Role of Diversity in Reducing Employee Turnover in ASDA

This study aims to identify the role of diversity in reducing employee turnover within an organization, specifically focusing on ASDA. It explores the benefits of diversity, challenges faced by ASDA, and the importance of diversity in retaining employees. The study utilizes a quantitative research design and data collection through questionnaires. The findings will contribute to understanding the impact of diversity on employee turnover and provide insights for organizations to improve retention.

Managing a Successful
Business Project
(Diversity at the Workplace)

Table of Contents
TITLE .............................................................................................................................................1
CHAPTER 1- INTRODUCTION ...................................................................................................1
Background to the study: ...........................................................................................................1
Research Aim .............................................................................................................................1
Research Objectives .................................................................................................................1
Statement of the issue..................................................................................................................1
Importance of the study:..............................................................................................................2
CHAPTER 2- LITERATURE REVIEW ........................................................................................3
Understanding of diversity at workplace....................................................................................3
Benefits of having diversity in workplace .................................................................................3
Challenges of diversity at workplace of ASDA. ........................................................................4
CHAPTER 3- METHODOLOGY ..................................................................................................5
Types of study: ...........................................................................................................................5
Research Design: ........................................................................................................................5
Research approach:.....................................................................................................................5
Time Horizon: ............................................................................................................................5
Data collection: ..........................................................................................................................6
Instruments of data collection:....................................................................................................6
Sampling techniques:..................................................................................................................7
Ethical issues:..............................................................................................................................7
CHAPTER 4-RESULTS .................................................................................................................9
CHAPTER 5-CONCLUSION AND RECOMMENDATIONS....................................................18
CHAPTER 6-REFLECTIONS .....................................................................................................20
REFERENCES..............................................................................................................................21
Appendix .......................................................................................................................................23
.......................................................................................................................................................24

TITLE
“To identify the role of diversity in reducing employee turnover within an organisation. A
study on ASDA.
CHAPTER 1- INTRODUCTION
Background to the study:
Diversity means having unlink or distinct elements. Within a workplace, meaning of
diversity is employing different people who have diverse background. In addition, diversity is a
workforce consisting of a wide mix of employees from different ethnic and racial background of
different genders and ages, and of various national and domestic cultures (de Aquino and
Robertson, 2018). There are number of benefits for having diverse workforce at workplace such
as higher employee engagement, better company reputation, reduced employee turnover,
improved hiring results, increased profits, variety of different perspectives, faster problem
solving etc. These are consider main benefits of diversity that helps an enterprise in development
of its growth. In ASDA, employee turnover is a main problem that has negative impact on their
overall growth and success. In order to reduce such type of problem, company decide to promote
diversity at their workplace. As it helps an enterprise by overcoming this type of issue and
increasing number of diverse employees.
Research Aim
Main aim of this research is “To identify the role of diversity in reducing employee
turnover within an organisation. A study on ASDA.
Research Objectives
 To develop basic understanding about the diversity at workplace.
 To identify the benefits of diversity in the workplace of ASDA.
 To analyse challenges of diversity at workplace of ASDA.
Statement of the issue
High employee turnover is a major issue the impact on overall success and growth of
ASDA. It is a loss of talent within workplace in over the time period. High employee turnover at
workplace is major issue because it reduce performance level of enterprise. Along with this,
diversity is becoming a more important factor in retaining employees for longer time. Retention
1

of employee is crucial and important to running a successful business. Diversity at workplace is
important for an organisation in retaining employees for long time (Gordon, 2018).
Importance of the study:
Main purpose for performing this research is to analyse the contribution of diversity in
reducing employee turnover. It is a biggest reasons that helps researcher in increasing of its
knowledge regarding the diversity and its role in reducing of high employee turnover.
Additionally, with the assist of this project, researcher is more able to get various scholars or
publishers view about managing diversity within an organisation which help investigator to
provide appropriate thought to industry with a purpose of rising whole performance and growth
in an amended way.
Gap in literature review
Main gap within a project is the role of diversity in reducing employee turnover within an
organisation. In previous studies, there were data available about the role of diversity but there
were missing or insufficient information about the importance of diversity in retention of
employees at workplace. In order to fulfil this missing information, research questions will be
applied by researcher in literature review section. As this support in attainment of research aim
and objectives successfully.
2

