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Effective Business Communications - Assignment

   

Added on  2020-05-16

24 Pages4786 Words58 Views
Running head: EFFECTIVE BUSINESS COMMUNICATIONSEffective Business CommunicationsStudent’s name:Name of the university:Author’s note:

1EFFECTIVE BUSINESS COMMUNICATIONSTable of Contents1. Diagnosis and reflection..............................................................................................................2a) 5 diagnostic tools.....................................................................................................................2b) Findings of the tools................................................................................................................4c) Two communication issues.....................................................................................................6d) Reflect on two recent professional interactions......................................................................72. Literature review..........................................................................................................................8Two communication issues..........................................................................................................8Theoretical understanding of communication.............................................................................9Models of communication.........................................................................................................10Theory of interpersonal communication....................................................................................123. Action plan.................................................................................................................................14a) Short courses..........................................................................................................................14Reading plan..............................................................................................................................15Maintaining personal journal.....................................................................................................15Identification of mentor.............................................................................................................16Gantt chart.................................................................................................................................16Reference List................................................................................................................................18Appendices....................................................................................................................................20

2EFFECTIVE BUSINESS COMMUNICATIONS1. Diagnosis and reflectionEffective communication is essential for business success and it is all about sharingknowledge and information among each other inside and outside of the organisation. It is worthsaying that, effective communication goes far beyond simple speech and hearing and for thispurpose, body language, word of choice, tone of voice, communication style and messageclarification all come into play. These can make the difference between failure and success ininterpersonal interactions and transactions. a) 5 diagnostic tools One of the important employability skills is the communication and communicationneeds to be accurate to make any business process effective. As opined by Adnan et al., (2017),communication is the essence of business management and therefore, all other aspects ofmanagement such as planning, staffing, organizing, controlling and directing are solelydependent on the knowledge of effective communication. There are five diagnostic tools thathelp to identify individual’s communication competence and these are non-verbal immediacy,talkaholic scale, willingness to listen, tolerance for disagreement and the other is self-perceivedcommunication competence scale. 1. Non-verbal immediacy Non-verbal communication holds the same importance along with verbal communicationin the effective communication skills. As stated by McCroskey et al., (2014), nonverbalbehaviour may emphasize verbal communication in the similar way that italicizing emphasizeswritten communication. In the workplace environment, it is essential for the employees

3EFFECTIVE BUSINESS COMMUNICATIONSespecially for leaders and managers to use different types of body language, poster, hand gestureand facial expression to make the confrontation more attractive and significant. This “non-verbaltest” has near about 26 questions that have to be answered as per the preferred choice. After that,score will be generated and based on this; it becomes possible to understand the effectiveness ofthat kind of competence. 2. Talkaholic scale Considerable research has determined that, the more an individual talks (unless theperson is an incompetent communicator) the more the individual is positively evaluated byothers. Such kinds of people are more likely to be a leader as being more competent in respect toother person’s perception variables (Hybels, 2014). There are approximately 16 questions thathave to be responded and at the end of the test, it becomes possible to understand how much theparticipant is Talkaholic. 3. Tolerance for disagreement scale Sometime, in the workplace environment, employees need to involve in debates so that; itbecomes possible for them to convey their own opinion over some traditional monotonousculture (Shockley-Zalabak, 2014). However, sometimes, staffs need to avoid disagreement so asto reduce workplace conflict (O’Gallagher, 2015). From this perspective, the tolerance fordisagreement scale helps to measure the extent to which an individual can tolerate disagreementof other people. It is a form of Likert scale where individual needs to answer each question as pertheir belief in order to measure their level of tolerance. 4. Willingness to listen diagnostic tool

4EFFECTIVE BUSINESS COMMUNICATIONSListening is another skill of effective communication and with the help of heightenedlistening skills, both the organisation and the employee can realize the higher level of success.Employees need to listen to the leaders and the managers while receiving information or gettingupdates on corporate policies (Couldry & Hepp, 2013). Hence, an individual can take a test overthe willingness to listen diagnostic tool in order to understand their orientation towards listening.5. Self-perceived communication competency scale (SPCC)People’s competence of communication varies as per the situation. As mentioned byBerger (2014), employees have to communicate in group meetings along with individualmeetings and therefore, it is necessary for the staffs to be able to share their knowledge andinformation confidently in any situation. Hence, SPCC tool is helpful to identify individual'scompetence. There are a number of questions in the tool that have to be answered for developingentire understanding about the self-competence. b) Findings of the toolsBased on the aforementioned tools, it becomes helpful for me to understand mycommunication competence. Hence, I have practiced all the tools and based on these, I get scorefrom each of the tools. 1. Non-verbal immediacyWhile confronting others, it is essential for me to involve some of the non-verbalcommunication skills to make the speech listenable. After conducting the test, I score 97 and itshows I am an excellent communicator in case of non-verbal communication. Based on this tool,I get to know that, I like to smile while talk and usually I make eye contact and move my handsto make the confrontation attractive.

5EFFECTIVE BUSINESS COMMUNICATIONS2. TalkaholicTalkaholic test helps me to understand whether I prefer to talk to my peers or not. Basedon the test, I came to know that, I am not a talkaholic and I scored 18. Therefore, I can add that, Ikeep quiet when I should talk to others. However, based on the test, I became able to know that, Iam not a compulsive talker and therefore, in most of the situations, I remain silent and prefer notto talk too much. 3. Willingness to listen Being an employee, it is important to listen to others in order to develop a collaborativeteamwork. Further, it is important to listen to the leaders and the managers in order to getupdates over the organisational policies and culture. Therefore, to get employable and benoticeable in the workplace environment, it is necessary to be active listener. Hence, thewillingness to listen tool helps me to understand how much potential I have to listen to others.Based on the test, I get a score of 76 that made me know that, I have moderate willingness tolisten. However, I do not want to listen to boar presentations and therefore, it makes me sleepywhile listening to non-responsive speakers. 4. Tolerance for disagreement scale From the above discussion, I get to know that, discussion is necessary in the workplaceenvironment in order to understand organisational goal and objectives. However, employeesneed to share their own opinion about the work process and a conflict or disagreement may arise.Sometimes, disagreement becomes fruitful for the company while sometimes, it brings negativegrowth in the productivity. From this perspective, an employee needs to be engaged in theconflict situations and hence, tolerance for disagreement skill is required. The tolerance for

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