Effective Business Communication: A Self-Reflection and Action Plan

BUSN20017 Effective Business
Communication
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Table of Contents
Introduction................................................................................................................................3
1) Diagnosis and Reflection.......................................................................................................3
2. Literature review....................................................................................................................5
3. Action Plan.............................................................................................................................7
Conclusion..................................................................................................................................8
References..................................................................................................................................9
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Introduction
Communication is one of the key aspects that are being used to share your views with the
other person in a normal or a business environment. Communication plays a significant role
in establishing a better understanding of the things and to avoid any misinterpretations. The
presented essay is the self-reflection analysis in regards with communication skills on the
basis of information that is being generated from the different diagnostic tools. The issues of
the communication which I need for the development of my communication are anxiety in
public speaking which gives presentation in regards with the low tolerance for disagreement
(Kaul, 2014). Apart from this, in this essay, there will also be description of the literature
review that will focus on key theories and concepts in relation with issues of communication.
With the support of this reflection process, knowledge regarding different activities can be
gained that will be implemented by me in handling issues of communication. All such
activities will be reflected in the action plan after reviewing the literature. Here five different
diagnostic tools will be used to make analysis of the communication in different situations of
communication. Presentations of findings will also be there in regards with the different
tools. The score of the each diagnostic will also be included in the essay. On the basis
regarding the analysis of the findings, there will also be identification of the issues of
communication. In the end, conclusion will be presented on the basis of the action plan that is
being undertaken in 6 months to acquire behaviours, skills, and knowledge.
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1) Diagnosis and Reflection
I have made utilization of distinct diagnostic tools in order to make an analysis of my
communication in different situations. Description of all such tools are being defined as
follows:
Self-Perceived Communication Competence Scale
This communication tool indicates that how an individual makes an analysis of their own
competencies of communication being confronted by different situations of communication
with receivers array. The self-perceived communication competence scale refers to the scale
to measure the competency of an individual to gain an understanding of a variety of
communication with a variety of receivers. As per the results of this communication scale, I
am very comfortable when I talk with my friends and have one to one interaction. On the
other hand, I am not much comfortable while talking in large meetings, group and in public
(Grunig, 2013). As per the results from Personal Report of Communication Apprehension, it
has been analysed that I am uneasy in meetings and public speaking. Overall communication
score of my apprehension was 70 from which it can be depicted that there is a situation of a
moderate level of communication. The anxiety score for public speaking makes a
demonstration that moderate level of anxiety is being experienced by me at the time of
presentation which is in coordination with the scores of the apprehension report.
From the score of the different options, proper analysis will be made in this style of
communication. The score of 71 shows that I am not easy with the strangers in talking as it
has the lowest score. A score of 72 shows that it is also not easy for me to talk to a large
group of friends also. The highest score i.e. 85 shows that I am most comfortable in talking
with my friends. As per the low scores of public speaking anxiety, I think I need to have
some improvement in various areas of communication and I feel that by doing such thing, it
will give an advantage in improving my business communication skills to minimize anxiety
level from moderate to low. I also tend to avoid disagreements and conflicts in my skills of
interpersonal communication and will try solving issues in a best possible manner. By having
a reflection on the anxiety of public speaking, at the time of presentation, an example will be
provided regarding a situation that happened a few months back. I was operating as a
manager in the manufacturing industry. I was asked to give a presentation on the findings
regarding the improvement in the marketing and sales procedure with the support of different
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