logo

Effective Business Communication - Report

   

Added on  2020-05-16

19 Pages4706 Words62 Views
Running head: EFFECTIVE BUSINESS COMMUICATIONEffective Business CommunicationName of the Student:Name of the UniversityAuthor Note:

1EFFECTIVE BUSINESS COMMUICATIONTable of Contents1. Explanation of the Diagnostic Tools and Reflective Analysis....................................................22. Literature Review........................................................................................................................63. Action Plan................................................................................................................................13References......................................................................................................................................16

2EFFECTIVE BUSINESS COMMUICATION1. Explanation of the Diagnostic Tools and Reflective AnalysisEffective business communication is necessary for establishing the successful customerand workers’ interactions. It is important for both the listener and the speaker to share theresponsibility of making the clarification of the message that is to be conveyed. According toBergener et al., (2012), effective communication process is not only about interaction, it dependson the choice of words, body language, voice tone, and clarification of the messages. When I amworking with my co-workers, I need to make the rectification on developing the effectivecommunicational efficiency. It has been observed that people from different geographicalbackground present the different communicational attribute that create the diverse impact on thesituation. In this study, I have used five diagnostic tools to evaluate my communication skillsthat I need to use at my workplace. The scores obtained from these diagnostic tests would helpme in understanding my area of improvement in order to develop efficient communicationalattributes. First, I have used self-perceived communication competence tool, which helped me inunderstanding the underlying barriers that I might face in communicating with my co-workers atthe workplace. Second tool is self-perceived communication competence, which perceives thedifferent situation that I might experience while working with other people. The diagnostic tool of intercultural communication apprehension presents the report ofthe competency skills that I need to maintain while communicating with the people diverse incultural background and personal traits (Robles, 2012). I have observed that whilecommunicating with the people from different cultural background, I might have to deal with theinnumerable language barriers as well as the cultural barriers as well. While dealing with thepeople from different cultural and linguistic values, I shall improve the competency skills to

3EFFECTIVE BUSINESS COMMUICATIONcommunicate in the cross-cultural situations. I can even utilize the non-verbal communicationprocess to communicate with the people from different cultural background. The non-verbalcommunication deals with the various body languages, written communication, facialexpression, and signs (Royle & Laing, 2014). I have to be cautious about present these non-verbal gestures as I need to clarify the message. The non-verbal communication is oftenmisinterpreted that can affect the corporate environment. The self-perceived communication competence scale (SPCC) diagnostic tool providesme the insights about my personality trait that is foreseen while I am working with my coworkersat my workplace. The obtained scores from this diagnostic tool signify that I need to be morecompetent to deal with the different uncertainties that may occur within the workplace. It isnotable that while working with the other employees from various cultures, I might have to facethe considerable challenges around. However, it is necessary to respond to the situationaccordingly. I need to bring the improvements in my communicational competency in suchsituation. The maintenance of the flexibility is essential for me to discuss any crucial situation. Ican take the active participation in the group discussion. If my business managers want me totake the participation in any group discussion, I take this opportunity to develop mycommunicational efficiency. On the other hand, it is also noticeable that my publiccommunication is not much commendable. I need to develop the competency in interacting inpublic and improve my performance during the group discussion process. In fact, the cultural andlingual barriers signify the challenges that I may face at my workplace that would create theobstacle in establishing a good rapport with the new colleagues. Another diagnostic tool, Personal Report of Public Speaking Anxiety determines thenervousness of a communicator during the delivery of the speech in a conference or in front of

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Effective Business Communication (Doc)
|19
|5069
|59

Effective Business Communication: Diagnosis, Reflection and Literature Review
|13
|4935
|75

A Self-Reflection on My Communication Skills at the Workplace
|16
|4305
|369

Reflective Essay- Effective Business Communication
|11
|3020
|1679

Leadership a Critical Perspective
|15
|3906
|184

Using 5 Diagnostic Tools Related to Communication - Essay
|18
|4650
|76