Diversity, Independence and Wellbeing - Knowledge Test Short Answer Questions

This assessment tests the knowledge of underpinning theories regarding supporting people from diverse backgrounds, as well as the ability to communicate respectfully, resolve differences in a sensitive manner, and empower individuals to maintain their independence. It includes short answer questions related to case studies and scenarios that one may come across while working in the industry. The questions cover topics such as providing care support services, promoting diversity in the workplace, resolving cultural conflicts, and understanding human rights.

Student Name:
Student ID:
Knowledge Test – Short Answer Questions
E1145
Certificate III in Individual
Support (Disability)
Module 6: Diversity,
independence and wellbeing
This is assessment 3 of 3.
1. Background/Overview
Working with and empowering people from diverse backgrounds can
be a very rewarding experience as you have a great opportunity to
learn about other cultures and traditions and maybe even to learn new
languages. However, differences and diverse backgrounds can
present challenges, especially if there is a language barrier, so it is
important to show respect and acknowledge individual differences
when providing care support services or working with colleagues
who have diverse backgrounds.
2. Brief
In this assessment you will demonstrate your knowledge relating to
the underpinning theories regarding supporting people from diverse
backgrounds, as well as your ability to communicate respectfully,
resolve differences in a sensitive manner, and empower individuals
to maintain their independence.
The questions in this assessment outline case studies and scenarios
that you are likely to come across as you work in the industry. Some
of the questions have multiple parts to the questions, so please make
sure you answer all the parts of the questions and pay attention to the
word count indicators (where provided).
Deliverables
Please submit this assessment in
Word doc format.
To do list:
1. Write your name and
student ID in the space
provided at the top of this
page.
2. Read the
background/overview and
brief sections of this
document.
3. Complete the 9 questions,
some of which have multiple
parts.
4. Pay attention to the word
count indicators. These are
guidelines and you can
present your answers in
bullet points or paragraphs.
5. Complete your answers in
the spaces provided.
6. Save the Word document
using the naming
convention: your student
number_assessment
number.doc. For example:
“12345678_31135_01.doc.”
7. Upload your document in
Open Space using the
relevant Assessment Upload
link in this Module.

3. Questions/Task
1. Read the scenario and then answer questions A, B and C that follow.
Scenario
Julie visits Emma. Emma had some friends over visit over the weekend they’ve been talking about a
home improvement show they all watch. One of Emma’s friend’s mentions that there’s a Home Show on
at the arena in a few weeks and they should think about going.
Emma tells Julie that he would love to attend the show, but has no way of getting to the show venue and
is too embarrassed to ask her friends for help.
Questions
a. How can Julie provide information and assistance to Emma that will allow her to access
services to attend the show? (50-100 words)
Julie is the local resident of the place and she knows about the culture and pattern to take the entry in
show. Moreover, Emma express their feeling that she wants to watch the show but she has no any way to
getting the show venue. However, she is also embarrassing to ask the Julie for their help. In such
circumstance Emma must express their feeling with the indirect way by saying that she is interested to
visit the show. In addition to this, Julie arrange and provide way to the Emma to visit on the show. She
also conveys by other way such taking help to other apart from Julie, make a message to the Julie
regarding the attending of show. Emma must be encouraging and support in order to do their work and
formulate more interest towards the thing which is productive. In this, provide support by assisting them
in all round ways.
b. How will this access to support services help meet Emma’s needs? (50-100 words)
Emma used to visit the show because of their interest, with the assistance of Julie she is able to join the
show which she wants to go. However, when Julie assist and provide the way to Emma for the show then
it automatically acts as support and care for the Emma which help to develop the wellbeing and resilience
within the Emma. The show is the need of Emma at that current time and she get that with the assistance
of Julie which is justify the meet of Emma need which act as support service. In this, Emma
embarrassment towards her friend Julie is decline due to this factor. The Emma must be inspiring with the
support and develop interest towards the work and it is helpful because it minimise the zone of
embarrassment due to the support and assistance.

c. What could Julie say or do that will assist to build Emma’s confidence and self-esteem to attend
the show? (50-100 words)
As per this, Julie used to motivate Emma for the attending of show by using different approach and
method. In this, Julie must provide the knowledge as to create the interest for the show by providing fact
and figure which is happen in show and this show is good for you. This all conversation may be helpful
approach to generate the self-confidence and self-esteem to attend the show by Emma. The motivation
may act as catalyst which enhance the Emma thought towards the attending of show with confidence and
self-esteem. In this, Emma also used to think about the different aspect which is associated with show fact
that the show is interesting, explorative and adventure that may generate confidence to attend and self-
esteem to watch the show.