CHAPTER 2- LITERATURE REVIEW
Literature review is the process of collecting in-depth information from number of
sources such as magazines, books, articles etc. Different number of authors provide their view
point about the topic which turn to help investigator in collection of detailed information. Main
objective of this section is to identify gaps in previous study (Sakdiyakorn and
Wattanacharoensil, 2018).
Understanding of diversity at workplace
As per the view point of Riccucci, (2018), The term diversity means unique elements
which are different or unlike in nature. This can widely be expressed as the persons who are
having distinct characteristics and are opposite from each other. Various elements are there
which creates diversity and they are regionalism, population and government. Diversity in
workplace involves those different forms of individuals in a company. It also includes those
people who are dynamic in nature and explains about how people observe them. This concept
encloses gender, ethics, mental and physical conditions. There is various importance of having
diversity in workplace for an organisation. It gives a company an opportunity to promote new
ideas as there are variety of employees and different point of views. This also helps a company to
get better understanding of targets and achieving them with smoothness and fairly. Also loops
hole can have sorted much faster which enhances growth of an organisation. Improvement of
culture and quality of employees are produced. Increases interaction with customers and also
their satisfaction as they get better product information. Work environment also becomes
competitive in healthy manner. Management plays an important role in workplace diversity by
creating challenges for Human Resource professionals which creates a diverse environment by
promoting zero tolerance, open communication and management of conflicts in an organisation.
Tips for managing is prioritize communication, treating employee as an individual considering
their diverse nature, encouraging employees to work upon different projects to increase their
potential and enhancement of their skills. The aspect of diversity simultaneously having the large
number of negative impacts too over an organisation. It is not easy to handle the organisation
with diverse nature of employees. This is so because they all have different values and beliefs
that impacts their working approaches and leads the conditions of confusion and conflict. So, it
id advisory to management that they focus over the adoption of the effective practice that will
3

bring uniformity at workplace and help to bring coordination in the working approaches. This
will help to get the support of all employees equally towards attainment of organisational
objective.
Benefits of having diversity in workplace
According to the Cui and et. al., (2018), There are various benefits of having diversity in
workplace. As a starter organisation who is required to create a variety of work force and are
having lot of applications and has to select employees from them. This leads to selection of
qualified employees out of these applications. Resulting in reduction of time taken for the
vacancies to be filled. Business in which there is no diversity in employees they lack the
dynamic pool of talent and are likely to face difficulties ate time of filling of key roles. This lead
to increase in cost of recruitment. It can also be helpful for an organisation for expansion and
improvement in operations in both national and international markets. It also helps a organisation
to enhance its techniques and bring out the best of there employees. Its also promotes variant
ideas of giving growth to employees. There are various other benefits of diversity in workplace.
It provides employees and variant and dynamic nature of unique ideas which leads to
development of an organisation in faster manner. A diverse workplace helps an organisation in
providing targets and task from various department which increases there capacity of multi
tasking of employees. A diverse workplace also provides the employees to deal with various
problems faced by them at work place and gain growth in an organisation. This also leads to
increase of interaction with the customers and identify there problems. Also satisfaction of
customer is also provided.
Challenges of diversity at workplace of ASDA.
According to the Reynolds (2017), diversity at workplace promotes respect, acceptance,
and teamwork despite deviation in race, religion, sexual orientation, native language, age,
gender, political beliefs or communication styles among workers. There are number of
challenges that faced by ASDA due to diversity. Some are determined as below:
Language and communication: It is a main barrier or issue that are ever-present in
ASDA with a diverse workforce. For example: In UK or US different number of organisations
hire people whose native tongue or basic speech communication is not English, so workers and
administrator sometimes have more difficulties in acquiring their message across. This issue can
lead to productivity loss of workers (Biggest Diversity Issues in The Workplace, 2020).
4

Acceptance and Respect: This is another issue of diversity that have to faced by ASDA
at their working place. For example: poor acceptance of diverse culture among entire workforce
may arise conflict. Sometimes such type of conflict move to animosity as well as may even
effect situations of violence.
Uniformity: All the different employees belong from different culture whose having
various values and beliefs. This has futuristic negative impact over the working structure and
culture of an organisation. All use different working approached that will lead the situation of
conflict and confusion. Also, this has negative impact over the productivity of an organisation.
5

