Executive summary The present report is based on research project that main aim is to have development and integration if digital marketing for Rogues and Rascals Barber shop. Henceforth, this assignment is based on to identify the importance of technical advancement for survival of firm in the present competitive business environment. It is based on to analyse the massive amount of growth in technologies as social media and email marketing and impacts on business venture. By correctly implementing the digital marketing strategies for Barber shop aids to have return on investment to its highest level. However, the aim of Rogues and Rascals is aim towards to creating digitalised services to discerning customer base and this will add tremendous value in the eyes of customer. Henceforth, report has cover the activities as to conduct identify the background of the enterprise and their suitability relates with integration of technological advancement. SWOT will be done to conduct situation analysis to recognised the effect of technical changes on the hair dressing industry. However, this modification in existing digital technologies and future trends as mobile apps, integration of technical advancement and local dominant technical advancement are deliberate to complete research paper. Henceforth, it has to be done in terms to enhance engagement of customers and to reach out to new customers and to retain exist customer. Lastly, report has covered the impact of digital technologies over the target audience, industry at local and global level.
INTRODUCTION Digital marketing strategy defined as series of action that assist to accomplish desired company goals through carefully selection of online marketing channels (7 Digital Marketing Strategies and How to Plan Your Own Campaign, 2018). On the other hand, strategy is term that derived as plan of action that aids to achieve desired goals. Henceforth, this is inclusive of channels as search engine optimization, Email marketing, pay per click advertisement, social media marketing and website design and testing (Watson and et.al., 2018). This is broad term that defined as to explain number of steps to achieve the digital plan of action. Furthermore, this is termed out as to promote commodities online through digital channels. It is strategy that derived the particular course of action. Therefore, digital marketing tactics as social media are effective tool that not only for to improve customer services but this also leads to have better relationship with customer by allowing brands to analyse needs and wants of their customers. Hence, digital marketing strategy is one of the effective tool that serves as to create more leads for commodities and business lines. Thus, present report is based on to implement the strategies as digital marketing for the enterprise as Rogues and Rascals Barber shop. It is firm that provide Barber services to the customers and this is expert in hairstyle and well grooming products for hairs. Henceforth, report will cover the things as to produce the digital marketing strategy, implementation of plan and polices and ongoing management plan for the enterprise digital activities. Lastly, report will demonstrate ability to prepare and articulate well-founded business case in terms to implementation of the digital marketing strategies as an integrated strand for the organization marketing and communication. Organisation background- Rascals and rogues is barber shop that provides the services to all ages customers. They are well expert in hairstyles. Henceforth, they have established their Barber shop in 33 E Main St, Broxburn, Scotland and this entity has marked with 3.8 star. This is the enterprise that is mainly engaged in Personal care Barber shop. Additionally, this entity is having good reputation within the Broxburn streets (Yeow, Soh and Hansen, 2018). Therefore, to have the service the customer has to book appointment 2 week prior. They have built great reputation within the local area for providing great hair cut in the comfortable atmosphere. It is the entity that also provides the grooming products for men and also has great range of hair products. Managing the international
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teams develops the greater awareness of the values, behaviours and attitudes of varied culture. Henceforth, working in international team aids to enhance collaboration and also allows to brainstorming ideas and skills of individuals. Working at the international level aids to have diverse knowledge and experience (Henderson, 2005). This is entity that is engages in providing well grooming service to client with use of high quality products. It is highly recognized existing business that choose to promote excellent service to their customers. Therefore, enhancement in innovation, creativity and prosperity aids to grow business activities at huge level. Technical advancement has made it easier to conduct the business activities at the global level through improving communication and this is effective to conduct the working activities effectively (Aswani, Ilavarasan and Dwivedi, 2018). Working with international teams also brings national and cultural differences and this can also have huge impact on the working of the Rogues and Rascals Barber Shop (Chaffey and Ellis-Chadwick, 2019). Henceforth, it can be stated that integration of technical advancement plays great role for havingdevelopmentwithinthehairdressingindustry.Betterandadvancedtechnical advancement plays vital role in terms to create new business opportunities and also allows to improve the customer experience. Digital marketing aids firms of all sizes by giving access to mass market at an affordable price. Henceforth, the main advantage of digital marketing is that the targeted audience can have better and effective services. Thus, main aim of digital marketing strategy is to promote and sell product and service within the market. Situation analysis Rogues and Rascals Barber Shop is working in the hair dressing industry which is working in Scotland and having different aged customers. So, marketing for this type of company will be very much important which help them to monitor their number customers (Chaffey and Ellis-Chadwick, 2019). Marketing is that major activity that provides overall functions and operation for company guiding them through different phrase. So, for analysing which type of marketing strategy the company should adopt it is very much essential that they could analysis their current situation which is possible with help of SWOT or PESTLE analysis. Strength- With the help of social media Rogues and Rascals Barber Shop get increase number of customers and is also exploring with help of branded channels like that of YouTube or IGTV.
