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Effective Business Communication - Essay

   

Added on  2021-06-14

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1Effective Business CommunicationMay 23, 2018

May 23, 20182Effective Business CommunicationIn any role played by an individual, be it in their professional lives or in their personal lives, communication plays a crucial role. This is the reason why this concept is given so much importance across the lives of people (Katz, Lazarsfeld & Roper, 2017). In functions of management, this concept has again been given a lot of importance. It is a clear notion that effective communication helps in a person getting a better chance of moving forward, and leaves a good impression on others. Communication, for this reason, is deemed as an asset. In maintaining managerial effectiveness and even organizational effectiveness, this is very crucial (Mikkelson, York & Arritola, 2015). Owing to the significance of communications, this reflective essay has been written. The theme of this reflective essay is to evaluate the communication skills of the writer, by making using of five specific tools. Each of these tools analyse certain aspect of communication of the writer. As a result of the reflective nature of this task, the first person accounts and experiences of the writer have been included. These experiences are particularly related to the real life of the writer, which highlighted their shortfalls, when they entered professional scenario. This essay not only provides the shortfalls and the real life experiences, but also a literature on the communication related apprehensions of the writer, with a particular focus on intercultural apprehensions. Before coming to the conclusion of this essay, an action plan for the upcoming six months, have been drawn for the writer, which would hopefully help the writer in getting over their communication apprehensions. The first stage of this reflective essay required me to apply the five different diagnostic tools given to us, which evaluate the different aspects of my communication skills. The five toolsserve different purpose, and before going into the results, the name of these tools and their purpose has been explained. The very first tool which I opened up for this essay was titled

May 23, 20183Effective Business CommunicationTolerance for Disagreement. This tool helps in analysing the degree to which a person can tolerate the other person disagreeing with their beliefs (Teven, Richmond & McCroskey, 1998). The ones with low scores reveal less ability of dealing with disagreement and the vice versa is also true (Richmond & McCroskey, 2001). In this tool, I got a score of 29, which shows that I am a moderate person. In other words, neither I like to disagree, nor am I comfortable with it. This did not reveal any communication negatives and so I moved on to the next tool for this assignment purpose. The second tool which I used was Talkaholic Scale. This tool helps in evaluating if a person is talkative, and shows if the person tends to over-talk even in sensitive situations, leading to uncomfortable interactions. Another purpose of this tool is to evaluate if a person is open to listening to others (McCroskey & Richmond, 1995). As was the case with the tool of tolerance to disagreement, in the talkaholic scale as well, I got average scores, i.e. 24. This means that I am open to listening to others and talk as is required. Again, this tool did not reveal any communication negatives and so I moved on to the next tool for this assignment purpose. After this, I selected the tool of Nonverbal Immediacy Scale-Self Report, which is also denoted as NIS-S. This tool is focused on the body language of the person, their expressions, andtheir use of hands and other parts of body, as modes of communication. This tool not only evaluates the body movement while verbal communication is going on, but also when a person issilent. For instance, where a person is agitated to say something, they might start tapping or getting animated. Such things are evaluated through this tool (Richmond, McCroskey & Johnson, 2003). In the series of average ratings, I again got an average score of 100 in this tool. This shows that neither I overuse my body language nor I under use it. In simple terms, my non verbal communication was average. The next tool which I used was Personal Report of

May 23, 20184Effective Business CommunicationIntercultural Communication Apprehension, which is also denoted as PRICA. This show the apprehensions which a person feels in communicating with people from varied cultural backgrounds. So, when a person is asked to talk to a person having different cultural background as the first person, he/she would get tensed up (McCroskey & McCroskey, 1988). As against the earlier tools, I did not get average scores in this tool. Instead, I got my first weakness through it, with the score of 59. This score shows that I have high intercultural communication apprehensions. To put it simply, when I had to communicate with a person from different cultural background from mine, I got very conscious and faced anxiety. In the series of tools given to us, I then moved on to the Self-Perceived Communication Competence Scale, which is also denoted as SPCC. This is a tool through which the apprehensions of a person are analysed, when they have to communicate. The focus of this tool is on varied aspects, and analyses the communications of a person in different settings, like dyad,public, strangers, and comes to a total score in the end in context of apprehensions of a person being high or low (Neuliep & McCroskey, 1997). This was a difficult tool for me, since I have known it for some time that I face apprehensions in communicating with others. All the scores which I got in this tool showed that I have low communication skills, which means that I get anxious easily, when I have to communicate with people. The scores I got in this tool were public 47, meeting 23, group 60, dyad 50, stranger, 30, acquaintance 42.5, and friend, 62.5, giving me an overall score of 45. I have been facing anxiety since last some months and this tool confirmed my apprehensions. Based on the tools which I used, I concluded that I have two big communication shortfalls. If I want to be successful in my personal and professional life, I need to get over these two shortfalls. These two shortfalls are communication apprehensions/anxiety and intercultural

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