2. CareShore has recently employed bi-lingual staff members coming from Croatia and South Africa.
How could you promote diversity in your workplace relationships with these new staff members?
Identify two (2) strategies you could use to promote diversity in the workplace and complete the table
below with your answers. We have given you one example.
Example strategy Ask your new colleagues questions about their culture and
experiences.
Strategy 1 (10-20 words)
In this, there are two staff are employed bi-lingual from the Croatia
and south Africa and in order to promote diversity in the workplace
relationship with these staff members by acknowledging their
difference in the culture and promote the happiness by knowing
their aspect of culture with their vision and appreciate them for the
joining the workplace and maintain the ethical bond by supporting
and creating aspect which is showing helpful approach and
behaviour regards with new staff members.
Strategy 2 (10-20 words) In this, in order to promote the health work environment for the
both of new staff member provide them proper and appropriate
mentor which value and respect the all diversity and make health
communication and interaction with them to develop positive
approach for the workplace relationship.

3. Read the case study and then answer the question that follows.
Case study
Ife is a new care support worker at CareShore and is assigned to work with Julie.
Ife is from an African background in which a cultural practice is that you pay respect to people in
authority by not looking them in the eye and not speaking back to the person. Julie is experiencing
difficulties communicating with Ife as, when Julie is asking Ife to do something, Ife doesn’t make eye
contact and doesn’t speak before she walks away and performs the task.
Julie has not encountered this social behaviour before and is not sure what it means, but she is finding it
very frustrating. Julie speaks to her supervisor and asks her for her feedback. The supervisor lets Julie
know about Ife’s cultural background and why she behaves the way she does. Julie goes away and does
some further research about Ife’s culture to understand her better.
Now Julie feels she has a good understanding of Ife and feels she can work with her better and be less
frustrated. Julie makes an effort to speak with Ife in a manner that is sensitive to her cultural needs.
Question
Identify two good actions that Julie took in the scenario above to resolve the cultural conflict with her
colleague (10-20 words for each action identified).
1. In this, the behaviour of the Ife is associated with their cultural value and norms that Ife do not make
eye contact with the Julie. It is frustrating for the Julie to interact and communicate with Ife. With the
reference with Julie good action which is taken for the Ife is to make complain with the supervisor
regards with the behaviour without hurting the sentiment of Ife cultural aspect.
2. The second good action which is taken in this is that Julie used to study about the cultural norms and
ethics of Ife’s.

4. Read the case scenario and complete the table related to it.
Case study
Mrs Carey is a client who lives in a low-care unit. She lives alone in a one-bedroom unit that has a small
courtyard. The courtyard has grass that needs mowing and a garden that needs watering. She owns a cat
(Eric), a bird (Monty) and a fish (Norman). Mrs Carey uses a manual wheelchair for mobility and she can
push herself around in her own home, but if the distances are too far, such as on community visits, she
needs someone to push the chair for her. Mrs Carey has full cognitive abilities and is able to read her own
mail and pay her own bills. She has learned to do internet banking.
Decide whether the tasks listed below could be done by Mrs Carey, her care support worker or another person or
service. Identify who you believe could complete the task in the table below and provide a brief explanation for
your answer.
Task Person who could perform it
(up to 10 words)
Explain your answer
(10-20 words)
Garden maintenance Another person or service The main reason behind the
selecting of another person for
the garden maintenance
because it requires physical
need that include planting of
tress, watering of flower and
many more.
Domestic cleaning and
laundry
Care support worker The domestic cleaning and
laundry is usually done by care
worker because the house is
small and only Mrs Carey
living.
Financial matters Mrs Carey Because she knows about the
such thing such as their
cognitive activity is proper. She
used to do internet banking and
so on.
Enabling attendance of
appointments and
recreational activities
Mrs Carey She is can perform this task
because she is mentally active
and perform bill payment and
other factors. So, she can
manage the attendance,
appointment and activities on
the paper work.

