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Reflective Essay on Communication Skills of Writer

   

Added on  2020-03-16

13 Pages3880 Words105 Views
qwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnEffective Business CommunicationAssessment 3: Reflective PracticeAssessment-Developing your CommunicationCompetency(Student Details: )

ESSAY2 | P a g eA reflective essay, as the name suggests, reflects upon the person writing the essay on a particular criteria or aspect, which they analyse themselves, through the use of some tool or module. These reflective essays help in providing a self reflection of the person who undertakes the particular module or tool. The present reflective essay is based on the self reflection of the writer where the communication skills of the writer have been analysed. This would help the writer in getting a clarity regarding the communication skills which they presently have, and more importantly, the communication skills which are needed for the writer to have a successful business life. In order to analyse these skills, the writer would use four distinctive diagnostic tools which were presented to the writer while undergoing the tutorials. These would highlight the different shortfalls of the writer in the communication skills area which would help the writerin working on these issues. The efforts put into improving the shortfalls in communication skills has been highlighted through drawing up an action plan through Gantt chart drawn at the end of this reflection. As this is a reflective essay, the discussion would not be based on first person.For analysing the communication skills which I presently have, I have applied five diagnostic tools, which had been properly approved by my tutor. In this regard, the first tool which I had used was one which is commonly used to analyse the communication apprehension of an individual and this was SPCC, which stands for Self-Perceived Communication Competence Scale. This tool helped me in analysing my communications capabilities, when dealing with diversified situations of communications and where the receivers are also present in a wide range (McCroskey & McCroskey, 1998). The second tool which I used for the purpose ofthis analysis was PRICA, i.e., Personal Report of Intercultural Communication Apprehension, which helped me in analysing the feelings I get when communicating with a person of different culture. This shows the different circumstances which I would be faced with and the manner in

ESSAY3 | P a g ewhich I face them when communication with people of different ethnic or cultural backgrounds (Neuliep & McCroskey, 1997). The third diagnostic tool which I used was the NIS-S, i.e., Nonverbal Immediacy Scale-Self Report which depicts the person’s immediacy when they communicate with others and use non-verbal immediate behaviour with others. This non verbal behaviour helps in determining the positivity of a person by engraining in non verbal communication (Richmond, McCroskey & Johnson, 2003). The next tool which had been used for the purpose of this self reflection was Willingness to Listen Diagnostic which helps in determining the individual’s orientation when they have to listen to others, which again is a crucial aspect of communication skills, because listening to others is as important as is communicating verbally or non verbally with others (Richmond & Hickson, 2001). The last tool which I used was the Talkaholic Scale, which was to help me in understanding if I, as a person, talk a lot or not and would also show if I was a compulsive talker (McCroskey & Richmond, 1995).Once I successfully finished filing and calculating my scores for the five diagnostic tools,I was able to examine and study the strengths, as well as, the weaknesses in my communication skills. The first used tool was SPCC where I attained an overall score of 58.33. This score was onthe low side of SPCC which highlights upon my acute stage fright and the anxiety which I get when I have to speak in groups. I scored 33.3 in public, 0 in meeting, 100 in group, 100 in dyad, scored 50 in stranger, 50 in acquaintance and 75 in friend. The majority of these show that in public, with friends and even in meetings I am not very comfortable in putting forward my viewsand an apprehensive about communicating with them. The second tool I used was PRICA where I got a score of 32 and this indicated a low intercultural cultural awareness. This denoted that I

ESSAY4 | P a g eam not very comfortable when I have to interact with the people from different cultural backgrounds. The next tool which I used was NIS-S where I got a score of 81 which is again on a low side which denotes that I do not use body language when it comes to interactions using non verbal cues. I tend to have a closed personality where I talk without using hand gestures. The fourth tool which I used was Willingness to Listen Diagnostic where I scored 81 which highlights that I am a good listener and I am eager to listen to others without getting bored. This would help me in the long run as I am able to absorb information effectively. The last tool which I used was Talkaholic Scale where I obtained 24 as my final score which highlights that I am not a talkative person, so I do not over indulge in talks, which is goes hand in hand with my apprehensions about public speaking. The two key shortfalls which I face are related to communication apprehension, i.e., the ability to speak in public and the ability to communicate with people of different cultural backgrounds. This can be depicted from two of the incidents where I got very uncomfortable. As a part of our college curriculum, I was asked to prepare a presentation and deliver it before my classmates. I did thorough research and prepared a presentation and as I knew that I have a stage fright, I even wrote word by word of what I had to speak in front of my classmates. However, once I took the centre stage and the projector projected my slide over the screen, I got numb and my heart started beating very fast. I could only finish two slides in the 15 slides I had prepared and my teacher asked me to take a break. I could not resume the stage and lost good scores which I could have otherwise got, had I just read the script I prepared. There is another incident which embarrassed me. While I was working in a barista, I had to serve an Indian customer a

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