It can be added that social media is most preferred platform for engaging with customers which Rogues and Rascals Barber Shop is using and with its help they interact with their customers and having more online presence (Graham, Moore, and Miller, 2019). The company is also using e-mail marketing tools for more segmentation or promotional offers to their customers this is useful as they will get to know more about company. Rogues and Rascals Barber Shop is also having is very good online review of their services that they are offering to customers this help in boosting brand value and attracting more and more customers. Rogues and Rascals Barber Shop is using this social media tool that would be helping them in increasing traffic with use of multiple digital tools including like that of Website of company, YouTube and Facebook. Weakness- While it can be noted that Rogues and Rascals Barber Shop is not that much aware of what will be the results of several digital technology. The company is also not having clear knowledge of leading trend in industry which is related with digital technologies. There is also lack of research within the barber shop industry which means that company will not be having any chance for getting proper data or insight for other data (Graham, Moore and Miller, 2019). RoguesandRascalsBarberShopisalsohavinglackofbudgetfortheironline advertisements cut off as it is small company working into industry. If there are any negative comments for the product or service of company than this will cause negative perception for Rogues and Rascals Barber Shop into market and among customers as well. Opportunities- There will be many sorts of opportunities for Rogues and Rascals Barber Shop include like that of online tools for managing the data of their customers into industry (Paul, Bhuimali, and Bhowmick, 2018). It can be noted that Rogues and Rascals Barber Shop can also develop their own application or use website for attracting more and more hair dressing appointment through it.
This digital technology will require less amount of budget as compared to traditional marketing so they can utilise best form of techniques while managing them. Forprovidingthosewithmoreproperandaccuratecustomerexperiencedigital technology will be there with the help of integrating digital technologies. Threats- There are several safety and security issue which is faced by companies while they are providing their online services in terms of appointment (Frishammar, Hernell and Carlsson, 2018). Certain type of laws and regulation of company can hamper the usage of digital technology which directly impact company. PESTLE analysis- It is one of the well-known tool that used in business and marketing planning to review the broader forces that termed out as macro environment that aids to shao a business. Thus, its defined in following manner as- Political- The one of the factor that define as how legal authorities and political system affect influence the corporate strategy of enterprise. Hence, legal authorities have always been supportive to various polices that aids to enhance the growth of the enterprise.Technical innovation impacts politics in financial side (Sousa and Rocha, 2019). Thus, digital technologies require the less amount of investments as compare to tradition marketing features. Economic factor- It is the factor that determines the certain economy performance. Henceforth, components as economic growth, tax policy, foreign trade policy and unemployment rates covered under it. Thus, integration of digital marketing strategies requires huge investment but it will require less amount as compare to the traditional marketing strategies (7 Digital Marketing Strategies and How to Plan Your Own Campaign, 2018). These are the factors that have direct and indirect effect on the working of the enterprise and this also affects the purchasing power of the customers. Thus, integration of technical advancement also impacts over the way companies price their product and service. Social factor- It is the factor that relates with general environment that represents the demographic characteristics such as norms, values and customs. However, the components as age distribution, income distribution, lifestyle attitudes and cultural barrier has wide impact on choice and preferences of customers. Integration of technological advancement can affect the
