Assessment on Effective Business Communication
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Added on 2020-05-16
Assessment on Effective Business Communication
Added on 2020-05-16
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Running head: EFFECTIVE BUSINESS COMMUNICATIONSEffective Business CommunicationsName of studentName of UniversityAuthor note
1EFFECTIVE BUSINESS COMMUNICATIONSTable of ContentsIntroduction......................................................................................................................................3Diagnosis and reflection..................................................................................................................3Literature review..............................................................................................................................8Action plan.....................................................................................................................................13Conclusion.....................................................................................................................................17
2EFFECTIVE BUSINESS COMMUNICATIONSIntroductionThe assessment is done for managing the reflective practices by utilizing the variousdiagnostic tools and feedbacks for identifying the personal skills and abilities to improve theefficiency of the communication process in an effective way. By assessing the various diagnostictools, it will be easy to review the cores obtained, based on which, more knowledge and skillswill be gained for evaluating the best practices of managing communication at the workplace ofbusiness organisation. The utilization of various diagnostic tools will also help in improving theself-reflection, further can allow improving the communication competencies and performingexceptionally. This will not only improve the process of communication within the workplacebut will also allow for analysis of various areas of verbal communication, non-verbal,assertiveness perception and active listening too. Diagnosis and reflectionThe diagnostic tools are assessed here to improve the cross-cultural communication andensure maintaining proper values and ethics within the working environment. This could notonly improve my own ability to interact with others from different backgrounds and cultures, butwould also allow me to present myself as a successful listener and speaker in front of manypeople. Diagnostic tools help the individuals to assess the level of their communication skills.The ratings make them aware of the current level in which they are venturing in terms of societalcommunication (Neuliep, 2017). The following section undertakes five diagnostic tools, whichacts assistance for the individuals in terms of conducting self-assessment from the perspective ofcommunication skills. Reflective tone of the segment enlivens the diagnosis for the readers interms of polishing their present communication skills.
3EFFECTIVE BUSINESS COMMUNICATIONSThe first diagnostic communication tool is Self Perceived Communication CompetenceScale (SPCC). This scale makes the individuals independent in terms of assessing thecompetency level regarding their communication skills (McCroskey, 2015). From the name, itcan be inferred that the tool is a reflection for the individuals regarding their competence aboutcross- cultural communication. My competency level towards communication is moderate.Typical evidence of this lies in the scores. My score for presenting talk to my friends is 3. Thisindicates my weak approach towards public communication. I can rate my conversation withacquaintance as 5, which reflect a better performance regarding talking with an acquaintance.For conversation with friends, I can score my performance as 6, which supports the fact that I amvery comfortable in the presence of my friends. I have no hesitations to say that I amincompetent in terms of talking with strangers, the score for which is 4, This is because I stumblein the presence of strangers and lose confidence. However, I can frankly point out that when I amwith my best friend, I am competent towards sharing my thoughts, feelings and emotions. Thiscompetency can be scored as 7, which is an evidence for the fact that same mentalitycompanionship enhances my communication skills. My score for talking in large meetings of acquaintances is 8 , which projects mycapability towards voicing out my opinions even when I am among the acquaintances. However,this is not up to the standards of benchmark level of performance. When I am talking with astranger, I become nervous. I lose track of the words. For this, I can rate myself as 1, as I cannotdisagree the fact that I do not have good command over my communication skills amidststrangers. In terms of communicating with a group of friends, my score is 12, which representsbetter performance in terms of communication with a group of friends. In contrast to this, myscore for communicating with a small group of friends is 15, as I can freely voice out my
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