSPITALITY OPERATIONS 2
Sapphire Martini
Ingredient Amount used in
cocktail recipe (ml)
Vodka 20
Simple syrup 8
Coffee liqueur 8
Freshly brewed espresso 12
Conclusion:
Concluding from above it is clear that in order to run a bar properly it is important to decide on
the drink list and the food items to be offered to the guests. Considering the objective of the
guests is to enjoy and relax in the free time thus, providing top quality food items and drinks is
extremely essential to the successful operation of the bar. Cocktails and soft drinks are most

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HOSPITALITY OPERATIONS 2
important to the functioning of a bar thus, special attention shall be given on offering varieties of
cocktails and delicious food items. The signature cocktails of the bar will help it to attract guests
from all across the city as the in-house signature cocktails are not available in where else except
in Diamond. Considering the theme of Diamond is bar in a restaurant thus, along with cocktails
the management should specifically focussed on food items to ensure that the guests are satisfied
with the services of the bar.

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HOSPITALITY OPERATIONS 2
References:
Davis, B., Lockwood, A., Alcott, P., & Pantelidis, I. S. (2018). Food and beverage management.
Routledge.
Lee, J. P., Pagano, A., Morrison, C., Gruenewald, P. J., & Wittman, F. D. (2018). Late night
environments: Bar “morphing” increases risky alcohol sales in on-premise
outlets. Drugs: Education, Prevention and Policy, 25(5), 431-437.
Mirzaei, N., Niroomand, S., & Zare, R. (2016). Application of statistical process control in
service industry: A case study of the restaurant sector. Journal of Modelling in
Management, 11(3), 763-782.
Pearson, T. (2018). Timor Leste's oil and gas: origins of a dirty dispute. Guardian (Sydney),
(1814), 5.
Roberts, C., & Shea, L. J. (2017). Dining behaviors: Considering a foodservice theory of in-
home, local community, and eating while traveling. Journal of Hospitality & Tourism
Research, 41(4), 393-397.
Segal, S. (2015). Keeping it in the Kitchen: An Analysis of Intellectual Property Protection
Through Trade Secrets in the Restaurant Industry. Cardozo L. Rev., 37, 1523.
Sinclair, J., & Carr, B. (2018). Making a market for Mexican food in Australia. Journal of
Historical Research in Marketing, 10(2), 175-190.
Singh, S. K., Kaushik, V., Soni, S., & Lamba, N. (2014). Waste Management in Restaurants: A
Review. International Journal of Emerging Engineering Research and Technology, 2(2),
14-24.

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HOSPITALITY OPERATIONS 2
Staples, C. A. H. (2015). Restaurant and bar owners and managers respond to North Carolina's
smoke-free law, electronic cigarette use inside their businesses, and smoke-free outdoor
seating areas.
Terhorst, P., & Erkuş‐Öztürk, H. (2018). Carriers of Change and Continuity: New Restaurants in
Amsterdam. Tijdschrift voor economische en sociale geografie, 109(1), 144-160.
Van der Wagen, L., & Goonetilleke, A. (2015). Hospitality Management, Strategy and
Operations. Pearson Higher Education AU.
Wen, Z., Hu, S., De Clercq, D., Beck, M. B., Zhang, H., Zhang, H., ... & Liu, J. (2018). Design,
implementation, and evaluation of an Internet of Things (IoT) network system for
restaurant food waste management. Waste Management, 73, 26-38.