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price of product and service. So, these factors are crucial at the time of targeting certain customers. Technological factor- Innovation within the enterprise may have wide impact on the operation of the industry. Henceforth, the level of innovation, automation, creation, research and development, changes within the technical advancement influence the decision of firm to integrate digital marketing strategies. Thus, technical innovation leads to have faster working and this aids to create customer satisfaction. By analysing that what firm prefers technical wide can aids to prevent firm from spending lot of money on developing technology advancement. Herein, disruptive techniques aids to gain competitive advantage within the enterprise. Hence, high advanced tool as to use computer scanning machine that can scan the face of customers. This will help to choose the suitable hair style to customer so that can attract customers. Henceforth, high advanced tool can gather the attraction of the customers and this can also lead top have competitive advantage within market. Environmental factors- It is inclusive of ecological, environmental aspect such as weather, climate and environment offset as this also affects the industry at the huge level. Henceforth, technical advancement is one of the significant development and also enhanced productivity that satisfy the need and also impact the environment negatively. High use of technical advancement increases gas emission and this affects the working of industry at the huge level (Ardito, Petruzzelli and Garavelli, 2019). It is the components due to which firm led to getting more and more people involved in practices such as sustainability and corporate social responsibility. Legal factors- It is the components that is inclusive of political, discrimination law, antitrust law, employment laws and healthy and safety laws. Furthermore, growing awareness of the potential impacts of climate changes can also affect the firm working and how they offer product and services. Target audience To target the customers is crucial action to gain long term retention within market. If enterprise wrongly target the audience than they are unable to generate profitability. In this digital era, the entities get actual needs and wants of customers. However, Rogues and Rascals Barber Shop will segment their audience by use of differ digital platforms. Henceforth, this enterprise could use segmentation as geography, demographics and psychographics. At this, firm will look at the age and gender. Rogues and Rascals will create their own website and people can
visit their and can book their appointment as per their suitability (Frishammar, Hernell and Carlsson, 2018). Thus, this digital marketing approach will be benefited as this will provide chance to get ease services. Therefore, entity will serve their service to customer by offering low price and convenient barbershop that is attractive to young adults, middle age women etc. For this, both men and women will be selectedby having attractive haircuts and they also look for affordability of services. Rascals and rogues is a barber shop that is located within Prescot, England. It is the busiest street. Therefore, they are trying to take initiative to have use of digital technologies in this 21stcentury and to cope up with increasing market competition for business. They will develop digital marketing strategies for business so that customer can get attracted towards the services of entity. Henceforth, the haircut prices are low as compare to their competitors. Thus, primarily focus is on the low price as indication of value. To attract the customer, they have adopted the strategy as high-quality hair cut with affordable price rates. Objectives- The main aim is to provide comforting yet stimulating services with use of digital marketing strategies (Yang, 2018). Henceforth, positive atmosphere has to be develop so that customer can able to relax their body and mind through having advantage of wide range of services. Thus, objective of the Rascals and Rogues are as- Specific- To generate a service base firm whose primary goals is to enhance customer expectation and to attract 500 new visitors. Measurable- To put major, emphasize over quality, originality and world-class service. Action- To create the new and modern hair saloon with use of digital marketing strategies to customers and increase sales by 10%. Realistic- To analyse the need of customer and to know how they are affected by the technologies and accordingly develop digital marketing strategy for Rogues and Rascals Barber shop (Frishammar, Hernell and Carlsson, 2018). Time- To have enhancement in the number of client service by the at least 20% within period of six months through superior performance and world of mouth referrals.