5. With the patterns of migration into Australia over the last few decades, identify five ways Australian
society has changed positively as a result. Bear in mind social attitudes, food and community activities
that have been influenced by an increase in diversity. (10-20 words each)
Change 1 The attitude towards the culture become acceptable and they invite and respect
other people from several diversity and formulate multiculturalism.
Change 2 The lifestyle also changes also show positive aspect which formulate the
acceptance towards the other cultural people for the exploring and knowing
different cultural norms and ethics.
Change 3 In this, the Australian people used to align with the global workforce which
require different diverse people.
Change 4 Speak native language is also an term which change the attitude towards the
multicultural in Australia.
Change 5 Enhanced creativity and innovation is also aspect which strengthen the Australia
that render attitude towards the diverse people.

6. Research the Universal Declaration of Human Rights and answer the following questions.
a. List 5 human rights covered under the Universal Declaration of Human Rights
1 Article 1: It state that all the human being have equal rights and their dignity.
2 Article 3: Every individual has right to life, liberty and security of person.
3 Article 4: No one can be slave.
4 Article 5: No one can subjected to cruel or torture.
5 Article 6: Everyone have right to their recognition.
b. Identify the differences between human needs and human rights (20-50 words):
Difference between human needs and human rights
The basic difference between the human need and human right is that the human need is define as
the want and desire which is required by them while the human right is defined is defined as that
which is authorised and have right to take for their development and whatever it belong.
c. What steps would a support worker take if they believed human rights were being breached in the
workplace? List the first 3 steps of action (10-20 words each).
1. Inform the issue with their senior and take strict legal action. In this, if the human right is
breached in such case the legal and authentic punishment will be regarded in order to reduce
such type of incident which create impact on harmony and wellbeing.
2. Ending the employment relationship
3. Maintain disciplinary approach and regulation within the workplace.

7. You are working at CareShore and it is time to review a client’s individualised plan. The client, Mrs
Zhu, speaks little English and your supervisor is aware that Mrs Zhu may not be able to understand the
discussion. Mrs Zhu doesn’t have a family member or other advocate to assist her, so your supervisor has
decided to engage the services of a professional interpreter.
What factors must be taken into consideration prior to engaging a professional interpreter? List 2 factors and
explain your reasons.
Factors (10-20 words) Explain your answer (up to 50 words)
1. Introduce themselves to interpreter and
make understanding towards the scenario
for the better vision.
With the interpreter is most reliable to start the
communication with the introduction because it
helps to find the way to interact. Moreover,
provide them all information which is helpful to
create the proper interpretation while talking
with the client.
2. During the conversation speak directly to
Mrs. Zhu not interpreter.
It is important aspect that during having a
conversation with the help of interpreter try to
make eye contact with the Mrs. Zhu because it
helps to create impact which show that the
question is directly for the Mrs. Zhu. It also
shows some of the facial expression while
answering that must have recorded.