CHAPTER 3- METHODOLOGY
Research methodology refers to the process for gathering data about the study in
systematic manner. Main purpose of research methodology is to help an investigator in gathering
of reliable information (Flick, 2015). In this section of project, number of useful methods have
been included which will be described as below:
Types of study:
A research is primarily performed with the use of two kind of study which are
quantitative and qualitative. Among them, quantitative type of study will be applied as it give
data in form of number. Qualitative study is another type that will be not useful for current
investigation. This type take more time and resources of an enterprise or researcher (Gioia,
Corley and Hamilton, 2013). So, quantitative method of research is used for conducting current
research. This is so because this will help to collect reliable data in less period of time.
Research Design:
There are number of patterns or methods which get be applied by researcher to keep their
research more presentable while using a specific format. This part of methodology are
categorised into three types such as descriptive, exploratory and experimental. Within a research
descriptive type of study will be applied because it assist in covering entire aspect of research
effectively (Green, Camilli and Elmore, 2012). As compare to other types, descriptive design is
more useful because it contribute towards the presenting better knowledge about the study to the
reader.
Research approach:
This section of the report is based on two approach such as inductive and deductive. For
performing this investigation, deductive type of approach is applied because it support in
analysation of quantitative data about the diversity practices. Inductive approach is not
appropriate and valuable for current investigation as it take more time of researcher or
organisation (Kumar, 2019).
Time Horizon:
There are two sort of time horizon approach such as longitudinal and cross sectional.
Within a research, cross-sectional approach will be applied because it is based on current
6

situation and help in completing of study is sufficient time period. Longitudinal approach is not
used for this research because it require maximum time period (Mackenzie and et. al., 2012).
Data collection:
This part of study is categorised into two effective method such as primary and
secondary. For primary method, questionnaire is best source that would be used by researcher for
collecting reliable data. In case of secondary source, number of useful sources will be applied
such as books, magazines, articles, publication research etc. Along with these, primary and
secondary source of data collection will be going to applied by researcher (Mackey and Gass,
2015). Main reasons for using these sources of data collection as it helps in gathering of reliable
as well as in-depth information regarding the equality and diversity practices and its
contributions in improvement of staff performance.
Data Collection sources Advantages Disadvantages
Primary method There are number of
advantages for using primary
method of data collection such
as resolve specific research
issues, better accuracy, up-to-
date information etc.
One of the main disadvantage
of primary method of data
collection is it is time
consuming method as compare
to other (McCusker and
Gunaydin, 2015).
Secondary method There are several advantages
of secondary method of data
collection such as time and
cost effective, ease of access
etc.
There are various
disadvantages of secondary
method not specific to one's
needs, lack of availability, time
lag issues etc.
Therefore, both methods of data collection will be used by researcher for gathering
primary and secondary information regarding the topic.
Instruments of data collection:
This is another method of research which have number of instruments. It includes
interview, observation, questionnaire and many other. These are effective instruments but for
gathering information regarding the current study, questionnaire will be applied (Miller and et.
7

al., 2012). Main purpose for using this instrument as it assist in gathering of data in form of
quantitative and real.
Sampling techniques:
Sampling is a process of recruiting the group of person who can give data about current
topic on behalf of entire population. There are basically two kind of sampling techniques such as
non-probabilistic and probabilistic. Among these techniques, probabilistic sampling will be
applied because it give equal possibility to each person for getting chosen as a sample and assist
in decreasing the possibilities of bias behaviour. 50 staff members of ASDA will be selected
randomly by applying probabilistic sampling. Non-probabilistic sampling is not appropriate for
current investigation because it take additional cost and time of the investigator (Quinlan and et.
al., 2019).
Ethical issues:
In order to perform each tasks of study in effective manner an investigator must consider
or follow ethics so that reliable and most appropriate data can be presented. Within an
investigation, ethics are mainly related with confidentiality, integrity, beneficiary, anonymity,
honesty and informed consents etc. These will support researcher in completion of entire activity
of study in ethical manner (Riedl, Davis and Hevner, 2014).
Q1) Do you have idea regarding the diversity at workplace? Frequency
a) Yes 45
b) No 5
Q2) In which manner, diversity impact on your workplace? Frequency
a) Positive 30
b) Negative 20
Q3) What are the negative affect of diversity in the workplace of ASDA? Frequency
a) Miscommunication 18
b) Dysfunctional adaptation behaviours 15
c) Creation of barriers 16
Q4) According to you, what are the benefits of diversity in the workplace? Frequency
8

a) Increased profit 16
b) Reduced employee turnover 18
c) Improved creativity 15
Q5) Does diversity as workplace helps ASDA in reducing high employee
turnover?
Frequency
a) Agree 40
b) Disagree 10
Q6) As per your opinion, what are the effective ways that could be use by ASDA
for managing diversity in the workplace?
Frequency
a) Prioritize communication 19
b) Treat each employee as an individual 17
c) Encourage employees to work in diverse groups 14
Q7) According to you, what are the main ways for promoting diversity from the
working environment of ASDA?
Frequency
a) Create diversity friendly policies 20
b) Provide diversity training 14
c) Establish diverse mentorship 16
Q8) What are the challenges or issues of diversity within working environment
of ASDA?
Frequency
a) Ethnic and Cultural Differences 12
b) Physical and Mental Disabilities 15
c) Acceptance and Respect 13
d) Language and Communication 10
9

