This report analyzes the business communication of eBay Inc., a leading e-commerce organization. It provides information on the company background, communication with stakeholders, barriers to communication, and appropriate channels of communication. The report also offers recommendations to avoid communication failures in the future.
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ADVANCED BUSINESS COMMUNICATIONS – EBAY INC. Name of the Student Name of the University Author Note
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INTRODUCTION Business communication refers to the matters that deal with the communicationthatispresentwithintheconcernedbusiness organization. eBay Inc. is one of the leading concerns in the field of e- commerce that has been operative all over the world. The following reportopenswithprovidingthebackgroundtothecompanyin discussion, eBay Inc. The report further proceeds to analyze the reasonsforthefailureofthecompanyandthereafterprovides recommendations to avoid the situations in the future.
Company Background •eBay Inc. is one of the leading e-commerce organizations that have been operating all over the world (Quinn 2018). •Founded in the year 1995 and is known to be the ninth largest e- commerce company in the world in terms of the revenue that it earns.
Company Background contd. •Presently based in San Jose, California. •Operative in over 30 different countries all over the world. •Employ a staff of over 14100 people who have been serving at the various locations of the concerned company (Ebayinc.com 2018).
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Communication with Stakeholders •Communication through the online platforms wherein they operate. •The company is often observed to be dealing with the matters that deal with the results that are received at the end of the financial season (Keytonet al. 2013).
Communication with Stakeholders contd. •Majorly focused on the development of the human resources of the company in order to deal with the competitiveness that the concerned company has to face in the concerned markets.
Intended receivers of communication •The concerned clients and the other potential customers of the e- commerce chain. •The members of the workforce who have been serving the concerned company at the various locations.
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Barriers to communication •Members of management inaccessible to staff members. •The addressal of the various issues that are generally brought up by the concerned members of the workforce of the company (Oetzel 2017).
Appropriate channels of communication •Implement the proper channels in order to deal with the matters that pertain to the management of the miscommunication that exists within the company. •Initiation of the communication with the concerned members of the staff with the help of the internal surveys that might help them to highlight the various issues that they might have been facing (Austin and Pinkleton 2015).
Appropriate channels of communication contd. •Implement the various cells wherein the concerned employees might turn in their suggestions through the observation of the client behavior (Holmes and Stubbe 2015). •Introduction of various meetings and group presentations for the staff in order to help them deal with the gaps that have been existent within the company.
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References Austin, E.W. and Pinkleton, B.E., 2015.Strategic public relations management: Planning and managing effective communication campaigns. Routledge. Ebayinc.com2018.OurCompany-eBayInc..[online]Ebayinc.com.Availableat: https://www.ebayinc.com/our-company/ [Accessed 8 Jul. 2018]. Holmes, J. and Stubbe, M., 2015.Power and politeness in the workplace: A sociolinguistic analysis of talk at work. Routledge. Keyton, J., Caputo, J.M., Ford, E.A., Fu, R., Leibowitz, S.A., Liu, T., Polasik, S.S., Ghosh, P. and Wu, C., 2013. Investigating verbal workplace communication behaviors.The Journal of Business Communication (1973),50(2), pp.152-169. Oetzel,J.G.,2017.Effectiveinterculturalworkgroupcommunicationtheory.The International Encyclopedia of Intercultural Communication, pp.1-5. Quinn, N. 2018.eBay Inc.’s Organizational Culture of Results-Oriented Excellence (Analysis) - Panmore Institute. [online] Panmore Institute. Available at: http://panmore.com/ebay- inc-organizational-culture-results-oriented-excellence-analysis [Accessed 8 Jul. 2018].