8. The next time you visit Mrs Zhu, you notice she has a heavily bruised forearm and seems very
withdrawn and in low spirits. This is not like Mrs Zhu, who is normally happy to see you and always
greets you with a smile.
You ask Mrs Zhu if her arm is sore and how she got the bruise. Mrs Zhu doesn’t make eye contact with
you, pulls her arm away and looks embarrassed. You don’t want to press her for an answer, but you are
concerned as the bruises look nasty and you observe that Mrs Zhu is not her normal happy self.
a. What step should you take next and why? (50-100 words)
In such situation, it is important to make healthy conversation and try to know the incident or any
occurrence which is happen last few days. After the conversation, report the incident to the supervisor
who is taking the supervision of centre. After that, call the doctor and used to provide medication and
ointment. Moreover, start the communication on the normal basis which must be focus on the knowing
the cause that create bruise and sore at the arm. This is important to know that she is facing any abuse
which may include physical, sexual and any more. If this is happening, then it is essential to take strict
legal action. The action is reported to the senior and in this legal action and investigation has been taken.
To communicate effectively, it is important to assign an interpreter for the better interaction with Mrs.
Zhu.
b. Mrs Zhu’s bruised arm could have been a result of a slip in the bathroom, but could also be an
indicator of abuse. Is it within your scope of role to investigate the injury further? Explain your
answer. (50 words)
it is well identified by the Mrs Zhu that she is slip in the bathroom or facing any kind of abuse. The injury
is being investigated with the various aspect which is follow the main aspect of bruised by interrogating
with staff and others. In this, the communication and interaction within the workplace make the thing
more convenient to understand on such level which help to reduce the complication. In this, there are
some of the factor that include towards the communication and interaction which may helpful to identity
the truth behind the bruises.
c. Identify any indicators of emotional concerns and issues demonstrated by Mrs Zhu’s behaviour
(50 words)
she does not make eye contact which properly show that she is facing the issue of abuse because if Mrs.
Zhu slip from bathroom she confirms by showing the bruises. As per this, the behaviour of the Mrs. Zhu
indicates that she in trouble and facing issue with the abuse. She is emotionally disturbing and does not
talks as more as their regular behaviour.

d. How, and to whom, do you report your suspicions of abuse? (50 words)
in this, write a formal application regards with the supervisor for the investigation of Mrs. Zhu condition
which is properly denoted the sign and symptoms of abuse which must be interrogated and take action.
The supervisor notifying for that and they take strict against to reduce and stop such circumstance. The
reporting is usually documented and it help to play vital role in development of reduction towards the
abuse. In addition to this, the meeting is also held with the supervisor and share the opinion which is
based on suspicion and recommend them for the monitoring in the centre.
9. Read the short case study below and then answer the questions in Scenario 1 and Scenario 2.
Case study.
Imagine you are working at CareShore with Julie. You are providing care support to David. David is an
orthodox Jew and his faith brings him great comfort and wellbeing.
During your visit to David, you are collecting his plates and cutlery from lunch. You notice that David
hasn’t eaten all of his food. Today’s lunch was pork meatloaf with vegetables. David hasn’t eaten any of
the meatloaf and has barely touched his vegetables. You ask David if he is feeling well today, and he
replies he is, but he just didn’t feel like eating his lunch.
Scenario 1
a. Why is it important to report what you have observed? (50-100 words)
As a support carer, it is important to share the information to the supervisor which is related with the
David to fulfil the job role by monitoring and conveying to their senior. Therefore, also focus on the
maintaining of privacy and confidentiality of the David during the monitoring. It is observed that the
David is feeling upset and has not feel good. Moreover, try to know the reason behind the leaving of food
by forcing them or with the help of polite manner. In addition, as support carer, share their own thought
and feeling which encourage them to share his thought. With this, when the communicate goes in better
way then ask him why he is not eating.
b. To whom would you report your observations? (10-20 words)
The supervisor or to Julie is main person with whom the discussion has been made which is observe
while interacting with David.

c. Are there any cultural issues in this case study? If yes, what are they? (20-50 words)
Yes, It is possible that the David leave their food because of their belief which is associated with the
orthodox Jew and spiritual that he did not eat pork and meat. Moreover, the belief is also act as reason
behind the leaving of pork and meat and eating of vegetable.
d. David’s lack of interest in his meal may be a sign of other issues. What other issues could be
causing David’s lack of appetite? (20-50 words)
The David may be vegetarian and he did not eat meat or pork. In other hand, the other associated reason
may be belonging to health issue which include constipation and other.
e. If David’s lack of appetite is affecting his wellbeing, what support options outside of a care
support worker’s scope of role are available? (20-50 words)
In this, the proper food and diet is recommended to David. With this, they also refer to the general
practitioner for the diagnose or suggested to take appointment with the psychologist in order to know the
factor which affect the David wellbeing. In addition, David must try to meet their friend and do some of
the activities which reduce the stress or whatever he is facing and formulate wellbeing.
Scenario 2
Two weeks have gone by and you are again visiting David. You notice David is still not eating his meals.
You have another conversation with David and he explains how distressed he is that his dietary
requirements were not met on a number of occasions. You observe that David has lost weight since the
last time you saw him.
a. David’s dietary requirements have not been met and he has lost weight as a result, which is a
physical impact on his wellbeing. Name another aspect of David’s wellbeing that could be
impacted by his needs not being met. (10-20 words)
The distress is also act as mental health issue which reduce the wellbeing of David. As per this, the
irregular food habit is also a main cause of having the factor which affect the wellbeing.

