Inclusive learning and development within Virgin Media for driving sustainable business performance

PROJECT SUBMISSION FORM
Unit Number & Unit
Title
Unit 35 Developing Individuals and Teams in organisations
Project Title Virgin Media
Signature: .................. ........................... Date: ___________________
Introduction
Personal as well as professional development is basically the process in which organization as well
as individuals are engaged within a process of the learning for meeting their long term and short
term goals. The main aim of this report is to analyse the skills as well as behaviour which are
required for growth and development in Virgin media organization. This report enlightens the
various aspects which are related to organizational learning as well as development and assess the
various practices which organization uses for creating a culture of high performance.
This report gives a brief about knowledge, skills as well as behaviour required by HR
professionals, personal skill audit along with PDP plan, reflective statement and SWOT analysis,
comparison between organization learning, individual learning and training and development, need
of continuous learning as well as professional development, learning theories, professional
development plan, understanding of HPW, approaches in performance management and use of
HPW for improving employee engagement.

Who are HR Professionals? What knowledge, skills and behaviour are required of them?
HR Professional plays a signifiant role in the virgin media as they are accountable for
developing ,managing as well as maintaining the policies of the firm. They are responsible
providing training as well as development of the employees. Training is the essential part of their
job .they can make aware both employees such as new and existing about the firms polices . They
are the one motivates the employees, have the suitable knowledge regarding the laws and polices
and have time management skills and good in communication skills both in verbal and non verbal
communication (Chen. and Huang, 2017)
. They also listen the problems of the employees and manage the conflicts between two employees.
They are accountably for maintaining the records of employees and their performance
indicator ,accountable for all the job related queries. HR professionals have skills such as
Communication making skills- It plays a crucial role as it focusses on the positive growth as well
performance of the firms and employees.
Decision-making skills- This skills assists the HR professionals regarding payrolls,laws and
polices,various operational skills and many more (Arthurson, 2015).
Leadership skills- It aids the HR manager to achieve more successful as well professional as
within this manner.
Management skills- These are the skills that are more vital as well as effective as management
skills focuses on the employee's salary, selection and recruitment and accountable for various
management operations.
Appropriate knowledge for HR Professional
The knowledge is considered as the effective and best part of the HR team as they have to
collect the information as per need. Mention below list of the knowledge.
 They have the appropriate knowledge regarding the laws and polices of the firm and know
where to uses these at the effective manner. Laws such as health and safety act,employment
law, anti discrimination act.
 They have the suitable knowledge of the performance indicators so that they can check
absence of the employees as well as aids the line managers (Arthurson, 2015).
Appropriate attributes
These professional needed time management skills regarding good human resource manager
Human resource manager also required to take the decisions and gives proper motivation to
the staff members. The performance of the employees can be measured with full fairness.

what do you understand by a skills audit? what role does it play in the personal and professional
development of an employee?
Skills audit analysis is a process that can be identified skills gaps within the firm. it
determines that the firm can meet their goals as it enables to identify the special training needs
prioritizing the things where improvement is needed. Personal audit skills is considered as a good
way that can identify an individual strength and weakness so that develop a healthy atmosphere. It
is helpful for various individuals that keep themselves on their career track. In professional
development it can identify the potential knowledge gaps that might affects the plans that are long
term within a firm of an individual affects (Chen. and Huang, 2017)
.
What is a Personal SWOT Analysis?
A Personal Swot analysis can be done within same regarding a context of an individual in
terms of pursuit of their career. It focuses on the strength and weaknesses an individual own as well
as what are the challenges as well as opportunities faced by an individual falls under personal
development scene (Arthurson, 2015).
What do you understand by CPD?
It stands for the Continuous professional development as it focuses on the process of
tracking as well as documenting the knowledge,skills as well as experience that able to gain both
formally and Non formally as per the work of an individual beyond training. It is a record about
experiences of an individual, learning as well as apply.
What is a Personal Developmental Plan?
Professional development plan:
Personal development plan is basically the process through which individuals mainly creates the
action plan on the basis of their strength, goals, objectives for their own growth and development.
It is very crucial for improve and develop my skills as well as knowledge within suitable
manner regarding my successful growth in the future. I need to improve my communication skills
as communication plays a crucial role and it is vital for the job role communication also vital for
improving my positive skills. It is effective and productive for becoming the successful Human
resource professional within my future. These skills assists me in effective manner regarding
solving problems as well as issues that will happened in Virgin Media
Why is it important to evaluate and reflect on a PDP?
It can be evaluated and review development as it is considered as a reflective process as it
has two main purpose to check that every an individual followed the development plan as well as
assured to planned development aids to achieve the goals. It enables individuals to learn more about
their oneself (Chen. and Huang, 2017)
.

Activity 1a
1) Determine appropriate and professional knowledge, skills and behaviors that are required
by a HR Professional for the job role of HR manager in Virgin Media.
JOB ROLE NO 1
Organisation Virgin Media
Knowledge Skills Behaviour
1
laws and polices
Communication making
skills-
Positive attitude
2
performance indicators
Decision-making skills Simple nature
3
Training and development
methods
Leadership skills Problem solving
JOB ROLE NO. 2
Determine appropriate and professional knowledge, skills and behaviors that are required by a
HR Professional for the job role of HR_executive in Virgin Media.

Organisation Virgin Media
Employee Name
Department:
Position/Job Role:
Knowledge Skills Behaviour
1
Technical knowledge
Time management Discipline
2 Recruitment and selection
methods
`
Organising skills Positive attitude
3
Induction process `
Inter personal skills

Activity 1a)
MY PERSONAL DEVELOPMENTAL PORTFOLIO
MY JOB ROLE IS____
PERSONAL AND PROFESSIONAL SKILLS AUDIT
Knowledge and skills which I consider to be
important for my current job role
My ability rating (1-5)
1 People skills
2 Good communication skills
3 IT Skills
4 Organisation skills
5 listening skills
4
3
2
5
5
Knowledge and skills which I consider to be
important for my future career
development/job role
My ability rating (1-5)
1 Problem solving skills
2 Critical thinking skill
3 Creativity skills
4 Time management skills
5 learning skills
2
3
3
5
5
People skills:
I scored myself 4 because I have the ability to hear other’s people’s point of view, also I am able to
relate with other people in a professional and personal level.
My high level of empathy particular place me very well among team members.