Assignment on Diversity Policy 2022

Running head: DIVERSITY POLICY
Diversity Policy
Student’s name:
University:
Author’s note:

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DIVERSITY POLICY
Task 1. Diversity Policy and Practices of IHG
Diversity is the range of human differences, including but not limited to race, ethnicity,
gender, gender identity, sexual orientation, age, social class, physical ability or attributes,
religious or ethical values system, national origin, and political beliefs (Thompson 2016).
Diversity is a reality created by individuals and groups from a broad spectrum of demographic
and philosophical differences. It is extremely important to support and protect diversity because
by valuing individuals and groups free from prejudice, and by fostering a climate where equity
and mutual respect are intrinsic (Barak 2016). In the hospitality sector in particular, diversity and
inclusion are of vital importance. It is imperative for those working in the hospitality industry to
demonstrate a welcoming approach to people who arrive at hotels and resorts for a vacation, and
discriminating against customers on grounds of race, religion or even gender can prove to be
fatal error as it will make such customers feel unwanted and disinclined therefore to pay a visit to
that hotel or resort once again in the near or distant future. Diversity and inclusion therefore need
to form an important component of all types of operations pertaining to the hospitality industry.
The International Hotel Group started business with two small boutique style hotels in
Melbourne, Australia. The group is owned and financed by a large consortium of international
business experts and several large investment companies. Over a period of 15 years it has grown
to now comprise a chain of 20 hotels across 5 different countries in the Australasian region. The
group employs cultural specialists and prides itself on its multicultural expertise that assists with
its success in welcoming guests from all regions of the World. One of the most important
contributions made by the International Hotel Group in Melbourne is its willingness to treat
customers from all types of cultural and ethnic backgrounds with dignity and respect. Customers
can get to enjoy a relaxed, comfortable and welcoming stay at any one of the International Hotel

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DIVERSITY POLICY
Group’s franchise hotels, because of the inclusive and welcoming approach that is adopted by
the hotel authorities towards their guests. Cultural diversity is definitely something that is
respected in each and every one of these hotels, with services and facilities being made available
to people from all types of religious, cultural and ethnic backgrounds over here.
Diversity Policy
Vision
The International Hotel Group (IHG) is committed to creating an organisational culture in
which diversity and equality of opportunity are promoted actively and in which unlawful
discrimination is not tolerated. In fact, every effort is made on the part of the hotel authorities to
make sure that unlawful discrimination is detected as soon as it occurs and measures are then
adopted to hold the guilty accountable, giving customers no reason to suffer for even a moment
because of such discrimination, if it is seen to occur at all.
The IHG recognises the real business benefits of having a diverse community of staff and
to this end, is working towards building and maintaining an environment which values diversity.
It is recognized by the IHG that only when the employees serving organization hail from diverse
economic, cultural and ethnic backgrounds can that organization take the first step that is needed
to adopting an inclusive and welcoming approach to the matter of diversity, and showcase such
diversity in its dealings with customers or clients as well. To this end, efforts are made to recruit
people from all types of financial backgrounds and cultural and religious backgrounds as well
and efforts are also made on the part of the organization to recruit people who do not adhere to a
single gender and who instead identify themselves as transgender or as members of the LGBTQ
community.