b. What steps could be taken to better meet David’s needs? (20-50 words)
Try to know the requirement of David which is based on meals. As per this, provide them initial as per
their interest and change according to health diet. Moreover, the day to day plan for the David is more
appropriate care plan which is associated with the dietary factor as per their health needs.
c. How would the steps you outlined in b. above improve David’s emotional wellbeing? (20-50
words)
 Beware from the emotion and the reaction while communicating and develop aspect for the David
to create emotional wellbeing
 Try to express the feeling with David in the proper ways.
 In order to know the consequence, develop conservation in definite way and provide purpose of
communication to David wellbeing.
 Develop activities and game which enable the David to share their day and emotional factor which
is important.

4. Assessment Rubric
Below is a rubric that determines whether your answers and knowledge is satisfactory or unsatisfactory.
To be deemed satisfactory, and to pass the assessment, you must complete the requirements for the
column that is titled ‘satisfactory’.
It is advisable to read the rubric for the question you are answering to determine if you have fully
answered the question to the correct standard.
Criteria Satisfactory Not yet satisfactory
Question 1a
Promote independence
The student correctly and adequately
provides at least one appropriate way
the support worker can provide
information and assistance to the client
to enable Emma to access services to
attend the show.
The student incorrectly,
inadequately, or fails to provide at
least one appropriate way the
support worker can provide
information and assistance to the
client to enable her to access
services to attend the show.
Question 1b
Understanding the
impact of access to
support services
The student correctly and adequately
identifies at least one benefit to the
client of accessing support services.
The student incorrectly,
inadequately or fails to identify at
least one benefit to the client of
accessing support services.
Question 1c
Promoting self-esteem
and confidence
The student correctly and adequately
identifies at least one suitable strategy
to promote the self-esteem and
confidence of the client.
The student incorrectly,
inadequately, or fails to identify at
least one suitable strategy to
promote the self-esteem and
confidence of the client.
Question 2
Contributing to the
development of
relationships based on
appreciation of
diversity
The student correctly and adequately
identifies two strategies to successfully
promote diversity in workplace
relationships.
The student incorrectly,
inadequately, or fails to identify
two strategies to successfully
promote diversity in workplace
relationships.
Question 3
Value and respect
diversity and
inclusiveness in the
workplace
The student correctly identifies two
positive actions the worker took to
resolve potential cultural conflict.
The student incorrectly identifies
or fails to identify two positive
actions the worker took to resolve
potential cultural conflict.
Question 4
Promoting
independence by
identifying strengths
and self-care capacity
The student correctly identifies the
right person to complete each of the
four tasks outlined in the table and
adequately provides an explanation for
each of their choices.
The student incorrectly identifies
or fails to identify the right person
to complete each of the four tasks
outlined in the table and/or has
failed to provide an adequate
explanation for each of their
choices.
Question 5
Influences and
changing practices in
Australia relating to
diverse communities
The student correctly identifies five
ways Australian society has changed
positively as a result of migration.
The student incorrectly identifies
or fails to identify five ways
Australian society has changed
positively as a result of migration.
Question 6a
Universal Declaration
The student correctly lists five human
rights from their research into the
The student fails to correctly list
five human rights from their

