Conflict Management and Negotiation Assignment (Doc)
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Added on 2020-10-22
Conflict Management and Negotiation Assignment (Doc)
Added on 2020-10-22
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Dissertation
Table of ContentsTITLE: ............................................................................................................................................3CHAPTER 1: INTRODUCTION....................................................................................................3CHAPTER 2: AIMS AND OBJECTIVES......................................................................................3CHAPTER 3: LITERATURE REVIEW........................................................................................4To determine the positive sides of conflict management ......................................................4To determine the negative sides of conflict management......................................................5To identify the relationship between conflict management and negotiation?........................5CHAPTER 4: METHOD.................................................................................................................64.1 Participants:- ....................................................................................................................64.2 Data collection procedures:-.............................................................................................64.3 Data analysis procedures:-................................................................................................74.4 Measures, equipment and facilities:-................................................................................7CHAPTER 5: RESULTS................................................................................................................8CHAPTER 6: DISCUSSION.........................................................................................................18CHAPTER 7: CONCLUSION AND RECOMMENDATIONS...................................................18.......................................................................................................................................................19REFERENCES..............................................................................................................................20
TITLE: “Conflict Management and Negotiation” CHAPTER 1: INTRODUCTIONConflict management refers to the ability to identify and handle conflicts fairly, sensiblyand efficiently for limiting the negative aspects of conflict (Prenzel and Vanclay, 2014). Themain aim of conflict management is to promote learning for enhancing the team performance.Since the conflict is a part of day to day work-life in business, so it is very essential for a teammanager to understand the way to resolve conflicts and extract out the positive outcome. Conflictmanagement ensures that if the issues arises among employees then it must be constructivewhich always develop learning among team members and also bring out positive outcome.Hence, it support in improving the relation among team members by removing their issues that inturn will develop an environment of cooperation. This also helps in improving the performanceof team members by bringing mutual trust and coordination among them is beneficial for teamworking and efficiency. This can be only possible through negotiation which is a tool of conflictmanagement. It support in evaluating a benefit among the arguments of both the parties involvedand then solving out this problem by taking out a third way which provide a benefit to both theparties. The current dissertation is conducted over conflict management and negotiation (Rahim,2017). It consists of literature review which depict about the view of different authors regardingconflict management and the way negotiation done for resolving the conflict. Further it describesvarious methods that can be use to collect information regarding the research topic. It includesprimary or secondary data collection method in which questionnaire is used to collect theinformation which is then interpreted for extracting the result of survey. Lastly therecommendations are provided about the importance of conflict management within corporationfor improving the performance of team members. CHAPTER 2: AIMS AND OBJECTIVESTo determine the positive sides of conflict management To determine the negative sides of conflict managementTo identify the relationship between conflict management and negotiation
CHAPTER 3: LITERATURE REVIEWTo determine the positive sides of conflict management As per the view point of (zkjadoon 2018), a process where one party assumes that theirinterest are being opposed by other party, then the situation is known as conflict. The frictionarises between people when they have different perception, feeling & interest. Therefore,conflicts are harmful but it can be beneficial when issues are employed delicately for improvingcreativity. But according to (Jeong, 2017) conflicts are an inevitable part which discourage thepremature group decision making by enforcing participants in decision making process to discussmore about topic to explore issues for taking a more informed decision. In short it has beenstated that good conflicts support in bringing out positive changes. According to the Ting‐Toomey, 2017, constructive conflicts support people to analyse the each and every aspectregarding the issues that have been discussed and it always brining in a positive changes.According to Cahn and Abigail, 2014, constructive conflict is good for corporate in termof taking informed and valid decision by considering each aspect and views of individualsinvolved within a particular issue. But it is not good for long term purpose as it sometimesgenerate personal issues among people. On the other hand according to the Dana Sparks(2018),the way in which conflicts are handled leads to discord or to generate more positive workplace.The frictions are arises naturally, but it is essential to deal with them in a ultimate way thatsupport in strengthening the organisational operations. The positive conflicts management leadsto development of unity and trust among people working together in an organisation that furthersupport in enhancing the productivity. Powelson, 2015, summarised that conflict management focuses on group outcome bypromoting the effectiveness in performance, by extracting out the positivity from the issues bydiscussing it in group. It focuses on brining the social changes by ensure both intergroup andinterpersonal dynamic remain reflect and fresh to current realities. According to Jeong, 2017,positive conflict management allows for the reconciliation of parties' that result in agreementwhich benefits both parties by satisfying their need and improve the relationship within theorganisation.