Q9) According to you, by having diverse workforce at workplace helps ASDA in
increment of its sales?
Frequency
a) Yes 45
b) No 5
10

CHAPTER 4-RESULTS
This part of the project is based on qualitative or quantitative research. For analysing
quantitative information about the selected topic, content analysis as a type of analytical tool will
be applied (Scotland, 2012). This tool help in analysation of quantitative information with the
use of different themes.
Theme 1: Idea regarding the diversity at workplace
Q1) Do you have idea regarding the diversity at workplace? Frequency
a) Yes 45
b) No 5
a) Yes b) No
0
5
10
15
20
25
30
35
40
45
45
5
Frequency
Interpretation: 45 out of 50 staff members of ASDA have proper idea about the diversity
in an organisation. They said diversity is important for an organisation in reduction of employee
turnover and development of innovation. Rest participants not have any knowledge regarding the
same.
This primary information was linked with the secondary data collected from secondary
sources i.e. magazines, books, articles for literature review. With the help of this sources
11

provided their opinion regarding the diversity. They had idea as diversity is belongs with
different backgrounds and cultures of employees.
Theme 2: Impact of diversity
Q2) In which manner, diversity impact on your workplace? Frequency
a) Positive 30
b) Negative 20
a) Positive b) Negative
0
5
10
15
20
25
30
30
20
Frequency
Interpretation: Diversity at workplace has positive and negative affect in an organisation.
Majority of participants said as it has positive impact at workplace by reducing high employee
turnover, increasing innovation, improving business performance etc. Remaining 20 participants
said, diversity has negative impact at workplace in different ways including miscommunication,
dysfunctional adaptation behaviour etc. Thus, diversity at workplace has both positive and
negative impact over business performance and growth.
Theme 3: Negative affect of diversity
Q3) What are the negative affect of diversity in the workplace of ASDA? Frequency
a) Miscommunication 18
b) Dysfunctional adaptation behaviours 15
12

c) Creation of barriers 16
a) Miscommunication
b) Dysfunctional adaptation behaviours
c) Creation of barriers
13.5
14
14.5
15
15.5
16
16.5
17
17.5
18
18
15
16
Frequency
Interpretation: There are several types of negative affect of diversity in the workplace of
ASDA. Most of the participants said, miscommunication is main issue because diverse
employees not have appropriate language and communication knowledge. 15 out of 50 staff
members said, dysfunctional adaptation behaviours is main impact because it increase conflict
among employees. Rest of the respondents have idea as diversity at workplace create barrier
among employees and manager.
Theme 4: Benefits of diversity in the workplace
Q4) According to you, what are the benefits of diversity in the workplace? Frequency
a) Increased profit 16
b) Reduced employee turnover 18
c) Improved creativity 15
13

a) Increased profit
b) Reduced employee turnover
c) Improved creativity
13.5
14
14.5
15
15.5
16
16.5
17
17.5
18
16
18
15 Frequency
Interpretation: Diversity at workplace is beneficial and important for an organisation.
Most of the respondents said as having diverse workforce at workplace company can easily
reduce high employee turnover. 16 participants have knowledge as diverse workforce helps an
enterprise by increasing its profitability and market share. Remaining respondents said, it
improve innovation and creativity within an organisation. These are consider main benefits that
are gain by company with the support of having diverse workforce.
This primary data was correlated with the secondary information gathered for literature
review. In this, authors had opinion as diversity at workplace support an organisation by
increasing profit, reducing employee turnover and increasing creativity.
Theme 5: Importance of diversity in reducing high employee turnover
Q5) Does diversity as workplace helps ASDA in reducing high employee
turnover?
Frequency
a) Agree 40
b) Disagree 10
14

a) Agree b) Disagree
0
5
10
15
20
25
30
35
40
40
10
Frequency
Interpretation: Diversity at workplace plays an important role in reducing high employee
turnover. Majority of respondents are agreed as diversity support an enterprise in retention of
employees for longer time period. Remaining 10 participants said as it create miscommunication
among employees and managers, that turn to impact on business performance and success.
Theme 6: Ways for managing diversity at workplace
Q6) As per your opinion, what are the effective ways that could be use by ASDA
for managing diversity in the workplace?
Frequency
a) Prioritize communication 19
b) Treat each employee as an individual 17
c) Encourage employees to work in diverse groups 14
15