Channels It is defined as people, organisation and activities that transfer the ownership of goods from the point of production to the point of consumption. This is defined as way in which products gets to the end user. Thus, the channels are defined in following manner are as- Social media- The strategy as social media aids to reach maximum number of customers. In this digital era, the number of customers use to relay over strategy that aids to gain competitive advantagewithinmarket.Socialmediastrategiesareexpertintermstomanageonline communities. This is one of the attractive channel that aids to create and oversee the execution of plan through specific steps to meet out the desired goals and objectives. It is defined as long term approach that aids to attract customers. However, this is one of effective strategy that helps to meet the desire goal of the entity (Kumar, 2018). This is inclusive of channel as Facebook, Instagram, search engine, mobile app, E-mail etc. The Facebook aids to provide the information as increase and decrease in page likes. Thus, awareness about the new offers and services can be done with the help of this channel. Thus, total number of followers on the Instagram page aids to identify the strength and weakness to the firm. Rogues and Rascals has their own website. This is one of the effective channel as people can visit the website and book appointments as per their suitability. Digital display advertising- This is type of online advertising strategy that comes in several firms and also inclusive of banner ads, rich media etc. It is also termed out as the banner advertising that conveys text, logos, animation, videos and other graphics. However, this is one of the effective tool that frequently target users with particular course of action that aids to attract the customers. It is defined as online advertising that reflects within number of forms as banner ads, rich media and more. Henceforth, this is attractive channel that mainly based on elements such as audio, images and video to communicate advertising message. On the other hand, it can be stated that digital display strategy defined as plan of action that incorporates text, pictures and logos on a website or search engines. This is one of the attractive tool that aids to attract customer also aids to build competitive advantage within market. Email marketing- This is defined as tool that defined as sending of commercial message, typically to group of people with use of email. Hence, this allows and aids to create targeted and personalised message. However, it can be stated that this aids to improve response rates to direct marketing campaigns (Graham, Moore and Miller, 2019). Henceforth, email marketing defined
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as effective digital marketing strategies that promote brand and increase sales. Additionally, Email marketing strategy defined as set of procedures that marker identifies and follows on terms to gain desired marketing goals from email advertising. This is defined as plan of action that gives business the direct channel of communication and also allows to have brand promotion. It is termed out as efficient way that ensures small business that can reach out to customers, enhance customer base and build their reputation. Thus, Rogues and Rascals can have the use of this strategy in terms to aware customer about the new services to customer with unique and attractivemessages.Periodically.communicationwithcustomersaidstoachievedesired marketing goals from email advertising. Affiliate sites- This is defined as an affiliate programme and also termed out as an automated electronic program that involves web advertiser and recruited webmasters.It is one of the advertising models in which firm compensates third party publishers that leads to firm productandservice(Frishammar,HernellandCarlsson,2018).Henceforth,internethas benefited in terms to increase the prominence of affiliate marketing. Thus, Rogues and Rascals can have the use of this channel as this works as to promote the product and service to customers and to gain competitive advantage within market. This is defined as process of earning commission by promoting commodities within the market. It is kind of creation and product marketing across the different parties to sell their services. Search engine optimisation- This is process that defined as strategies, techniques and tactics that used to enhance number of visitor to website by obtaining high ranking placement. Therefore, entity needs to have use of search engine as google, bing, Yahoo and other search engine etc. With the use of this application, the customer within the market can get attracted. Video advertisements- It is the channel that works as to encompasses the online display advertisement that have video to attract customers. This is one of the strategic tool that aids to gain the competitive advantage within market. To create high impact video advertising, Rogues and Rascals can attract the customers for long term purpose. Thus, video advertising aids to capture the attention of the target market. This will allow firm to inform quickly and visually entertainment that creates powerful platform for conversion. Thus, one of the benefit advantage is that firm can advertise their product and service at the cheaper rate with internet marketing as compare to other traditional methods (Kim, 2018).
