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Workplace Communication Assignment (Solved)

   

Added on  2020-05-16

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Running Head: BUSN Assessment 3BUSN Assessment 3Name of the StudentName of the UniversityAuthor Note

1BUSN ASSESSMENT 3Table of ContentsIntroduction..........................................................................................................................2Diagnosis and reflection......................................................................................................2Literature review..................................................................................................................7Action plan.........................................................................................................................12Conclusion.........................................................................................................................15References..........................................................................................................................16Appendix............................................................................................................................19

2BUSN ASSESSMENT 3Introduction The aim of the report is to engage in reflective practice using range of diagnostic tools. Inthis report I would like to demonstrate advance knowledge in written communication and reflecton good practices in workplace communication. I would evaluate my own communication styleusing 4 diagnostic tools related to communication including, Nonverbal Immediacy Scale-selfreport (NIS-S), Talkaholic scale, Tolerance for disagreement, and Willingness to ListenMeasure. The outcome of the report is to improve communication competencies by developingappropriate communication behaviours using realistic action plan. Diagnosis and reflectionNonverbal Immediacy Scale-self report (NIS-S)NIS-S is an instrument to measure the self reported “non verbal immediacy”. This skill isrequired to describe the personal feelings towards another person. This is the most up to dateinstrument for measuring immediacy of an individual in relation to the communication. It wasdeveloped by Albert Mehrabian in the 1970s. The rationale for choosing this instrument is itshigher face validity than other instruments. It has excellent predictive validity. In this scale theself reports between male and females differ and is statistically significant. The difference inscores is the due to different manner of expressing the non-verbal immediacy The instrumentcomes with set of questions that are behaviours such as “I use my hands and arms to gesturewhile talking to people”. Each behaviour comes with set of options on five point scale, whereOption 1- Never, 2- rarely, 3-Ocassionally, 4-Often, 5- very often. Most appropriate rate is givenfor each behaviour exhibited and the overall score is calculated. There are 26 questions and the

3BUSN ASSESSMENT 3final score is calculated by adding the total score with step 1 and subtracting the step score fromit. For males the high score is greater than 104 and low score is less than 83 (Richmond et al.,2003).I have evaluated my nonverbal immediacy skills using this instrument. My score was 77which indicate poor non-verbal skills. This instrument has assisted me in learning that it is myweakness in failing to express my positive feelings towards others. On several occasions I haveexperienced that it was difficult for me to solve problems using hand on reasoning. This skill isan important part of interpersonal communication, instructional communication andorganisational communication. For instance, folded arms may signify resistance to business ideasor eye contact may evoke interest. Therefore, I must overcome my incompetence in non verbalcommunication skills. Talkaholic scale This scale is a measure of compulsive communication. An individual who speaksexcessively and is difficult for him or her to stay quiet is called talkaholic. This kind ofbehaviour is known to be ineffective communication unless the speaker utters useful and sensibleinformation. It will affect business process as subordinates will restrict themselves in sharingideas or lead to customer dissatisfaction. They can be effective leaders, if the communication isproductive. I have chosen this scale to evaluate my skills as competent communicator. The scalecomes with the set of 16 questions and each may be applicable for the user to some degree(McCroskey & Richmond, 1995). The questions are like, “Often do I keep quiet when I shouldtalk”. Various responses for the questionnaire includes “1 = strongly disagree, 2 = disagree, 3 =Neutral, 4= agree, 5 = strongly agree”. For this scale, the score should be between 10-50. People

4BUSN ASSESSMENT 3scoring between 30-39 are referred as borderline talkholics. Individuals falling in this range cancontrol talking for most of the time. However, they may fail to be quiet even it is advantageousfor them. Those scoring above 40 are talkaholics. Such people are dominating and fail toaccomplish corporate dealings. This instrument is reliable with strong face validity (McCroskey& Richmond, 1993). I have evaluated myself using this scale and the score is 28. It means I am notcompulsive communicator. This score indicates that I do not have the tendency to overcommunicate in a consistent manner. It may be regarded that I am competent in communicationand may be inhibited by others. It can be related to my experience where I found a conflictingsituation arising among my high school friends. I was quiet as my involvement would have onlyexaggerated others irritation. Tolerance for disagreementThis instrument is used to measure the ability of an individual to communicate withothers despite high chances of disagreement. It is the skill where an individual engages withother having different perspective and opinion. Such people support other’s rights to expresstheir ideas and positively support the debate and prevent traumatic ordeal. It will have positiveimpact on the employee satisfaction. It will lead to stronger relationship with clients. Having thisskill is essential for people in managerial position to express ideas and mange the seniorsresponses towards organisational change. The instrument comes with set of 15 questions thatdescribe the individual’s feelings and orientations. It involves items like, “Disagreements aregenerally helpful”. The reaction to the each item is rated as per five pint Likert scale. “1 =strongly disagree, 2 = disagree, 3 = Undecided, 4= agree, 5 = strongly agree”. As score above 46

5BUSN ASSESSMENT 3indicates high TFD and below 32 indicates low and between 32-46, indicates moderate TFD(Teven et al., 1998). I have used this instrument to determine my tolerance to disagreement skills. My score is45 that indicate moderate TFD. It means that people with moderate TFD can hide from ideassometimes. I do not become emotional, when others present ideas that is contradictory to mine.The score highlights my moderately argumentative nature that can help me deal with thedisagreement during a conflict situation. I can be an effective leader and the scores relates to myexperiences during team projects. My presentation proposals were rejected at times. I dealt withit positively. I was successful in convincing my team mates with the modified version that hadno loopholes. Willingness to Listen MeasureThis scale measures the ability of an individual to focus on listening. Listening is a vitalcommunication skill. Some are active listeners while others claim poor listening due toineffective communication by the speaker. Willingness to Listen Scale measures this kind oforientation. High listening skills are appreciated in business setting. It is the strength of leadersas they relate with the clients using listening skills. It aids in gaining profit from theopportunities of a global economy. This instrument contains 24 items and must be rated using thefive point Likert scale, “1 = strongly disagree, 2 = disagree, 3 = Undecided, 4= agree, 5 =strongly agree”. The questions include, “I dislike listening to boring speakers” and similar others.A score above 89 and below 59 indicates a high and low willingness to listen respectively.My score using this diagnostic is 72 that indicate moderate listening skills. I am not nearto high 89 which is indicates active listening skills. I have high scope of developing this

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