To determine the negative sides of conflict managementAs per the point view of Beardsley and Lo, 2014, conflicts can distract individual or groupfrom their primary aim by leaving them with less time or resources for performing otheractivities. As when conflict contains a heavy contentious tactics, it leads to individuals who arenot involved in conflicts, may divert time and resources away from their main objectives. On theother hand Singer, 2018, said that conflicts bring short as well as long term effect over physicaland psychological need of individuals involved in issues. According to McCorkle and Reese2015, majority of conflicts leads brings of negative result as it is based on contradiction betweenthe view point of individuals in a group which leads to increase in stress and anxiety amongindividual. This in turn results in lowering down of productivity due to dissatisfaction that canbe assumed between the people involved in conflict. As per the view point Scherrer, 2017, of conflicts results in anticipation of changes incurrent process that can be positive and negative. The destructive or negative conflicts leads tomodification of policies and procedure in an organisation which leads to change the way inwhich operations performed. On the other hand, Mayer, 2015, summarised that in case whenconflicts party involves in extreme disagreement it leads to waste of time and resources whichaffect the performance of employees working within the organisation. In addition to this whenthe conflicts continue to longer duration it result in failure to achieve objective or higheremployee turnover within the organisation. As per the view point of Nelson and et. al., 2015,when the conflicts lasts for longer then it create a feeling of anger and jealousy among peopleworking together, then they started finding out ways to fight back or argue with others instead offocusing on their work quality. This leads to customer dissatisfaction which spread up a negativeimage of company in marketplace that leads to heavier losses. To identify the relationship between conflict management and negotiation?As per the view point of Osmond Vitez (2018), conflict as well as negotiation is consideras a major aspect of running a business because owner face several conflicts related to partners,employees, manager and general public. Negotiation support in determining the amicablesolution for all the parties involved in conflict that help in minimizing the issues among them.On the other hand according to (Chatterji, Arlosoroff and Guha, 2017), Negotiation is a tool ofconflict management that is used to bring up a solution of the issues that may arises during theconflict or group discussions by considering the view point of each party involved in it.
According to (Mazei and et. al., 2015), negotiation is a medium through which theconflicts are resolved where by analysing the issues of two parties, third way is suggestedthrough which both the opposing parties can perform their work without getting distract fromtheir goals. This process involves discussing each individuals' point toward the topic and thenweighting out the benefit of each comment. This help in determining a solution which providebenefit to both the parties and acceptable from both ends. But as per the view point of (Anselland Torfing, 2014), though negotiation support to resolve the conflicts that may arise atworkplace but its outcome may or may not be positive. As sometimes the decision taken fromnegotiation may not be agreed or acceptable by all the parties involved which may create astress or dissatisfaction among parties disagreed. This not instantly affect the environment butmay negatively arise in some part of future either in form of conflict or poor performance. CHAPTER 4: METHODResearch methodology is consider as a most curial part of every research which focuseson presenting the different ways through which a research can be carried out. It consists oftheoretical analysis of methods and principles that help a researcher in collection as well asanalysis of information through which they can accomplishing the objective behind research. 4.1 Participants:- This part contains a detail information about the authorised persons who are involved andsupported researcher in collection of information related to the topic (Rahim, 2017). It containsgroup of people which are selected by researcher as a respondent that contribute toward the datacollection regarding current topic for the accomplishment of objective behind conductingresearch. The sample size taken under this report is 17 for online survey. 4.2 Data collection procedures:-Data collection refers to the process of collecting and measuring information from varietyof sources to get a accurate picture of area of research. It allows a researcher to collectinformation regarding issues, evaluate outcome and predict about future probabilities or trends.There are two types of data collection methods:Primary :- It is a method which focuses on collecting first-hand data which is gathered byresearcher for the first time. This method is used when the research problem is unique and noother research work is done by some other person. The data collected using primary method is
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