Reflective Practice in Business Communication

Running head: REFLECTIVE PRACTICE IN BUSINESS COMMUNICATION
Reflective Practice in Business Communication
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1REFLECTIVE PRACTICE IN BUSINESS COMMUNICATION
The term reflective practice refers the group of actions through which a person can
analyse his or her strength and weakness in both physical and psychological parameters.
Through this measurement the person can improve his or her current efficiency for a
particular task that will help to achieve the aims and objectives of that particular person
(Sigmar, Hynes & Hill, 2012). The purpose of this self assessment is to express my
experience during the self reflection practice to improve my ability for workplace
communication. It also allows me to monitor and improve my current flaws and lags that
will help to gain the ability to perform contextually appropriate communicative behaviour.
In order to monitor my current abilities and weakness I had to go through a systematic
diagnosis process. In this diagnosis system 5 diagnostic tools have been used to examine the
individual aspects of my communicational behaviour as well as the potentiality to improve
my ability of work base communication. According to my response through verbal, nonverbal
and assertive participation several scorecard based reports have been generated. From these
reports I can the conceptual model about my existing communication style along with the
operational efficiencies and discrepancies. After focusing on two of my particular
improvement potentials I will build the required improvement plan for me.
Communication competence emphasise the competence level of a person to engage in
a successful communication through verbal, non-verbal, assertive participation. Self
perceived Communication Competence refers individual perception of a person about his or
her communication competence level (Crews & Stitt-Gohdes, 2012). In this measurement
scale I had to score as per the provided option and my own perception on my ability to deal
with those particular situations. The psychological interpretation regulates the communication
perspective and capacity of any person. Here the score 0 refers the incompetent level, on the
other hand the 100 refers the maximum competency. In this conducted analysis the number of
the variable situations is 12. Observing the score card of Self perceived Communication

2REFLECTIVE PRACTICE IN BUSINESS COMMUNICATION
Competence scale makes it clear that I am very active in friendly communication
environment. On the other hand, talking to the strangers either in individual communication
or group based communication makes me more uncomfortable to express my though and
communicative materials. At the same time it is also observable that in case of friendly or
official environment I am very less competent in communication with a large number of
people. On the other hand, in spite of engaging in a communication with a stranger I perform
better than the case of larger audience number. I have scored 60 for talking a group of
stranger and scored 95 for talking with a particular friend. Therefore the major weak point of
my ability of communication is greater number of audience and the familiarity of the
audiences.
The Nonverbal communication is the earliest communication system of mankind there
an individual can express the feeling with specific facial expression and physical gesture.
However the nonverbal Immediacy scale analyse only the facial expression of a person while
having a conversation (Conrad & Newberry, 2012). It has been noticed that the Nonverbal
Immediacy differ according to the person’s gender identification. It has been found that
females have more nonverbal immediacy than male. On the contrary, it has been also
theorised that this communicational difference is the result of social and cultural desires
(Sharp & Brumberger, 2013). Through this analysis my facial expression and physical
gesture base communication pattern have been examined with appropriate scoring system.
This system analyses the nonverbal communicational pattern by measuring the frequency of
using a particular gesture or expression while communicating with other. In this scale system
1 refers never, 2 refers rare, 3 refers occasional, 4 refers often and 5 refers very often use of a
particular expression or body gesture. From the scorecard it has been found that, I scored 4
for using variety of vocal expression and body gesture and 1 for avoiding eye contacts.
Henceforth, it have been identified that I always maintain eye contact during communication

3REFLECTIVE PRACTICE IN BUSINESS COMMUNICATION
while using a dull monotonic voice. I use my arm occasionally while talking to other while
maintaining short distance with the target audience. It has been also found that I tend to avoid
the physical contact while engaging in a conversation while maintaining a relaxed and calm
approach.
Personal Report of Intercultural Communication Apprehension or PRICA is a
measurement scale of communicational efficiency in a cross-cultural environment. It helps to
gauge my communicational efficiency while language and socio-cultural perspectives are the
major barriers between me and my audiences (Kernbach, Eppler & Bresciani, 2015). PRICA
diagnosis system has been conducted with 14 different questions about 14 different inter
cultural consequences and communicational environments. Engaging in individual or a group
communication can become very complex and dynamic to execute where the participants are
from different culture, social and psychological backgrounds that their way of showing
expression and perceive external communicational information (Keyton et al., 2013). This
scaling system is very similar to Likert scale where scoring 1 refers to strongly disagree and
scoring 5 refers to strongly agree. It has been found that I have scored 4 in the situation of
communicating with people from another culture. I have scored 2 for feeling uncomfortable
or nervous while communicating with a people from different culture. Therefore from the
above analysis it is clear that I can communicate with any person from other cultural
background comfortably. At the same time, in this case I have also shown weak
communication label when I had to talk with a group of audiences from another culture. on
the other hand, when I have to talk with a person individually, I felt more comfortable and
flexible to communicate with him or her through verbal as well as non verbal
communication. While communicating with a person from another culture I have also shown
adequate confidence level as well.