Business Communication Report | Communication Skills
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Added on 2020-05-16
Business Communication Report | Communication Skills
Added on 2020-05-16
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Running head: MASTER OF MANAGEMENT FOR ENGINEERSMaster of Management for EngineersName of the StudentName of the UniversityAuthor Note
MASTER OF MANAGEMENT FOR ENGINEERS1Executive SummaryCommunication is said to be effective when the speaker can convey his or her message to thelistener. In this report, five tools will be utilized that would help to analyse and diagnose theshortcomings in communication skills. Some standard literature will also be reviewed thatwould aid in developing ideas for improvement. Finally, an action plan will be providedwhere an improvement plan and its timeline will be given.
MASTER OF MANAGEMENT FOR ENGINEERS2Table of ContentsIntroduction................................................................................................................................3Diagnosis and Reflection...........................................................................................................3Literature Review.......................................................................................................................8Actionable Plan........................................................................................................................12Conclusion................................................................................................................................14Reference List..........................................................................................................................15Appendix..................................................................................................................................19
MASTER OF MANAGEMENT FOR ENGINEERS3IntroductionInformation can be exchanged between entities or groups through the process ofcommunication. Lack of active listening, different cultural backgrounds and language barriersare some of the barriers to communication (Baker & Warren, 2015). A communication is noteffective if the speaker is unable to convey his or her intended message to the speaker. Thecommunication can be called effective if all the information is conveyed and there is nomiscommunication by eliminating the barriers of communication. A proportionate use ofverbal as well as nonverbal communication skills is needed for proper message delivery. Theemotional state of the speaker and the listener can be expressed by using non-verbalcommunication skills. This report comprises of a diagnosis and reflection section on thedifferent styles of communication and the tools that can be used to analyze them. A literaturereview is also provided that would elaborate on the identified flaws in communication. Thepurpose of this report is to identify and examine the shortcomings in communication and thesteps that must be implemented to enhance those skills through the utilization of an actionplan.Diagnosis and ReflectionFive diagnostic tools can be used to evaluate effective communication. I haveestablished an understanding of these tools and was able to use these tools to evaluate mycommunication skills Self-Perceived Communication Competence Scale: This tool is utilized whileidentifying my ability to communicate with my friends, acquaintances at my workplace and strangers whom I meet everywhere (Bahadori & Hashemizadeh, 2018). Ifeel very comforted while I am talking to my friends. I feel very motivated whiletalking to a single friend and even a small group of friends. I can exchange
MASTER OF MANAGEMENT FOR ENGINEERS4information with ease. However, I feel a little difficulty in having a conversation witha large group of friends. I can be very assertive while talking to one or a small groupof my friends but I am defensive while talking to a large group. I am an active listenerwhile having a conversation with them and listen intently if it is small group but in alarge group, I am unable to give full attention to the conversation (Farrell, 2016). I cantalk with to a large group of acquaintances at my workplace with ease. This is usuallythe case when I am in a meeting and I must address them. There is an abundance ofissues and problems to talk about and thus I can freely communicate with them. I feelawkward while I am talking to one or a small group of acquaintances. This isprimarily because I create topics to talk about and the conversations do not last forlong. I like to avoid being the context of gossip at my workplace (Burke, 2017). Thus,I am very careful as not to offend them by talking about something they might beembarrassed about. I enjoy having a conversation with a group of strangers for thesame reasons. There is a lot to talk about and every one contributes to theconversation. Such conversations are very interesting to listen to, as there are variousexperiences that can be gained from these discussions (Holliday, 2016). However, Ilack confidence while talking to a stranger. My body language explicitly conveys thatI am very defensive while talking to them. Personal Report of Intercultural Communication Apprehension: I have analysedvarious aspects of intercultural communication with the help of this diagnostic tool(Neuliep, 2017). From this tool it is apparent that I am comfortable while talking topeople belonging to different cultural backgrounds. I am never nervous while talkingto them and it has never happened that they got offended from something I said.Generally, people from one cultural background might be insensitive towards peoplefrom other cultural background. Such instances take place when there are groups of
MASTER OF MANAGEMENT FOR ENGINEERS5strangers having a conversation and not knowing about the cultural backgrounds oftheir listeners (Yook, 2015). Spending time on social media I overrated as people donot get to meet each other and know about them. Instead, spending time in real lifewith people from different cultural backgrounds is necessary. Different cultures havedifferent perspectives to life (Tien, 2015). Knowing about them and understanding itsmeaning is beneficial for everyday life. Colleges and workplaces consist of peoplefrom different cultures. Such a workplace is necessary for diversified approach toproblems. Therefore, I am very intrigued while talking to people from differentcultural backgrounds. I am certain that I would benefit by having conversations withthem. I am confident and upfront while talking to them as I understand the prospect oftalking to them. I have never felt uncomfortable while talking to them. The overallrating from the tool thus indicates that I have very high intercultural skills and that Ican easily communicate with them without facing any difficulties. Nonverbal Immediacy Scale-Self Report: This diagnostic tool was used to measuremy non-verbal skills for communication. In many scenarios, I have experienced that Ilack non-verbal skill. This tool provides a concrete proof that I certainly lack thoseskills. Facial expression and body language are two parts of non-verbalcommunication skills (Burgoon, Guerrero & Floyd, 2016). The analysis from the toolshows that I am capable at using facial expressions like smiling and eye contact.Smiling while talking to people creates a friendly persona. I tend to use someintonations while talking to people only when I am happy. In other scenarios, I have amonotonous voice while talking to people (LeFebvre & Allen, 2014). I keep calm andcomposed and thus my voice does not change. I maintain eye contact while talking tothem as this shows that I am very attentive and focussed while talking to them. I wantthem to know that I give them my undivided attention. Continuous eye contact also
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