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Reflective Essay On Business Communication - Assignment

   

Added on  2020-03-16

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Effective Business CommunicationReflective Essay[Type the company name](Student Details: )

REFECTIVE ESSAY This is a reflective essay which would help me in analysing my shortfalls and the weaknesses which I have particularly in my communication skills. Communication is deemed as the heart and soul of coordinating and sustaining the professional working life. It is the organising element in the organizational life. Due to this emphasis on communication skills, I would be doing the reflective essay over my communication skills. In order to evaluate my communication skills, I would be using five diagnostic tools which I came across while undertaking this course. The use of these diagnostic tools would be very helpful for me as it would help me improving in my business life, apart from a growth on my personal level. Once I identify the shortfalls by using these diagnostic tools, I would do review some literature in order to analyse the theories associated with my shortfalls and the possible solutions for it. And then I would draw an action plan which would be represented through Gantt chart which would depict the actions which I have to undertaken in the next six months, in order to improve upon the skillswhich I lack. The first step which I took in evaluating the communication skills which I have, I selected five diagnostic tools and took approval for the same from the tutor, so that I could use them for the purpose of this reflective essay. In this regard, I started with the SPCC, i.e., Self-Perceived Communication Competence Scale which helps in measuring the communication apprehensions of a person. This tool evaluates the communication ability which an individual has, and is used, when faced with different state of affairs, with wide ranging audience (McCroskey & McCroskey, 1998). Another communication apprehension tool which I used was PRICA, which stands for Personal Report of Intercultural Communication Apprehension. This tool helps a person in evaluating their feelings when they come across people from different cultural backgrounds and the apprehensions which an individual feels when they have to communicate with diverse background people (Neuliep & McCroskey, 1997). The next tool which I used for the purpose of this essay was the NIS-S, which stands for Nonverbal Immediacy Scale-Self Report. This tool helps in judging the immediacy of a person when they have to communicate with other particularly using the non verbal immediate behaviour and also shows the positivity of a person by using non verbal cues and gestures (Richmond, McCroskey & Johnson, 2003). The fourth tool which I used for the purpose of this essay was Willingness to Listen Diagnostic which shows the orientation of an individual to

REFECTIVE ESSAY listening to others (Richmond & Hickson, 2001). And the final tool for the purpose of this study was the Talkaholic Scale which shows the magnitude of how much a person talks, and if they have to learn to control it. It denotes the level of talkativeness in an individual and highlights if a person is compulsive talker or not (McCroskey & Richmond, 1995).As soon as I finished scoring myself on the questions asked on the five diagnostic tools, I started to evaluate my scores as per the standards and what each of my scores depicted, particularly with regards to my shortfalls. In this regard, I firstly went ahead and filled the SPCC and then calculated my final score in it, which stood at 41.67, rounding up to 42. This clearly highlights my biggest flaw of speaking in public and in groups as this score is on low side of SPCC. Breaking down the scores individually, I got 35 in public, 45 in meeting, 50 in group, 36.67 or 38 in dyad, got 18.75 or 19 in stranger, 37.5 or 38 in acquaintance and 68.75 or 68 in friend. Apart from friends group I scored on the low SPCC scores all around which shows how apprehensive I get when I have to talk to public, strangers or even acquaintances. So, most of thetimes, I do face difficulty in presenting my views before any group. The next tool which I used was PRICA and I knew I would score badly in this. I got a score of 30 in this, which shows that Itend to be uncomfortable when it comes to interactions with people of different cultural backgrounds. The third diagnostic tool I used got me a score of 97 which shows that I do use a lot of body language and non verbal cues to put forward my point. The next tool I used was Willingness to Listen Diagnostic where I got a score of 76 which should that I am always open tolisten to others, which then helps me in learning new things. The last tool was the Talkaholic where I got 26 depicting that I am not a compulsive talker and I do not have the need to stop myself when it comes to talking too much. My two weaknesses relate to communication apprehensions, which relates to the first twotools, i.e., intercultural apprehensions and the public speaking apprehensions. There are numerous instances where I have faced these issues. Just 3-4 months back, we were asked to prepare a group presentation. I faced a difficulty in interacting with my group as I did not know the other people. However, matters escalated when we were asked to present this report before the class, speaking just 200 words on the experience. Naturally, I froze and stammered my 200

REFECTIVE ESSAY words, and also got very sweaty. Another similar incident took place when my father asked me to join the drama class, and I could not do so, as I did not know how to talk to others. My father thought this would be a good thing as it would help me open up to others. He still took me to the first class and the drama teacher did her best in making me comfortable about my apprehensions,but on the very second day, I ran out of the class and gave up. Communication apprehensions are identified in intercultural communications and in public speaking. The concept of communication apprehensions had been originated by James C. McCroskey and he worked up to develop an intercultural communication apprehension model, aswas similar to that of emotions and thoughts in the communication apprehensions, however the one developed in this context was related to the linguistic barriers and barriers of culture (Neuliep, 2014). These could have its foundation in audience, situation, context or trait. Some scholars have shown that when faced with such circumstances, the anxiety was present only in specified situations like that of a job interview or a public speaking situation and the apprehension in such cases is based on apprehensions (Gumus, Hamarat & Dursun, 2005). Other have highlighted that intercultural communication apprehensions were usually based on negativeperceptions relating to the differences in cultures of two people and this displayed an uneasy behaviour when the individuals came in contact with another individual from a different culture, in other words, resulting from the imminent cross cultural interactions (Mak et al 2013).Intergroup anxiety was highlighted by Rahmani (2017) as a negative feeling, along with the feeling of restlessness when the individual has comes across when having to communicate with an individual who is not of their same cultural identity. And in his view, the intergroup anxiety portrayed negative results, which results in the cognitive performance of a person being hampered, in addition to the social interactions. There have been diversified contextual incompatibilities with regards to these communication apprehensions resulting from both culturaland non cultural elements. These communication apprehensions result from the differences in an individual’s culture, for example, in the individuals belonging to Arabic nations, US, Australia, East Asian nations and Western Europe (Hackman & Barthel-Hackman, 1993; Hsu, 2007; Pederson, Tkachuk & Allen, 2008). And so, people belonging to individualist cultures usually put focus on their personal needs, activities and also their personal space.

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