Effective Business Communication

EFFECTIVE BUSINESS
COMMUNICATION

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Explain importance of clear communication and impact of unclear communication to
business.......................................................................................................................................1
1.2 Describe key elements of effective listening........................................................................2
1.3 Explain purpose of different type of questioning..................................................................3
1.4 Explain different communication styles................................................................................3
1.5 Explain how communication skill can be used to develop rapport with others ...................4
1.6 Describe factors that makes a telephone call effective.........................................................4
1M1 Assess own listening skills.................................................................................................5
1M2 Describe key elements of assertive communication and impact........................................5
1D1 Demonstrate effective listening and appropriate questioning skills....................................5
TASK 2............................................................................................................................................5
2.1 Explain importance to organisations of clear, concise and complete written
communication............................................................................................................................5
2M1 Prepare clear, concise and complete written business communications.............................6
TASK 3............................................................................................................................................6
3.1 Explain kinds of non verbal signals they send through their own personal appearance.......6
TASK 4............................................................................................................................................6
4.1 Describe the factors that differentiate a productive meeting from an unproductive one.....6
4.2 Differentiate between a formal and an informal agenda......................................................7
4.3 Describe the purpose and contents of the meeting minutes..................................................7
4.4 Explain how to make a positive contribution to any meeting...............................................7

4.5 Describe the responsibilities of a chairperson.......................................................................7
4M1 Plan an effective virtual business meeting.........................................................................8
4D1 Analyse the characteristics of effective meetings...............................................................8
TASK 5............................................................................................................................................8
5.1 Describe the different work occasions which require information to be presented to others.
.....................................................................................................................................................8
5.2 Explain the characteristics of an effective presentation........................................................9
5M1 Produce a variety of visual aids which can be used during a presentation.........................9
5D1 Prepare and deliver interesting and appropriate presentations..........................................10
TASK 6..........................................................................................................................................10
6.1 Explain the nature of common business problems..............................................................10
6M1 Explain the six step process of analysing a problem and finding the right solution........11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Effective business communication refers to a two way process in which listening and
speaking are the main aspect that are included in daily business life to market the company at top
within business industry. Effective communication helps in eliminating silos and removing errors
in transferring the information to employees. Due to this people who are working within
organisation are presented as a goal oriented. This report includes the effective business
communication material that is useful for a students in their professional life. For them tutor can
present a material for the induction day so that students can be practices well (Dwyer and
Hopwood, 2019) .
TASK 1
1.1 Explain importance of clear communication and impact of unclear communication to
business
Communication is two way process in which listening and speaking are the two major
aspects to attain the specific objectives within time frame. In this students can present the
importance of communication and impact of unclear communication to organisation within their
induction program that helps in presenting how effective communication at workplace (5
Reasons Why Clear And Effective Communication Is Important, 2020).
Importance of clear communication
Clear communication presented as a significant term within business organisation as per
the student research that can be presented below:
 Develops positive working culture- The heart of working culture is based on effective
communication that means if the employees are clear about what they are doing and what
company is expected from them than it will maximise the productivity and also job
satisfaction which is useful for developing effective working environment. It also
improves efficiency in all the activities that are conducting within business enterprise.
For instance- In Tesco Plc if effective communication by presenting the information to
the employees as per their requirements by the managers than it helps in reducing
frustration and misunderstanding that can develop positivity within working culture.
 Builds effective team- In this the productivity of teams highly based on their actions and
behaviour that they do with each other (Sapkota and Vander Putten, 2018). It is the major
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