Higher Level Communication Skills Assessment for CHC33015 Cert III Individual Support (Disability)

Assessment number 32656/02 - Knowledge test E1145
Certificate III in Individual
Support (Disability)
Higher level
communication skills
This is assessment 2 of 2.
1. Background/Overview
CareShore is the city-based community organisation you work for
and it provides adult Disability Support services to a wide range of
people across Supported Accommodation, Day Services and Respite
Services. The mix of people being supported is ethnically and
culturally diverse
You are a Disability Support Worker employed on a part time basis
at CareShore and you have been working in the job for the last 9
months. You love working in this support role and have developed
rewarding professional relationships with the people you support.
One of the people you support with community access is Emma.
Emma is a 47-year-old female person who receives support from
CareShore, and you work with her on a regular basis. She is from
Denmark originally and English is her second language which she
speaks quite well but, at times she does have trouble with a limited
English vocabulary. Emma has progressive multiple sclerosis, uses
an electric wheelchair and her ability to speak is decreasing
noticeably. At times it is hard to understand what she is trying to
say, and she gets frustrated at this. Recently she has noticed that
as it is more difficult for her to access the community on her own,
she has fewer opportunities to catch up with friends and when she
does, chatting with them is harder now. She sometimes feels
isolated and would like more opportunities to catch up with her
friends. Your support work with Emma is mostly to facilitate
community-based day activities for her
Peter is 64 and has been working as an engineer until recently.
He had a stroke three months ago and was left with weakness on
his left side. He has only recently come to CareShore for leisure
activities to give his wife respite as she battles to adjust to Peter’s
changed circumstances. As a result of his stroke, Peter’s speech
has been significantly affected.
2. Brief
At various places in this assessment, you will be required to work
from scenarios and case notes. Draw on the information above as
Deliverables
Please submit this assessment
in Word doc format.
To do list:
1. Write your
name and student ID
at the top of this page.
2. Read the
background/overview and
brief sections of this
document.
3. Complete Parts A, B, C
& D.
4. Collate your written
answers into one Word
document.
5. Save the Word
document using the naming
convention: your student
number_assessment
number.doc. For example:
“12345678_31135_01.doc.”
6. Upload your document
in Open Space using the
relevant Assessment
Upload link in this Module.
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 1 of 19

necessary to work through each of the assessment tasks.
3. Assessment tasks:
Part A - The role of the support worker in identifying communication capacity and individual needs
In your own words, respond to the following questions, making sure that you observe the word counts and that
you provide sufficient detail in your answers so that your assessor can gauge your understanding of the topic.
Question 1: Describe what the general principles and practices of augmentative and alternative
communication are (50 words)
There are some principles and practices of augmentative and alternative communication such as
Principle 1, it generally needs an active participation of people with complex communication
requirements among all AAC activities. In this, principle 2 specifically involves theoretical concept
which inherent search and improvement in the augmentative and alternative communication are
generally grounded, broadly accepted and distinctly defined.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
An AAC is specifically an area of the clinical practice which generally increase for harm in the
production of speech-language as well as comprehension, containing the modes of
communication such as written and spoken.
 Satisfactory
Question 2: Describe what tools are used to assess people with complex communication needs at
your organisation for the potential use of augmentative and alternative communication? (50 words)
As per the given case scenario, there is an assessment tool such as Augmentative and alternative
communication profile assessment tool which effectively determine skills like subjective and
2

functional skills for improving communication with patients or people in CareShore organization. An
assessment tool is used for initial assessment, to re-assess skills as well as to supervise progress.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
As per the role of social worker, in order to access people with complex communication needs for
the use of AAC, they must use techniques as well as tools to aid people so that they can effectively
express their needs, thoughts, feelings and ideas with help of gestures, manual signs, line drawing,
speech generating devices and many more.
 Satisfactory
Question 3: Complete the following form. List three forms of documentation you might use in the process of
identifying a person’s communication ability and their communication needs. Explain the purpose of each piece of
documentation.
Documentation Purpose
Verbal documentation. The documentation generally justifies those actions as well as
communications were legitimate and can be taken out of care
organisations necessity.
Non-verbal
documentation.
It plays an essential part in every individual's lives; it can specifically
enhance the capability of individual to engage as well as can
establish more meaningful interactions in their daily life. In this,
having an enhanced understanding of such types can lead individuals
to develop more stronger relationships with other people.
Written documentation. It is quite necessary in healthcare organisations. It can effectively
promote safety as well as quality of care towards patients. In this, a
complete as well as correct medical record keeping can positively aid
disability social care workers to provide best care at right time.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
The forms of document that can be needed are such as the medical records, the progress notes,
the outcomes of the tests and a complete questionnaire. In this, the medical record is generally
an essential document that is generally used for recording the care treatment procedures for a
patients. It is quite essential for both the care nurses and patients as well. In context
with progress notes, they can effectively be able to give the daily account of the patients and them
respective illness. It can also contain information about the development in their treatment and
diagnosis. In context with outcomes of the tests, it can specifically enable the people to make
the proper decisions about how to best care for the patients as well as its results can evaluates aid
the care nurses to predict the patients who may get advantages most from the interventions.
 Satisfactory
Health Assessments
Case Documentation
Personal Care Plans
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 3 of 19

Question 4: What can cause communication impairment in a person with a disability? (50 words)
As per given scenario, there is a speech intelligibility which is generally a most common cause
communication impairment among people with having some disabilities. In this having impairment
of cognitive or intellectual disability can impact motor control like dysarthria’s which specifically
results from stroke, myasthenia gravis and many more.  Satisfactory
Question 5: Communication assistance can occur at two basic levels – unaided and aided. Describe
the differences between them. (30 words)
While talking about communication assistance in the above case scenario, unaided communication
generally does not use any extra equipment’s. In this, people generally use gesture, language and
many more in order to communicate with other people. In context with aided communication, it
specifically uses equipment’s or tools to communicate. It can usually range from low-tech to high-
tech methods as well as frequently uses symbols and pictures rather than words.  Satisfactory
1. Question 6: Provide an example of how you would vary your communication style when
interacting with a person with a different cultural background to your own. (50 words)
If social care workers are having issues while interacting with people having different cultural
background then, social care workers must try to develop an effective communication using
language which every people can easily understand. Social care workers must try to communicate
politely or respectfully so that people do not hesitate in front of them and can effectively be able to
share their feelings or emotions with care workers.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
For example, As a social worker, I effectively develop communication with culturally different
people by having my conversation slow and precise such that people can understand easily. I
have use the gestures, facial expressions to convey messages to them.  Satisfactory pj
2. Question 7: Describe what role and function a speech pathologist might have in the
development, implementation and maintenance of augmentative and alternative
communication strategies and devices for Emma (50 words)
In case scenario of Emma, she is 47-year-old women, suffering from multiple sclerosis. Due to
condition of her brain, she is unable to communicate well, and this thing troubles her a lot. In order
to cope with her situation, social care worker provide support with speech pathologist in AAC so
that she can communicate well and improve her quality life. In this, speech pathologist is mainly
responsible for diagnosis and rectification of communication issue and can improves development
of pragmatic language.  Satisfactory
3. Question 8: Describe what you see as your role when supporting a person who uses
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