0
4
8
12
16
20
19 17 14
Frequency
Interpretation: There are certain ways or practices that could be used by company for
managing diversity at workplace. 19 out of 50 staff members have idea as company must
prioritize communication because it help them in reduction of miscommunication issue and
development of diversity at workplace. 17 participants have knowledge as ASDA could treat
each employee as an individual. As it helps an enterprise in management of diversity in the
workplace. Rest of the respondents have opinion as company should encourage employees to
work in diverse groups. These are consider main ways that would be beneficial for future growth
and development of an organisation.
Theme 7: Ways for promoting diversity
Q7) According to you, what are the main ways for promoting diversity from the
working environment of ASDA?
Frequency
a) Create diversity friendly policies 20
b) Provide diversity training 14
c) Establish diverse mentorship 16
16

a) Create diversity friendly policies
b) Provide diversity training
c) Establish diverse mentorship
0
2
4
6
8
10
12
14
16
18
20
20
14
16
Frequency
Interpretation: This graph provide accurate understanding about the ways that helps an
enterprise in promotion of diversity at workplace. 20 participants have knowledge as ASDA
must create diversity friendly policies to their diverse workforce. It will help an enterprise in
retention of employees for long time. 14 respondents have idea, company should provide
diversity training to their diverse workforce who not have appropriate knowledge about the
business culture. Remaining 16 participants said, establishment of diverse mentorship is another
effective way for promoting diversity at workplace. This way helps business manager to provide
proper guidance to their employees who have to belongs with different background.
Theme 8: Issues of diversity within working environment of ASDA
Q8) What are the challenges or issues of diversity within working environment
of ASDA?
Frequency
a) Ethnic and Cultural Differences 12
b) Physical and Mental Disabilities 15
c) Acceptance and Respect 13
d) Language and Communication 10
17

a) Ethnic and Cultural Differences
b) Physical and Mental Disabilities
c) Acceptance and Respect
d) Language and Communication
0
2
4
6
8
10
12
14
16
12
15
13
10
Frequency
Interpretation: There are several challenges faced by ASDA due to diversity. 12
respondents have idea as ethnic and cultural differences is major issue because it increase high
employee turnover. 15 participants have view, physical and mental disabilities among workers is
main problem for company because it reduce their productivity and performance level. 13
participants said, lack of acceptance of the different beliefs and culture among workers, conflict
or misunderstanding may arise. Rest of the participants said, language and communication main
barriers with a diverse workforce. It can lead to productivity loss and miscommunication.
From the above mentioned information, it has been correlated with the secondary
information collected by researcher for literature review. Authors had opinion as there are
different challenges which are Physical and Mental Disabilities, Ethnic and Cultural Differences,
Acceptance and Respect and Language and Communication. All these are major challenges that
had negative impact on business.
Theme 9: Importance of having diverse workforce
Q9) According to you, by having diverse workforce at workplace helps ASDA in
increment of its sales?
Frequency
a) Yes 45
b) No 5
18

a) Yes b) No
0
5
10
15
20
25
30
35
40
45
45
5
Frequency
Interpretation: Diverse workforce within a workplace is essential for ASDA because it
support them in reduction of employee turnover, increase productivity, improve employee
engagement etc. These benefits turn to support an enterprise by increasing its sales. Rest of the
staff members not have any idea about the same.
19