It can be defined as the selection of the suitable source through which the Rogues and Rascal Barber shop can advertise their goods and services via adopting a effective digital marketing strategy. Selection of the effective marketing strategy will allow the company to enhance the sales which results in maximised profitability and growth of the firm (Venkatraman and Murthy, 2018). Selection of the appropriate channel based on 4 Cs framework model which describe the selection of the potential strategy, these factors are described below: Customer This strategy will allow the company to identify the revenue and profit maximising strategies which allows the company to satisfy the needs and requirements of the customers. It allows the Rogues and Rascals Barber Shop to focus on being product-led to companies by making things that customers didn't want (Aswani, Ilavarasan and Dwivedi, 2018).. Cost This digital marketing strategy will allow the company to offer the cost which will satisfy the needs and requirements on a nominal price. As this digital marketing strategy will allow the Rogues and Rascals Barber Shop to influence the buying behaviour of the customer. Convenience This factor within the digital marketing strategy will allow the Rogues and Rascals Barber Shop to make the products available easily(Li and et.al., 2018). Therefore, Rogues and Rascals Barber Shop will have the easy reach and also provides the easy convenience to use the products and services (Aswani, Ilavarasan and Dwivedi, 2018). Along with this this type of digital marketing strategy will allow the business to attract more customers as this company has developed an attractive showroom to provide the First-class hair saloon facilities to their customers. Communication As Rogues and Rascals Barber Shop have expanded the services at their shop so it need to be clearly communicated to the large number of audience in order to engage more customers totrysuchfacilitiesatbarbershop.So,thisstrategybasicallyfocusesontheclear communication via using strong digital platform to communicate the services to the large number of audience (Aswani, Ilavarasan and Dwivedi, 2018). It will create the urge among the customers to try such services once and this will ultimately maximise the profits and sales of the firm.
Another selected framework for the planning of the suitable strategy to achieve the main objectives by choosing the effective and efficient marketing channel is the RACE model. This model will allow the Rogues and Rascals Barber Shop to enhance the customer satisfaction within the business(Li, Darema and Chang, 2018). According to the RACE model, company will adopt various different types of strategies in order to increase the reach of the customer. This framework will allow the company to improve the digital marketing strategy for the company via adopting various different types of factors to enhance the customer satisfaction such factors are described below: Reach BY adopting this Framework, Rogues and Rascals Barber Shop will increase the awareness and visits among the customers by almost 30%. company can effectively and efficiently reach to the large large number of audience by promoting goods and services via most popular social media platforms such as you tube and photographs on social media. Act Rogues and Rascals Barber Shop will also enhance the interaction among the customer which helps in developing a strong popularity and brand image among the customers(Li, Darema and Chang, 2018). This will be performed via using the appropriate social media platforms to advertise the product. Convert The company will increase the sales and profitability 2% in a year due to the sales of the more diversified services. Engage In order to retain the loyal customers with the company, this strategy will allow the customers to offer various discounts and free offerings in order to retain the loyal customers of the business.
