Effectiveness of Digital Marketing - BMP3006 Practical Digital Marketing
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This article discusses the effectiveness of digital marketing and the key elements of the marketing mix and communication mix. It also explains how social media channels like LinkedIn, Facebook, Twitter, and Snapchat are used as part of a brand's communication strategy.
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BSc (Hons) Business Management with Foundation BMP3006 Practical Digital Marketing Assessment 1 Effectiveness of Digital Marketing Submitted by: Name: ID: Contents 1
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Part 1p-p Description and discussion of the Marketing mix with examples p Description and discussion of the key elements of the communications mix with examplesp Part 2p-p Explanation of how each of the social media channels are used as part of a brand’s or company’s communications strategy (using examples:p-p LinkedInp Facebookp Twitterp Snapchatp An explanation of why I think the social media content is effective. Referencesp 2
Part 1 Description and discussion of the Marketing mix with examples Marketing mix by the name itself is understood that it is related to the aspect of marketing in particular. Marketing mix particularly refers to the combination or the collection of the elements that are used for the purpose of promotion of the products or the services of the company in particular (Išoraitė., 2016). The marketing mix has four major elements that are to be considered within a company. These elements are product, price, place and promotion. Marketing mix is a very necessary element that needs to be considered within a company in the present times as marketing itself has become a very relevant as well as necessary aspect within a business. All products are not promoted in the same manner or way. Hence, product marketing plans are to prepared by the marketing managers for the efficiency of the overall marketing in particular. For this the major aspects to be considered are the attributes of the products, the prices, the brand and the target market or target audience in particular. Further, are the four major elements of the marketing mix in particular. Product This step or stage majorly evaluates the features, advantages and disadvantages of the particular product in relation to the competition in the industry or the market in particular. The competitive analysis can particularly support in determination of the diverse features of a product which can particularly be highlighted in the marketing materials of the company. The elements that are the most appealing aspects of their product for the customers of the company are also researched. Price Price basically refers to the amount of money that will be charged from the customers in return of the product or the service that is provided by the company to them in particular. In this step basically the company decides the most appropriate as well as the most suitable pricing policy that can particularly be used for the purpose of deciding the price of the product or the service in particular. This depends upon aspects such as the target audience, the product quality, the cost of the product, the goodwill of the company, etc. Promotion Promotion specifically refers to all the activities or the tasks that are performed by the marketing department of the company in particular for the purpose of enhancement of the awareness of the products or the services that are particularly provided by the company to its customers. Place Place is the location where the products of the company will be distributed to the customers of the company's products as well as the services. Place can be online or can be a particular store, this totally depends upon the encounter, then the discovery, and the learning to regard the productsthat are to be distributed. Example of marketing mix is Tiffany and Co. when the company applied the product as the competitive edge of the company. The signature cut of the diamond of the company is only available at the stores of the company the packaging is also distinctive or unique. 3
Description and discussion of the key elements of the communications mix with examples The communication mix in particular includes each and every tool that is used by the company for the purpose of communication with the customers of the products or even the potential customers of the products (Camilleri., 2018). This can also be considered as a set of the tactics or the actions that are used by the company for promoting the brand name of the company within the market that it is working in. the communication mix is one of the most relevant and necessary part or aspect of the marketing function of the company.There are various elements by using which the company can convey their messages to the customers. These elements are particularly known as the elements of the communication mix of the company's product that is to be marketed. Advertising This element allows in conveying the information to a huge population at the same time and for a long period as well. This helps in demand generation and also in brand awareness enhancement (Reeves., 2017). Examples of advertising can be bill- boards, radio ads, television ads or ads on the social media platforms too. Sales promotion In this technique in particular discounts or offers are provided by the company to its customers to attract more and more customers and also enhance its sales and recognition within the market or the industry in particular (Heerde. and Neslin., 2017). Example of sales promotion is when a company provides coupons, premiums, discounts and also arranges contests for the increment in the ratio of sales. Social media marketing This is the marketing that is particularly conducted on the social media platforms. The information regarding the product is conveyed through social media campaigns or any type of marketing on the social media platforms specifically. The example of social media marketing is companies as big as Apple promoting their products on platforms like Instagram and Facebook. Events In this method in particular events are organized based on the product that is being offered by the company to its consumers in particular. The example is Lakme fashion week that is conducted for creation of brand image of the company. Mobile marketing This technique tends to reach the customers through tablets, smartphones and other devices that are mobile through email, SMS, MMS, websites, apps and social media. Example of mobile marketing is providing information regarding the product through sending emails to the registered emails on the websites and also the people who search similar items as that of the product. Personal selling Personal selling refers to direct interaction of the company's employees with the target customers of the company in particular (Olariu., 2016). This can be done through providing door to door salesmanship to the customers. An example can be selling of the life insurance policies through going to houses of the people that are likely to buy one. 4
