Digital customer experience management assignment.  Implementing digital technology in managing customer experience. Hilton can use variety of CRM systems. Zoho

Digital customer experience management

This article discusses the role of digital technology in managing customer experience and improving customer service. It highlights the importance of CRM systems and how they can be used to track sales records and purchase behavior of individual consumers. The article also provides insights on how Docklands Academy can use digital technology to make their International food event successful. The references section includes books and journals related to the topic.

Implementing Digital Technology in Managing Customer Experience

This report discusses the importance of managing customer experience in the marketplace and how digital technology can help in achieving this. It includes a case study of Dockland Academy and their partner restaurant Hazev, focusing on the use of CRM systems and customer service strategies to improve sales and develop a positive brand image.

Digital customer experience management