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Actionplan An action plan termed out as steps that must be taken in order to achieve the desired goals and objectives (Samuels, 2018). Thus, action plan includes strategic objectives, outcomes and output to achieve the desired goal. Hence, the integration of digital marketing strategies will be done within 258 days. Task ModeTask NameDurationStartFinishPredecessors Auto Schedul ed Outline of the project30 daysWed 7/10/19Tue 8/20/19 Auto Schedul ed Situation analysis20 daysWed 8/21/19Tue 9/17/191 Auto Schedul ed Aims and objectives15 daysWed 9/18/19Tue 10/8/192 Auto Schedul ed Milestone35 daysWed 10/9/19 Tue 11/26/193 Auto Schedul ed Marketing strategies20 daysWed 11/27/19 Tue 12/24/194 Auto Schedul ed Attractive channels to gain customer30 daysWed 12/25/19Tue 2/4/205 Auto Schedul ed Relevant planning framework28 daysWed 2/5/20Fri 3/13/206 Auto Schedul ed Allocation of budget30 daysMon 3/16/20Fri 4/24/207 Auto Schedul ed Monitoring and evaluation30 daysMon 4/27/20Fri 6/5/208 Auto Schedul ed Measurement of success20 daysMon 6/8/20Fri 7/3/209
Budget Budget termed out as financial plan that includes planned sales volumes, resources, quantities, cost and expenses etc. This is defined as estimation of revenue and expenses over the particular period of time to analyse forecasted future expenses. It is crucial technique that works as to have proper allocation of resources, planning, coordination, control and motivation (Aswani, Ilavarasan and Dwivedi, 2018). Thus, estimated Budget for integrating technologies in Barber shop framed in following manner are as- CAMPAIGN TYPEQTY PROJECTED COST PER UNIT PROJECTED SUBTOTAL PER MONTH FOR 6 MONTHS (SUBTOTAL*6) National Marketing SUBTOTA L $ 2,000.0012000 Banner Ads4$ 500.00 $ 2,000.0012000 $ -0 $ -0 Local Marketing SUBTOTA L $ 6,200.0037200 Newspaper6$ 600.00 $ 3,600.0021600 In-Store Marketing4$ 400.00 $ 1,600.009600 POP2$ 500.00 $ 1,000.006000 $ -0 Public Relations SUBTOTA L $ 800.004800 Public Events $ -0 Sponsorship$0
Measurement Measurement strategies defined as all encompassing plan that works as to organise the business goals and this must be effectively measured. Henceforth, this is defined as to identify the gap between planned and actual performance that based on particular planning. If there is any deviation between then than corrective action is needed to be taken. It mainly performs in order to identify the strength and weakness of the enterprise after integrating new strategies to the entity (Theocharidis, Kehris and Antoniadis, 2019). On the other hand, it can be stated that measurement is the key that optimise process and market campaigns. Thus, it must be taken in terms to improve the performance and to achieve the result. This is need to get done in terms to track the implementation and outputs systematically and this also measure out the effectiveness of programmes. Therefore, it must be done in order to identify success within the market.Hence, it can be stated that effective marketing campaigns helps to achieve the marketing success. Therefore, there are some of the common Key performance indicators that aids to measure the success within market. This, its defined in following manner as- Return on investment- Return on investment works as to measure the sales revenue of the enterprise. This is one of the best KPI to identify the effectiveness of all marketing campaigns and this also leads to measure the quality of leads so that each thing can be done in better and effective manner. Cost per sale- It is also measurement strategy that defines the expense of each sale. This also defined the total cost of profit out of the total cost (Aswani, Ilavarasan and Dwivedi, 2018). Cost per lead- It is defined as measurement strategy that identify the cost effectiveness of marketing campaigns. This is metrics that put major focus over the lead that generated by campaign. Increment sales- It is the measurement that identify the contribution of marketing effort toward the sales numbers. However, this aids to show the effectiveness of marketing campaigns in order to generate sales. With the help of enhancement in selling the entity can have idea about the success. Customer lifetime value- It is one the tool that measures the lifetime value of the customers with the use formula as average sales per customers that has to be multiplied by average number 1
of time a customer buys per year (Aswani, Ilavarasan and Dwivedi, 2018). It is one of the effective tool that aids to identify the average retention of the customers. CONCLUSION Hereby, it can be concluded that digital marketing strategy defined as series of action that aids to achieve the desired gaols within the enterprise. Hence, it is defined as holistic approach that aware the customer about the product and services within market. Additionally, it defined as marketing of the product and services with the use of digital advancement. The present report is based on the business activities of Rogues and Rascals Barber shop And engage in services to the customers and this is expert in hairstyle and well grooming products for hairs. However, this report is about to integrate the digital marketing strategies within the enterprise. Thus, report has covered SWOT and Pestle analysis to identify the situation analysis within the enterprise and the use of technologies advancement. On the other hand, channels as E-mail, Digital advertising, vide advertising etc. 2
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