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Public relations The public relations refer to maintaining professional relations or relationships with the customers of the company (Seitel., 2017). This is necessary for understanding the requirements of the company in particular. Example Facebook promoted the rights of the LGBTQ community. To gain a better position in front of their customers and make a major move. Part 2 Explanation of how each of the social media channels are used as part of a brand’s or company’s communications strategy (using examples: LinkedIn LinkedIn is considered to be one of the best networks that is used for the purpose of generation of the leads. LinkedIn offers both traditional as well as advanced ways through which the leads can be generated and the customers can be informed regarding the products in particular (Vykydalová., 2018). The traditional techniques include mentioning of the interesting content that the potential customers of the company can download, driving the traffic to the relevant sources, etc. and the advanced techniques involves the personal ways that are offered by the company for the identification of the potential leads, then engaging them, then further converting these leads into the customers. LinkedInworks better for the companies that are B2B and are looking forward for the promotion o their brands through reaching the professionals by the highly targeted ad campaigns. LinkedIn particularly offers a number of options for the purpose of targeting the customers as well as the potential customers of the company's products as well as services in particular. This makes the LinkedIn marketing a very efficient as well as effective tool that can be used by the B2B enterprises by having a specific or precise audience or customer base in mind. For example, companies that require employees that are proficient and qualified. Facebook Facebook is awell recognized as well as reputed brand in the market (Pasma., 2017). It is also trusted and the people on the market also consider to be a reliable brand as well. Facebook is also known for the marketing of the products or the services that are provided by various companies, and they market these on Facebook which is widely used by a huge population all across the world. Facebook marketing basically focuses on the concept of creation of a Facebook page as well as actively using it and posting on it, so that the levels of interactions from the side of the customers increase. A Facebook page of the company is mainly used for the purpose of attracting the customers or the consumers that are mainly the target customer base of the products that are provided by the company in particular. And also, the Facebook page in particular is used as a communication channel for maintaining contact with the customers. Facebook provides for such things, it allows companies to create business pages for the purpose of marketing and interacting. An example is a small thrift store opening an account and targeting and interacting with potential customers and convert them into potential customers. 5
Twitter Twitter is also a very popular social media platform, that is well- known for celebrity as well as business interactions in particular (Muñoz-Expósito. Oviedo-García. and Castellanos-Verdugo., 2017). One of the best options that are provided by Twitter in particular is the ability of the platform to track h mentions. Brand mentions in particular provide a lot of guidance and insights regarding the growth as well as the interaction of the customers to the brand managers in particular. The mentions also provide information regarding the overall sentiment that is related to the company and also the precise facets in the company or within the brand in particular. The communication is also made very efficient through the usage of this application in particular. The customer complaints that are related to the services, products, the marketing strategies, the brand usage and other things or aspects related to the company overall or the specific product can be received and also be worked upon. The communication is made easy through the sending as well as receiving short messages in a specific group that is for the sole purpose only. For example, Starbucks uses Twitter to understand its customers and provide information regarding new launches and changes made in the company. Snapchat Snapchat is an application that is mainly used for the purpose of sharing pictures or information in such a way that people or customers get more interested in the company and the products hat are being provided by the company in particular (Tropp. and Baetzgen., 2019). Information from the side of the company can be provided to the customers or to the potential customers to enhance the customer base in particular, and the customers can also send if any issues are faced regarding the product or the company's workings. Snapchat is considered to be a unique tool to interact and connect with the customers. Businesses or companies can advertise their products on snapchat through traditional ads, lenses, geotags or branded filters. Also, this helps in better interaction with the overall target audience of the company in particular regarding the issues or the reviews that can be negative as well as positive. The application mainly allows to share short and temporary videos as well as photos, that make the approach of marketing and also communication more specific or precise in particular. Example of a company using snapchat is Kylie Cosmetics. The company's CEO Kylie Jenner interacts with the customers through snapchat too and enhances sales. An explanation of why I think the social media content is effective. Social media is one of the most growing sectors of the society in the present times. It is used by people or individuals of every age group and every person who has access to mobile devices and internet connection is able to use social media. Hence, this makes using social media extremely easy. People are extremely involved on all the social media platforms that are available. It has become a major source of entertainment, studying, shopping, consultations and many more things.Therefore,this has made the social media content very reliable in front of the people that are using it. The openness as well as the transparency that is presented by the content creators that can be individuals or companies makes the content more trustable and reliable as well. Also, as a huge population is a part of the social media the content that is presented is mainly provided to a large population or community. The specific part of the market that is focused for selling the product can also be targeted. Hence, I think that social media content supports the growth of the company and also enhances sales if used correctly and is also less time- consuming and is cost- efficient too. 6
References Camilleri, M.A., 2018. Integrated marketing communications. InTravel marketing, tourism economics and the airline product(pp. 85-103). Springer, Cham. Heerde, H.J.V. and Neslin, S.A., 2017. Sales promotion models. In Handbook of marketing decision models (pp. 13-77). Springer, Cham. Išoraitė, M., 2016. Marketing mix theoretical aspects.International Journal of Research- Granthaalayah.4(6). pp.25-37. Muñoz-Expósito, M., Oviedo-García, M.Á. and Castellanos-Verdugo, M., 2017. How to measure engagement in Twitter: advancing a metric. Internet Research. Olariu, I., 2016. Personal Selling in Marketing. Studies and Scientific Researches. Economics Edition. Pasma, M., 2017. Facebook Marketing strategy: case: pint please mobile application. Reeves, R., 2017. Reality in advertising. Lulu. Com. Seitel, F.P., 2017. Practice of public relations. Pearson Education. Tropp, J. and Baetzgen, A., 2019. Users’ definition of snapchat usage. Implications for marketing on snapchat. International Journal on Media Management. 21(2). pp.130- 156. Vykydalová, N., 2018. LinkedIn and its impact on marketing strategy in business. In 14th Annual International Bata Conference for Ph. D. Students and Young Researchers (DOKBAT). Tomas Bata University in Zlín. 7