of Human Rights Universal Declaration of Human Rights
link
research into the Universal
Declaration of Human Rights link
Question 6b
The relationship
between human rights
and human needs
The student correctly and adequately
identifies at least one difference
between human needs and human rights
The student incorrectly,
inadequately or fails to identify at
least one difference between
human needs and human rights
Question 6c
Steps to be taken when
human rights are
breached in the
workplace
The student correctly and adequately
identifies three steps of action to be
taken in a situation where they believe
human rights have been breached in the
workplace
The student incorrectly,
inadequately or fails to identify
three steps of action to be taken in
a situation where they believe
human rights have been breached
in the workplace
Question 7
Use of language and
cultural interpreters in
the workplace
The student correctly and adequately
identifies two factors to be taken into
consideration when engaging the
services of an interpreter and has
correctly and adequately provided an
explanation for each factor.
The student incorrectly,
inadequately or fails to identify two
factors to be taken into
consideration when engaging the
services of an interpreter and/or
incorrectly, inadequately or fails to
provide an explanation for each
factor.
Question 8a
Duty of care when
dealing with cases of
suspected abuse
The student correctly identifies the next
step the support worker should take if
they suspect a client has suffered abuse
or neglect
The student incorrectly or fails to
identify the next step the support
worker should take if they suspect
a client has suffered abuse or
neglect
Question 8b
Scope of role when
dealing with cases of
suspected abuse
The student correctly identifies whether
it is within the worker’s scope of role to
investigate the injury further and has
adequately explained their answer.
The student incorrectly identifies
or fails to identify whether it is
within the support worker’s scope
of role to investigate the injury
further and/or has inadequately
explained or failed to explain their
answer.
Question 8c
Reporting suspected
abuse
The student correctly and adequately
identifies how to report suspicions of
abuse in the workplace and has also
correctly identified to whom they
should report their suspicions
The student incorrectly,
inadequately or fails to identify
how to report suspicions of abuse
in the workplace and/or incorrectly
identifies or fails to identify to
whom they should report their
suspicions
Question 9 Scenario
1a
Variations in a
person’s physical
condition
The student correctly and adequately
identifies why it is important to report
their observations.
The student incorrectly,
inadequately or fails to identify
why it is important to report their
observations.
Question 9 Scenario
1b
Reporting observations
The student correctly identifies to
whom the observations should be
reported.
The student incorrectly identifies
or fails to identify to whom the
observations should be reported.
Question 9 Scenario
1c
Wellbeing including
cultural issues
The student correctly and adequately
identifies whether there are any cultural
issues in the case study and the nature
of the issues if they exist.
The student incorrectly,
inadequately or fails to identify
whether there are any cultural
issues in the case study and/or the
nature of the issues if they exist.
Question 9 Scenario
1d
The student correctly identifies at least
one other issue causing a lack of
The student incorrectly identifies
or fails to identify at least one other

Wellbeing impacted by
physical or non
physical issues
appetite in the client. issue causing a lack of appetite in
the client.
Question 9 Scenario
1e
Factors outside of care
support worker’s scope
of role
The student correctly identifies at least
one support option outside of their
scope of role.
The student incorrectly identifies
or fails to identify at least one
support option outside of their
scope of role.
Question 9 Scenario
2a
Variations in a
person’s wellbeing
The student correctly identifies one
other aspect of the client’s wellbeing
that is being impacted by unmet needs.
The student incorrectly identifies
or fails to identify one other aspect
of the client’s wellbeing that is
being impacted by unmet needs.
Question 9 Scenario
2b
Variations in a
person’s wellbeing
The student correctly and adequately
identifies at least one step that could be
taken to better meet the client’s needs.
The student incorrectly,
inadequately or fails to identify at
least one step that could be taken to
better meet the client’s needs.
Question 9 Scenario
2c
Variations in a
person’s wellbeing
The student correctly and adequately
identifies how the step or steps
identified in Question 9 Scenario 2b
can improve the client’s emotional
wellbeing.
The student incorrectly,
inadequately or fails to identify
how the step or steps identified in
Question 9 Scenario 2b can
improve the client’s emotional
wellbeing.
Overall assessment recommendations
Word counts As per tasks. As per tasks.
Plagiarism All the student’s work is original and
sourced where appropriate.
All the student’s work is not
original and/or inappropriately
sourced.
5. Units of Competency
This assessment meets the following units of competency:
CHCDIV001 Work with diverse people
CHCCCS023 Support independence and wellbeing
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