Continuous Improvement Strategies Employed by Domino's Sydney

Implement continuous improvement unit
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TABLE OF CONTENTS
1.0 Introduction...........................................................................................................................3
1.1 Concept of continuous improvement.........................................................................................3
1.2 PDCA cycle:..............................................................................................................................3
1.3 Adopt a strategic approach:.......................................................................................................4
1.4 Team and individual making decision power:...........................................................................4
1.5 Team culture for participation...................................................................................................4
1.6 Consultation with employees:....................................................................................................5
1.7 Communicating to team and individuals:..................................................................................5
1.8 Method of communication:........................................................................................................5
1.9 Coaching and mentoring employees:.........................................................................................5
1.10 Advantages of participation for continuous improvement within the team and organization:5
1.11 Measuring employee (or team) outcomes:..............................................................................6
1.12 Recommendation.....................................................................................................................6
1.13 References................................................................................................................................6
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1.0 Introduction
The following study has been conducted on Domino’s, Sydney, which comes under the group of
one of the largest fast-food companies in Australia. The following report discusses the strategies
employed by Domino’s for its continuous improvement in business and staff issues and how they
can be resolved with better management skills. The employees are given on-the-job training.
However, final decision-making lies at the hands of the senior management and the employees
who have direct consumer interface are not encouraged to give their inputs in final decision
making.
1.1 Concept of continuous improvement
Continuous implement plan:
1.2 PDCA cycle:
Walter Shewhart proposed the plan of PDCA cycle which was later developed by William
Deming. PDCA stands for a simple four-stage method; Plan-Do-Check-Act Cycle. It is a cyclical
process which continuously improves the peoples, products and services. Domino’s, Sydney
implements this cycle in its program which further helps it in improving its products and
services.
Implement systems for assurance of quality performance improvement:
Domino’s, Sydney, instills an atmosphere among its employees which encourages innovation
and creativity. It encourages its employees for teamwork and makes sure they improve the
quality of their products, reminding them that ‘better quality pays’. Even their frontline
personnel such as those who work at the external customer interface are well trained and
empowered, thus, improving their decision-making skills which minimizes their need to wade
through several layers of management hierarchy (Laurie,2010). Which in turn helps them
concentrate on excelling their customer services rather than battling obstructive rules.
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