Hospitality Sector in UK: Current Image and Trends
Added on 2020-10-22
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ContemporaryHospitality Industry
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Analyzing current scale, scope and diversity of the hospitality industry..............................31.2 Presenting different organizational structure in five star hotel and restaurant......................41.3 Presenting role of hospitality related organization and professional bodies.........................5TASK 2............................................................................................................................................62.1 Explaining staff requirements of different hospitality business............................................62.2 Roles, responsibilities and qualification requirement for hospitality staff...........................73.1 Analyzing operational, managerial and legislative issue that affect hospitality industry.....73.2 Current image of hospitality industry...................................................................................8TASK 4............................................................................................................................................94.1 Predictions for potential trends and developments in hospitality.........................................94.2 Impact of trends and development in hospitality sector......................................................10CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................12
INTRODUCTIONHospitality industry plays an important role in every business. It includes number offacilities such as lodging, planning, parks, restaurants, etc. Main aim of this report is to raise theawareness of hospitality industry. The report presents the current scale, scope and diversity of thehospitality industry. It also discusses about the organizational structure of different hospitalityorganizations such as five star hotel and restaurant. The report assesses role of hospitality relatedorganizations and professional bodies with different types of examples. It creates awarenessabout staffing in the industry and assessing the requirements of staff for different hospitality. Italso presents roles, responsibilities and qualification requirements of staff. Report analyses theoperational, managerial and legislative issue resulting from recent developments which mayaffect the sector of hospitality and it also presents current image in market. The report focuses onjustified predictions for potential trends and development as well as produces an impact withanalyzing trends and development.TASK 11.1 Analyzing current scale, scope and diversity of the hospitality industryScale: Hospitality industry in United Kingdom is the most important part in terms ofproviding accommodation services and generating revenue. As per recent data available, hotelenterprises generate more than £18 billion and contribute most of the value in economy of UK.Leading hotel in UK such as Premier Inn and InterContinental Hotel Group which have morethan 37000 rooms and count in five star hotels and the cost of rooms are around 67 pounds whichis quite expensive as compared to normal rooms which shows that scale of hospitality industry iswide (Idrees, Vasconcelos and Ellis, 2018). London is the main market for hotel industry ascompared to Europe and Britain and these sector is developed day by day in order to providemore facilities to customers.Scope: The scope of hospitality sector in UK is wide as compared to others because it iscounted as the fourth leading country in world. There are various types of ownership such asprivate owned hotels, leased hotel and managed hotel as well as some are based on franchises.This is the reason their scope is big. Even hospitality sector contribute its biggest part in UKeconomy (Figueroa-Domecq and et.al., 2018). The data says that it offers direct contribution to
employment and in the year 2016, 2.9 million jobs are available in hotel sector as well as £57billion is contributed in the GDP of UK.Diversity: Hospitality sector provides different types of products and services. Itsdiversity is highly vast and huge. Hospitality industry provide many products and services suchas beverages, lunch and dinner, spa services, bar, hotels, pubs, 24 hours room service in hotel,conference room for meeting, private dinner facility, restaurants, concierge service, resort, themepark and swimming pool and many more. Main aim of this sector is to provide services ataffordable rate with fulfilling all the needs of their customers (Chiang and Saw, 2018).Hospitality sector provides a lot of facilities and services as per the demand with using the latesttechnologies in order to attract number of people.1.2 Presenting different organizational structure in five star hotel and restaurantOrganizational structure of five star hotel: The hotel must have organizational structurewhich help to provide services to its customers in an effective way. Each department has its ownroles and responsibilities and it is necessary to maintain for well functioning in eachorganization. Organizational structure of hotel is mentioned as below:Executive Managers: A five star hotel has executive manager or a hotel owner who set all thepolicies and rules as well as regulations for each individual. His main activity is to regulate ormanage routine activities and monitor all the departments of a hotel such as housekeeping,laundry and catering services (Vassou, Zopiatis and Theocharous, 2017).Assistant Managers: They communicate with other departments and help to improve theperformance of hotel by providing new ideas. He is the right hand of executive manager becauseall the terms and policies are firstly passed to assistant managers.Operational Staff: These are the persons who work in different departments. For example:housekeeping, front desk, bar, etc. as well as other staff such as chefs, attendants (guest room,laundry room), waiters and receptionist (Hofmann and Stokburger-Sauer, 2017). Organizational Structure of Restaurant: Restaurant has completely differentorganizational structure from five star hotel which will be clearer from the below points:Ownership: Private restaurants have single owner and he is responsible to take decisions andgive direction to the business. The owner does not involve day to day activities but resolve theproblems related to operational field only.
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