CHAPTER 5-CONCLUSION AND RECOMMENDATIONS
Conclusion:
From the above mentioned findings and results, it has been concluded that diversity at
workplace helped an organisation in improvement of its business performance and reduction of
high employee turnover. Most of the respondents are agreed as diversity in working
environment of an organisation has positive impact on their overall growth. There are number of
benefits gained by company due to diversity such as increased profit, reduced employee
turnover, improved creativity etc. Along with this, in the workplace of company, number of
issues raised due to diversity such as miscommunication, creation of barriers and dysfunctional
adaptation behaviours. These are major challenges that have negative impact on an organisation
and its overall growth. Number of ways used by an organisation for managing diversity at place
such as prioritize communication, encourage workers to work in diverse group etc. These are
consider major ways that support an enterprise in management of diversity at workplace. There
are various challenges of having diverse employees for an enterprise such as language and
communication, physical and mental disabilities, ethnic and cultural differences etc. These are
major issues that have unfavourable impact on business performance and success.
From the secondary research done on the impact of diversity at workplace, it has been
summarised as diversity is important for an organisation. Number of authors provided their view
about the benefits of diversity. They have idea as diversity at workplace support an organisation
by overcoming impact of employee turnover, improving business performance etc. Along with
this, few authors have knowledge as diversity also impact on business in negative manner. They
said, it create miscommunication between managers and employees which turn to impact on
performance of an organisation.
Recommendation:
From the above report it has been recommended that diversity within an organisation
plays an important role by overcoming impact of high employee turnover. There are some
recommendation to the ASDA for overcoming issue of diversity at workplace. These are
determined as below:
Create diversity friendly policies: ASDA must develop diversity related policies as it
helps those employees who have to belongs with different background. It will support an
organisation in reduction of employee turnover and increment of their performance level.
20

Provide diversity training: Appropriate training to the diverse workforce will also
support an enterprise. As trained employees helps an organisation by increasing number of
customers. It turn to assist them in increment of sales and profitability.
Establish diverse mentorship: Proper mentorship from the managers and leader will
support diverse employees by increasing their confidence and motivation level. Motivated
workers are main asset of the company because they work towards achievement of long term
goals and objectives of an organisation.
Treat each employees as an individual: This is another recommendation for ASDA to
treat their all workers as an individual. This will be beneficial for company because with the help
of this, they can easily retain employees for longer time period and gain better outcomes easily.
Encourage workers to work in diverse group: This is another suggestion to the company
to encourage their all employees towards working in diverse group. As it support workers by
increasing their performance and productivity in diverse group. This will also help an
organisation in improvement of its performance. For example: diverse workforce have different
and innovative idea that will be beneficial for business process. As it turn to support an
enterprise by increasing their sales and level of profitability.
21

CHAPTER 6-REFLECTIONS
I am thankful for getting a chance for doing this investigation over a topic i.e. “To
identify the role of diversity in reducing employee turnover within an organisation. A study on
ASDA. This is a more interesting and broad topic that helped me by enhancing my knowledge
about the diversity at workplace and its significance in reduction of high employee turnover.
This study also supported me by increasing my number of research quality such as literature
review, time management, data collection etc. These are main skills that supported me in
performing and completing of each activities of investigation. Along with this, in order to
gathered information regarding the current topic, I used questionnaire because it provide me data
in form of quality and real. With the used of questionnaire I easily complete each task of
investigation in more appropriate manner. Apart from this, by doing this study I also faced major
challenges which are time given for this study is lack, insufficient resources, lack of capital and
behaviour of respondents are not appropriate. These are main challenges that reduced my
confidence level but for overcoming these challenges I used Gantt chart as a time management
tool, followed each principles of research ethic etc. These practices were supported me when I
need to complete each activities of study within a given time, cost and resources.
22

REFERENCES
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23

Biggest Diversity Issues in The Workplace. 2020. [Online]. Available
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24

Appendix
Questionnaire
Q1) Do you have idea regarding the diversity at workplace?
a) Yes
b) No
Q2) In which manner, diversity impact on your workplace?
a) Positive
b) Negative
Q3) What are the negative affect of diversity in the workplace of ASDA?
a) Miscommunication
b) Dysfunctional adaptation behaviours
c) Creation of barriers
Q4) According to you, what are the benefits of diversity in the workplace?
a) Increased profit
b) Reduced employee turnover
c) Improved creativity
Q5) Does diversity as workplace helps ASDA in reducing high employee turnover?
a) Agree
b) Disagree
Q6) As per your opinion, what are the effective ways that could be use by ASDA for managing
diversity in the workplace?
a) Prioritize communication
b) Treat each employee as an individual
c) Encourage employees to work in diverse groups
Q7) According to you, what are the main ways for promoting diversity from the working
environment of ASDA?
a) Create diversity friendly policies
b) Provide diversity training
c) Establish diverse mentorship
Q8) What are the challenges or issues of diversity within working environment of ASDA?
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a) Ethnic and Cultural Differences
b) Physical and Mental Disabilities
c) Acceptance and Respect
d) Language and Communication
Q9) According to you, by having diverse workforce at workplace helps ASDA in increment of
its sales?
a) Yes
b) No
Q10) Provide any recommendations to ASDA in reduction of high employee turnover.
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